My wife and I were driving across country with our newborn and our AC broke in the middle of a heat wave. We called Import Palace and John, Josh and Lonny were willing to see us and help us get back on the road safely. The expertise and skill from the Mechanic combined with the friendliness of the rest of the staff really made this a great experience. The team at Import Palace really did everything they could to make sure our family was safe during the heatwave. They took the fact that we had a newborn into consideration and stayed way longer than their posted hours. Really kind and incredible people to be around, highly recommend.

I bought a neglected 1971 VW Beetle, and Import Palace has brought it back to life. John is the most gifted mechanic around, and is more than fair with his repairs and billing. He is also a hoot to talk to, and I just think the world of him and his business. If you have a VW and love it, only trust Import Palace to take care of it.

The Best place to take my 1973 VW Bug 1300. Costs up front, great & knowledgeable mechanics. No hidden cost. Prepare yourself, itll be better than you thought. I will repeat my business.

I know I can trust this shop for quality work without the scare tactic up charging, and the prices are incredible. I’ve got an older Volvo that definitely isn’t in tiptop shape, but they approach you with “this could use work but we did what you asked for and just let us know.” It’s a relief to not be taken advantage of at a mechanic. They hear what you need / want out of your vehicle, for instance mine is simply an A to B cruiser, and they respect it.

What can you really say when in my opinion these guys are the best. My audi is a very difficult vehicle to work on but they didnt have any problems. Great prices and John is a good man.

I have a 1984 Westfalia Vanagon that was in subpar condition. Other mechanics in the area were unable to diagnose and correct the issues that were preventing us from enjoying our bus. Because I have now had numerous shops and mechanics work on our bus over the years (we have had her since the 90s), I can wholeheartedly say this IS the business you should bring your VW Westy to for service. John (owner) and Josh (mechanic) diagnosed problems, took photos and video to support their diagnosis, fixed the problems, and had our bus running better than we have had in over 5 years. They are extremely honest, ethical, and affordable. The total bill surprised me in a good way! As John says, Were the good guys! and I would highly recommend taking your VW vehicle to this top-notch business.

I have been into this establishment twice now, and had nearly identical experiences each time. Based on my first experience, and still being very hesitant, I decided to start the conversation off with what I thought was a softball, and asked about the correct OEM screws to connect the upper and lower steering column assemblies on my 88 Westfalia camper.The intent on this visit was to allow the owner to offer assistance on a seemingly simple question, at which time I was going to shift the conversation over to steering and suspension work, which I need done.However, just as he did on my first visit nearly a year ago, the owner responded by clearly indicating that I was completely wasting his time; with non-stop eye rolls, heavy, impatient sighs, condescension, a short, raised voice and absolute, unveiled rudeness.Sir: Do not ask me which part I want when I am there to ask YOU which part I need, and then get angry at me for not telling you.That is the definition of absolutely abysmal customer service.This is without question, back-to-back, the most unprofessional experiences I have EVER had at any automotive shop in my life, bar none.I dont understand why this business has such a high rating, except perhaps that people who give the ratings dont have to deal with this jerk.I have work that needs to be done on my classic VW.This shop will not do a single minute of that work, and will never see a dime of my money.

Only been once so far, but Import Palace charges a fair price for quality work. I am a classic VW owner and have major trust issues with mechanics working on old cars. I’m glad to know I now have a VW mechanic I can trust and is very conveniently located

Johns attention to detail and fair treatment of his clients should make him your first call for any of your imports needs. I cant reccomend enough.

I called about an issue with an older vehicle that I was trying to fix myself. The owner got on the phone and gave me free advice and pointed me in the right direction. I sure appreciate the help and though I haven’t brought my vehicle in for service, I will be doing so in the future!

Excellent service, super friendly staff! I recommend it!

One of the friendliest and knowledgeable mechanics I’ve had the pleasure of going to. They will help you understand and know what the common problems are with your vehicle and fix it accordingly. Great service would recommend 10/10 to anyone.

John was really good. My 328D xi had a replacement brake pads warning, and he was able to review the issue and told me that the warning was an automatic warning and that I still had 40% brake pads left and did not have to do anything about for now. He charged for a ½ hour of work. I am really happy with his work and his team.I will come back for all of my BMW needs

Honest John.John is an honest and professional foreign car mechanic.Very knowledgeable dude.Gave me an expert dissertation on starters.Very busy, but took the time to explain all about starters and how to determine if starter is actually bad.Actually talked me out of replacing starter on my 2011 C30 volvo. Have had prior good experience with him also.I will be back !Kevin Kona

Very happy with my experience.Made an appointment a week ahead. Dropped off my car in the morning and picked it up the same afternoon.Received professional service at a reasonable price. Will definitely recommend and come back the next time I need a mechanic.

They were helpful assisting me with the information I needed.

I called to ask about a new battery which was in my boyfriends car but needed to be charged. John took out the new battery which was still under warranty, and charged us for a new, cheaper quality batteruy. He kept the original, new battery which just needed to be charged. If indeed the battery was shot, we could have returned it for the $150 we paid for it.. No one asked this mechanic to replace the battery. The battery he put into the car doesnt start the car. The battery we put in did start the car until the car sat for 3 weeks at import palace. I called, spoke to John asking for the expensive new and under warranty battery back and was yelled at. John said the car sat there for 3 months, it was 3 weeks. He said ALL batteries left in cars when it is hot for 3 months or more will no longer be usable. Anyone heard that before? Note to others, ask for all car parts which are replaced by mechanics especially any parts still under warranty. The mechanics at Import Palace may be good at what they do but John is very difficult to talk to and yells. Yelling in my world is used when someone is bleeding or on fire, not when explaining what happened to your car when entrusted to their care.

Really great service. Owners were honest and helped me realize my problem was much smaller than I thought. Good folks!

John is the man!

I have been extremely happy with the service at Import Palace. John knows his stuff and got me in with no appointment, while his bays were full. Went above and beyond to get a part the same day and had me out the door in less than 2 hours. Reasonable prices and a good job all around. Would definitely recommend John, especially for Hondas.

IT SHOULD BE YOUR FIRST CHOICE! I made the mistake of taking my 03 Jetta to two other places first, the bills total over $325 and both shops (one a foreign car service ) turned me away saying they did not know what the problem was. The problem was the throttle body needed a reset. That was all, it cost me 40 dollars at Import Palace and it took them less than a day. John was extremely friendly and stated he had no problem finding the issue. I AM SUPER SATISFIED!

I just had my Audi 2001 TT worked on by John and his crew. John is extremely knowledgeable and his crew took extremely good care of me. From the moment I walked in the door, I felt like I was their most important customer. They got my car in the same day I called and had it back to me in less than 48 hours after fixing an extremely difficult to diagnose electrical problem. Hands down, the best repair experience Ive ever had. I have a sense of relief knowing John and crew are there to back me up. Plus, he takes care of stray cats so the Karma is very good!

This place is a rip off !!say they are fixing your vehicles problem but in reality they are just doing half a** work. You can bet that you will find out the hard way if you choose to do business here.

John and his crew are very friendly and knowledgeable. It is extremely hard to find a volkswagen mechanic in Missoula. We have taken our car to other shops and have had it returned damaged. Import palace did an amazing job and stayed within his quote. Would highly recommend to anyone. Will always take our car here.

A friend recommended Import Palace as the best auto repair in town and now I know why. I brought my car in because it was making a strange noise. When they could not identify the noise, they had me come back down to drive my vehicle with them to point it out. When I drove it the noise was gone, but rather than having me take my car home, John was persistent. They tried several different solutions and had me come back again to try driving it when it was cold. When we decided the original noise was no long occurring, John recommended new tires, but was very honest about the state of my vehicle. Then I was not charged as they never were able to identify the original problem. I would definitely recommend Import Palace and will continue to bring my car to them in the future. They were fair, knowledgable, hard-working, and honest which are important qualities when selecting a mechanic.

Very helpful and honest! I trust them.

Wow. So rude. Potential customer, sarcastic person on the phone. Nope

Great place to get your foriegn car repaired!

Very rude, mean, disrespectful and impatient guy. Very poor customer service. I had my car checked Tuesday, paid $92 diagnosis fee for one hours work and was given an estimate for the total cost. Today I called to ask if they could give me any discount because i was told by one staff working there they could give me a little bit discount for the total cost. John happened to answer the phone and he responded, why would i give you discount? How could i steal money from my pocket? Do you ask for a discount in a restaurant?For him, money is everything.

Difficult experience. Confusing communication. Repairs not finished.

Never coming back to this place! They are overpriced, unethical in their customer relations, and don’t seem to be as educated on foreign cars as they say.

First time caller for help with a heating issue on my 2015 Audi A3 Quattro 2.0T. The guy on the phone was condescending and an all around jerk. Did not go with this shop. Found someone else. If youre rude to potential customers, youll get bad word of mouth.

Very knowledgeable and fun to talk to.

☠️ Bad experience... beware of this garage!!!!