Auto zone is a great store. They usually have whatever I need for my car or trucks...and then some. Never do I walk out of there without something awesome that I dont need. Im giving them a 4 star rating only because of a recent visit in which the employee wasnt hearing me out when I knew what I needed but he was telling me I was wrong because thats what the computer said.

Just could have been better.. But u know how auto parts goes. Hit or miss

Not bad but the employee at the counter didnt really know much and I wasnt the center of attention. The other employees were chatting with him. Like i said not bad but customer service is everything. If I didnt already have an account with auto zone I wouldve just gone somewhere else.

Had most of the parts I needed but always have good prices.

Pretty much everything you might need you could find / order. Employees helpful when trying to find a specific part / item. Rewards program slaps, just make more frequent, smaller trips for optimal progress.

I’ve Been To Many Auto Parts Stores Over The Years. HANDS DOWN This AutoZone Is The Best!! Great Staff And Customer Service. A Shout Out To Thomas, Jose, Joe The Rest Of The Team And The Manager 👍. Look Forward To Making This My Only Place To Get My Car Parts And Supplies 😁.

Broke down in Lolo hot springs where I was staying, and Hazel got me back on the road. Thank you!

First sent us with the wrong parts. And thi yore aways has little knowledge of heir products, and systems

Great customer service! Love autozone! The only thing they could improve on is more selection as far as accessories for your vehicle. Examples would be more choices for shifters, license plate holders, steering wheel covers etc.

Friendly service. My goto place for vehicle parts.

Looking over recent reviews of the past year I see alot of people complain about lack of knowledgeable staff at a corporate business that advertises having knowledgeable staff. Well they did up until a little over a year ago when they fired and lost good staff after Joe took over. The staff they lost had degrees in automotive and years and years of experience behind a parts counter. Now it hard to find one that you can rely on help from. If you want help that might be reliable go to 3rd St or go to Napa or Oriellys.

Very friendly and helpful

Excellent best customer service

This happened a few years ago. 2 things I will not do. 1, I will never shop there again. 2, I will never recommend anyone to go there. I do not agree with calling a customer stupid over the phone because they sold me the wrong part. And dont get me started with the manager, basically agreeing with her employees. Two thumbs way, way, down. 👎👎🚫🚫⛔⛔

Good service but employees dont seem to know a whole lot.

They were great help they know what theyre doing fast and friendly

The people mean well. But no knowledge of cars an getting parts mixed up. Need to expand out more with inventory stock. We already have a OReillys.

Everyone is super help full and good customer service

Friendly service.

Under staffed for a populace the size of Missoula. Waited 10 mins + for service.

These guys are great. Need advice or a problem with your car you are at the right place.

I had a very tricky tail light situation and Joshua Shay came to the rescue and helped me put it in. He went out of his way to solve the obstacles on my vehicle and I really really appreciated my experience here!

Out of so many common items.

Only business Ive ever been in that the CSRs need you to tell them what parts fit your vehicle. Definitely not impressed.

This place is great and the manager Michael is terrific! Just helped me install a new battery in my truck. Will keep shopping here for sure.

Very friendly and helpful staff. Always seem to go out of their way to help. My husband and I have always had a good experience dealing with auto zone. They seem to always be in stock of what we need and they are always fairly priced. Never have been disappointed. Definitely would recommend for all your auto needs.

Helpful but understaffed. Disorganized. Never gave me a receipt for my expensive alternator. Other than that...I recommend it

Dakota and Andrew top notch. A quick friendly and informative visit. Thanks for the mormon peak tip guys! 👍👍

I was having trouble with my vehicle, was unsure if it was a battery or the alternator. The manager of the Reserve store came out to check the battery and said the battery was bad. Ok time for a new battery. Then he started going on about how I needed the felt kit to make the connection better. I explained that I would be selling the vehicle soon, and would wait to leave that purchase to my fiances discretion. I just wanted the battery. He asked me about it again walking into the store and I declined the felt kit a second time. When he wheeled the battery out, the felt kit was on top of it and I reminded him that I wanted the battery only. He acknowledged that and began to ring the purchase up and when we got to the total, it was more than the battery. He had gone ahead and tacked on the felt kit anyway! I guess when a woman is buying, no does not mean no! I reminded him again I did not want the kit and he begrudgingly took it off. Got the battery in, and checked the alternator, said it was fine, and I went about my way. The idiot lights that had been on were still on. I was concerned, but by that point, was not buying anything more from that store. Two days later the truck died.... from a bad alternator. I am unhappy about this transaction from a number of angles. I felt completely disrespected by having to refuse the felt connector kit 4 separate times and having it put on my bill anyway. Given that disrespect, I feel like Ive been cheated with the battery, I doubt that it was actually bad and that it was the alternator all along, but he just chose what he thought would be the most expensive item to sell to a dumb woman. I do not intend to ever shop that store again, and I may never shop Autozone again, either, if that person is an example of what manages their stores.

My shop has a commercial account with Autozone and has done plenty of dollars in sales over the years. We originally started doing buiseness with them when Tim was the manager and then Sam became manager, the original sales manager John and store managers used to be awesome to deal with, they used to brag that they had the best parts warranty in auto buiseness and if there was ever an issue they would even cover the labor on defective parts! they also use to price match the competitors. Autozone used to take care of their commercial accounts! but recently they have had issues hiring competent help, they also have been slow at issuing parts returns, and if you have a commercial account they put you on hold because they only have only one person in the store that can help commercial account holders, even though there is other employees that could help you but they will not! A couple weeks ago we turned in our first labor claim i think ever with AutoZone, our first ever defective warranty claim for a recently installed clutch that was defective, the clutch would not fully release. We had lost labor time to see what was causing clutch not to opperate and then labor to replace clutch again. we only sent in labor time of 5 hours thats a total of less than $500 we did not charge time to diagnose, time to fill out labor claim, charge back overtime fee for having to catch up after hours to keep up with scheduled repairs due to defective part we gave them an honest and fair claim of lost labor. The manager Dakota sends us a labor credit for $250 half of what i asked for and i would have settled for that if it wasnt for the manager Dakotas lack of tact, he said if we bought an average af $5000 a week they would have paid the full amount. I thought Wow That is a total corporate BS story to stick it to the little man I told the manager that i wanted to speak to someone that makes the decisions as of end of friday i have not heard back from any managers to resolve this issue!

Have everything you need

I like the fact that they have a wide range of options and typically have whatever part I need in stock or available in a short amount of time

We would like to thank Jason for saving the day for us! He went above and beyond to help our family. We’re traveling across the country and our alternator went out on the highway outside of Missoula. Jason got us the parts and battery and drove out to meet us. He stayed until our truck was up and running again. Thank you again! Saved the day 👍🏻

If you want to get in the zone for shooting a great round of golf, dont go here. They sell car parts. They do a really good job of it, too. Its so good that Ive decided to not start my own auto parts store, which I was going to name Car Area. I figured I just cant compete with Auto Zone.

Super super helpful. Cant even explain how appreciative we are. Both men were so nice talked us through everything explained everything they can and with no hesitation did it all. One even gave us numbers to call in case anything happened on the road. Just extremely helpful. Outstanding service.

As per usual, my go to autoparts store for over a decade. The military discount certainly helps.

I think I found my favorite auto parts store! My wife ( Kala Bartzer) and I have bought two batteries already for two different cars and they run awesome! I havent had an issue yet. I love how this company stands by their products, and how the warranties cover everything if something goes wrong. The workers are very friendly, polite, and I like how they will take care of you from the time you walk in the door to when you walk out. I want to give a shout out to Pat at this AutoZone. He answered all my questions, and took care of all my needs; thank you Pat! Im not a mechanic, but if I have to do anything to my cars myself I am coming to AutoZone. I recommend these guys to anyone! I am in the zone, I will definitely go to AutoZone!

Nice selection but very slow service. I was one of 4 customers, and it took them 30 minutes to ring me up. 30 MINUTES!

Price and helpful employees.

Kind of high prices....

Long lines and slow service mean that there is even more exposure to the cashiers (and a manager) that dont wear masks or wear them improperly.

I dont visit auto parts stores often, but I was very impressed with the selection and service. When I had questions about how parts and tools would work with my vehicle, they grabbed stuff off the rack and headed out to the parking lot with me to experiment. Very satisfied.

Decently busy and very helpful employees

Never shopping there again. Due to your employees in kalispell. Awful, horrible employees your company has working for them... Now your making me give you at least 1 star. Dont even deserve 1 star

Thank you for saving the day Alyssa! I’m a local Realtor with a dead battery and was told at the other store this was not part of their job and they couldn’t help! Thank you thank you for helping me make my listing appointment!!! You earned a customer for life at your store ONLY!!!

Aleyssa is absolutely amazing. She was very professional and friendly. She helped me out with getting a battery and putting it in my vehicle. I cant say enough great things about her customer service. Great job and give this girl a raise!

The young blond lady was very helpful. Did a great job! Got the parts in needed quick and helped me find the right tools I needed to replace my spark plugs!

Sadly~ on the day of my visit they were short staffed & I got the wrote part to boot...Though I was compensated for their error... The surly did there best, but hopefully theyll see better days.P.S. I would recommend them!

Employees are knowledgeable, great selection and prices

Friendly and service not found many stores these days !!!!

So very helpful! Got some oil and the young man put it in my car for me. Great service!

Staff is kind and helpful. Very clean store . And they love to give discounts . The clerk who had helped me actually wanted to give me every available discount . Military, student. EMS, etc. She was very kind

Great customer service, large and easy to find parts selection.

Amazingly helpful. The customer service was exceptional. Thank you to Ben for taking care of everything i needed and giving me a great deal on everything.

Amazing Crew who really cares about you and the products they offer! Ben is so amazing and helped me prepare for my long road trip by helping put straps on my car- he is just awesome! Managers are quick to assist and actaully stop what their doing to help you!

Always very helpful and I have saved a lot of money on oil changes by buying deals from them and using my rewards card.

Great staff! Super helpful. They will always try to save you money if they can.

Fast service and people that knew what they were talking about. And willing to help with any questions.

Good place to get parts

We were just in to change out my battery but we’re not sure if it was the battery or the alternator and Alessa walked us through the whole thing we went and got the battery changed and she checked the alternator and battery! Just outstanding customer service extremely polite and knowledgeable! Will forever come back to this auto zone! Have never made a google review but felt this more than deserved it! Thanks Alessa!!

Very help full people working here with answers and suggestions on how to fix your problem. They price match aswell. Highly recommend!

Well they Deleted my Very through review. Guess google dont like the truth told! Anyway here The store worker was the most rude back talking mental person I have ever met, Shes Gray long haired older girl, That shouldnt be allowed to work at a counter in any store. Mental home is more suited!I will never use an Autozone again after this!

I have had the best service at AutoZone! They are so friendly and helpful. I highly recommend going there!!

Great customer service and they knew just what I needed.

My boyfriends car unexpectedly died in the hotel parking lot next door. Luckily James was extremely helpful, going the extra mile to help us diagnose and fix our car. He even clocked out and stayed an additional 4 hours past the end of his shift just to make sure we could get the car working again. He saved us a costly trip to the mechanic that we definitely couldnt afford. THANK YOU James and the rest of the friendly staff at autozone who helped us fix our car.

Possibly better than nappa know how

Ever since the fired there entire crew they have terrible problems ranging from service to the hours of operation.

Pretty basic auto store. The staff knows their products and can provide good recommendations. They have good hours.

Showed up right before closing with a dead battery. Dakota came out and tested the battery, explained our options and prices on a new one, and had the new battery in the car in two shakes of a lambs tail. Super nice dude, great customer service even though we were those really annoying people that come in right before closing. Thanks!

Theyve always been very fair with me

Jose charged and tested my battery when I needed it most!

Excellent Customer Service. Going out of their way to make you happy!

Was sold the wrong part, that was obviously used, and damaged last straw for autozone will not be going back

Just had a hassle-free warranty claim.

Well these guys are awesome.They had even my radiator in stock.The European coolant also was in stock.Friendly help even on a saturday afternoon.And they even helped a little on the price as my commercial accojnt was not with them.Great place.5 stars.

Always helpful and seem to stay in stock with things I need for my car.

Staff was rude and short after I politely declined assistance as I was comparing prices and wanted time to think my options over. When a customer leaves your store feeling like he should change his auto parts store, you have failed.

Really great employees......bought wiper blades and the lil gal put them on in the rain luv her......

Auto Zone has a very helpful and friendly staff, and at a convenient location. Prices are pretty good as well.

Wonderful help and service. Dal was very informative and helpful installed a new battery for me.

Great customer service. Rarely busy. Good selection.

The guys here were really helpful and all the parts I needed were in stock 👍

Great service

Helpful staff, great people. Prices can be a bit high, but I try to support our local friendly staff by purchasing some things here.E.g. battery here $150; costco $75

I dont have much experience working on vehicles and the people at Auto Zone are very helpful, in the past month I have replaced the radiator and water pump in my Yukon and solenoid and oxygen sensor in my wifes exploder with no problems, and I was able to rent a special tool I needed for the sensor, that was really cool.

Very happy received excellent service thank you

These men and women are DEDICATED to providing the best possible customer service they can provide. This is the only store I go to for anything automotive

They carry just about anything youll need, they also will have products shipped to the store free of charge for you! And the people there are very welcoming.

Went to AutoZone to have them check my battery. Nicole came out and tested the battery and told me it what battery I needed and Dal installed it for me. Very helpful.

If you need Auto parts thats a good place to go. Staff seem to know what they was talking about.

Very friendly and helpful, great for quick visits and helpful staff who are knowledgeable about the parts they sell.7/8/2018 Update: Depending on when you go in to this store Im sad to say like all Missoula autopart stores, youre likely to talk to the old grouch who seems to be the most miserable person. This was the older man working with grey facial hair. There was another time Ive gone in and there was a younger man working who was very helpful and energetic! He was super awesome and I cannot remember his name, but next time I go back to this store and he is there Ill get his name so everyone can know how awesome his service was! He knew everything and was super helpful. Some of the other guys tho, not so much...

Jason M is fantastic!!!!! So helpful!!!! He showed my boyfriend how to work a torque wrench and was super patient with getting us the parts we needed and we needed a lot!!!!! Definitely loved the serivce here the past couple of days!!!!

Nice young man helped with borrow a tool& change my battery.

My son worked there.. He was given less and less hours so family that dont know much about cars or repairing them could work.. Sad he always worked with a smile and never had any problems helping customers. He knew what snap rings are and he never treated anyone rudely.. I went there and they just do not know what they are doing....

I cant remember the ladys name but an employee here, back in October, helped me find the headlight I needed and then come out to my car to replace it for me. Awesome customer service!

Well-stocked auto-parts store with friendly staff.

They usually have what I need and their prices are pretty good. But twice they couldnt seem to get my order prepared before I arrived despite receiving an email that it was ready.

Here guys are awesome. They even put my headlight bulb in for me

They are always super helpful. Just tell them what you need and the year and model of your vehicle and they will get you squared away.👍

They tried to sell me a bunch of parts I didnt need. Then they insulted me and called me a diy guy.. they are clueless pushy sales people trying to get you to buy add-ons and unnecessary custom install kits. You dont need an install kit for a battery!! I will never go back.