Nice folks. Good job. Pretty fast when the parts arrived. Id go back.

First off response time to a online inquiry was super fast. I just had a small chip in my windshield and they were able to repair it. I was able to get in same day and the repair time was super fast. I was told 30 min but I swear after 15 min I was told it was ready. I worked with Charlie who was professional, knowledgeable and also very polite. Great work, service and customer service!

Very nice place. Easy to find. Cant wait to get my baby back

I couldnt be happier. They were professionals from start to finish. And the end result was great.

Staff was prompt and courteous with up to date service. They contacted the insurance and set up the rental car for me. The bumper was replaced and it seemed an impeccable job, along with a car detail to boot. Would highly recommend.

I had a great experience having a scratch fixed on my car. Excellent service, fair pricing and very professional.

Someone backed into my brand new car in a parking lot. I was so devastated to see my new baby marred. But Walser Collision in Bloomington came to the rescue! My car is an unusual color and several people had told me paint matching was going to be a problem. Not for Walser Collision I guess! My car looks absolutely beautiful, as good as new! They were super helpful and responsive. Would definitely do business here again. Highly recommend!

Really friendly staff who knows what they are doing. Would always recommend people to do repairs here.

Walter was great! They were thoughtful and kind, keeping me informed throughout the process

Walser Collision & Glass repaired damage caused by being rear ended. They did a great job. The appearance is like brand new!

My rearview mirror on my car came detached so I called ExperienceAuto(a Walser business)and asked for their glass repair number and I went directly there.(Experience had replaced my windshield years earlier).Walser Collision & Glass made the repair in a few minutes and we were on our way.These are two outstanding bussinesses who really know what customer service means and you know how rare that is in todays me first world.I highly recommend these Walser affiliates.

They fixed my car scratches and replaced one of my side mirrors. They provided amazing customer service, communication, and quick repairs. Definitely recommend

Jeff & his team is literally the best!! If your vehicle is damaged or needs repair I advise you to go here! It literally took them a week to get my parts, put in the labor, & cleaned my vehicle out when returned to me.

My car was hit my a school bus and there was some significant damage done to the front bumper, tires and windshield. Walser was able to fix all of it and it looks great!

This is the best collision repair shop I’ve been to. They were friendly on the phone, easy to confirm an appointment, and fixed my car window the same day I brought it in! They even vacuumed the carpeting. Hopefully I won’t need to return - but if I do they will definitely have my business again.

Ryan Taube was my estimator and he did a great job and helped me understand what need to be done to my car. I will tell everyone to come to Walser collision and glass!

I generally do not take the time to write reviews but I wanted to share a few words about my experience with Walser Collision and Glass. I just bought a brand new car in January and the front bumper and panels got scratched up pretty bad. I really like my car so I was very upset to see the damage that was done to my brand new 2017 Jeep Cherokee. I took my car to the Walser Collision and Glass Bloomington location, I was truly impressed with the customer service and the job they did on my vehicle. My car now looks just like it looked when I bought it. I wanted to write this review because if you care about your vehicle like I do, you are careful about which body shop or technician working on your car. As mentioned before, the customer service was great. They reached out to me with updates on where they were at in working on my car. Everyone was real friendly to work with and they did a good job on educating me on what needed to be done with the car. I want to give a shout out to David Dawson and my insurance company Progressive. They all worked well together in getting my vehicle taken care off. Here are some before and after pictures. Anyone reading this post, if you are looking for a place to work on your car I would highly recommend Walser Collision and Glass. Give them a call and ask for David Dawson. This is not a false advertisement and no one encouraged me to write this, I just wanted to share my experience.

I highly recommend Walser for any vehicle but dont go anywhere else for glass if you drive a BMW. Quinn was most knowledgeable, professional and personable. Motorwerks BMW doesnt trust anyone else for their customers and I can see why!

I have unfortunately been to this collision Center twice with a newer truck but both times had great service and would recommend this body shop to anybody who’s looking for a good quality work and great service.

This location has helped me twice with two different repairs and both times they have been completed very professionally and worked well with my insurance company. They managed all of my concerns and my petty asks. I am very particular when it comes to my cars and this company has been great at handling all of that. I will always be back.Many Thanks!

Basically posting what I posted on Yelp...Ive had my new STI touched up here a few times in the past and have always left satisfied with the job done. They even took the time to teach me how to apply the touch up paint.Recently my STI was rear-ended which left it in an un drivable state (trunk would not close). I didnt really think twice of where to have it towed. Dave and his crew performed an amazing job with the repair. He kept me up to date with the status of the car/insurance claim and was always willing to take my calls (I probably called daily). He said it would be finished in 7 business days and it was finished in exactly 7 business days.Upon pickup my biggest concern was paint match as there are only 700 of these HyperBlue STIs. My concerns were put to rest though as they did a brilliant job with the paint match. The car looks as good as new! They did miss a few scratches on one of trunk trims and I scheduled a followup appointment to get those fixed. Again, they fixed it within the timeframe and went above and beyond with the paint match.

Quick and friendly service.

So far Im not too happy with the results of my jeep repair. Will update ones the right bumper is on my jeep... also got charged for rental which I returned on time...As an update the guy hust called and said he wont do a shir about my bumper...thanks for a scratched up used bumper anyways that doesnt fit my jeep

Great job and timely

I highly recommend them.

A friend had a rock go through the windshield of his truck as he was passing through town. After calling multiple other companies, I called Walser Glass. They were able to get us in that very morning. Windshield was replaced in two hours and they worked with his insurance. Great customer service and very knowledgeable.

Mike was great to work with. he gave quotes quickly and the work was done in the data. great team and great service. thanks!

Couldnt be happier with my experience. Every staff person I encountered was easy to work with, helpful, and courteous. They assisted me with getting the insurance set up, made appointment scheduling very easy, arrived on time and were efficient with completing the work. I will definitely return next time I need work done on my car.

The guy that I Was being helped buy was amazing. He obviously was not the concern.When I brought my car in and got back a month later there was some issues with the paint job, and trim. At first there was some going back and forth with the person who helped me, but then we came to an agreement of coming back a different day and having a close friend check it out due to them working in auto body. Brought to out friend and he to us that the paint job was done poorly and that I was not the correct color from the rest of the car. He recommended us to just ask for a repaint, and for the wet sand it due to so much orange peel visual and texture. We did and unfortunately the person who I worked with was out for a week or two but someone else can help us. And we were directed to someone else automatically he kept telling us we were wrong that i didn’t know what i was saying they been here for so long and they know what they’re doing. I gave them the feedback that I received from my friend and how there’s a scanner that scans paint of your car to make sure it’s a correct paint throughout the car. The guy from Walser Collision became Verbally aggressive. Due to me trying to show him the texture of the job that they did I ran my fingers across that area and he immediately told me to stop or else I will ruin their paint job. So I told him “your telling me that your job is not guaranteed” and he stayed quiet. Any who Walser in collision is not the best, from what I’ve heard from others.

Walser (Hopkins) has been taking care of my Jeep since the original owner purchased it new in 1994.When I was lucky enough to purchase it as the 2nd owner last summer it had a whopping 63k miles!I adore this vehicle and was seriously bummed about it getting hit this winter after someone didnt stop at a stop sign.Major front end damage on a 1994 ZJ would typically doom such a cherished ride, but alas, Walser Collision(Bloomington) saved the day!Dave was fantastic to work with! Not only was he able to find all the replacement parts needed, but also easily handled returning the hood when I was able to source one myself the fit our needs better.One week later my Beast is like new again! It was in fantastic shape prior to the accident, but with the detailed work Walser did, it looks even better!Thank you all so much, everyone I interacted with was wonderful! Highly recommend!

Dave Dawson was patient, super helpful, used his professional experience and coordinated with the technician to get the dents & dings in my car fixed right. I am very pleased with the work done.

Rod and the team are excellent. I called them yesterday about a chip in my windshield and they came out to my work today and repaired the chip while i worked. Very fast, easy and smooth process. Highly recommend

I can’t speak to quality (because my car has not been returned to me yet), but communication and managing expectations are terrible. I was told my car was a 1-2 day project. No one called, so on day 3, I called for an update. I was told car would be ready on day 4, and that they would call if any other delays came up. I showed up to pick up when it would be ready, and it’s still not ready. No communication, and not setting appropriate expectations. All the guy did was make excuses. First rule of customer service: under promise, over deliver.Thankful this is a company car. Now I know never to bring my personal car here.

Seamless process. I had the mobile repair service come out and change my windshield while I was at work. Cost was lower than I expected, communication was great and service was fast (45 minutes). Just a perfect experience.

Jeff and the rest of his staff were great! Got/need a rental car? No problem! They help arrange delivery and pickup. My Rogue looks like I just drove it off a new car lot!

The best place to take a mazda for body work. They repaired minor damage to my cx3 and actually charged less than the estimate. Highly recommended.

I picked up my car after a repair but realized that there was still a minor thing with my door that wasn’t fixed. Jeff was very helpful in scheduling a time again to look at it and he also made sure that it was taken care of.

My vehicle looks brand new! I mainly worked with Duane and Dave, but everyone there was extremely helpful. The communication was superb. I highly recommend Walser Collision & Glass Bloomington.

I went there to get a quote on repairs. The estimator was very rude.I love Walser but I have to seriously consider whether I would ever get any work done at this office.

I was very impressed by the quality and speed of the work that Walser Collision and Glass Bloomington did for me this week. While replacing glass has become a norm in most peoples auto ownership, the need for it never occurs at the best of timing. My daughters front glass cracked straight across during our cold snap and we had half a day to get it fixed before she needed to get back to college that was 4 hours away. Not only did Cindy at Walser coordinate the work through their dealer efficiently, she understood our situation and made it happen. The workmanship was first rate and we couldnt be happier. If there were more stars I would rank them even higher. Thanks Cindy and everyone at Walser!

What a WONDERFUL experience. The staff at Walser was helpful, informative and seemed very well educated. I was comfortable taking my vehicle to them and confident that I received the highest level of service.Highly recommend to family and friends!

If there were an Intergalactic Dent Repair Olympics, I would vote for the dent guy at this place to represent the planet Earth. I brought in my 2018 Challenger Hellcat that had recently gained a new softball sized dent behind the gas cap and was more than skeptical that anything could be done for less than $1200. The magical Dent-Removing savant at Bloomington Walser Collision and Glass made it look like nothing had ever even happened, did it in under 2 hours and it only cost me $220. Absolutely amazing. Send everybody you know who needs auto body repair to this place. They will not be let down. Fantastic work, very nice people and very passionate. Best experience Ive ever had getting a car repaired.

Great, fast service. Easy to get my car in for a full windshield replacement. They handled all of the insurance stuff, which made it so easy for me on a stressful day! Friendly staff, clean waiting area, too.

Walser fixed my car quickly considering the damage done. I noticed something that didnt look quite right and took it back to them. They fixed it without hassle. Sometimes I think businesses define themselves not when everything goes right (though that is important), but how they treat their customer when the customer is unsatisfied. These guys took care of it!

I dont normally write reviews like this, but the service and attention we received from Walser Collision and Glass Bloomington today prompted me to document our experience. It was extraordinary, most notably because of the time, attention and professionalism provided by staff member Jeff Anderson. I brought in our Subaru Outback after a minor fender bender. The car saw minor damage done to its front passenger side panel above the wheel. Jeff not only promptly provided the estimate we requested, but also provided a reliable short-term fix of the slightly dislodged panel and its crack. This took about a half-hour, but he provided the service efficiently, effectively, and genially. We were completely satisfied with the outcome. This was about a 1 in 100 experience with auto body shops from our perspective. Chalk that up for future reference: Walser Collision and Glass Bloomington gets two thumbs up.

Repair workers took their time and provided quality work! I was satisfied.

Over the past few years I have had Walser replace 4 windshields on my various BMWs including my classic show car. Their installation techs are professionals who have been doing this for many years and truly care about the finished product and protecting your car. The front office staff is very friendly and accommodating. Simply one of the best shops in town.

I had work done on my new Corolla and Mark and the staff at Walser Collision were professional and did a great job. They get back to you right away and they take care of business. I would highly recommend them to family and friends.

Great service. Very friendly staff and they called at each step of the way. They made it really easy to work with insurance, too.

Had a new windshield put in my mini van. The car has less than 5500 miles on it and is hand washed. Get my van back and there is a dent in the pillar next to the windshield. I was told must have been there before because they look over the Van when they are done and document its condition. I asked well dont you look over the car prior and document it? I got no answer, they will try to fix it but still deny doing it. But it happens to be right next to what area they where working on. They didnt even clean there hand print off the glass and wipe off the dust and dirt they left. Hope they can fix it without causing more damage.

Horrible customer service! Despite my constant reminding them to call me back with updates they never called me back. They took a month to fix a simple fender bender! When I brought this to the manager’s attention he said he would think about covering some of my rental cars expense. When I showed up he said he thought about it but he wasn’t going to cover any of my expense. I asked for his manager who was even more rude and condescending. Never will I go back!

The staff was very helpful. Allowed us to remove our personal items from the vehicle.

Experienced staffs whose work set the standard in their trade.

Very satisfied with the work that was done to my car

They do really good work and are super easy to deal with.

Please read this review before doing business with Walser Collision of Bloomington. I had warranty work performed on two of my brand new vehicles at this body shop and each time, I came away highly dissatisfied. With my first vehicle, when correcting the clear coat on my vehicle, they wet sanded the clear coat and went through the pearl tint on my white car. I asked the body shop to revisit the work and they disregarded my request. I also noticed they caused more damage to the vehicle, scratching the headlight, cracking the bumper trim and damaging the paint. They did repair the damages but it was a highly unpleasant experience of back-and-forth games with this shop which left a very negative impression.On my second vehicle where warranty work was done, Toyota authorised this shop to repaint the ENTIRE front bumper on my vehicle. As the snow has now melted and I can see the bumper more clearly now, I see they have only painted ONE section of the bumper, NOT the entire bumper, which Toyota had paid for them to do. I can see that one side of the bumper is a different shade of red than the original paint, and the quality of the work itself is INFERIOR. The paint is highly irregular, with bumps and contamination embedded into the coat, and there are already white pock marks in the paint itself, which is not present in the original paint. When Toyota authorised them to paint the ENTIRE front bumper, they should have done so, but it is clear they are cutting corners. Furthermore and most distressingly, they did not re-assemble the bumper correctly so the splash shields and engine covers are not bolted on or are bolted on incorrectly.The service itself is highly lamentable. I dealt with Mark Hudoba, primarily and he was unpleasant at best and disgusting to be accurate. He was highly defensive of any issues I pointed out and insulted me on multiple occasions. He even mocked me and recommended I contact Paul Walser of Walser Autos, regarding some of the issues I have noted as if they were insignificant or non-existent. Of note, I WILL be contacting Paul Walser and will be making public complaints with photographs. I have been polite with this shop and want the issues fixed without any hassle to either party but it seems that one issue addressed by this shop cascades into even more damage to my vehicle.I highly recommend others to be wary of this shop, the repair staff are clearly not trained to perform quality work. I have two Toyota Camrys and if this shop cannot perform reasonably competent work on such a ubiquitous vehicle, it is doubtful they can perform work on other vehicles. Note that I have had work done at ABRA auto body and LaMettrys auto and they have always done satisfactory work.

Came out 8 am done in 20 minutes in my driveway plus they were the least expensive all my dealings with walser glass and mazda have been A1

Tammy took my phone call at 840am, ran my details, conferenced in my insurance, scheduled an appointment, and called me dear the whole time. Jason came out to my work and fixed my windshield by 10am the same day. I hope I dont have a need to use them again but if I do Ill be calling them first for sure.

When my car was rear ended in traffic I took it to Walser Collision and Glass. The people there are helpful and friendly and kept me updated with the progress on my car. When I got it back it looked just like new. If I ever need body work on my car again I will be sure to return to Walser with it.

David Dawson and Mark always go the extra mile for me, making my experience the BEST! Thanks to all the team that make it happen.

Completely incompetent from management to shop techs. Rear end damage new car. Put on used parts when Insurance will pay for new when car is less than 1 year old. Management will tell you what you want to hear. Said they replaced parts that were not replaced and charged Insurance company. Could not match paint color, requested repaint and still not matched. Ended up painting more of my new car to blend to cover up their incompetence after telling them not to blend to match there color screw up. Replaced under body panel, poor welding, no grinding, no seam sealer, no rust proofing. Panel was rusting after 1 month. Took out antenna amplifier for key fob and didnt put back in. Tail light within trunk lid was not reconnected. Body fit of rear quarter panel is poor. Rear door off aligned. DO NOT BRING YOUR VEHICLE HERE for repairs. Have bought three new cars from Walser, will never buy another from them.

Quick service and helpful communication!

Decent place to get your car fixed. They’ll charge you extra for car fixing

They did a good job on repairing my GMC Terrain

Messed my car up!

Great place. Knowledgeable and very profrssional staff. Always keep you updated.

I called to get some information on how to fix a scrape on my rear bumper and the man who answered the phone was super friendly and very helpful!

Fair, efficient service. They offered a like-new, used part which saved us money.

Nice waiting area.

Sounded good before the repair, after this they are real jerks..No communication what so ever...They made a mistake with installing wrong parts onto my car.

Knowledgeable helpfull staff

Those guy not only did not fixed my car full completely but also made more scratches on my passenger door, so they kept my car 2 more days which i had to pay more for the car rental.

Exquisite.