I am a Carrier Dealer. I believe in Carrier Equipment. Watsco (parent company of Carrier Enterprises absolutely Rocks !!! I had a few issues and when I notified management at Watsco their response was very impressive. Calls were made and emails sent, in hours I received calls and emails assuring me the issues were being addressed. Later the President of CE and several VPs and Regional Managers met with me and all issues were re-addressed and measures taken to insure they were corrected. I am very impressed !!

I work for an HVAC company in texas, seems you have implemented a fee for processing wararnty claims. Why?? If we purchase a part and it is defective, why should I have to pay to have you process the claim? We have not been pleased with this practice and are considering leaving Carrier Enterprises and going with a lennox, trane, York, goodman, etc. If you continue to charge your good customers $25 $50 to correct a problem of a manufacturers nature I am sure you will lose many more custsomers. We have voiced our concern with your stores in Houston and dallas but your rude store personnel could care less. Soon we will not service any CARRIER equipment and will not buy new unless you revise this practice.

Great staff and enjoyed learning about the products

I tried to do business with your company on the international side. Spoke to one guy and they transfer me to an another person who turned out to be the same guy I had already spoke to, name Ralm, After speaking to him, it was a darn shame that its one guy handling all departments. He transfer me to a sales person name Rob, never heard from him and its been about 7 months. I felt like I was in a low budget commercial.