We have been in Miami since Monday. Every night for five nights before heading back to our hotel we would stop to get a mocha Frappuccino and black ice tea. They made the mocha different every time. Several nights they did a grande when we order a venti. Tonight a family of five was in there and they were taking other peoples drinks. After two of them touch my ice water which was suppose to be just ice. I told them they could have it. It had my husband name on it. The lady making the drinks wouldn’t call the names out and it was a disaster. I finally left and my husband waited for his venti drink. This place needs training and leadership. I’m hoping when we return to visit the manager helps his staff. Every night it was like this. Tonight was the worst with the family.

Cashier was great, however between the line to order and the wait to get the order I spent about 35 minutes in the location.. The staff making the drinks gave my drink to someone else, then when I finally got my coffee,she gave it to me with out cream, sugar or cinnamon. I did not notice and left the location, so to make the longer short, I came back and asked her to fix it. Instead of getting it ready for me, she put some sugars on the counter, a cup with milk, and another cup with cinnamon on the side. Total waste of cups, and inconvenience for me to have to do all that with so many people waiting on the side. Disappointed in the service.

I thanks your bartender for preparing me a really delicious coffee a week ago. I also thanked your employees for their swift service. I like the atmosphere of your coffee shop because it was so classy and sophisticated. I couldnt ask you any more, boys! You deserve to be at the top! You are highly recommended!

Baristas in this Starbucks are clueless as to how to make drinks. Ordered two Flat Whites and was asked if that was a hot or cold drink. We told the barista at the register that Flat Whites are hot and when we were paying we were asked for a tip. I don’t recall Starbucks employees ever asking for a tip. When the drinks were ready, one was cold and asked for them to remake it. Taste was okay but not the normal Flat Whites that we normally always order.***In response to the owners comment - It’s fine for the credit card terminal to ask for the tip but the barista asked me herself for one which is why I found that request odd***

I order ahead on the app daily from this starbucks .. they get my drink right always and have it sitting there in the allotted time. The two ladies that run the place are a pleasure … always nice and the staff here is great ..they never skip the steps .. very thorough with my coffee order and I love it .. I just want to take a thanks out to this Starbucks. -Santina & ana

Slowest Starbucks in the world. They have 5 people behind the counter and even then it takes them 20 min to give you a black americano

LOVE THIS STARBUCKS! the staff was so sweet, attentive and quick. Perfect for my morning and afternoon coffee runs when I was in town for work

Good storeNice staff

It is good.the staff is courteous.The price of Miami is a little lower than LasVegas.

Great service! Fast and Efficient! Can always count on my coffee tasting delicious.Thank you!

The cashier Marilyn was so pleasant and patient. She was extremely busy and was the epitome of grace under pressure. Thank you Marilyn!

The worst coffee experience ever! I will never go to Starbucks again! Disgusting! Order Americana and latte. Was given Americana within minute and then had to wait over 20 minutes for latte while Americana got completely cold! Lack of any common sense. Couldn’t even get my croissant order right. Absolute disgrace and rude staff with lack of any common sense.

The worst barista ever. Way to slow!!

Very busy Starbucks, most people are just walking by and grabbing their drink of choice that they pre-ordered on the App. There are about 10 tables outside that are nicely shaded.

Went last night and got a large strawberry açaí and got over charged $25.00 and I call the manager and she tells me I can’t get my money back cause she didn’t Give me a receipt so I got overcharged and your staff isn’t giving any receipts bad move Starbucks will never come back here again

I love the place. Also thank you for the Lawrence. he is perfect and helpful. 5 star for him

This is the best place..Starbucks in greatdowntown Miami.. with best view..in main road of Miami street..

Cons: Poor experience overall. Out many of the core starbucks products including drinks (cold brew) and food (refrigerator and bakery items). Robotic-feeling customer service.Pros: Store front looks beautiful from the outside and pleasant outdoor seating.

Great location and friendly staff. I’m not sure if there is not enough staff in the morning rush or what, but I have been here about a dozen times in the morning normally utilizing order ahead. It doesn’t seem to help as the order is never ready in the time window of usually 6-10 mins. I am ordering a black coffee or iced tea and it takes normally 20-35 mins for the one drink to come out.I realize things in Miami can be slow but today I waited 35 mins for an ice tea, which I think is absurdly long. Please consider adding an additional staff member in the morning to speed things up. Thanks.

LOVE IT! Very sweet and wonderful employees!!! Young lady with pink hair was very nice and wished me a Happy Hanukah, very kind especially with everyone forgetting not everyone celebrates Christmas!! I would recommend anyone to come here...

The are friendly enough. The entire layout is confusing. People who ordered via mobile order are mixed in with patrons waiting to order as well as others waiting to receive their orders. Granted the layout is open, and the doors remain open, its over crowded and looks dirty. Very difficult to practice social distancing. Also large dogs are allowed inside, and honestly the thought of the shaken fur that flies then settles (wherever that may be) are startling thoughts.All of these things may not bother most, as for me I shall not frequent again

Bad service from the male barista, I ordered an espresso frapuccino with almond milk,he gave me pure milk, cero coffee, no flavor at all, never coming back

Pretty convenient, little small for a city this big, gets crowded easy

I come to this store almost every day. I order ahead of time and my order is ready most of the time but the store seems understaffed other times, I do enjoy this store when it is not understaffed and the majority of baristas treat me well

Awesome place and great location. Thanks again Imogene for the help.

The cashier was very nice and helpful, very welcoming place and gorgeous in the inside. The staff member Imogen helped me out and was super kind and friendly. Will be coming back 5/5. Thanks!

Run by the most incompetent set of people. Orders are always wrong, they run out of items regularly even after you order and pay for them. Typically will wait 3x as long as you normally would at any other Starbucks. Not worth it.

Really good... for a Starbucks.

Inside of the coffee shop reminds me of a dungeon

Friendly staff but limited seating. Great location!

This is a smaller starbucks. My 2017 ipad pro didnt like the wifi. It wasnt google either. Aside from that, it was mostly the same as other starbucks. Public parking is next to the starbucks.

If you place an order add about 35 minutes to the estimated time pick up will be ready. Extremely slow service at this location. I’ve given it several chances and 4 times I placed an order for pick up and I always had to wait almost 35 minutes on top of the estimated time pick up should’ve been ready. (Example app says order will be ready at 10:05 am didn’t leave the store until 10:40am). Never again.

Ok. My drink was made wrong twice and the staff ignored me but the young lady in the red apron helped me after she was done taking an order. Otherwise, good.

Thanks for the customer service! Amazing.

Cappuccio and croissant are actually decent

This is a franchise so your rewards won’t be accepted here,they hired Haitian cashier who cannt understand English, speaks with an accent you cannot understand,like just came to USA yesterday,when taking order, how greedy you have to be as a owner to do that ? There is another location up the road 2 mins where u won’t have this problem,they open door wide here is u sweat real good even when placing the order. Lots of customers choose to go elsewhere...

Great coffee! Lower prices than usual. I know its only a couple of cents less but it adds up! Thank you!

Great location and friendly staff. Not set up for mobile orders.

They dont space people far enough from each other in the store. I got in argument with a guy in line because he was 3 feet too close to me. We bickered, but he made a valid point that he was standing where the marker is on the ground.Hence, they need to fix that.Additionally, I do not like the service given by the elderly woman at the cashier position. Both times I went there, I had experiences that are inadequate in service. Meaning, she gives bad service.She rushes you, make you have to repeat yourself, she is not friendly in my estimate, and there is definitely room for her to improve and grow as one who caters to the public.The only reason that this review is three stars and not two is the young ladies who make the coffee are understanding, friendly, and warm.

This is by far the worst Starbucks I have ever been to. Time after time Ive gone here, and never once have I received the correct order. Today I received an order that was supposed to be a white chocolate mocha, with Almond milk. I received hot almond milk in a cup. They didnt even complete the drink. Not sure who is managing this place if anyone at all. Additionally, its more expensive than any other Starbucks. There is a Starbucks one block away and its worth the walk.

Order the passion fruit ice tea, The best !

Starbucks as usual but they do not redeem rewards from app. I am not sure if this is a bs corporate move or a store choice. Either way a lot better coffee options a block away

Great stuff and location... or coffee as well :)

Cashier was incredibly rude. I walked a mile to get there after taking my dog to the vet, and realized I forgot my mask. I was standing maybe 20 feet from her, a good 5 feet outside of the store, and she refused to let me order from outside. She even refused me if I covered my face with my shirt, which is probably equivalent to the bandanas that are allowed.I’m in healthcare and understand the need to comply with public health policy, but not letting me order while standing 20 feet away, outside of the store, is a little excessive. There are Starbucks drive-throughs you can order at/pick your order up with much smaller interpersonal distance.In the few times I’ve been to this Starbucks this cashier has always been rude. Will not be coming back.

I used to like working here. Thats it until the new manager and supervisor came and changed everything. They steal hours from the employees. Like another review mentioned the tip is only for them and not the employees actually earning it. Always short staffed and overworked. The new manager does not know what she is doing at all and loses her temper quite quickly. Quitting was the best decision I made.

I just drove over here through 35 minutes of traffic trying to get through there is absolutely no parking, I couldn’t even order through the app because they do not show up at all I asked through the phone why they don’t show up they said because they’re not part of the Starbucks corporation?? But that’s like the whole point of going to corporation hissing can get the same service-_- ... anyway I asked if I can order with her through the phone she said no only if you’re ordering bulk I honestly think that’s completely ridiculous now I have to go find a different Starbucks because I guess this one is special?? Do better corps!

The staff and location are really nice, but the store could use a redesign despite being brand-new. There isnt much seating and what they do have feels cluttered. If youre lucky enough to get one of the sidewalk tables, youll have a nice visit but the indoor seating will give you claustrophobia.Also this is a franchise store, not a corporate store so you cannot use rewards and I dont think you gain them either from purchases here.I still prefer the main Starbucks in Mary Brickell Village 2 blocks away, but this one is a good option if you want to grab & go or if you get a table on the sidewalk.

Standard Starbucks. Only issue was we ordered a salad and then when we requested utensils they only had spoons. The salad was great but how do you have a Starbucks that sells salads without forks?

Starbucks on sunday afternoon 😊The pretty girl with round glasses was very polite,( didnt get her name). She got my order perfect 👌

NICE

Staff looks like chickens without head. The manager shouts commands like she is running a prison. Place has changed so much maybe new owners? doubt old owners would steal the employees tip like this new manager is doing. Not returning, think its best to go to the Starbucks right across the street. Honestly I miss Keith, Peyton, even Ginger. Old crew at least knew a thing or two about customer service (well they were getting to keep the tips?). Would like to see this place go back in time to were it was a more respectful establishment.

My office staff and I were so elated when we heard that this Starbucks was opening just feet away from our office. However, every time any of us buys from them, it is always an unsatisfactory experience. I hear my coworkers constantly saying how bad the experience is, how the staff is constantly changing, and how unsatisfactory the food is prepared. Today, I stopped by after nearly 9 months of boycotting them and I had to repeat my order 4 times before paying. The gentleman behind the counter kept nodding his head as though he understood and my order was complete. Still, my coffee was not even close to what I ordered. I noticed I was being served regular black coffee when I ordered a caramel macchiato. I do not know how regular black coffee and caramel macchiato sound alike to be confused. And let’s not talk about the fact that I spelled out my name to him and he still wrote it wrong. At this point we all know the whole wrong name or spelling of your name wrong is a Starbucks gimmick.

I cannot believe they legit gave me cold coffee... only after putting sugar and cream and trying it did I realize it. Thankfully I was still in the store so I got another cup. When I asked the barista if the batch of coffee was fresh she didn’t hesitate. “No,” she said, without even thinking twice. Excuse me?

I used to love coming to this location. As a matter of fact, I would study and everything. Great place. This is until one morning. Let me explain. I was a customer there for over 1 year. I would come before and after school. Great vibe. Great conversations. Then the store hired a junior assistant clerk named MIGUEL HORRIBLE, HORRIBLE, HORRIBLE experience should be fired. One morning after doing my normal and daily routine of studying for exams, he had approached me and threatened me and police came. I was in complete shock. So much so that I left. Well, I was forced out. Is this the type of treatment that a loyal starbucks customer should receive? I decided to take my story public. I contacted corporate who decided they were not going to do anything. No big deal. I contact all government agencies including law enforcement. Im sure there will be some sort of justice. I genuinely hope that the staff go through direct changes. Buyer beware! I have reported them to every government agency!

Great place for coffee. Sometimes it gets a little busy but they do there best to get your order quickly.

Anywhere i go so far i order always same drink its (cold brew hazelnut grande). I always order first one and get refills, never had problems. In Chicago, indiana, Wisconsin, Michigan, Georgia, Florida and other Starbucks in miami. At this location they told me they can’t do refill. That’s disappointing!

This Starbucks is painfully slow. I know the morning rush can be tough but other shops staff up this time in advance and can then deal with the crush just fine. But at any time of the day this place seems to take 15min+ to make anything more than just a black coffee. Skip unless you have plenty of time to wait.

No system in this place. Love Starbucks but in this one they seem to not be able to get orders right. I ordered a coffee plus panini. They forgot the panini twice and when I finally got it after 35min, it was the wrong one. 2 other customers during that time had their orders mixed up or forgotten as well. Prepare to wait - even if the joint is not full... Disappointed

It sadness me to write a negative review about this place, but the experience I recently had is just horrible. I have been going to this same Starbucks for almost a year, always leaving tip for the wonderful staff. Recently a staff member asked me not to tip and when I asked why he mentioned that Xinia (the new manager) keeps all the tip to pay a debt the old manager left. I had trouble believing this so I did ask another staff member and he confirmed that they get no tips that the costumers leave. The next day I did return and another employee did acknowledge the tipping issue but said that they are planning to take legal action. I spoke to Xinia in person that same day, she didnt even try to deny that she has been stealing 100% of the employee tips. Her excuse was that she was asked by her boss to take all the tips of her employees until the $500 debt the old manager left is gone. I find this wrong and highly illegal. I cannot return to this Starbucks or Dolores knowing in my heart the illegal ways they treat their employees and instead of supporting honest workers they support thieves. I will be Filing a Complaint With the U.S. Equal Employment Opportunity Commission.

Very cozy

Worst baristas in the history of mankind

Nice looking place, its kept clean and the staff are friendly. My main issue is, I ordered two drinks and I had to tell the two Batistas at the reg and the drink maker how and what I wanted even though I explained what it was and it was right behind them. The baristas was worse because, the drink was inputted correctly .and he still asked me what I wanted. Im from NYC and this is something Ive ever experienced there. Not a snob, just making a observation.

This is one of the worst Starbucks I have been to! The people were nice but the service is horrible! Even when you explain your drink was made wrong the do not make it right! They just keep moving along and do not pay attention.

Very good Starbucks, even though it is not a big store.Staff is very good and polite.Hard to park.

Typical Starbucks... good location and friendly staff! This one is much less crowded than the one in Mary brickell village a few blocks away. I stopped going to the other one because the line was always way too long.

Worst Starbucks in the area. Unfriendly employee asked me to repeat myself 6 time, and I still got the wrong sized tea: payed for venti but received grande. Will not get back again.

Super nice team, extra care and attention start to finish, checked on us outside.

The starbucks here is one of the fastest one I have ever been to. They attend quickly and dont let a long line faze them.

The service was terrible they couldn’t get my order right because they was talking to much to each other after trying to make my Frappuccino twice I had to get my money back I was so disappointed

I enjoyed Miami and the items there suited the client tell of that area. It was Starbucks in a upscale twist.

The first time and the last time I come here. Worst Starbucks I’ve ever been to. I payed. Then waited for my order for about 6 mins to then tell me they don’t have what I ordered and didn’t get my order Aside from that. This place sucks

BEST COFFEE! FINALLY A PLACE THAT MAKES MY COFFEE PERFECT!

Has to be one of the worst Starbucks I have ever been too. The employees are rude and the time from order to getting your drink is too long. I ordered an egg sandwich and watched the barista text on her phone while cooking multiple sandwiches at once. All while she was hiding behind the oven, thinking that nobody could see her. Well when I got my sandwich it was still frozen, wonder why?!!? Please save yourself the trip, this Starbucks is awful.

Absolutely the worst Starbucks I have ever been to. The employees move at snail pace and if there is something wrong with your order (they forgot my bagel) they stare at you and question you. Then they told me it was coming out and they forgot again. A woman asked for napkins because they were all out and another employee just stared at her and asked “are ... there... none... over... there.......” if you have somewhere to be go else where, it took me 30 minutes to get a bagel and coffee.

Fast and follows instruction. Not busy most times and still has plastic straws.

The new manager is horrible i was actually a supervisor there and i had to quit due to the disrespect i was getting from her. She has no idea what she is doing.

Miguel was extremely rude. After ordering a coffee, I paid with my debit card but then I asked him to break a $20 bill I had. Ive previously done this in the past with other managers on duty but with Miguel it was an issue. It was very upsetting, to the point where Miguels attitude made me loose interest in buying anything from there. I canceled my order politely and walked out. I dont even want to go back anymore. They just lost a regular customer. Thanks Miguel, you prick.

What can we say, good management. They pick real good personnel.

One of the few starbucks that get your order correctly and quickly. I literally rush here during lunch time to get some tea and a sandwhich.

Really fast service as compared to other starbucks. The drinks were made perfectly as well.

The best!!! Thank you so much!!!

I like this Starbucks but the machines seem to be down alot. Everyone is really attentive and this location seems to always have a crowd.

There are a few employees here who are sincerely nice, but unfortunately that is overshadowed by the norm of terrible service. I always come to this location instead of the next closest one, because the coffee is consistently better. The struggle I usually have to go through to get my daily coffee though is absurd. Most of the staff have no sense of urgency and can’t figure out how to get things done in a reasonable time, they never make customers a priority (standing there forever trying to order while they refill supplies and whatnot), half of them overcharge you for syrups and other stuff that’s supposed to be included, then they try to get stingy with the rewards program (this location uses a punchcard for rewards rather than the rewards earned on the app). I really wish they would get it together so that my daily coffee run doesn’t take a whole 20 minutes (I only order iced coffee, so it’s just a matter of pouring. So frustrating when I have to wait for the barista to make 27484 lattes and 37383959 frappuccinos before they even acknowledge my cup). I literally am tempted to jump behind the counter and train them on customer service, because I could never get away with this nonsense with my clients. Someone please build another starbucks in Brickell.

Best place to start my business days!

The manager didn’t seem to know what she was doing messed up my 3 orders and gave attitude when I told her then went ahead and treated the employees with attitude her work ethic is poorly and seems to bring the employees down

Doesnt honor starbucks reward even though it is street level and not inside the Bond Building.

I have been frequenting this Starbucks location for the last several weeks, and I appreciate the Starbucks service that used to be common in many locations but is now hard to find. Its nice that the baristas try to learn your name, etc.They move pretty quickly during busy times, and they keep things in stock pretty well for a smaller Starbucks, including food/bakery items, as well as the many Starbucks tumblers, coffee, etc that youd find in a Sbux store.My drinks have been consistently delish, and theres not much more that I can ask for on my way into work!**its good to know before visiting here that the rewards program works a little differently at this location. You can use the app to pay and earn stars, but you cannot redeem your free reward drinks earned through the app. Ask for a punch card instead, and you earn a free drink after 12 visits. Just a couple blocks away is the Mary Brickell Village location, so I recommend going there when youve earned a reward on the app that you want to use.

They are not yet connected to the Starbucks network so you cant use your rewards there. Otherwise the place is great.

Good store - but parking is not usually available

From all the Starbucks I have visit in Miami... this one is the only one where I can get the Espresso Macchiato how I want it.. you guys rock

Great Starbucks Location, friendly service.

Loved it

Full size location with food etc.

Good location and atmosphere.

Very rude and first thing in the morning. not good at all

Good quality as always and kind service

As good as any Starbucks at 5:30 am!

Waited 12 minutes for a cup of cold old stale coffee...if you buy coffee SPECIFICALLY at a coffee house it should be hot and fresh

Cant live witjout starbucks

Awesome and friendly customer service.