I cant say enough great things about this business, its people and professionalism. They took my car in immediately after someone hit my car in a parking lot and left. They repaired it perfectly and kept me informed every step of the way. From Britney (hope I spelled it correctly) to Terry, and the entire staff, Thank you for your great customer service and expertise workmanship!

I operate and part owner of an auto repair and maintenance shop communication is key when you have a truck been sitting for several weeks no phone call until you call to check on your truck and they say it is complete ready for pickup yet no phone was ever received on my end for approval instead they completed the job without approval stating I had signed a document to repair it bottom line is this place is your generic run off the mill body shop with a pump and dump bait and switch attitude will never be going back here and the customers I serve have also had similar experiences. Avoid this place at all cost Rick is unprofessional and there are many better body shops on the island and brevard to name a few Buddy boys and Mitchco

They are very professional and did a great job repairing my van u cant tell it was ever in a accident

Update on my earlier review of gerber collision in Merritt Island, the general manager Richie reached out to me in response to my review on the genesis g70 work that was done, I spoke with him and he had me bring my car into his shop in cocoa and set me up with a rental car so I could still get to work, only took him one day and the car looks like new, the mark on the bumper lip is gone and the weird scuffing in the paint as well, no more gap by the taillights either, car was even cleaned and looking great when i got there, special thanks to Richie and his team for reaching out to me! I recommend this business and would take my car back for future work

What a great company they were very professional they exceeded my expectations on the bodywork done to my truck and everything was handled appropriately plus the fact that they have a great partnership with enterprise rental car which made the experience even much easier and convenient. Michael B was the main guy on my truck definitely request him he knows his stuff

Very courteous..kept me up to date with the status of my repair. Very friendly atmosphere.

They take customer service serious and went above and beyond which is a saying I never use. Highly recommend this place.

Friendly service. Very knowledgeable always answered any questions or worked hard to get them!

Great service and a great job matching the paint on my F150 when my bumper had to be replaced.

Very professional, and efficient. They work with the insurance companies. I was really happy with the work done to repair my car

They greeted me as soon as I walked in the door. My insurance company had already been in contact with them so they went over the repairs and had me sign over the keys to them.Seems to be a very professional group of technicians. I looked at the cars that were done and awaiting pick up. Showroom quality. Cant wait to get mine back!UPDATE 8-17-20. I got my car back! These guys did a great job. Cant tell that my ladys Focus was ever banged up.Highly recommend Gerber Collision and Glass for car and truck body restoration.

Great service, friendly employees, went above and beyond to get me my car back!!!

I totalled my car a couple of years ago and it was towed to Gerber Collision. When I walked in the door, the receptionist called over an intercom to say I was there and I heard someone immediately reply, Is she ok? What a caring way to start a business relationship. Needless to say, I went straight back when I recently needed minor body work. Everything was handled quickly, conveniently and professionally. Most of all I felt treated warmly. Gerber is great. Highly recommended.

Total waste of time, take your vehicle elsewhere for somewhere that appreciates the customer !!! Bad bad bad dont use these guys

Horrible. My daughter in law had her car towed there for estimate only. They started work without her saying ok. Promised her car would be safe “I won’t give you a car I wouldn’t put my own kids in”. Ordered the wrong parts. Couldn’t complete work when promised. Car had horrible vibration and shake when finally was finished. Have to take it back. Don’t even want to take it back there. Just horrible

I took my car in for an estimate today they were extremely knowledgeable fast and friendly. Rick even skipped his own lunch to help me. If you need your car fixed or just needed an estimate definitely go to Gerber in Merritt Island

I would use them over and over again. They are so professional and kind, so much better than experiences I have had at other repair shops. I was SO HAPPY with them in all aspects! Thanks Gerber, if need be I will definitely use your services again.

They are very nice and reassuring that your car will be taken care of. I had a small fender bender and after three visits to Gerber and over two months later..... I need to take my car somewhere else as they actually put a used hubcap from the junk yard on my new tire. Then they never replaced the rim which is causing damages. The car is still not driving right. They assured us it would be taken care of. It just sat there all day for the third time only to not be fixed as they claimed it already was?????Then lady said Gerard was supposed to call us and inform of this. He never did..... so another wasted day with no car. Made complaint with insurance and they are sending us elsewhere. Please beware of this particular branch as they do not follow through at all. Much more happened to lead me to this complaint but too much to put in writing. If you want speedy service with accuracy- find another shop through your insurance.

Great place. Great service. I recommend it.

Gerber Collision does excellent work and I would highly recommend them to anyone. They repaired my Lincoln and it looked wonderful job. Kept me informed of the process all along and were very friendly and personable and professional.

The people were very friendly and professional.

I showed up to pickup my truck the day after it was supposed to be ready. I arrived shortly after opening. The truck had really bad fish eye, dirt in the paint and blemishes throughout the bumper. I refused to take the truck and drove 25 mins back home. Later in the day I am called again saying the truck is ready. I drive the 25 mins to the shop and the truck looks good now. I get home and find out my backup camera isn’t working. Come on guys did you rush this job? Luckily the Titusville shop (where i wanted to get the repairs done initially) fixed the backup camera. I should have waited until the Titusville shop had an opening. I won’t be using this shop again.

Had an accident to where my door was pinched closed. They were able to get my door opened and functioning properly within a day. Although they did not fix the damage surrounding the door because my insurance would not cover that much, Im sure they would have done just as good of a job

My car looks new again. People here are very nice & polite. Finished work on time. Would highly recommend.😀

Sybil Roberts and Terry Hill are the the best at customer service!! I hope Gerber Collision realizes what fabulous employees they have.

Great people an great place.

Great job on my car repair; staff is great, especially Dave, the estimator. Kept me informed of every step of progress. Car returned to me in perfect condition, better than when it was new.

I had a windshield replaced by Mike. He went the extra mile to make sure that the job was done to perfection.

Carl Cataldo from the Melbourne location told me to come in right away after I was bombarded by a can of blue spray paint that flew out of a truck and under my car. They were able to get me right away and do their magic. I was treated like a vip!! Fran at the front is AMAZING!! And Steve and all his staff are so professional. I’m so grateful!!! I highly recommend them.

Whats the point of leaving a review if you get harassed from the company. My rating wont change over several phone calls. Very dissapointed. I was called several times to change my review to better thier rating. They deserve the rating I gave dont call me again. Horrible service horrible results. They blame the insurance company the people paying thier bills

Great job and details, finished ahead of the scheduled timeline.

They do a great job and are very friendly!

The staff was pleasant. The environment clean and comfortable. The job done quickly proficiently.Great location on Merritt Island.

In my 26 yrs of driving, this was my first accident, I was hit by a turning car.Customer services goes the extra mile. Michele Always comunicate with me and took the time to explain details I did not understand. My car looks wow like it never happened but sadly I cannot give all 5 start due to the mechanic guy. He fail to put everything he removed back. Gerber purchased and replacethe what was missing. Also he fail to properly attach covers underneath my car and on the wheels, this I cannot understand, I was hit on the passenger side but they were parts loose all over. I asked to speak with him. as I wanted answers but my car was his last job and he was unreachable I was told.I have taken my car back 3 times and they have being very professional and patience with me. I just wish that mechanics would have being also professional and taken the time to finish properly and put everything back, this would have definitely given me peace of mind.

Excellent quality!I reccomemeded this place to my girlfriend after her car was in an accident now that weve had first hand experience I will definitely tell everyone I know!

A few years back I brought my truck to their cocoa location after a minor fender bender. It took them three weeks to get it fixed and the reason for this is because they backed my truck into another vehicle. They DID pay for a rental in the meantime, but overall I was unimpressed.Fast forward to now, this time at their Merritt Island location. I purchased a part from them, an instrument cluster. This was supposed to be programmed to my vehicle and keys. It was programmed to my vehicle, but not my keys so the vehicle would not start. I went to return it because the 450$ for the cluster+$350 for ford to program it was simply not worth it to me. They refused to refund me and said they never said the vehicle would start with the part even though I asked first before ordering and then before paying for if it would. They then clamed I should have researched it more even though I asked several times if my key would work in it. The best they said they could have done would be to get me a discount to have Ford program it.Be very wary because this company has failed me two out of two times at two separate locations. I would NOT recommend this company to anyone in fear them failing you as well. Your money is better spent elsewhere.****Update****Had their general manager, Mona, call me in an attempt to resolve the issue. This turned into the most pointless conversation of pushing the blame around that I have ever experienced. There was absolutely no attempt to resolve the situation. She in fact seemed confused by the fact that I have an issue with the “favor” and “great deal” they did me despite me not getting what was described.I have however since had the part programmed for a fair price at Island Lincoln without issue. These guys completely exceeded my expectations in both speed and cost efficiency, very professional people.Back to Gerber, again I absolutely WOULD NOT recommend them because if my past experiences tell me anything it is this, they will fail you.

Great work on my Subaru after an accident. Busy place but worth the wait for good service and body work and painting.

Took them 2 trys to get my truck done. Overspray the 1st time and a misinstalled wire harness the 2nd time.

Worst place I’ve been too do not bring your car here for any type of repair brought my brand new car here after a minor accident expecting a decent repair said I had to take it back to the dealership because they didn’t know if the accident cause the damage, put back together incorrectly and kick me out when I went there to ask them to fix it properly with paperwork from the dealership hoping the reimburse me this place is trash take your car and money elsewhere

Lots of delays, way over priced and the paint still does NOT match after two attempts. The painter also stuck a razor blade in my rear tire so I ended up having to buy new tires too, worst experience ever.

Fantastic service and job well done. Thanks in particular to Fran, Misty, Kevin, Sybil an Dave.

I am a returning customer and will tell all my friends to use Gerber in Merritt Island, not only they are very helpful they are also honest and professional. Thank you Benji for taking care of my car.

Never returned my calls

1st rate results.1st rate customer service.

Friendly helpful very professional shop.

4th time my car has been hit and these guys fix it like it never happened 😂

Good job