I went to Mitchco to see if this was where I would like to have insurance pay to have my service done. Usually insurance just sends you somewhere, but I asked to be able to check the locations before I have them service my vehicle.Boy was I glad I did. Upon arrival I explained that I was looking to drop off for a collision repair, who the insurance carrier was, and that I would contact insurance on-site to have the appropriate paperwork sent to them.I was met with negativity and excuses. I was asked for paperwork I didn’t have 4 times even after politely explaining that I was calling insurance to have it all sent to them, then I was told they had a wait for repairs. I said that was fine I’m going out of town for a few weeks. Then she said they don’t have any room.At this point I was very glad I didn’t just have insurance schedule an appointment and I did my due diligence of seeing what their customer service was like.It was appalling. If I was the owner of Mitchco I would be embarrassed. There needs to be some serious attention put towards your folks at the front desk to make sure they are representing yourBusiness well.

Great communication throughout the process. Amazing looking outcome. Came in under estimate, how often does that happen anywhere! Not that i want to have to get body work done again, but if i ever do, i would definitely go back and would recommend to anyone.

The car came out spectacular, thankyou for your quality craftmanship and professionalism, Great Experience Good People.

Have not been there, but when I was looking for a repair estimate on a vehicle I was interested buying. Kevin was quick to respond, friendly, and professionally to the point. He offered very helpful advice even though it turns out that the repairs I am considering are more of a rebuild, rather than the repairs his business offers.

Debbie and Jared at Mitchco were so awesome and helpful. The text updates were great, and my car was ready in just two weeks. Having the rental there and ready to go for pick up, and leaving it for return was very convenient. I would definitely recommend Mitchco to anyone!

This company did the best in customer service, attention to detail, and overall professionalism than any Body Shop we’ve experienced in almost 12 years. You must check them out, TODAY!!! 😇👍🏾❤️

Wonderful service and very professional ! Kept us updated on work and would highly recommend them!All employees were great! Debbie was easy to talk with and so were all service employees.

Lying, scamming, and poor work. If the insurance suggests them, go elsewhere. Tried to over run the insurance company, dishonest about conversations had, did not provide a written estimate before work was started on the car. Wanted to tell me over the phone I was given an estimate(when he didn’t give me one) when I signed for a written one. Was told the car was going to be ready 4 days early then was told I had to return the rental the insurance was covering (by Mitchco) then all of a sudden it was ready on the day it was supposed to be. They spent over 80% of my cars value to repair it and worked with progressive to make their money rather than lose it. My car would have been better off totaled and I’ll be back with another review once I have it certified and reviewed part by part by a Kia dealership. I honestly can’t say how angry this body shop makes me. Do not use. Do NOT use. Talked poorly on behalf of progressive, just not how you run a business. Poor customer service.

Everyone was so amazing! I was greeted by DJ, who was beyond helpful, Debbie was so kind and took care of my rental and Greg was a magician who made my car look like nothing ever happened to it. I totally recommend this shop over anywhere else you are considering!

The process of getting the vehicle was exactly as described. The car was done on time and the results were excellent. Glad to have a Mitchco in the community.

Matt, Debbie and the rest of the staff were very informative and pleasant during the entire repair process. Despite a negative situation bringing me into the shop I am glad this is the team I worked with throughout the process.

Great work. They matched the paint exactly even though my truck is 15 years old.

Dropped it off today for repairs. The staff was very nice.I received it back 1 day early. They went beyond my expectations.

I am reviewing the Merritt island branch specifically. I walked in without an appointment to get two dents pulled out of the car. Everyone was very kind and pleasant to talk to. I was greeted my Matt, assured me my 3rd party would be taken no problem. 4 days later I was handed the keys. The work done was stellar. I told John-Michael the employee which checked me out, I noticed there was a water stain on the seat. They immediately not only cleaned the drivers seet but the passenger seat as well. I would give them 6 stars if possible and will be back when I need anything auto related fixed.

I am really happy I found this place. DJ is a great guy. I had just a small job where I scratched my bumper due to me jackknifing my trailer. They fixed it in a day and it came out perfect. Then, DJ offered to install a step to get into the bed of my truck. Today, Ken did the work perfectly while I waited. I would not hesitate to recommend them to anyone who need collision repair service. The place is clean, the work excellent, and the people could not be nicer. I wish them continued success.

Very good service and have you on your way in no time. Staff very personal and experienced

Mitchco replaced my hood after an unfortunate accident. They handled it quickly and it is as good as new.

Last year Mitchco did an excellent job of respraying and replacing the front bumper on our car. Yesterday I scraped the car on the garage door which left horrible white marks along the side of the car. We took the car to Mitchco to ask for their advice. The manager took one look at the car and asked our permission to take it to their work shop. When he appeared five minutes later the horrible marks had completely disappeared. We asked how much we owed and he said there was no charge. Hopefully we will not have any more dings but if we do Mitchco will definitely get our business.

I was forced to sign a work contract that was never explained to me. I expected to be given an estimate for the work but they took my car apart and then called me about the cost. The cost was not expectable and I wanted to take my car to a different place. They demanded $750.00 for putting my car back together and held the vehicle hostage until ransom was paid! It was intentional entrapment! This was the worst experience I ever had, worse that the accident itself and that was horrible experience.

I walked in around 11:30am on a Thursday and asked for an estimate from the receptionist. She was quite unprofessional as she said I could not receive an estimate at the time because all the estimators were busy. I asked for another time/date to come in for an estimate and she would not give me it. She continued saying all of her estimators were busy. I needed my inner fender lining installed, which requires no hard physical labor, body work, or much time.

I was extremely satisfied with the quality of the repairs and the service was outstanding and also Id like to say the facilities were clean including the restrooms. Id definitely recommend mitchco for everyone.

Fast, friendly, and professional...Good work & Reasonable rates

Very friendly and acceptabily clean. Great atmosphere.

I just dropped off my car for repairs after an assessment of the damage. I found the reps to be professional and explained the process of my intake and updates ( by text). I found the process reassuring. I will update once I get my car back. (Estimate for repairs was more then half other estimates received)Follow up car done early and its beautiful!This was how they communicated through the entire process!! Professional and Craftsman!Gmorning, your vehicle has been painted and is in reassembly. We are ahead of schedule & are expecting to have your vehicle completed prior to the end of today. We will give you a call when it is cleaned and inspected. Please advise if you will be able to pick up today. Thank you, have a good day. Debbie

What a great experience I had every day at mitchco collision

Professional very nice work completed in a timely manner very satisfied would highly recommend

John Michael and Carl took great care of me and my vehicle

Great customer service 👍 and great work done on my van.DJ went above and beyond in customer service care!Thanks Debbie and DJ for such great service .They also text you with updates on the progress of work being done. Then there is no guessing about what is going on and when your vehicle will be done.Thanks and great job!

Id never heard of this place before, but when my car was towed here after going on a date with the concrete barrier on I-95, this is where Geico said theyd be towing my car for an estimate and repairs. Im so glad they did, though. Debbie, the woman at the front desk, made sure to give me constant updates, so I was never left wondering what was going on. After the repairs were complete, she even went over the warranty on the work that was performed in detail, reassuring me that if I found anything still wrong or dissatisfactory, that they would make sure to take care of it for me at no cost under their warranty. My Advisor, Matt Fazio, and John Michael Stone, who would assist me when Matt was unavailable, were incredible as well. The very definition of professional and welcoming. They remembered my name and would address me by name when I came back a couple of times afterwards. Im so glad my car was brought here, and if I talk to anyone that needs body work done, Im absolutely recommending they come here before anywhere else!

I rarely write reviews, but one was necessary for this place! Absolutely outstanding customer service and lightning fast repairs. Debbie at the front was very friendly and provided updates throughout the entire repair process. They finished the repairs earlier than expected and even cleaned my car. Would absolutely recommend

They are very Fast and good with their work very good customer service and will try to meet your needs I give them a plus

Good experience.

Everything about Mitchco is top shelf, from the estimator Gregg to Debbie at the front desk and the obviously talented technicians. My car was repaired on time and beautifully done. Could not have asked for a better experience. Highly recommend Mitchco if you need collision repairs.

I dinged my front panel on a small tree in my own driveway, how embarassing. I stopped in for an estimate at Mitchco. Only took a few minutes, Debbie and Jared were so nice and helpful. I made an appointment and they fixed it promptly. It only took one day, but because the paint needed to dry, I picked it up the next day. It looked as good as new! They even washed it! The building has been remodeled and is so professional looking both inside and out. The service couldnt have been better and I recommend them for any body work you need. Ask for Debbie or Jared.

Will recommended 100%. Great service, affordable and very professional!! Love how fast they did the job and how they went the extra mile washing the car and taking off all those nasty love bugs!!

Excellent body repair work and customer service along with a cleaned car upon return.

Stopped by for an estimate - professional staff and clean well organized shop.

Excellent, professional and quality service

Ive been in the Automotive Collision Industry for 30+ years as a collision repair specialist. I was referred by a few church members to go check them out as they are aware that I am in search of employment for my trade. I was very impressed by how the facility is being set up and equally impressed with the co-owner DJ Mitchell. Also after doing my homework on the internet I am happy to say that I look forward to possibly working here and think that it will be a great asset in Merritt Island. Nothing but great reviews across the board so inturn I give 5.0 stars.

Best on the block. Legit 5 star company.

Cleanest Shop and nicest staff

From start to finish, this place is AAA+Top notch facility.

Did an amazing job on my car

Great people to have repair your car. They want to make sure its done right!

Brand new in Merritt island, love them.

Beautiful shop company is all about customer service and satisfaction

DJ is the GOAT