Best Service in the Business!The picture of the rainbow shows someone upstairs agrees.

Nice no pressure car buying experience. Salesperson, Paul, was pleasant and professional.

Unfortunately my XT5 was totaled and required towing. Ryan helped me connect with a local towing service covered by my Cadillac warranty. Schepel allowed the car to sit in their lot until I was able to get my belongings out and decide on a new vehicle. I purchased a new XT4. Love it!!! Ryan went out of his way to go over all the options and get me just the car I wanted. He made sure all the new options were explained and demonstrated to me. Schepel is truly a first class operation. I would highly recommend it!

My salesman, Mike, was very knowledgeable and kind! It was raining and he made every effort to make the experience enjoyable! He and Steve in finance worked very quickly and secured my financing at a lower interest than I had already secured at my bank, very nice people and a joy to work with!

Service department is great especially Mr. Lagastee!

OUTSTANDING CUSTOMER SERVICE! From beginning to end !

Quality service! Im happy with my purchase thus far.

If you are in the market for A Cadillac, new or used, I highly recommend Schepel Cadillac . My salesman Mike Dalton sets the bar to what every salesman should strive to give each and every customer. And that is an exceptionally professional no pressure experience. He made me feel at home right away, always making sure all my questions were answered and kept in touch after the sale. Peace of mind comes with the experience. And it isnt just Mike at Schepel that goes above and beyond. Everyone I had contact with from Ryan the sales manager on down made me feel like part of the family. I could not be happier with my purchase.

Schepel puts their customers first. They keep meticulous records of your vehicle and do not try and upsell, but rather recommend proper maintenance to ensure your vehicles longevity and reliability.

I was totally satisfied with the service I received. I have a trusting relationship with my service adviser Jay Ervin. He has always accommodated me whenever there was an emergency. Schepel Cadillac represent the class of the Cadillac

Very nice and comfortable atmosphere.

The last 6 years I have great experience with there service

I have always received exceptionally professional service at Schepel Cadillac and plan to continue to have my car serviced in Merrillville, Indiana. Service is timely, offer car service, wait area and informed Advisors.

Excellent service department. Courteous, thorough and timely.

This is my second cadillac that I purchased from Schepel. I purchased the first cadillac in 2004, which I still have. I just purchase a cadillac xt5 and I am very pleased with it. Schepel has always been a good reputable dealership to purchase a vehicle. We had a very pleasant, stress free experience with our salesman Gab. I would truly recommend Schepel to family and friends.

I was on a trip out east when I was side swiped by a semi which took off my driver mirror. Guy Hamilton got me in,installed a new mirror on my SUV and got me back on the road in a short amount of time. Thank you

Great service department. They were able to find a tricky problem I had by simply taking their time to properly diagnose it. Many other shops would have given me the run around but not here. They have earned my business from now on.

Outstanding salesmanship! I just purchased my 5th vehicle from these guys and each time they treated me like Im part of the family! You cant find good service anywhere else! This dealership is awesome!

Great place to go when you are having trouble

I can say this is one of the best dealers I have been too. We ended here because the dealer down the street sold the vehicle we went to go buy. However I am so glad they did because Mr. Young did an awesome job. We found the jeep we wanted and for the price we were looking for, he did everything he could so we could be satisfied with our purchase. A few weeks later I had a few issues with the vehicle, and is understandable its a car things can happen however the dealer took care of all repairs that needed to be done. During the time the car was getting fix they gave us another vehicle. They are so professional and friendly, in the future if I need another vehicle I will be going back to them.

This place is THE BEST. Shopped online with five different dealers. Paul S from Schepel call me back right away, and spent over an hour just on the phone to make certain I knew exactly what the vehicle had and how it matched my needs. When I came in Paul and Ryan (the sales manager) could not have been more attentive, or informative. They were patient, never pushy, and when I was there and done, I bought a vehicle fire under market value and yet they still manage to give me over market for my trade. If you want to buy a Cadillac, GMC, or a Buick, don’t waste your time anywhere else this is the place.

Had service done on a truck....showroom comfortable, employees really nice to work with....not crowded in showroom...everyone in masks....comfortable to be there....

Always the best service

Absolutely great company to work with. I hope they always have the vehicles my wife and I like because I dont want to buy from anyone else.

Okay I Know Its Cadillac But Maintenance On EVERYTHING Is So $$ High. If You Have A Warranty You Should NOT Have To Pay For EVERYTHING Being Put On The MACHINE For Separate Charges Without Being Qualified Through Your Warranty Or Being Reimbursed If Your Warranty Covers That Cost. Sounds Like A Racket?? Then Your Technician Guy Charges $$ Pricey Hourly Fees To Repair (Tho Technically Qualified). Your Income Should NOT Be An Issue In The Price To Repair Things That ALL CARS Experience With Time. Its Always Clean. Staff Appears Friendly.

My husband and I went in tonight looking to lease a vehicle for the first time. Josh Lichtenfeld was absolutely the best salesman! If you are looking for a new or used vehicle we highly recommend him. Everything from start to finish was the best experience. We visited many dealerships waiting to find the right salesman and he was by far the best! Also the sales manager Ryan Van Prooyen made you feel right at home and so kind. The finance department was fast and efficient also. All around this was the best experience and we will never shop anywhere else!! Thank you for putting us in our perfect Cadillac!

Not a very good experience. First time I went by I had a salesman named Gabe. He was very polite and was a professional. The second time I went in a lady had called me to come back and check out more cars and she had told me Gabe would be there on the day we scheduled. When I got there Gabe wasnt there. The salesman that I had gotten (Im not sure his name) was an older guy. Completely treated me like a child. From warning me that the Cadillac I was looking at uses premium gas that would increase ongoing expenses and upkeep to the car to warning me that I would need to put money down on the car. I may look really young, but Im a dentist. I didnt tell him that I was already approved for a 60K loan. I wasnt happy with the service so I put in two low ball offers on the car that I liked and left. Wont be returning.

Outstanding in every way. I drive 50 miles in each direction to have my care serviced here.

Thank you Matt, Gabriel, Ryan, Andrea and John! What an awesome team! They treated my wife and I like family. Extremely kind and understanding. Very professional and family oriented. I highly recommend Schepel Cadillac and will always be a loyal customer. We love our XT4!

Couldnt be happier with our new Cadillac XT4. Schepel Cadillac is a great place to purchase or lease a vehicle. Our salesman Josh Lichtenfeld did a great job explaining everything to us and even stayed late well after closing to take care of us. This is our second Cadillac and we have always had good experiences with this dealership and their service department.

Staff is great

I walked in and test drived a Jeep Compass. I felt like they gave me a great deal on it. Mike the Salesman was great. I will differentially go back and get another car. Who knows maybe it might be a Cadillac next time. Thank you for everything. Michelle Myers

Bad experience, rude 😒

Trying to make them my regular go to for service to my whip, but I always go away feeling less than fully serviced. I was told by my service writer that they had a sale on an oil change, but it was for synthetic oil only. He then convinced me to change to synthetic oil to which I agreed with this oil change. I pickup my vehicle and review the bill only to find that synthetic oil was not used. Important to know for the next oil change, where ever it may occur. As the service writer, who goes over your service to make sure your satisfied, you would think theyd know!

Was in and out quickly, even with some recall work.! Thank you benito rosario!

We have been customers of Schepel Cadillac for years and they have never let us down.We recently brought our vehicle in to have the AC fixed- and we were expecting an expensive repair.We got an expensive repair- and entirely new AC compressor.Then we got our bill -$0.00-.Even though our vehicle is not under any type of warrantee, they did the work for free due to a factory recall (that we were totally unaware of)It is refreshing to deal with a company where we can have confidence that they will do the right thing- even when nobody is looking.Thanks again!

Ok

Great service.

I cannot say enough GREAT things about my salesman Matthew Gonzalez. This is the second car I have bought from him and even though he is a used car salesman I wanted to use him for the purchase of my new Cadillac. He was helpful and very patient with me trying to make my decision. This is a very large purchase that you must be happy with once made. All of the Schepel group I dealt with were kind and knowledgeable. I would like to give a special thanks to Paul for explaining the features on my car and how to use them. When ready for my next Cadillac I will be back to see Matthew again!

Just recently took in my 2018 XT5 to get serviced, took them an extra day to re-calibrate the shade and moonroof, then charged me $100 for dog hair left in the car. Called to speak to the Service Manager Lee Muhleman whom was completely RUDE and tried to humiliate me. Reconsidering service with this dealership!! RUDE MANAGEMENT

Very courteous and concern to meet needs of customer. Always complete and solve problems same day.

This is how car buying should be. They dont have to try very hard to sell you a car but yet theyre willing to work with you because they want to, never felt like I had to. All the salesmen were great even the ones that I wasnt working with stopped and talk to me and made sure we had what we needed show us where the waiting room was. There was beverages and things to snack on. Everything happened at a timely fashion. This is my fourth used car from them, theyve all been high quality, and theyve always taken care of me. After buying four cars I would say yes they are worth visiting for your next vehicle. I recommend to my family, friends, and anybody else.

Great place, great people and great service always!

We had a wonderful experience at Schepel Cadillac. We bought our first car there a little over a month ago and love it. Our sales person, Jonathan Chalk was very nice. He explained everything to us. The financing approval was very quick. Everything went smoothly from the moment we walked in the door.

The nicest and most considerate dealership i have ever experienced

Best Service and Great People. Will take care of your Vehicle.

Dealing with Paul Certa was the best car buying experience we have ever had. He was a true professional with exceptional ability to relate to the customers needs. I would recommend Paul and the dealership to friends and family. Thanks Paul and Schepel Cadillac. !!!!!

Schepel Cadillac has been the best dealership experience yet!

Nick and his crew in re-conditioning did an exceptional job on both our vehicles. Thanks Nick! Highly recommend.

Went in for a basic service (first time, I was recommended to go to schepel) was met by josh Chavez at the door, not only was the service performed in a timely manner, josh was extremely professional and knowledgeable, as I had recently had 9,000 in work done to my truck by another shop, he had the mechanics check it over while explaining the importance of other services my truck was coming due on. Highly would recommend to anyone to go to Schepel. Was treated extremely well. Was informed on other issues with my truck I wasn’t aware that I’ll be bringing back to have fixed at a later date, thank you again. I know where I’ll be taking both vehicles from now on.

Great Sales Team (Matt & Ryan) - We love our XT5!

This was by far the best car buying experience I have had in a long time. Our salesman Matt Gonzales immediately met us in the parking lot and we were on a test drive within a few minutes. The negotiation process was not high pressure which is what you normally encounter at dealerships. Completing the financing paperwork was a breeze, a quick and painless process. I would highly recommend this dealership and our salesman.

Excellent customer service, drove 2 hours for a car they had... best pricing within 700 miles and we looked

Fantastic !

Bill Miller, Did an outstanding job Providing professional service to our vehicle. Thank You

I absolutely love this dealership. They are always super helpful that we bought two vehicles from them. I will continue to go back.

Looking for a rear spare tire carrier for my Hummer H2, Calvin Perdue helped me to locate an find one on Ebay,always check with him since he took care of my step daughters car!! Great person to know when you need your vehicles repaired!!!!!

Excellent customer service from Mr. Lee in Parts & Service. I reported there today in regards to a call back (Pressure power steering hose)on my 2007 Cadillac DTS. He explained everything thoroughly. Even though I wasnt happy about the end results, Mr. Lee extraordinary services will return me for future services. Thank you.

I had a awakening of the other shops that were not as professional as Schepel Cadillac with the service that they provided. The technician was very observant and knowledgeable about his profession. I would recommend Schepel Cadillac to my friends and family.

My experience with Schepel was a very pleasant one. Matt Gonzales was professional, thorough, and did everything possible to make the entire process simple and enjoyable. Even after my purchase was complete, and I needed something, he handled it immediately and without question. I would very easily recommend him and Schepel to anyone I knew, and I encourage you to reach out to him if youre in the market for a vehicle.

The sales Rep listened to my concerns. He adjusted his thinking accordingly. With knowledge of options and inventory he guided me to the right car, then for the right price..Highest marks for professionalism and respect for my disabled wife and me.. Looking forward to the rep to call me when Cadillac comes out with a new coupe.

This dealership knows how to treat people. I have purchased two vehicles in the last year and a half from Schepel Cadillac and I am extremely happy with the cars and the incredible customer service I get here. I would highly recommend this dealership to anyone especially if you have had a bad experience somewhere else. Both the sales and service team have been incredible to both me and my wife.

They fix everything for me and we trying again Brian Benjamin the sales manager was nice and attentive and very helpful thanks!!!

Matt Gonzales was my sales person. He was excellent in that he answered all my questions with knowledge of the vehicle, did everything I asked him to do to prep the car, and got me what I thought was a great price. I purchased a 2013 Cadillac CTS Coupe and it looked like new when I picked it up. I live 100 miles away from the dealership but would recommend to anyone to make the trip because it will probably be worth it and make sure you ask for Matt!!

They arent exaggerating when they say you will experience the Schepel Difference. Car buying can be a real hassle, but never here.Thank you Matthew Gonzales and Ryan Van Prooyen for the amazing experience. We LOVE our new vehicle.

I brought my Cadillac in for an oil change & transmission flush and some light bulb issue and Jay Ervin took care of everything to my personal satisfaction. Car was cleaned up and delivered to me in excellent clean condition. Good job!

My service person was very informative. The finance person I spoke with in regard to my options for extending my warranty was very pleasant and answered all of my questions.

Its expensive service. But i need a car while mine is down and i get a nice new caddy loaner. The guys in the service dept. are great.

This has to be the 3rd time I have been to this dealership and I always find them to be honest and upfront. Jay is probably the best of the bunch as he listens, takes time to understand your needs and get your car done without trying to sell you services you do not need. WIll continue to come back as other dealers in the chicagoland area are less than forthcoming.

Tommy P. has been great to work with. He is knowledgeable, accessible, and works very hard to make his customers comfortable and confident with the car acquisition process.I plan to see him soon, as my existing lease is about to end.

Excellent dealership. They are always pleasant, courteous and professional. Great service department. This is how a dealership should operate. Highly recommended.

Schepel has the finest group of people working for them. From the ones who call for appointments to the people who sell the new cars. The service department is outstanding. I actually dont mind sitting in their comfortable waiting room, they always treat me as if I just bought the most expensive car in the inventory even when Im only getting an oil change.

Bill Miller is a great service representative - He was professional and personable - i cant say enough about his service professionalism

My experience at schepel was awesome

I bring my Cadillac and my Chevy here for service. The take good care of both cars, and Lee the service manager does a great job taking care of customers.

I cannot say enough good about the service I receive at this dealership. They seem to know how to make the customer happy! Keep up the good work!

This dealership provides world-class customer service! I am a repeat buyer with Schepel Cadillac and will continue to purchase and service with this top-shelf dealership. The Schepel Difference they promote truly does exist!

Courteous and professional very friendly.

I am a long time customer of Schepel Cadillac and have always been completely satisfied with the excellent service I have received from the Sales Department, Body Shop and Service Department. I have utilized the Service Department since I purchased my first Cadillac (a 1977 Coupe Deville). I fully trust the experience and professionalism of all personnel at Schepel Cadillac.

I purchased a used Cadillac from a different dealer (as is) still a great deal because I work on cars myself. The blower fan went out on the first day and I thought no big deal. After I looked at things I knew it was over my head in expertise, so I didnt touch anything. I decided to bring it to Schepel. They diagnosed that the previous mechanic put in a similar motor and wired it backwards. Schepel got the correct blower, corrected the wiring and it took them about 4 hours.The staff there were nice and spoke to me as a person not as a mark. Nobody attempted to sell me any vehicle and things were taken care of very efficiently.I would definitely go back again when there is something over my head.

Excellent, friendly, professional, and all around a wonderful experience, and I just hate dealers and buying cars from them. Shout out to Matt Gonzales who finalized my deal and to Brian Benjamin (who I did not meet unfortunately)who was the architect and worked with me thru e-mail only. After dealing with these gentlemen, now I know how bad I had it. Go see them, you wont regret it!!!

This was my second time dealing with Mike Eason in the service dept. Both times i felt i was in good hands. I will continue to bring my vehicle here for all future service. Also, They matched a competitors price for new tires. Thanks!

Service Representative Jay was spot on...Very proffesional,courteous & showed a genuine concern regarding issue I was experiencing w/my Vechicle.Was very helpful & knowledgeable. Ditto to Service Mechanic, Both kept me Informed every step of the Way.....Will definitely be having my Caddy Service here going foward..

Take a care in for services is a nerve racking event. Will it get taken advantage of? Will this cost me a small fortune? Will I be treated like I do not know anything? I one who likes to do most of his own car repairs. My CTS is the exception. It has been to the Schepel three times. Each time the services staff was friendly, engaging, and treated me like an old friend. Each repair was provided with great communication before, during, and after! They made the experience pleasant. Pleasant enough I have returned for additional services.Additionally is the waiting areas and services area. When you spend the money on a Cadillac you expect a level of service and quality of the building. Schepel meets this! The spaces are comfortable, clean, and classic. If you judge a car dealership like I would a restaurant, by how clean the restrooms and floors are, then Schepel is a winner!I hope my car never requires service again but reality says it will. When I does I would not hesitate to contact Schepel.

I have many very good experiences with the Schepel Service team. It starts with Jay the Service Writer who discusses the work to be completed on my vehicle. He immediately looks to see if the work I need performed is covered by either the GM warranty prior to 50,000 miles and now my extended warranty to minimize my out of pocket expenses.The service technicians who work on the vehicle get it right the first time. They do not give me back the car if it is not repaired properly. Another good experience is the loaner vehicle that I am allowed to use while my CTS is being serviced. I currently only own one (1) vehicle. I am not stressed by having to go find a rental car to use.They use an outside contractor to straighten my bent aluminium rims. Since December 2015, I have bent six (6) rims due to excessive potholes on I 94, I 294, as well as, the other roads in Northwest Indiana and Chicago-land. This work, as well as, tire replacement due to road hazards is covered by an additional warranty I purchased with the help of my initial salesman Mike at the time of my purchase in March of 2015. Since December of 2015, the warranty has paid for eleven (11) tires. Wow at $325 per tire, the warranty has certainly paid for itself.I give the service department at Schepel Cadillac 5 stars!! Great job!!

Top service. Answered all my questions and took great care of my car. Definitely will be back.

The waiting room is a pleasant room to wait in while your car is being worked on.

Problem:Even when I ask, like this last time, you wont return my instruments to their original settings. So.....that means I either have to wait for someone to come out and do it for me when I pick up the car, or if I dont have the time, I have to fool around with the settings at home to get it back the way I want it.

Had a great experience there with Jonathan he is the man and a pleasure to work with. Excellent customer service all around from Jonathan and Ryan the sales manager!

My experience at Schepel was great. Our salesman, Matt Gonzales, was very knowledgeable about the cars I looked at and purchased, as I had many questions. He was very patient with me. Also,the showroom was very clean.

Everyone has been great at Schepel. When we need another car, we will be sure to shop there first...Thank you for the many years of great serviceSincerelyBruce and Peggy Reynhout

Always great in the service department.

Owners, staff, & buildings are just top shelf. Inventory is always great & overall experience is simply enjoyable. Jason Boone has always gone the extra mile to help find a vehicle & Mike Eason is quite the service dept professional.

Great experience will go back to buy another car.

This is the 2nd. time we have brought in our vehicle, the problem still isnt fixed. If a customer brings back a a car for the same thing I thought someone wouldve paid closer attention to this issue.

The experience was exceptional as usual. I was there for an oil change/filter and was taken care of immediately. I mentioned a problem that I recently encountered and they also immediately took action to correct the problem. This is an excellent dealership.

Paul Certa and Ryan Van Prooyen provided exceptional service. I felt they truly cared about me as a customer. I felt very comfortable working with them. No pressure or phoniness...just genuinely down to earth and caring people. I think all of the people I met at the Schepel Cadillac dealership displayed a high degree of integrity. As I look back at all of my previous vehicle purchasing experiences, there is no doubt that this experience was the best I have ever had.Tommy Papadopoulos and John Suckow were also excellent.I would definitely highly recommend Schepel Cadillac to anyone in the market for a Cadillac.Thanks again Paul and Ryan.

Excellent service Top Notch very professional glad I purchased my vehicle from there

Nice service

Good service. I docked one star because the service agent said changing our tire would take and hour and it took closer to 2 hours.