My boyfriend and I came to this store twice! The first time was when we were browsing and comparing prices. As students, budget and price is important to us! The associate was super nice! I forgot his name but I think he was the manager there. The first time we went in, he greeted us and allowed us to browse and was not pushy! He was very informative and even try to give us the best price, like I said we were trying to compare prices, he was super nice and he told us himself that we could totally go and compare prices! He made sure he told us that we are welcome to come back and happy to help us :D which we went around couple other places to compare prices and customer services! We came back the second time to purchase it and the process was smooth and easy! We even loved the mattress!! Had it for a week and we have been having great sleep
Needed a Mattress and this was the spot. Carl the salesman was very helpful. I am thrilled that I finally have a mattress to sleep on that will allow me the comfort I deserve.
I absolutely love American Mattress!!! Mark gave excellent customer service and explained the specificatons on every mattress in the store. I was able to purchase my dream bed with confidence and Im looking forward to a restful nights sleep for years to come. My bed has a great warranty and I cant wait for it to arrive!!! The Stratus pillows are such a lovely compliment to any bed you purchase at American Mattress!!! Ive already recommended American Mattress to my friends and family and Im confident that Mark can assist you in finding your dream matresses as well!!! Thank you American Mattress youre the best!!!
First time at this store and ED took good care of us very polite and professional would most definitely recommend customers there...thank you ED for a good experience
Mark is fantastic!!! We are SO sad they are closing this business, we have bought with them multiple times throughout the years and have always had a great experience. They are helpful and you can always find a great deal.
Perfect!!! Patt the salesman was nothing short of perfect. Energy was great. I was going to go to a store with a bit of cheaper prices but for his energy while dealing with me and his knowledge on the products I was left no choice but to buy from this location. Thanks again for great service Patt.
A good place to get a mattress. The person who works there is very nice. But get there fast before all the mattress sell out.
Mark Schubert was very pleasant. Had a cheerful demeanor and was very helpful... Hes great. Deserves a promotion....
Highly recommend this place. Mark is very professional and helpful. They are currently going out of business and have really good deals going on. Best place to get a deal on a tempur pedic bed!
I stopped in American Mattress and Carl really helped me out. He wasn’t pushy and answered all my questions. I did purchase a bed.
I really enjoy myself with the salesman he was really really good I appreciate it thank you
Mark was great and really helpful!! I just got a really great deal on a mattress, I highly recommend going here!!
Mark helped me best prices in town go see him lets keep that store open.
Mark was quite personable which led to an overall enjoyable experience as a customer.
Mark S. Was amazing great salesman definitely come see him at the merrillville store
Great service from Mark. He even helped me load up my car.
Mark Schubert was an amazing representative. He spoke with my wife over the phone because she was interested in Tempur-pedic and gave her a great amount of product knowledge. While I am myself I am more a researcher, I went into his store in merrillville send asked for some product literature. Not only did he give me the literature for the product in question, but he made sure to give me the literature for both the upgrade and downgrade so that I could make a clear comparison to what I was purchasing. Upon my wife arrival at the store he made sure to find out what both of our comfort needs we’re so that he could find a gentle median. My wife is a stomach sleeper therefore she I would do best with a soft style whereas I am in a back sleeper who needs firm support. My wife immediately took a liking to the Tempur-pedic rhapsody contour and Mark made sure to let her know that it would not be comfortable and the positions that she likes to sleep in. Little did she realize she was laying on her back when she tested that specific bed which is why it felt comfortable to her. The fact that he was able to take this into consideration after her only telling him once that she sleeps on her stomach most of the time was Something that I found astounding. He then catered to me by going over all the differences in each Tempur-pedic they carry down to the last detail. Mark‘s customer service was top of the line and he Will be my go to when I replace my children’s pads. My wife insisted she wanted to take our wonderful new bed home today. Even though Mark expressed that he had A torn rotator cuff, he still agreed to help me load the merchandise into my truck. Mark went above and beyond for my family. American mattress should be honored to have such a respectable, considerate, remarkable representative as a member of their team.
Great product! Fast delivery! Very easy to do business with! Highly recommend.
Come into this store !!!! Great customer service and answered every question I had . Talk to Mark, he will help ya!!!!
Great service great prices and costumer service.
Mark is the best guy ever, super helpful and knowledgeable. Please shop here.
Mark was awesome. Great service!
Excellent experience. My wife and I arrived about 15 minutes after they opened. Sales Representative (cant remember his name, started with an S) was amazing. Told him what we wanted and he gave us options that were a wide range of prices. Didnt push for the most expensive. Delivery went off without a hitch, overall excellent service!
Great deals, salesman Mark very friendly!
I arrived at the store in Merrillville where I was happily greeted by Mr. Shaun who welcomed me into the store. It was refreshing to be welcomed to a place a business. I asked to see a hard queen side mattress and he preceded to show me various grades of hard mattresses. I could feel that he loved his job and gave a smile with his assistance. I was so impressed and it was refreshing to receive excellent courteous service. Good service is not often found these days. I decided on and purchased a mattress and noticed the store also sold futons. I mentioned to Mr. Shaun that I would return to purchase a futon at a later time. I was unable to return to the store due to a leg problem. So, I called the store and spoke to Mr. Shaun who assisted me with purchasing the futon and frame. Once again, I received excellent service. So, I purchased the futon and frame over the phone. Oftentimes, I do not feel that some stores,(not specifically American Mattress), realize the importance of good customer service will bring return visits and purchases. I can truly say and am proud to say that the customer service at American Mattress in Merrillville, IN has excellent customer service and merchandise. Thank you, Mr. Shaun for your excellent customer service. I can tell you enjoy and appreciate your job.Very satisfied customer,Shirley Hyde
Worked with Mark, he helped us out a lot. Explained a whole bunch about the products and other things for mattresses.
Great customer service. We were in and out in no time. The sales rep was wonderful and answered all of our questions. Great prices too.
There are no words that i can express how our Sales Rep David, provided service to my parents. He made the experience very stress free. He listened to the concerns that my parents had and provided the best advice and knowledge on items that he had. I will be recommending everyone I know that is looking for a mattress to go to this store.
My experience yesterday was fabulous. David made mattress shopping easy. He told me the different types of mattresses he wasn’t pushy, he gave me a chance too walk into the store and explain to him what I was looking for and my price range. I was able to save more than $600 verses other mattress stores. I will do my mattress shopping with American Mattress from now on.
David sold me a mattress from here a couple years ago. I still love my mattress!I explained to him what I wanted and needed and he directed me to the perfect one!Great customer service!
David is always very personable and really listens to my needs as a customer!!! I always feel like he provides a valuable service and that’s why I buy all of my mattresses from him!!!
Great place good mattresses 4 my son we was in and out fast the sales man was great.
Great customer service the assistant manager was awesome
David is a great person. Very personable with his customers and the integrity is great. Check out this store.
Absolutely thrilled with the quality and price of our new mattress! The manager, Pete Klassen, was knowledgeable, friendly, and very funny! Thanks for making our decision so easy and painless. Mattress arrived right on time! Semper Fi, Pete!
Good service.
Great shopping experience without being pressured and great price.
David was so helpful!