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M & M Car Care Center
3903 W 83rd Pl # F, Merrillville, IN 46410, United States
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M & M Car Care Center
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Do
Review №1

I had $8700 worth of repairs. Timing chain, water pump, entire steering and front suspension, brakes all around. 3 months later check engine light started flashing and truck was barely running. Called them and they said bring it back. I was worried and mad!! However, they fixed it within in an hour with no issues or hassle. Excellent service and they stand behind their work!!! Being a disabled Veteran On a fixed income. Its feels good not being taken advantage of. I f your reading this, take your vehicle here and set your worries aside!!

Ja
Review №2

Great business!!! Took my car in at the end of the work day, they had it finished by the end of the next day. Car runs amazing brakes work great. Very nice people to deal with, they literally brought the mechanic out of the garage to confirm he could have it done by end of next day. Very reasonable prices as well. Overall great experience here, will be returning with all my mechanical needs.

Ni
Review №3

These guys were beyond amazing; I mean I am true life savers. I am truly grateful for their service and honesty. If I could give Gary ten stars I would; he took initiatives and went out his way to ensure that I receive the most beneficial service. Ian and Mike were an experts when it came to the diagnostics on my vehicle. I mean overall the staff is friendly, timely, affordable, honest and the list doesnt end there. As a legit reviewer I give this company five stars. I highly recommend; tell them Shaniece referred you!

Je
Review №4

They always provide excellent service when i go! Staff is super nice

Hi
Review №5

Overcharging for parts. Looked up part prices after an estimate & they were charging double for the exact same part at local auto stores. Have spent almost $700 on brake services with a different repair and had to be back not even 6 months later after that spending another $500 on brake services. Won’t be coming back.

Ja
Review №6

Always do a good job. Was very satisfied, got my brakes done in no time… I think very reputable and honest business.

st
Review №7

They have gone above and beyond not only for our personal vehicles but my shop vehicles as well. They also inform you of whats actually wrong instead of trying to sell you on things you dont need. They are very well priced and also have taken care of me in emergencys before they even open. Ask for Gary tell him Steve sent you from Crown Point Christian Village

Ch
Review №8

Incredible owner and technicians… This is where you take your car if you want it done correctly with great customer service… They work on Everything…

ca
Review №9

I got tired of paying wayyy too much at the dealership and decided to try M&M. So far I only had an oil change but I will definitely be back for any future maintenance or service I need.

Sh
Review №10

I had a great experience. I called in and made an appointment over the phone and was able to get my oil change same day. Everyone was friendly and the service was quick. I will be back and I recommend anyone to try them.

C
Review №11

This place is great and friendly!! They also have fast service!

He
Review №12

Service was amazing the prices was so fair I’ll be back

Ch
Review №13

Great team! Ill definitely recommend them to anyone. Thanks alot, 👍

Do
Review №14

I was very impressed with everyone I dealt with at M&M. Very professional and friendly. I was kept up to date by Gary throughout the repair. I will definitely use them again in the future and recommend them to anyone in need of tune ups or major work. Thanks

jo
Review №15

We were treated with much respect and the job was very well done

Pa
Review №16

Jason and team got me in quick and fixed the problem.Extremely happy with the service.

Jo
Review №17

They were absolutely awesome. Very friendly, and looking out for the best interest of their customers. I took my Lexus in for an oil change, and they did just that! They did not try to force me to get extra things. I will be bringing my car in to them from here on out!Update: I also got a really good deal on some brand new tires. Nice lady at the front desk even dropped me off at home so I didnt have to sit in the waiting room. Car drives like a dream. Beyond amazed and satisfied by their service.

Do
Review №18

They checked my check engine warning light even though they we’re busy to see if I could still use my vehicle.They hopefully traced down a pesky problem. They have always been fair, competent, and courteous.They are now my go to mechanics and vehicle service providers!

Bi
Review №19

Great work on the brakes. Completed in a timely manner. They always check in to see how things are doing after they’ve completed their work.

Br
Review №20

Left in disappointment for sure. had car for 2 days and did absolutely nothing.. now im a very reasonable person so with only a couple things that needed to be fixed i was expecting at least one of those minor issues to be accomplished in 2days.. but all in all good people here just poor service

Ra
Review №21

Good, prompt and friendly service. Will return.

Ry
Review №22

My late father was an honest mechanic for 40 years and worked with Jason (the owner) for several years at a dealership. After he retired he always took his vehicles to M & M Car Care Center because he knew Jason ran a family oriented and outstanding business. I wont go anywhere else but M & M Car Care Center when my vehicles needs serviced. I trusted my fathers word and I trust Jasons work.

Ma
Review №23

Brought my car at 8am Monday and they said it should be done by 12. They didn’t even call me to tell me how much until I called them. It closes at 5pm so I decided to call at 4 and ask when I can get my car. They told me “we got the parts in late”. What makes me upset with the situation is that they never updated me on anything. So they had to keep my car another day for brakes and a oil change? Ridiculous. Gary the guy in the front had the audacity to tell me Tuesday morning that “they try to keep a 5 star rating and he was thinking about me all night after work.” I got my car 12pm on Tuesday. My mistake for assuming the car will be done the same day.

Ch
Review №24

I do not recommend at all unless you want to continue to bring your vehicle their for constant repairs! They call themselves fixing one problem and then you end up with several more including the original repair. They do not update you on what’s going on with your vehicle, you have to call them and ask. The owner doesn’t return calls or his employees aren’t advising him that he’s been requested. Not the way to handle business and your vehicle should not be consistently going back for same repairs and adding others. I would definitely say find another service repair shop!

Do
Review №25

Felt we could trust their judgment as to the needs of our 13 year old van. Honest straight forward with what was needed. No pressure Thank you M &M

Ja
Review №26

Brought in a 2013 Nissan 370z for a pre-purchase inspection and M & M saved me from buying an abused sports car that needed $7,000 worth of work despite a reputable dealer claiming it had no issues. If youre looking for great service as well excellent communication from the mechanics, M & M is the place to go.

Is
Review №27

Exceptional customer service, from the phone call to the actual place everyone was very kind and friendly. Even offered me lunch while I waited! Then the wait was no wait at all as I was in and out much sooner than expected despite them saying they were running late! Lets be honest, I dont want to come back to a mechanic but if I have to, Id feel very comfortable having to be a return customer here. Thanks M&M

cd
Review №28

First time user of this repair center. Was pleasantly surprised at the knowledge level of their staff. There was no pressure tactics to sell you more than you need like at some outfits. Will use in the future for sure.

cd
Review №29

Longtime loyal customer! Jason, Gary, Ian great guys!

Ra
Review №30

Performed the required repairs. Car operates very well. Used a coupon to help reduce costs.

Ra
Review №31

Definitely check them out! Staff was nice, especially Gary. Just went in for an oil change. Wasnt overcharged and no upselling. Ill be going back.Side note, the solid metal playlist softly playing in the background in the mechanics area was enough for me to add another star. Thanks again guys!

Am
Review №32

They did a great job on my car and in a timely manner. Everyone I interacted with was very helpful and nice. I would highly recommend them to anyone and plan on using them for any further maintenance I need done

za
Review №33

Great prices, great service, have used multiple times and will continue tooEdit: I want some money back y’all fixed my car now I actually have acceleration and I’m burning through gas went from 18 mpg to 16 lol 😂 didn’t know my acceleration was so lacking thanks guys!

Je
Review №34

Professional Service with a personal touch. Fair and have a very knowledgeable team.They have my Trust.

Zu
Review №35

Very good service, I would recommend using M & M.

St
Review №36

Everyone was very friendly and helpful. Explained everything needed done and even told me about discounts to apply to save me even more money. Overall very happy and will continue to come here.

Ch
Review №37

Very efficient and quick. Staff was very kind and knowledgeable.

ja
Review №38

Gary was great, good humored and personable. I will go there again

Ra
Review №39

Only use this place if you wanna be back and forth with them for months and be pretty consistently overcharged. I brought in a car for them to repair some things and they forgot to put coolant back in my car, which caused a pretty severe oil leak to occur, and ultimately caused my engine to lock the bucket. They then wanted 600 dollars for a fix they did, that was caused by damage they did, for my car that doesnt run. Thats something I cant understand. Use at your own risk, I guess

Ma
Review №40

I got charged a $136 for absolutely nothing they claimed to refill my AC when my Ac compressor didnt even work and still doesnt work.. this is the second time Ive had a problem with this shop and will never take my vehicle back there again..

Lo
Review №41

Thank God for the team at M&M...they are worth 6 stars...I will see you all on the next repair.... I got a new mechanic👏🏽👏🏽👏🏽BMW x5.

Ab
Review №42

Very satisfied! Great crew there!

Sc
Review №43

I was out of town with my family and a wheel bearing started to fail. We called them ahead of time and they squeezed us in. It was a fair price ($180+parts) and it was done in 2 hours. We are very grateful for their professionalism and timeliness. Thank you Jason and crew!

La
Review №44

Very professional and nice people 👍🏾 Explained things very well and done a great job on my car. Inspection was very good as well 👏🏾.

Je
Review №45

Great place! Most honest mechanic Ive ever used! Clean waiting room!

To
Review №46

Corrected battery issue, done quickly, Gary is great to deal with as is Jason and everybody at M&M....always will use them

Ni
Review №47

Reliable and quick. Take your vehicle here if you want the job done right the first time

Tr
Review №48

I didn’t want the dealership to work on my car because of past experiences. I was able to get permission to have M & M Car Care work on it even while under warranty. They replaced my transmission and a new battery. The customer service was beyond exceptional!! From Christy in the office, Fredo the technician to the owner Jason. They handled everything with care and professionalism. I can’t say enough about this experience. They even worked out a rental car for me to use during the process.Not only this, but Jason was very active in helping me find my daughter her first car!!!! Who needs a dealership when you have M & M Car Care Center?!!Kudos to you M & M Car Care Center!!! You have a loyal customer for life!!!

Ty
Review №49

These guys are awesome! I had a truck that went in to their shop 6 months ago and they worked with my secondary insurance provider to get me up and running again. Unfortunately truck went back down and it is back in there shop currently. They work with you on timing, pricing, and service. Fantastic service, extremely knowledgeable, and work with you instead of against you. Best mechanic in the area and thats coming from a guy who has ALOT of car problems in the recent past.

Da
Review №50

M&M is a competent, reliable car repair operation. They do great work and are priced reasonable.

Aa
Review №51

Awesome customer service, very through great pricing ! Will never take any of my cars anywhere else !! Highly recommended

Se
Review №52

Love them! Great people! Fast service!

Ja
Review №53

Absolutely love Jason the owner, his manager & staff, and mechanics! Have been taking our vehicles here for over 6 years and they are one of 3 honest shops I have come across in my life! My wifes SUV engine locked up at 85k miles and the manager called the dealership before he called me with the bad news. The beautiful thing is that he proactively called the dealership first and the engine replacement was covered 100% under the 100k power train warranty and he arranged the drop off already!! So we had it towed the next day and 3 days later my wife picked up her SUV with a brand new engine in it!!! Love how the manager handled the entire situation and as always took care of his customer first and foremost!!! Will refer to ALL of my family and friends and anyone who will listen!

Th
Review №54

My car is running like a gem now!!! They all are so professional and I trust them with their decisions!!! Thank you again!!!

Ma
Review №55

Friendly and professional and prompt service

Sh
Review №56

I have been here several times and I always receive very good service. I never feel like Im being overcharged or sold things that I really dont need. I would definitely recommend this place. Jason is a really great person with a good heart. Missed seeing him on my recent visit but I still received great service.

Ki
Review №57

I will absolutely be back here for any and all my car needs. What brought me here was the respect they’re showing to medical professionals and first responders with their free oil change offer. Since there are several first responders in my family, I felt this was extremely generous of them.I had the AC repaired, front brake pads and rotors, rear drum adjustment and a look at an oil leak. Jason was extremely fair and talked through what he wanted to do before any work was done.The repair was fast, efficient, friendly, and fairly priced. Thanks for your help, Jason! You’ve earned my business!

AM
Review №58

My ordeal started in October 2018. They said my transmission needed to be replaced. Ok, I replace the transmission @ $ 3,000. Within a year, the replaced transmission went bad. Had to replace that under warranty. When having the second transmission installed they say now you need a timing chain @ another $ 4,000. Last month I take the vehicle in again and they need a couple of hours to diagnose. I need to replace the ECM because it has pages and pages of codes. That was about $ 700. After that they say you need a motor at $ 9,000. Apparently I was losing oil and the engine blew. I had no indication of oil being lost for example, oil in the driveway. I never had problems with oil until the after the second transmission and timing chain replacement. I probably hadnt driven much more than 3,000 miles when it broke down for the last time. Its not my only vehicle. I finally gave up and junked the vehicle after spending about 8k in repairs in the past two years. I wasted a lot of money, time and effort. I feel a little taken advantage of. I rated the two stars based on the time it took for the repairs to be done.

Mi
Review №59

My sweetheart told me about the generosity of M&M Car Care donating free oil changes and lunch to first responders and healthcare workers as a way of honoring us during this horrible pandemic. I had the pleasure of meeting these guys today and I will tell you, it was a heartfelt pleasure. This car care center functions on the motto of treating people how they want to be treated and they did not disappoint! This is a family owned business & that’s the atmosphere of the establishment. Jason and his staff were very friendly and very polite. They truly care about their customers and their goal is to assure that you receive excellent service at a fair price! If you are looking for a reputable car care service who will stay with you throughout the life of your vehicle, please consider M & M Car Care service for all of your car care needs! Thank you Jason for your generosity!Kind regards, Michelle

Ma
Review №60

I had a very serious prob The ownerlem with my vehicle and m&m took time with my car to find out what it was, and they helped me to get my car fixed as least cost effective for me now I would like to say, they have the best mechanics that Ive ever had the privilege of dealing with and, theres absolutely nothing I could say about Jason the owner, if I had to rate him between 1 and 10 it would be a 15, so do yourself a favor, go to M and M auto for all your automotive repair services youll be happy with the service and the price. M. Hill

Tr
Review №61

Had a wonderful experience, the staff was very friendly and helpful and the problem I have been having for the past year is finally fixed after attempts at other places. I will be going back for my car needs.

Ta
Review №62

Best auto shop around northwest Indiana. Jason is fair with prices and gives you, the best options on getting your vehicle fix. Top notch.. even in tough times he always has smiles and polite and he cares about his workThanks millionTara P

Ju
Review №63

Jason and his team are professional, courteous, and trustworthy.

Hi
Review №64

Jason is very personable, honest, and goes out of his way for his customers! I took my vehicle to him and he let me know that there were no issues with my car that was showing up and did not charge me for the diagnostic test. He even dropped me off at home and picked me up when my car was done. As a single mother, it feels great to finally find a place I can trust.

Ab
Review №65

I will only ever bring my vehicle here. Reliable, great customer service, and most importantly HONEST!

Ke
Review №66

Long time customer, first time reviewer.Each time I have gone to M&M they have provided a quick turn around time, good pricing and friendly staff.

Jo
Review №67

They are awesome. Prices are cheaper and work is the best. I trust these guys. Pleasant employees also.

L
Review №68

Are fair in price, service and customer service. Thank you M&M!

Da
Review №69

First visit I got an oil change . The process was very quick. I was in and out! However leaving the establishment I smelt oil/ or gas wasn’t sure so I went to my personal mechanic and he told me that the oil cap was left off and oil was everywhere. We are all humans and people make mistakes! However I called spoke with Jason the owner and he was very understanding and without me having to ask he offered to clean the mess at my convenience! Based off Jason exceptional customer service I will return!

Na
Review №70

Very nice friendly and very helpful people! Needed my tire fixed with a valve stem. I work midnights and they were kind enough to offer me a ride home .Thank you! I will definitely recommend and be back for any car repairs.

Pa
Review №71

Excellent and professional service. I took my truck in for a tune up and the service was fabulous and my truck is running like a dream. Very polite and wonderful service. Will definitely continue to go there for all my truck needs.

Je
Review №72

Great repair work, people, & pricing! I most certainly recommend them, and will return again! Thanks Jason!

Ma
Review №73

Very professional and timely

Cr
Review №74

The staff was very friendly. The waiting room/customer service area, was well decorated, welcoming, and clean. They did my oil change quickly, and the price was good. I will definitely be going here from now on, for all my oil changes!

Jo
Review №75

M&M has a great team and they have earned my business over the past couple years. Really done very nice work on our box truck for my business. Competitive pricing and professional

Da
Review №76

They were able to tell me what was wrong.Great customer service.

Ai
Review №77

Jason and his team are awesome! They were able to replace my brakes last minute before a road trip. They were extremely helpful, great customer service, professional and reasonable. I have and will continue to refer customers. Thank you!

Jo
Review №78

I have been a customer since the very beginning. Jason and his crew have always kept my fleet functioning at a reasonable price. The service has been done on time. It is a friendly and honest shop.

Fa
Review №79

I had a great experience with M & M Car Care. This is a family owned shop, Jason Smith the owner is the one running the shop and he was straight forward with me on what was wrong with my car and he took action quickly to fix it. He had his mechanics take apart what was wrong with my vehicle and when the part arrived the part was installed, so I was able to take my car sooner. I live 40 minutes from M & M Car Care Center, but its worth the drive knowing I can trust Jason the owner with my car because of honesty and skills.

Er
Review №80

Talented group of guys that know how to use their skills on repairing you vehicle

De
Review №81

Called today, got service today.Excellent service, reasonable costs!

Jo
Review №82

Hello I have a 04 Lexus RX 330 took my car in for (what I thought was a power steering problem) I was wrong and they let me know what was wrong with my car and what I needed to fix first right away. I appreciate them for that greatly. The owner is fantastic keeps everything 💯 and the workers are real cool. I will definitely be using them from now thank you M and M auto.

gl
Review №83

Shop refused to take responsibility for faulty diagnosis. I refuse to ever spend money with them again.

Pe
Review №84

This shop is very friendly and welcoming. Being a first time customer here, the service was excellent and the owner Jason, explained everything. I would recommend coming here to get your car repair needs taken care of.

JE
Review №85

Great place to get your vehicle fixed in a timely manner. The personnel are very knowledgeable and friendly. I have been going there since it opened and I am very impressed with their service. I recommend them to all my friends.

Bi
Review №86

Love this place!! My car needed lots of attention. Didn’t have any washer fluid, oil was at 1%, and my tires needed air. But I only went in today for an oil change and left with NONE of my lights on saying I needed air or fluid. They did both without me asking them too. And they gave me a coupon for my oil change as I was a returning customer. Staff is super nice and did their job quick. Highly recommend!! :)

Ji
Review №87

Recently purchased a 2013 Dodge Caravan that had a few issues. Jason has been very professional and courteous helping me out. Very knowledgeable! They treat you right.

Su
Review №88

Efficient & friendly!!

Da
Review №89

Wonderful people that do great work!! Noticed issues with my suspension, took it in the next day, while my dealership wanted me to wait a week. Looking for a gem of a car shop? Well look no more, this is it!!

Ci
Review №90

M&M just gained a new loyal customer. Jason and his crew are the nicest guys around, and it’s quite obvious that they put a lot of care and pride into their work.. They have my trust.😊 thanks, guys!

Fa
Review №91

Jason and his team are one of the most wonderful honest shops in the area

Ly
Review №92

Very professional. They kept me informed about the progress of work on my vehicle. They had the work completed in a timely manner. They called me as soon as it was ready.

Ji
Review №93

Good service.

Ch
Review №94

Very professional and courteous owner as well as workers. Everyone was kind and did a great job with my Volvo. I love my car and they took extremely well care of it. You dont find many shops like this anymore. The owner made sure he shook my hand before I left after picking up my finished car. He also asked me if I was happy with their service ! I will return and highly recommend them to all. I am definitely satisfied with the service given both to my car and me. Thank you to Jason and all the guys/ladies at M&M .

Ar
Review №95

Jason does a great job!!! They are honest and do great work!!! Have used them for both my son’s and my car. Both cars over 12 years old and running great!!! Thanks Jason!

Ma
Review №96

I got a free healthcare worker oil change from M and M and they were so kind! They also rotated my tires and I was in and out within an hour. Would highly recommend them as they are so knowledgeable and genuinely want to help you without ripping you off.

To
Review №97

Jason and his crew are the best! They will not up-sell you anything.Friendly and work done perfectly every time.

Ar
Review №98

The costumer service was excellent. My car was fixed right away. Staff was extremely helpful! They returned my car washed and looking better than when I brought it in. Id give ten stars if I could!

Me
Review №99

Friendly, professional service.

ma
Review №100

Love Jason and his crew! I had an old VW and he kept an eye on what I could expect to go on with it. I now have a new car that only needs oil changed. But M&M is my place to go to! Thanks Jason!

Information
74 Photos
100 Comments
4.9 Rating
  • Address:3903 W 83rd Pl # F, Merrillville, IN 46410, United States
  • Site:https://mmcarcarecenter.com/
  • Phone:+1 219-769-2475
Categories
  • Auto repair shop
  • Auto radiator repair service
  • Auto tune up service
  • Car inspection station
  • Car repair and maintenance
  • Engine rebuilding service
  • Mechanic
  • Oil change service
  • Tire shop
  • Wheel alignment service
Working hours
  • Monday:8AM–5PM
  • Tuesday:8AM–5PM
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:Closed
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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