Byrider was a AMAZING HELPING ME GET MY FIRST CAR! I love it! Marvin W. is the sweetest person ever he was very patient & made it his mission to make sure I leave with a car. For that I’m very thankful.

Absolutely fantastic service. Some of the the best service I had. I came into here with a lot of credit issues and together me and April were able to work through those issues and I drove out a happy customer. I strongly suggest you ask for April if you have questions or doubts about your personal car buying experience.

I came in on my last leg with my truck need tires.. brakes. Rotaters. Calipers. My power steering was leaking everyday needing to be refilled daily or it was hard to turn. Back tail lights needed rewiring And my air conditioner blew once every 6 mothns for 30mins. To fill up costed me 90 bucks just to go to work an back a week. Fumes started seeping in the truck causing me to have a headache.But I was able to walk in and out with a kia soul 2014 (3days)I am very pleased with the vehicleIt will be cheaper on gas.But I Dont plan on keeping it because its to small Im 57 with a big backside and the seat is not ergonomically good for my shape the head rest is very uncomfortable and I have a back ache every time I get out from driving. This is a teenager starter vehicle or for petite individuals thats just my opinion.Tammy and April helped get me in the car.I can build up credit because I have little credit. I pay everything I cash. Thanks to the staff for working their magic.This is a give everybody a chance company but you will get charged High interest rate.My vehicle has dog hair that I wasnt told about. It took 1month to get it down to a few hairs a day by scrubbing and vacuuming daily.It is embedded in the carpet. Thank God Im not allergic to dog hair.I have been going back to the dealer almost every 3 weeks. The air conditioner starts to blow hot air. I really need the air condition because I have breathing issues. I wasnt told that was broke either. Had I known I would have gotten another vehicle with a proper working air conditioner. Im a trucker so when I come off the road I take it Byrider mechanic to get charged. I am looking to pay this off ASAP. As with any vehicle do a THOROUGH check off everything. Better yet take it to a outside mechanic for them to tell you whats going on.Byrider did agree to fix the air-conditioner so back I shall go to make another appointment to get that fixed. I spend 35 bucks a week on gas In the kia.Next truck will be a new Tahoe. Yessss.Chevy here I come. I really wish I would have never trader my trail blazer in they only gave me $500 but I probably would have come out of pocket on the regular to keep it running. I do miss the bigger truck a d ride. I never had a car this small before.Updated oct. 21, 2021

They were very helpful and stayed late to make the deal happen mike and the sales manager were awesome and got things handled. There level of perfesionalizm was out standing I will go back for my next car

I have had my car almost a year. Im happy with it and the car note. Marvin was great I just need to know why I didnt get my referral money! I know there should be a reason other than that Im a happy camper so far..

Great guys . Helped me out big time today . Thanks guys

Great great place easy process Marvin Wilson is the man and handle everything and made the whole car buying experience amazing

April and Jeff were amazing.. they got me into a car that I could afford and the car drives amazing.. thank you so much 🙂

It took them almost a month to return my car when the transmission went out. They did not return calls in a timely manner. I’m talking days before a return call was made.

Great customer service! Was helped by Greg, he made sure I left in something I absolutely loved and didn’t settle until I was 100% satisfied!

Very friendly customer service. I definitely enjoyed being there and was comfortable with purchasing a vehicle there. April was very nice and comforting and helped me a lot with buying my car.

Tammy and April are AMAZING!!!! Did not think I would walk in there and actually be approved for the car I loved 🥰 and be able to drive off same day without a ridiculous amount down but yet they made it happen!!! Friendly and amazing!!! Definitely will be back for another vehicle!!

My experience with Byrider was perfect! Marvin was very helpful and answered all my questions. He made my car buying experience pleasant.

Byrider in Merriville has Awesome, dedicated customer service. From the time I walked in to the time I left. Mr. Mike took his time, answered all my questions, the GM Mr. Greg was working behind closed doors and made it all happen. Thank you to Mr. JVon for the hospitality as well.If you are looking to purchase an inexpensive used car...I highly recommend Byrider in Merriville. Tell them Ms. Stephanie sent you🤗

Excellent experience. Tammy, Ron,April. The A Team. Thank you so much for your hard work and dedication to your clients.. very humble... I would 100% recommend family and friends.

Greg and Ronnie took good care of me while k was in there ! And walked out with a good car !

Greg knew from hello how nervous I was about financing my 1st car. He worked with my shotty credit, explained all my options to me &- had me in a new vehicle in a little over 3 hours! Thank you, Greg, for caring enough about your customers to go the extra mile!! &- THANK YOU for my new car. I will never be able to thank you enough!!!Byrider is the place to go, even if you feel you are stuck in a hard place. Everyone deserves 2nd chances &- Greg n the entire Byrider team gave me mine!! 💗

The ladies that helped us the day we went in were every friendly and helpful. Tammy was Edgar to make sure we got a car we really wanted. Long process but worth it ! Thank you ladies 😁

Greg morland was amazing he explains everything for you to understand great costumer service and is willing to work with you I couldnt be happier

April Jackson and Jeff Hicks was VERY, VERY helpful and took care of Me and was able to get me into the vehicle of My liking!

The ladies here Tammi and April are great. They were very kind and helpful. Even when I wanted to leave, Tammi worked things out. I left happy and in my new car. Thanks ladies for your hard work and dedication. Great job

Greg Moreland. See this gentleman 1st!! Absolutely the best car buying experience Ive EVER had! He seriously should be GM of this store. I dont give great reviews lightly. HE IS IT! THANK YOU SIR!Sidney E Savage IIExecutive Chairman & Editor-In-Chief2 SAVAGE MAGAZINE, LLC2savagemagazine.com

Great Staff and very helpful in a speedy process.

This was and still is the worst experience of my life...would give it zero stars but unfortunately thats not an option...they stole my extra spare tire from my trunk...refuse to look at their cameras...my car is not driveable and yet they still want 300$ to tow it to them...then take a week to even look at it...meanwhile the whole time im supposed to pay for a rental full price out of pocket?...and all the GM or merriville byrider has to say about it is that thats their poilcy???...#worst experience and customer service EVER...

Marvin Wilson was an outstanding hello for me and my family. Struggling and with little money he came through for us. I will be back

Thank you April for your great customer service.

Save your time, money, and sanity! Do not buy from here! This has been a horrible experience. They keep your vehicle for days and don’t fix what they say they’ll fix.(even if it’s in the original purchase agreement) The service department has no supervision to file a complaint. This company has no follow through. They also wrecked my car and didn’t fix my bumper. I don’t understand how Ron in the service department has his job. Worst car buying experience every. I am filing will the BBB.CNAC financing company has been no help! They partnered with this horribly ran company. I hope they get shut down! My advice; go elsewhere!

The service was excellent. Please ask for Tammy Vale she will make you feel right at home. I enjoyed working with them. 🙂

Tammy & Marvin were great! Definitely would recommend this location.

They were so helpful actually been with them for years. Manager was so nice and worked with me. Staff also was excellent.

Marvin Wilson was the BEST sales consultant I’ve ever dealt with far as any car buying experience . He does everything to help you and make sure to get you driving . Stress free experience and very welcoming . I would recommend anyone to work with Marvin . HIGHLY RECOMMEND him to work with . Especially if you have challenged credit . . Down payment was low .

Had a great experience all issues with my vehicle were addressed immediately. Staff is very friendly and very professional with all concerns. No complaints on my end.

I dont know if my first post went up because I got a new phone and I dont know how to use it but I would like to share that I went to Byrider on my last leg cuz my truck was not working so well I was able to walk out with a 2014 Kia Soul Tammy work your magic to make sure that I was able to get something that I can afford April also assisted when I was at the Merrillville location thank you so far I dont know how to post pictures this will help me build my credit

I had a phone conversation with a sales rep about my current vehicle situation. The sales rep told me to come in and he would help me get into a vehicle. The day I went in I left with a vehicle that day. So I would recommend anyone because the sales rep didn’t steer me wrong. 😊

April was very patient with me and she made the process a smooth one for me. Thanks again to the Byrider team!

I appreciate the help from Marvin from byrider for help me get what I need we need more guys like him for his good work

Noel was fantastic. Everyone here was wonderful n kind very knowledgeable. They got me approved

Got a gmc acadia. Recommend coming here for a car. Great people working here.

What a great place! Byrider got me Financed and mind you, my credit is terrible!!! Thanks to Tammy for all the hospitality and advice. Thanks to Marvin for breaking down the process because Im a FIRST TIME buyer! You guys are amazing and I hope other people will read this and buy several cars from you all because its worth it!!!

I love the way the treat their customers thank you mr Marvin and mrs Tammy for getting me into my first car everybody should used them their great and helpful with cars and financing others

Marvin was awesome he got me back riding when literally all was lost. I appreciate his help and time put towards my situation. God bless 🙌🏾🙏🏾

They were great my second time purchasing from them. Thank you Byrider

I recommend anyone to go to Byrider Merrillville. The service was great the people was great, getting approval was nice and simple. A special thanks to April, Tammy and Marvin you guys where great.

April was a great help made everything super easy and simple

They are very good and you can get approved even if you have low credit!! Just ensure you have money to place a down payment!!

(Fair Warning) this is my first car. The sells staff was great! However, DO NOT come here if you are not the most patient person and don’t have all the time in the world. There service department does the bare minimum. They lack care and communication. They promise to pay you back for a rental, only while the car is being served. However they will not tell you when they start to work on it. Therefore I was without a car for a week almost 2 while they wait for parts and work on it. Then I had another problem a week after they “fixed” my car. I was without a car for a week again because they couldn’t see me sooner. Even when my appointment came, they made me wait 45min just to look at your car. Then didn’t even tell me what’s the problem or what they are doing. I waited another 45min before having to ask them what’s going on. Like I said they lack care and communication.

They were absolutely wonderful. April was super sweet and very helpful! I will be coming back in the future!

Pretty good service. Tammy, Ron and Marvin assist me and were awesome. Thanks for your excellent service. Find me a BMW 🙂

I love this place they are awesome the whole crew will get you right much love

Tammy, Marvin, and April was a great help. It was easy and I didn’t feel cheated or rushed. We came all the way from Oaklawn for them.

Marvin wilson. Is a great person and worked with us for days. Because we was picky. But we got what we wanted.

April Jackson, The Program Consultant with Byrider Merrillville, Indiana, helped me so much with this process of buying a car! When I was sitting there talking with April she showed me the very truck that I had been looking at to weeks early. She is so insiteful of what a person is wanti g and needing before they even arrive at the dealership. She makes the whole process go go so smoothly. Thank you April for you

I went to merrillville byrider to get me a car. I was so nervous about not being qualified but the sales manager Marvin Wilson made sure that I left with the car of my dream with affordable payment. He was so nice patient and very helpful. He ensured that I loved me car before purchases and explained everything to me. I will recommend everyone to come here and speak to anyone on the team

There Service was excellent Thank you Jesus 🙌🏾🙏🏾

April and Tammy are awesome! Thank you ladies you much!

I loved Byrider and special thanks to Marvin Wilson, the representative who helped get me approved for my new vehicle today!

Tammy and April were amazing to work with made me feel like family and got me in the truck I wanted I cant thank them enof for all they did

Thank you Guys so much. Helped me get out of a bad deal I will definitely recommend you guys.

Marvin, Tammy, And April Were Friendly And So Easy To Work With. I Came In With 1,000 Down And Left With My First Car. Easy And A Very Reliable Place. I Highly Recommend Them.

Best experience I ever had buying a vehicle

I purchased my 2013 Cruz in March of 2020 and I was so pleased with the staff that assisted me. I was disappointed when I was only given 1 key for my car and it didn’t come with floor mates. I was very happy when I was told I had a 4 year 60,000 miles warranty!! I guess I should have read all the fine print! I was told I would only have a $50 deductible which pleased me! Well!!! During the summer the car overheated, I check and I was low on coolant. I didn’t think much about it.. Then once fall hit I slowly started smelling coolant but I didn’t see a leak anywhere! Then winter hit and BOOM! I started smelling coolant when I would turn on my heater then my blower motor for my heater stopped working.. I called to get the vehicle in the shop and of course I had to wait a week! So, then I get the call from the shop that there was a leak with my radiator hoses, my blower motor and my water pump! It cost me $300 for the repairs so apparently the warranty wasn’t what I thought... Well 2 days after I pick up my car I have a massive coolant leak which I didn’t even see a leak previously!!! There is coolant all over my engine and I see it flowing from the new hoses they repaired! Of course it’s Saturday and they don’t open til Monday! I know things happen but come on!!! It’s been out of the shop for 2 days!

Jd byriders are sooooo patient and awesome I had a great experience with them thank you for my new car ❤️

Very unprofessional if I could give it 0 stars I would they lie to you even though you tell them the truthTammy the general manager was no help fast talking female that tried to get over on you and have you come in to boost their number you come in to boost their numbers as far as visiting claim to be buy here pay here that dont look at your credit that dont look at your credit but that is a lie do not shop with this place I rather go get a big wheel from Toys R Us than to deal with them ever again Its had me waste the entire morning and late for work messing around with them just trash.

Ms. April Jackson was absolutely wonderful!!! April really helped me out alot.

I’m so thrilled about my new truck . Marvin helped me out and everything was fast and a easy process I’m so excited to drive off in my new truck Thankyou so Marvin ❤️

I could not ask for nicer people to deal with,from the time we called to the time we walked out the door,we were treated with respect and everyone went above and beyond to give us an amazing vehicle,thanks to each and everyone at Byrider of Merrillville especially to Marvin and Tammy

Very helpful n work good with there customers I called n about Car n the gm made sure my car got fixed that same day n made sure I had a way to work n more I really appreciate it this was the first time I been through anything like this n Tammy made it the best one i wish it was a way toSend tips

Very friendly workers that’ll actually work with you. Quality cars and great fairly fast service

Marvin Wilson was a great worker and his service was excellent

Great customer service !!!! Thanks again Marvin Wilson @The Merrillville LocationBest Part About It “It Didn’t Take 7 hrs “ !!!!!!!!!!

Great customer service experience.

I loved coming into jdbyrider everyone was friendly kinda the process was easy and I would recommend

Super easy process, everyone was so nice and they made sure I left with a car!!

I received my car back from the car shop at byrider & MY WINDOW WAS CRACKED !!!! Terrible

Tammy apirl and marvin have gave me excellent service .......

I like Byrider, they are a great place to buy a car from !! The Warranty is a Blessing * I would highly recommend them to anyone ...

It was great, i most def recommend you coming here to get a car!

I like the car I was approved for

Bought a sweet ride at Merrille Byrider today, afterI was told by another Byrider not to go there. Well Isaygo there They Treat You Right!!!!!!

I believe in miracles, as I walked into byrider I was on the phone with CNAC from 11am-10:30pm, in addition, Merrillville, Indiana byrider crew (Tammy & April) rode it out with me, throughout it all, I drove off with my first grade A vehicle. Thank you! Byrider

Thank you Marvin for all your help and patience.

Ask for Charles / CJ. He wont just put you in any old vehicle. He’ll make sure you get something you like. He let me test drive 3 different vehicles, sourced vehicles from other dealerships, got me a lower interest payment, and I’m just exceptionally satisfied with my experience. Best car buying experience I’ve had thus far.

The sales department is great and well stocked with kindness. As for the service department though, not so much. My car has been in their shop too many times, I stopped counting after the tenth time. They forgot to put a couple bolts back on our transmission they replaced and came to find out they didn’t put a new transmission in and tried saying they only put two of the bolts on it because that’s how they received it and we’d have to pay for the rest of the bolts or whatever it is they are. So if that’s how they received it then that’s how we received it when we leased it. We only had the vehicle not even six months when the transmission was replaced. Then there was the engine and sway bar links among many other parts that were replaced. The battery was supposedly replaced with a new one before we drove off the lot with it but within a few months we needed a new battery. Then there was a time I went to pick the car up and it wouldn’t start and they said it’s because my phone charger was plugged in all weekend but when the car is off it doesn’t stay lit up and can’t be used unless the car is on. I’m not sure where their mechanics earned their degrees but they do not know what they’re doing. Then you make an appointment and they take someone else’s car back who didn’t have an appointment and was complaining about needing her car done at that moment which I understand people have schedules and work but the mechanics could have asked me if I minded waiting while they looked at her car. Mine was taken in the shop after an hour past my appointment time of waiting for hers to be done mine was only in the garage for ten minutes. Their customer service skills are just ridiculous and so unprofessional. We make our payments on time and deserve to be treated right and fairly. On two separate occasions I’ve heard the mechanics come in from the garage and bad mouth me and other customers and the receptionist will say “she’s in the waiting room” so then they start to whisper. There’s so many other situations I could share if I felt like typing them all. They don’t own up to their mistakes and blame you, the customer, for things they do wrong or try saying they didn’t do at all like the lady whose car they took back at my appointment time they said she must have had an appointment because we don’t do that here. Even though I was behind the lady and heard her clearly say she doesn’t have time to make appointments and needs her car fixed because of her work schedule. Other people work too and have places to be. I cannot wait for this car to be paid off and be done with jd byrider altogether. Well at least the one in merrillville!

The dealership staff were great. I had an insurance roll over which caused minor delays in paperwork, but nothing major. They did get my payment schedule wrong which caused another call and more paperwork to correct. That said it was still a good experience.

Great place to get a car from

Mike in service is awesome!! He is great with people and he is very detailed! He was very fast with working my car in to be serviced. If you ever need service done on your vehicle ask for Mike, he will provide you with great service!!

I love this company they work with you to get you in the car even when it was hard to do.

Very nice staff and very professional

Mike at the Merrillville Ind.store really makes me feel like Im a person and not just a customer who has a problem with my car. He always greets me with a warm welcoming. And always can repair my crib a timely manner

5 Stars Byryder!! Dan was extremely professional and respectful, I drove a new car home in a couple hours from my arrival, probably the easiest auto buying process I have ever encountered, I never expected to be treated so well from the whole team. Thanks again, you guys are awesome.

I went to another dealership 2 hours before this and left devastated. By chance, got in contact with Charles and he told me he could get me driving. I didn’t believe him at first but I said whatever. I took a $50 uber because something about the way this sales rep was handling the situation was promising. I get there and he made sure I left with a car. The bottom line is, these people will not waste your time and will definitely take care of you. Good looking out.

Friendly staff. Not pushy in sales. Answer all questions. Make you feel like family. Would and did recommend to people.

Didnt Stop till they Found What I was Looking for. They Made it Thanks Marvin so Much ❤️

My experience with J.D Byrider was a service that was exceptional, outstanding and professional ! I have to give much credit to Michael King, our Sales Rep. His follow-up on my application, his ability to listen and proceed through with my application within the financial budget that I could maintain. This was very important to me and he kept my budget request foremost throughout the financial terms. His work and dedication to give me the best service and financial terms placed me in a vehicle that I can now use for business and pleasure. Joe who was the financial rep also extended professional services. He exceeded my expectations by completing my financial profile to be a good candidate for financing at my payment terms. This was important to me.Both gentlemen made it happen and I drove out of J.D. Byrider with a reliable vehicle and a affordable car payment within my budget! This was customer service with a purpose ! The new vehicle became a wedding gift because I got married that next day. A new wife, a new car and a affordable car payment. What more can a man ask for? Great work and exceptional service Michael & Joe! You both made it happen and we are happy and satisfied customers!

Mike helped me with my 2008 Saturn aura that had me nervous before work. I shared my concern and he immediately took the car in and looked at it and bam he fixed the problem. Every time I have an issue I always end up with Mike working on my vehicle. I am very pleased with his customer service and his skills. He even made a few jokes with my children to keep them peaceful.

NOTE how many of their 5 star reviews have only 1 review. J/S.Old cars with high miles, prices and interest rates with payment terms that are so ridiculous, I question if theyre actually legal.Next time you drive by this location, note the junkyard in the back behind the fence, then wonder if thats their starting inventory, like I did.How is this banker scam still here?

I had a very good experience it was highlighted by very good customer service practice by Denise. I felt respected and valued. The few little concerns I had were addressed and resolved immediately by the service department and some of the other team members under Denises guidance. Well done Denise! It is important to assess customers or potential customers that you are patient and welcoming. Thank you again.

Process was painless, straightforward and flexible. No gimmicks. I got a great car at a price I can afford! My salesman was forthright from beginning to end! He even talked me through a strategy to build my credit. They are definitely worth considering.

Purchased my 2011 Chevy Cruze in March and since then everything has been going wrong wit this car and they haven’t been able to fix anything. Now something is wrong with the transmission and they are telling me that I can’t even get my car looked at until the 22nd-23rd.

Awesome staff, they work hard to get you approved. We drove out with a great SUV vehicle, great price and great terms. Mike is the Superguy there.