I had a great experience with my toddler, Emir greeted us as soon as we walked in and we were in and out with the items we loved! Would definitely recommend coming to see Emir at the Grand Rapids location! Really amazing customer service!
I had a really good experience with Bryce. I was in and out within an hour. Delivery was scheduled for the next day. I will definitely be a returning customer.
Brett provided outstanding customer service. Very knowledgeable & friendly. I would confidently recommend buying your furniture here.
Good prices, some quality, some not... Just a warehouse packed full to linger through. They do good to work for those with no credit.
Love our sectional couch. Keyon and Jacob were awesome and helpful while loading up the couch into my truck.
Came in looking for a recliner. Bryce greeted us promptly with a smile as soon as we walked in. He went above & beyond to find us exactly what we were looking for, even recliners that weren’t on display! Exceptional Customer Service!
I want to the Grand Rapids store . And everyone was so nice.! Masugbeh walked me to the whole process making sure I understand everything. Thank you so much for all your help . Highly recommend.
Emir was amazing! I bought an entire bedroom set from him at American Freight and I will be recommending him to all of my friends. Very friendly and knowledgeable. He sold me a protection plan on my product and I feel at peace about my purchase now if anything happens. Highly recommend going to see him at American Freight.
Thank you Bryce really appreciate good customer service friendly was pass closing store and I didn’t realize it but we walk out satisfied appreciate helping a lot with the service you gave me yes will go back and just happy he will get us out furniture here soon thanks 👍 thumbs up Bryce we need more people like you
My guys Jacob and jay are great workers they got us loaddd up quick and easy definitely come back again thanks
First and foremost, customer service is superb. They are with you all the way in helping, making sure you get the best of what you’re looking for. Sheri explained to us (wife & I) every option in getting what we wanted. I’ll recommend anyone to this store.
I had an amazing time at American Freight!!! Every time I went I was looking for a bedroom set that had to be ordered cause it wasn’t in stock and me being hasty I would go pick my money back up cause it was taking forever it seems like but EVERY TIME I WENT my salesperson was Masugbeh and she always was very respectful and helpful. She listened to what it is I wanted and always went out her way to make sure I had a good experience & after a long year of not finding anything I went back an left with the bed I wanted from the start so if your looking for great customer service ask for Masugbeh!!!
Top level customer service with a smile and good understanding of their products. 10/10 I would recommend. Masugbeh was the best!
Eric was very helpful. He was quick with loading our furniture. Love this location. Will return.
The guys were fantastic. Nice quick friendly service. Thank you.The Beasons.
Bryce and Masigliej were amazing!!!! Helped me pick out the right washer and even helped me add additional chairs to my order on a dining set! Best customer service! They also explained delivery and payment options throughly! Thank you so much American Freight!
Masugbeh was a pleasure to work with! She was able to find us the couch we were looking for and got us in and out quickly! Thank you so much!
I had a very pleasant visit Bryce was super nice know how to help you get what you need and he can have you in and out. Thank Bryce for being so nice anyone in need of some new furniture and great customer service go see Bryce!!!!!
Emir and Brett were very knowledgeable and helped us pick out a mattress that was perfect for us in a matter of minutes. Highly recommend !
Enjoyed the customer service and the price. My son picked out his set and bed now he love it.
Very nice staff and they had everything we wanted in stock! Great experience
Bryce and Mantie were amazing! Super friendly, listen to my requests and were professional in every response to my questions! I was able to buy a mattress and have it delivered the very next day! Must shop here! Highly recommend
Great service great people. See Brett for a fantastic shopping experience!
Lets just say people skills need a human resources as well
Best place when on a budget. Amazing customer service
Purchased from here a few years ago and for the price not to bad. I would definitely pick up your items if able to just so you can check them for damages and to make sure you receive the right items. Plus its $90 to deliver from a 3 rd party company and youll have to pay the $90 upon delivery so cheaper to rent a truck(we did this) Also most items arent even in stock so who knows how long youll wait so just make sure to ask questions and dont buy the unnecessary things they try to sell ya!! So I looked on website to checkout what they have and yea over priced on a lot of things like dinning set table and chairs, Over $400 for something simple and the sad part its not even solid wood its that cheap looking wood so definitely look on website and review specifications. Things sure did change in just a few years smh better off going to a retail store not this warehouse. Do your research before you commit to buying expensive things that you plan on keeping for few years cause youre gonna be stuck if you have any issues at all!!
I called on Saturday night and asked about a certain furniture set, I was told its not in store but can be ordered and itll be shipped in right weeks. I get to the store on Sunday afternoon and I was told they do not order that item and then tried to sell me something that I didnt want. Ppl need to communicate better on that store. Thats the reason I havent been back there in about twelve years because they are never accurate on details.I thought maybe after all the years that has passed they would have changed, NOT!!! WILL NEVER GO THERE AGAIN!!!!!!
Had a couch we fell in love with and it was in stock. Cant wait to take my first nap on it.
My husband and I just bought a great washer here at a surprising low price! Moe and Bryce were amazing. Super nice, attentive and NOT pushy. They let us take our time, look around and at the ready when we needed them. I highly recommend American Freight for your next appliance/furniture purchase!
They really are customer first. Great service and I really enjoyed myself here.
WOW! Is all I gotta say, from the second I walked in I felt like I knew “emir” forever. He immediately helped me and guided me through the store to pick up the perfect set for my living room. I highly recommend him and this store. They put time and effort into you and your needs rather than just trying to make a buck off you! Proud customer and will happily shop again!
Brett was excellent, providing us great assistance with our shopping.
Bryce was an awesome guy to work with!!! Went out of his way to help us.
The customer service is great and very helpful. The sales rep Bryce was very helpful when we went in and buy our furniture.
I was really impressed with a man named emir professionalism and helpful insight when it came to purchasing my son a twin size bed. Definitely will shop again
Bryce was very helpful and patient he made sure I got what I needed thanks for the help
Bryce and Brett were beyond of what i expected.. Highly recommend them...
This place is awesome. Matt helped us out and got us a couch on the same day. He explained everything so I could understand and made the process go smooth. Super friendly, too! Highly recommend!
Ive purchased different furniture from here for years and never had any issues until my most recent. I purchased a couch and loveseat. I waited over a month which is expected at a lot of places at the moment. When they received my furniture they called me and we set a delivery date for that Saturday. Saturday came and went and it was never delivered despite speaking to the store twice that day and being told it was on the truck for delivery. I was given the delivery drivers number and never received a call back or notice to inform me they wouldnt make it to me so I wasted an entire Saturday waiting for nothing. Because so they only reduced my $130 delivery fee to $100 AND THEN DIDNT even inform the delivery drivers of the fee change so that was fun when they asked for payment upon delivery and they had no idea I was to pay less because the store Manager did not communicate this to them.. 🙄 Very poor communication and customer service on their part.
Awesome staff, Brett was great. My new go-to for ferniture and now appliances.
Emir was amazing. Very helpful. Quick transaction. Able to find everything. Will purchase from American Freight again.
Masugbeh was very effecient and friendly in helping me select my new furniture will definitely shop again!
Awesome staff, would definitely recommend to all my friends!
Decent stuff in there if your on a budget:)!
Layaway some furniture until son moved out. The salesperson told me call ahead of time to make sure the furniture was there. I tried to call them, they put me on hold.. after 15 minutes I hung up the phone and called again. A male answered and I started to tell him that I was calling to let them know that I wanted to pickup, he cut me off and asked to hold. after 15 minutes again, I drove to the store, which takes me 45 minutes, 30 minutes on hold someone picked up the phone and hung it up. I cancelled my order and went somewhere else. never again
Brett was amazingly helpful and happy to help us!
Got my couches. Better than expected. Very well maintained clean store.
Great service had great deals ! Would recommend go see Emir !
Customer service was great!! Masugbeh is awesome!!
Very nice and have many options!! Great customer service
We ordered furniture from here and promised it wouldn’t be longer then 2 to 4 weeks to come in. As I asked them not to lie to us and be upfront. Well here we are still no furniture still way past the time frame and no date for furniture fully paid off. Absolutely frustrated!
Masugbeh really helped me out a lot during my time at the store
Masugbeh she the best I recommend everyone go to her
Brett is amazing!!! He’s the goat 🐐
Montie & Bryce Helped Me Alot
Masugbeh is a great person to have on your team. I would Recommend her to help anybody. She is a great person. Have nothing but love for her I’m going through a lot if she help me find everything I needed and mad me smile. I am going through a lot I really needed to smile. She is the best.
Masugbeh was amazing really helpful
They are dishonest and encourage you to pay for your furniture in full promising that all of your furniture is in stock and will be delivered same day. Then lie to you all day and say you are next on the delivery list hours later no delivery. I call and call only to be put on hold and lied to again. Still no delivery. Now they are closed and I was hung up on. Very disappointed and angry. I spent over 2,000 on furniture for my new apartment and have been waiting all day for a delivery that never came and blatantly LIED TO REPEATEDLY. This is totally UNACCEPTABLE service and treatment:
Great customer service,masugbeh sheri and emir were amazing.
The person that helped us was really nice masugbeh was very helpful spent 1500 but well worth making my wife happy
The faculty is very good. I been helped by Mantie Cole and Bryce . They both are really helped me in the suggesting the best items. They are really good and stayed till by billing is done.
I went to buy a bedroom set for my daughter’s room and a young lady named Masugbeh was so helpful. She was patient with my indecisiveness and even let me know what a little girl might like in her room when noticing I was looking at furniture that only I would like. Thank again Masugbeh! Will recommend others to you.
Awesome customer service began right at the door! Prices are great! Definitely recommended!!
Emir helped resolved some issues we had very well and helped us find another great couch. Keep up the great work!
This is a great inexpensive furniture store!
I came in the store and was helped immediately, professional, fast and friendly service. I was able to get approved over the phone/ online and my good will be delivered next day. Awesome service
I recently went in and bought a dresser and a nightstand and Damarie made my experience perfect. He made sure to make me feel inviting as well as made my purchase a breeze. It was a great experience. He also went out of his way to make sure it I needed to transport my purchase, I had the option for delivery or in store pickup. In my case I did same day pick up and he helped me move my furniture into my car. He had outstanding customer service!
I received spectacular service today from Sheri (Masugbeh). She helped me find the perfect sofa and love seat as well as a few beautiful rugs that will make my new home pop. I highly recommend you visit the Kentwood location and ask for her, you will not be disappointed!
This place was great! It was our first time here and my husband and I where amazed!! Great quality and nice friendly people here! Huge shout out to Emir for all the help! Definitely recommend!
Emir and Matt rock! Easy experience while shopping there! Amazing place!
Great Furniture to choose from. High quality.. Super friendly, & Highly recommend!
Had an awesome experience at this location. Bryce was amazing and very helpful. When other stores were taking 6-8 weeks they were able to get me my furniture by next day. Will definitely be back for future furniture needs.
I purchased a mattress 6 weeks ago and they still do not have it in. Every time I call to see if it’s been delivered they give me a run around about how it hasn’t made it in yet. The more reviews I read I learn this is a common thing. I wish I would have know this since we made a purchase. Every time I call they try and get me to come in to check out the other ones they have or the same one I ordered they have a damaged one on clearance. Why in the world would I want a damaged one and why would I want something different then what I picked out. I wish there was more honesty with this company. I asked to be refunded and they gave me a number to call. I called the number and she told me I had to fill something out online and someone will get back to me in 3 days. That was 2 weeks ago and I’ve heard nothing. I have sent one 3 different times in the last two weeks. Nothing. Dishonest company!
Paid for my sectional on Jan 30 and was told it’ll be in 2-4 here it is March and still no furniture. Went in to see them and was told it’s because of COVID things are behind. Also mentioned that it was shipped the 7th?!! Ok why is it not here yet.. then shows me a list of people that ordered the same couch but I’m number 6 on the list?! They’re giving me the run around and excuses for taking my money. Basically telling everywhere else is having the same problem and that if I wanted to come back I would at the bottom of the list...... yet I see all kind is reviews of people getting their furniture immediately....I’m very upset and not impressed with their servicesIt’s now mid March and still now couch yet!
Stopped by and Masubgeh was very helpful!
Emir was very helpful and helped resolve any problems and I received everything I wanted for a great deal
Nice selection, Mantie was great for showing items that are in stock available today!
Ive been buying items from here since 2016. Ive had nothing but the best customer service and items in great condition! All of the staff are super friendly and helpful.
Masugbeh was awesome and I loved the service
EASY AS PIE! IN AND OUT! ASK FOR BRYCE !!
Came to American Fright Masugeh was an AMAZING she helped us with everything we need ! Thank you .
After being given the run around from Bob’s furniture store the DAY of me moving, Masugbeh was a LIFESAVER. She had so much patience with me while helping to accommodate my furniture needs. I definitely recommend asking for her if you’re planning a trip anytime soon.
Bryce was the man! come see him he will take care of you!!
I ordered furniture back in July, I just bought a house and had a baby due in September. I was told by a worker that I ordered from that they highly doubt I would get my furniture no later then the first week of September. I just barely got my couches which I paid $130 for delivery they only brought partial and forgot pillows and an ottoman that was supposed to go with it so I have a cushion hanging on the floor yet to receive the rest of my order. It is now going on the last week of October and I have not received my bed furniture leaving me sleeping on an air mattress with a newborn! I continue to call and no one can give me answers and acts like they dont know whats going on. So unprofessional if I would have known I would have got furniture somewhere else. NOT RECOMMENDED!!! Will be reporting to better business bureau!
At American freight, very glad I came here. They have excellent customer service and excellent prices. Emir was AWESOME, he was helpful and very friendly . Must come shop here ! You won’t be disappointed
Mantie did any awesome job helping me out today really love the fact that she was patient with me and all my questions lol I will most definitely be back to see her!!!
Plenty of stock but its difficult to get a good look at anything and most furniture is a bit on the pricey side.
Bryce was an amazing help and he was very persistent on making sure I got what I found! I highly recommend. It’s affordable and great quality!
Just purchased a bed and same day delivery was perfect thanks Guys always a pleasure doing Business with you
Bryce and mantie are the best I took my bed home the same day !!!!
Bought three piece sectional got it home and frame was broke have called over 15 times to exchange two of the three pieces and I keep getting the same response, well have our manger call you back. 30 days of calling with no response must be a real busy manager. This place loves you the day your in there store, but dont expect any resolution. What a joke!!!! Dont waste your money here management is a joke.how can you pay for a couch have a problem from day one make over 15 attempts on contacting a company with no response and expecting to be legit company.
Great customer service, quality furniture. We bought a big girl bed for our daughter 3.5 years ago and just came back and got a big boy bed for our son...the prices r great 👍
Masugbeh was very helpful and had a positive friendly attitude as soon as we walked in.
Masugbeh gave us fast and great customer service and made sure we got exactly what we needed!
I placed three items on layaway a month in advance of moving into my first apartment. Spoke with the same guy each time I visited the store. I came in three days before picking up & placed another item onto my layaway. On my move in date, I came to pick up my couch, table set & lamp sets & was told that everything that was put on my layaway was out of stock. The employee also stated that my layaway did not lock in anything (which is the complete opposite of what he told me when I placed the original layaway) & that if i wanted to purchase, i would have to wait 6-8 weeks. I HIGHLY do not recommend.
Always Great love coming here!!
I am so HAPPY with my purchases my Queen size EVAN bed set is Beautiful ..My Recliner Loveseat and Sofa Perfect . And the Store Manager Matt and his employees Emir, Sherry they are truly helpful and wonderful. PLEASE be patient as with COVID they are working HARD to get you the Items you need . Can I say They Go Above and beyond Matt drove to the Postage store to get my side rails Now Who does that Not ever has a furniture store done that. You guys out did yourselves to make this Customer HAPPY. I cancelled an item and was refunded on the spot No run around. DEFINITELY RECOMMEND THIS STORE..Again with COVID things may take a little long to receive just like with any furniture store so please be patient.
Great prices staff was awesome and very friendly recommend to all!
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