On August 9,2021 I called Westbrook automotive to make an appointment and spoke with Trina. I asked if there was a fee for diagnosis and I was told No I was told that there was no available appt for Monday but to bring it in on Tuesday at 7 :30am-8:30am. I dropped off my vehicle and was told that no work would be completed without prior communication of prices and someone would give me a call on Wednesday to inform me of what issues were found. On Thursday I still had not heard from anyone so I called for an update. I spoke to the same lady and she said that the mechanic had not looked at my vehicle and she would call me. On Friday August 13,2021 2.5 hours before they closed at 5pm I called to see if anyone had looked at the vehicle . I was told that no one had looked at it. I went to pick it up because I had been without a vehicle for 4 days with no update on what was wrong. When I arrived Scott told me there was a fee of $137 with tax. I wanted to know why I was being charged when I was told there was no fee to inspect. At this point Trina told me that she had this new machine and it costed money every time they put a vehicle on it. I told her that it not what she told me as I made sure I asked before I dropped it off. I then asked her what was wrong with the truck since they put it on the machine. She said she could not answer and she wanted me to speak with Scott. Scott told me the vehicle had a cylinder 7 misfire. I asked Scott how much it would cost to fix the Cylinder 7 misfire. Scott said I dont know how much it will cost because the bill had not been paid. He just kept talking about the diagnosis fee. I hung up with him and went back to the shop to pay and get my vehicle.Once I arrived I tried to get a better understanding of what I was being told because I paid $137. for a diagnosis fee without any information on what was really wrong as Scott told me a cylinder misfire could be 1 of 5 different things . I aske why he could not tell me if it was one of the five things since they had the vehicle checked. Scott told me he could not finish the inspection because I was picking up the vehicle. Scott was loud and rude and In informed him that his behavior was unprofessional and rude. He then asked me what did I want . I replied to know what is wrong with my car. He told me I would have to leave my vehicle with him until Monday. I left at that point and he followed me outside as if I had did something wrong and not wasted $137. Money was never any issue I just wanted professional service for a fair price and received neither. I have the entire interaction on video footage.

Westbrook does great work. You feel comfortable leaving your vehicle with them. They will even take you to rental car dealership or home if needed.

They did a great job on my SUV. Very Satisfied ☺️

Scott really knows what hes doing. Our truck was fixed within a few days. Would recommend.

Excellent service. Always honest and affordable. Trina and Scott are 1 in a million.

Its a great place, they really know what theyre doing!!

Awesome job! Great communication and attention to details.

Best service in Memphis.

Scott & Mrs. Trina are awesome & honest. I have referred family & friends to them because of the level of service they give. They have become part of our family.

This is an Excellent place to Repair your car, The service and attention for the costumers is marvelous! Highly recommended! Thank you for everything. Mrs. Trina and Mr. Scott

Good honest folks that will do you a great job!

The proprietor shoot you straight they cut no corners they do quality work

Best auto shop in Memphis. Very honest family business.

The only mechanic I use. Honest and professional. I have been taking my cars there for almost 20 years.

5-Star Auto Repair and Customer Service

Excellent service

Good local shop.

Great people and high quality work

Very nice ppl

We trust them with all our vehicles. Quick and reasonable, too.

Amazing customer service!

Very nice people !

Timely and professional

Great Customer service

Dont trust them!!

Good