My experience was a little different in that I sold them a car. I worked with Vince Newman and I highly recommend him if you need to buy a car! He treated me extremely well and he is very knowledgeable. Ken, in finance, was also great to work with. They all made it a fast and easy experience and we had some laughs in the process. Thank you so much!!!

I recently purchased a used vehicle from Medford BMW. One has lots of motivation to write bad reviews when things dont go well, while compliments usually fall by the wayside. Vince was my salesman, and he was easy-going, and a true gentleman. Best salesman Ive ever encountered in 40 years of purchasing vehicles. I Highly recommend him.

Don’t trust any of the positive reviews for this company. I used to work here and not only are most of these positive reviews fake but they are written by staff and the owner. The negative reviews are spot on. The service department and service manager is a joke. They lie and take advantage of customers. They usually don’t know what they are talking about and make a ton of mistakes. If you happen to know what you’re talking about and disagree with the service staff they take it personal and prefer to only deal with customers who know nothing about cars. If you try to complain about the level of service they are likely to turn you away. The sales department will also forge needed signatures and de-horse you out of your car to ensure the sale goes through. This dealership is not to be trusted and I quit working there because I did not want to be apart of such a shady company. Anyone who continues to work here has no honor and should be ashamed. Beware of this place. Go elsewhere.

Had a great experience here! Justin found the perfect car for me in a matter of no time. Ken in finance is also such a pleasure to work with and makes the buying process fair and easy! If you’re shopping for a car stopping at Medford BMW is a must!

Im a blue collar log truck driver and I love European Automobiles. Kirk and the team at Medford BMW helped put me in my 1st BMW. They treated me with respect and kindness and seemed to go the extra mile to help us meet our financial needs. The BMW - Genius.....is an amazing guy! Im very grateful for my X3 and it truly is the Ultimate Driving Machine!!! Thank you all so much.

12/14 New X5 my dream car!Its beautiful X5, and I love this place my sales guy was Justin and he was amazing. He is super friendly salesperson and top notch. If you want a great car coming here is seamless purchase. Lilian finance manager is so nice. We have purchased two cars here, and I will come many -- many more times. I really cant say enough positive things about Medford BMW. Justin has honestly made this the best purchase we have ever done. The staff is super friendly and professional. This was awesome deal and beautiful X5. Did I say I love my new X5 love love.I didnt expect to purchase a car this day. However, going and looking at used BMW was so easy here. The sales person walked towards us and we were like oh F... Here he comes, but I need to say Bill was great. He wasnt pushy and the great thing was he knows his stock. We looked at a used BMW and being 64 I didnt think I could fit comfortably but that wasnt the case I did with lots of room. This car is amazing to drive and Im so glad I purchased it. What a great group of people to deal with at BMW medford.

Set an appointment two months ago and they did not have the parts required for the service I requested. I’ve had multiple issues with this stealership on multiple vehicles, hence me attempting to set an appointment two months ahead of time. Tried to give them two month heads up and they still fail. They can’t diagnose problems correctly and I’ve caught them in lies. If they are willing to lie directly to my face about policies and being prepared for my service then I wouldn’t trust them to diagnose issues for customers either. I would not recommend this place at all. Worst bmw service station I’ve ever been to.

This is not a real BMW dealer. Its owned by Lithia. Worst customer service of all bmw dealers I’ve ever been too. They never have my parts on time or a loaner vehicle when service takes longer than 24hrs.—to their response— I don’t need to go to Southern California!!?? I had local errands to run while you changed my oil for 4 hours. Funny you don’t deny making these other mistakes. And not one apology for the inconvenience.

You need Vince Newman in your back pocket. This is the fourth vehicle my husband and I have purchased and weve sent our family and friends to him, too. He will find you the vehicle that youre looking for, answer all your questions, promptly responds, and his finance department makes it happen. Quality cars, impeccable service, and you will find yourself coming back to Medford BMW every time.

Exceptional service as usual. My car, a beautiful blue 2012 335i and had them give it a BMW SPA which is an exhaustive detailing service. I do this twice a year and the team at Medford BMW gives me back a car that looks like it should be on the showroom floor!So, take the time to bring your car to Medford BMW. They will treat you like family...both you and your car!

Ryan in parts is very helpful, friendly, and professional.

Over all a good experience. My vehicle was repaired and serviced exactly as they said. Shuttle service was prompt. Well taken care of.Only one thing was difficult. They had my vehicle for about a week, and I wish they had called me a bit more frequently with a progress report. Im a worrier.

This review should be a cautionary tale if you think taking your car to a dealer will get you the best advice. In a period of 2 weeks, I took my 2005 330 convertible into Medford BMW twice. Both times I was told things that made me believe that their “expert Techs” were either incompetent or they were telling me things that were untrue. I bought my car new in 2005 and garage my car during the winter. This year, when I first drove it, the car was indicating that the top was not secure. Nothing happened when I pushed the buttons to lock or lower the top. So, I took it to Medford BMW. They told me that the front motor latch was broken and it wouldn’t release the top. Because they couldn’t get into the top to replace the motor, they would have to break the front latch trim and replace it. Motor - $910 and trim assembly - $746. Total - $1656. Had to think about it, so I picked it up and brought it home. So, I hit the internet. An allen wrench comes with the car to manually unlock the top. I used the allen wrench to unlock the top and manually lower it. I emailed the service advisor and told him the top was unlocked and lowered. He wanted to know how I did it. Later, he said he spoke with his “tech” and was told that if I was able to manually lower the top, then something was probably wrong with the hydraulic system. So, I had to read him a passage from page 541-3 of the service manual that stated when the car motor is turned off, the hydraulic pressure will be released after 10 seconds. I told him that I didn’t want anyone else to work on my car and guess what was wrong. He told me to bring it in again and he would have the service manager work on it. A couple of days later he called and asked me to come in so he could show me what was wrong. They had taken the trim piece off so they could get in and see what was wrong. They showed me the motor that was broken ($910) and said that when they latched and unlatched the top using the method I told them about, the latches would unlock the top, but they wouldn’t move far enough out to engage the sensors which would activate the buttons to raise or lower the top, so both latches (which had visible cracks in the plastic part of the latch) would have to be replaced at a cost of $1100 each. New total - $3110. I had a hard time believing that 3 separate pieces of equipment all failed simultaneously. I had asked them not to attach the trim piece so I could play around with it. I brought it home. I manually raised the top and used the allen wrench to lock it. When I pushed the button to lower the top, I heard a noise, put my hand on the motor and could feel it working, but it wasn’t unlatching the top. So, I manually used the allen wrench to unlock the top. If I can manually use the allen wrench to move the latches out to unlock the top, I should be able to continue using the allen wrench to move the latches out further to engage the sensors. I did that and the hydraulic system engaged the top lowered automatically. Latches didn’t seem to be broken, so maybe all I needed was the motor. Back to the internet. Apparently when BMW built these cars, they decided they could save money on this $910 motor by using a piece of plastic for the gear. This is such a common problem that you can buy replacement gears that are made of metal. So, I took out the latch motor and opened it up (easy to do watching youtube videos). The plastic gear was indeed broken. I ordered a new metal gear replacement from Amazon for $29.90. Replaced the gear in the motor and put everything back together. AND IT WORKS PERFECTLY! Granted, the latches are cracked. They may have been cracked for a month or for a number of years. I’m sure they will ultimately fail, but that may be months or years away. They are not broken yet. So, whomever decided to say that the latches were broken either was incompetent or lied.

The sales team are great and nice. They know there job.

Always excellent service at Medford BMW! Fast and friendly with free coffee, what more could you want?

This place is the best. Good people, good service. Recommend highly !!!!

Friendly staff, very good customer service, and decent selection of vehicles.

Everything was amazing!! Went to the dealership to just price out a new X5 and ended up driving off the lot. Everyone was incredibly helpful. David, Andy, and Lillian were all great. They worked with me and made sure I had the best deal. I told them my budget and not only did they make it work, but they went above and beyond to make sure I had the best rates.I even joked about having to drive down from Seattle to Medford every time I need to get it serviced because of how great the service department is as well. I was so happy with Tim and Eric’s level of service they provided with getting new run-flat tires and the roof racks installed on my X5. Tim and Eric truly went above and beyond as well as David, Andy, and Lillian.

Kirk was on top of things, he was honest, kind and not at all pushy. I appreciated working with him very much! They did everything they could to get me the best deal and put me closest to my budget. Everyone was really friendly and relaxed, not the experience I expected but very much appreciated! Thank you!!

I come here to get oil changes on my old 330i great service friendly people they installed a few emblems that I bought from them for free I dont know about the quality of BMW as my car seems to be falling apart at 75,000 miles but as long as theres Medford BMW I guess theyll take care of me

Friendly and fast service. Always fun to look at the cars!

Very unhappy with their service. First time I took my car for an alignment they didnt do the entire alignment due to what I assume is laziness and the 2nd time I took it they decide after I drop it off they dont want to do It. My car is very aftermarket and if they didnt want to do it then they should have told me versus causing me to scramble to find another place thats capable. If your car is stock then youre fine but anything aftermarket dont bother.

Kyle was great. Super quick with responses to my many questions. Very easy car buying, never felt pressured. Great experience, and we love our mini!

By far the best servicing experience my family has ever had. Took our Cooper in to get a belt replaced, and not only did they get the required job done in the correct time frame, they also took the liberty to fill up all of our fluids, and vacuum the interior. Will definitely be going back for another service, if necessary. Highly recommend.

Very friendly. They even have a shuttle to take you places while they work on your vehicle.

Go see vince newman!!! Hes your guy im telling you!!! Listened and followed through with everything! Also Ken was a great guy and made paperwork a breeze! Will come back in the future for sure as well as recommended to friends/family! SO HAPPY WITH THE PURCHASE OF MY NEW TO ME 2018 MALIBU!!!

18 years of business with Medford BMW - recently purchased another brand and Medford BMW service is HEADS above the competition! In fact I just referred a friend to them when asked which vehicle I loved the best - both are good, but the SERVICE @ Medford BMW is TOP SHELF!!!

Great experience buying a car from these guys. Justin was an amazing sales person. No hidden charges, no up selling costly options, not pushy. You get what you see. Thanks for making our experience seamless.

Medford BMW is a great dealership to work with if youre in the market for a new BMW. Last year I spent months trying to order a high demand M car from other dealerships in Oregon with no luck. Bill Courtney secured the car I wanted in about week, made all the arrangements for European Delivery, and kept me updated on the status of the car during the entire build and shipping process. I couldnt be happier with my purchase experience. Theyll definitely get my business when I buy my next BMW.

Exceptional customer service and reasonably priced maintenance.

Justin H. And Lillian at bmw gave me the most comfortable 1st time buyer experience . Everyone there was very nice. Thank you guys .

Very well run, and kind folks doing their job. Love the product, and they understand why we would get another from them.

I was in the market for a new car and decided the X3 fit the bill. I configured the car on the BMW website and solicited bids from all of the Oregon BMW dealers. Medford BMW offered the best deal, and I just picked up my new car from them. Everyone I dealt with was pleasant, knowledgeable, courteous, and enthusiastic. There was no over-the-top effort to sell add-ons or other BS. Thank you, Medford BMW staff, for a very pleasant car-buying experience!

Everything was a great experience. The service manager went out of his way to get the work done in a timely and expeditious manner. The technicians found a fix for my problem which did the job in a cost effective manner. The service department was very thorough in inspecting my vehicle and the detail job made the vehicle look like new. Kudos to the team at Medford BMW.

Professional, great service, and beautiful BMWs !

Flew down from Portland to buy a car here, they made the transaction painless and even picked me up at the airport in a BMW. Cool company!

I work for a dealership in Klamath Falls and see a lot of different dealerships. The Medford Bmw service department is the absolute best service department I have ever seen! They have bent over backwards to make sure I get taken care of and are going out of their way to make sure everything is perfect for me. They also have a very nice staff that remembers my situation and name on every occasion! Once again absolutely wonderful department! I will always go here for service.

Very good serviceWe went in for 2 recalls which were promptly executed but we also got a full complementary car report !It was during the pandemic and although they mentioned they couldn’t offer the complimentary car wash, what a good surprise we had when our car came out all washed and cleaned !Brandon and his team were very proffesionnal answered all our questions and have been very responsive in our follow up.This is exactly what you expect from a brand like bmw : good stylish reliable cars with great service.Highly recommend !

Awesome dealership, thanks to Kurt for showing me the BMW, sorry we couldnt work out a deal, maybe next time 🤗

First place I have been that actually followed through on getting me a better deal on a car.

Our beautiful golden anniversary 2003 Z3 M series spent 3 months at Medford BMW due to rodent damage after just a week outdoors. $8000 later, It finally was drivable enough to get it 70 miles home but top would not go down & xar would not start again. The antenna was missing. We had to register it as salvage. Months later we rewired it enough to get it running & manually lowered the top. Then found the boot in our trunk would not fit. It was not the boot that went into the shop with our car. Not impressed.a last straw.

Excellent customer service! Love their new app that communicates unknown issues. Easy to share these issues with family members for discussion, easy to communicate whether to fix with technician. Nice job BMW! .... Visit #2: another great experience. Mike and his team always go beyond what is expected.

Very polite and knowledgeable staff. We bought a car through them and they handle all the DMV paperwork so plates get mailed to you. I didnt feel over pressured to buy a car now.

The World Needs more Service people and Mechanics as the Ones Working at BMW-Medford!As a mortal consumer with an average bank account, you tend to purchase one of these amazing cars with a silent voice in the back of your mind, reminding you of the fact that you will one day have to take your beloved car to one of the BMW centers (in my case 1.5 hours away) for service... And everyone knows they charge an arm and a leg for EVERYTHING you come there for right? Well not this place.What Mike M. and his Head Mechanic were able to do for me when I pulled in there, (unable to even shut my car off because of a complicated Exhaust Fluid issue) was above and beyond their call of duty! I had been using a slightly wrong type of Exhaust fluid (most car guys I know didnt know there IS such a thing as a wrong type of DEF- and believe its all the same...). The result was a 200 mile limit after which the car will not start up again. (Heed my warning- use ONLY BMW-Exhaust Fluid if you own one of the Diesel models!) It was an easy problem to prevent, but out of ignorance, there I was, in quite a pickle! The solution was either to take the DEF tanks apart, drain, rinse, and refill with the right stuff.... A procedure involving a couple of hours (and couple of hundred dollars in work) OR fill up the tank with the correct fluid and drive it until the sensors eventually pick up the right information again and the warning would go away. The latter being a solution they could have easily advised against and I would have went with their advice. I was completely at their mercy, not knowing much about the inner workings of this complex (but utterly FUN-to-drive) machine....Not only did they help me figure out the most cost effective solution to my problem, but never once did they pressure me to go with the $600-solution. I couldnt believe my luck and actually drove off the lot without having spent a dollar- something I deemed simply impossible before! THANK YOU!I can honestly say I LOOK FORWARD to my next trip to BMW -Medford because I know I will be dealing with some of the best and most honest professionals BMW employs!

Very helpful Staff. Theyre all knowledgeable, they ask as well as take questions. A terrific experience. Actually look forward to doing business with. Free to roam New Car as well as sit or ask questions of Service Dept. This is rare. 120% Satisfaction.

There are not enough superlatives to describe what a quality dealership Medford BMW is. The experience that my wife and I had purchasing a vehicle was outstanding. Vinnie is an amazing and highly knowledgeable sales professional. My son bought a car there that ended up having a really fluke issue that was no fault of BMW Medford, yet sales manager Rodney Schultz, service manager Mike Mccornak, and general manager Joe Tate made herculean efforts to not only meet my son’s expectations in a challenging situation, but far exceeded them. They went way above and beyond for him. My family has had a lot of experiences with car dealerships, but none have surpassed what we have enjoyed at Medford BMW. Our son lives in San Francisco, but will always make the drive to Medford to enjoy what Medford BMW offers to their clients during the sale, and after the sale.

I am that person who dreads shopping for a car. Ive never had a really positive experience and go through a lot of anxiety before and during the ordeal. Medford BMW has changed all of that! Joshua greeted my daughter and I, showed us the car we came to look at, as well as a similar one I saw when we were there. We were treated with respect and honestly the conversation was relaxed and friendly. Next, the negotiations where I thought things would go from friendly to anxious. NOT SO! Over the next couple of hours we worked with Joe, Jeff and Joshua and it was amazing! Joe worked to get me into the car I wanted while making me feel like a part of a family. I got a more than fair price for my trade-in and a great deal on the car. Ive been recommending their dealership to everyone I know. Thank you Medford BMW... Im thrilled to be part of the family.

The guy who helped my friend was very kind of nice and seemed down to earth

Took my e38 in to get my amp coded because it was replaced with one from an e39 (same system, different number of speakers) told me it couldnt be done. They didnt even attempt to do it! Took it to Boyd Motor Werks in Portland, it was done in 10 minutes and for free! Unless you have a new bmw with problems I dont recommend going here. Any indy shop is better.

This amazing service team went above and beyond for me and I dont even own a BMW. I have owned serveral cars in my life, majority of used, and have usually needed service. This team stood out with customer service above all, even when I was given bad news. They made me feel welcome and like their #1 customer. - Thank you

Easy to schedule appointment. Started on time. Awesome loaner car. Reasonable price for detailing. My car looked brand new when their detailing crew got done with it. What’s not to love????

Everything was completed not just on time but early. Appreciated, once again the loaner car to take care of several appointments. Being from out of town, your service center makes the experience seamless and without stress. Thanks again for all your help over the many years.

Vincent was very helpful. He answered all of our questions. He wasn’t pushy. We ended up buying a vehicle, everyone was very helpful and polite, we moved through the process quickly, we were set up with an associate before we left that taught me all of the functions of the car. Very happy

Took my 2015 Mini Cooper S in for an oil change and spoke to the service manager about my air conditioner not seeming to work properly. I had it up to Portland for its 10,000 mile service in November and told them, they found nothing. Medford BMW said that they would check it out. Stated that the air conditioner didnt seem cold, could not find a problem, but went ahead and gave it a boost of Freon(?) and it is way cooler than ever before. They went above and beyond! Great customer service and didnt even charge me. THANK YOU so much.

The entire team, from sales to service, consistently strives to provides prompt, courteous and HIGHLY knowledgeable customer service, frequently going above and beyond to exceed customer expectations... which, ironically, is exactly the experience you expect to have at a dealership of this caliber.Neither the experience nor the coffee bar disappoints!

Our experience at BMW in Medford as excellent. Especially Justin did a great job assisting us. Thanks again and until next time!

Ive had my BMW serviced here for the four years that Ive owned it. The staff is very knowledgeable & professional and no nonsense. Ive known the service mgr Mike since highschool and his department is top notch. If you have the pleasure of owning one of these machines, dont take it anywhere else in the valley. Theres a reason this dealership keeps winning National Service awards - its Mike and his crew.

Medford BMW, Joe, and BMW make an unbeatable combo. Driving a BMW is an incredible experience but I cant believe the service level of BMW Medford and BMW ... they have gone to a level of consideration that just isnt found in many places anywhere ... in the world. They are out of this world!

Couldnt be happier with my purchase. I went into the dealership expecting the usual back and forth hours long negotiations and was pleasantly surprised how we all agreed on a number and a rate in 5 minutes. we still had to do all the paperwork but this was by far may best car buying experience EVER!

I am very impressed with the customer service at Medford BMW. From every department. Their service is excellent. My family and I have purchased 5 vehicles from them. They are committed to excellence and customer satisfaction. Thank you staff at BMW! Shout out to Kyle! If you want an amazing buying experience... see Kyle. See Mike and all the guys in the parts and service for exception care of your vehicle.

My wife and I were in the middle of a 500 mile road trip to go see family for Thanksgiving when our car suddenly decided it would be of more use as a large paperweight. Luckily we were able to find Medford BMW about an hour away. We called, and they very kindly found time to fit us in that same day even though it was the day before a holiday and they were clearly busy. Not only did they manage to get us in, they had the car up on a lift within about 30min of arriving at the dealer and had diagnosed the problem. However, because of the holiday it was going to take them the better part of a week to get the necessary parts and get them installed. Our service manager, Brandon, was absolutely awesome. He arranged for a loaner within about an hour so we could still make our holiday trip and then kept us in the loop over the next 5 days step by step as they got the repairs taken care of. He gave us a date and time to come back and pick up the car and true to his word we showed up, grabbed it and signed some paperwork and were back on the road headed home within about 10min.I truly cant recommend these guys enough, Brandon in particular. He saved our holiday, and we dont live in the area and have never been to this dealer before. Truly blown away, so much so that I may consider making the trip back down to buy my next car, and I live in Washington!

The wonderful people of Medford BMW earned an Exceptional Performance Award for their exceptional service! The employees who make up Medford BMW go above and beyond for their customers and deserve to be commended. Its always a pleasure to take my car in for service or stop in to check out whats new.

Good place. Nice people.

If I could give then more stars i would. Every single person we came in contact with from sales to finance was amazing and professional. They we so helpful and kind. They worked so hard to get the best vehicles and deals for our family. Joe Tate was fantastic and really has a great team that he should be proud of. They made lifetime customers out of us for sure!

Great service! My experience at your shop is what I expected and received, plus a feeling of confidence in your service performed. Thank you!

I have been coming Medford BMW for service for 10 years. Between the quality of service and amazing customer service I will never take my cars any where else.

The folks at Medford BMW exceeded my trade in expectation and giving me a fantastic deal on one of their used vehicles! to boot. I highly recommend them and plan on returning to their establishment when Im prepared to buy my new BMW dream car!

As always the service department was excellent. Everyone is friendly, helpful, and professional. They gave me a loaner vehicle and I was able to pick up my car the next day. The whole experience was great!

We were just starting our vacation when are car started giving us trouble. Mike and his staff at Medford BMW saved the day by arranging a car for us to stay on track with our vacation while they attended to the car.They kept us informed and got the job done. That was very much appreciated.

Medford BMW will treat you very well bend over backwards to make your experience a great one James Moon is one of the service advisors and he knows his job thanks Mr Moon

Excellent customer service, answered all my questions and even explained some things I didnt understand. The assistant service manager was the one I collaborated with and hes very knowledgeable and kind.

Best experience buying a car. Everyone was professional and super friendly. I would highly recommend buying from Medford BMW, they will take care of you.

Morgan helped me with selling my car through KBB. I super appreciate it because she was so kind and talked to my bank until the deal was settled. Thank you so much!!

Love the service a great group of people, wish their cars were as reliable. I would definitely suggest there service.

Vince our salesman was great! He helped me over the phone and was able to come too an agreement before driving 9 hours for the purchase. The rest of the staff were friendly and easy to work with. They made the prices easy and simple!

Everyone was very helpful and courteous. Josh in Service and Ryan in Parts were great, and the shuttle driver also was very considerate. Five stars to all of you and Sarah too!

I love the BMW experience! Medford dealership gives excellent service and the entire team certainly delivers a BMW worthy experience!Thank you Kirk, Tim and Lillian!

We were in town visiting friends and dropped the car off to have it checked, and new wiper blades. Since our drive was from Prescott, Az to Medford, and then back again, we wanted to be sure the car was in good shape. Everything was done in about an hour - very satisfied!

Kelly is AMAZING! She doesnt pressure her customers to buy! Highly recommend

I had an excellent experience buying a used BMW from this dealership. My salesperson Bill Courtney went above and beyond to help make the buying experience easy and enjoyable. As an out of town buyer I had many questions about the car and the buying process, and Bill was very quick and thorough in answering all my questions. Not only did he pick me up at the airport and make sure the car was perfectly clean and detailed, he even gave me suggestion of things to do and places to see while I was in Medford. I highly recommend Bill and the rest of the team at Medford BMW.

Great buying experience. Low pressure, salesman worked hard to get us in a beautiful car. Car was detailed nicely, clean, and full tank. Finance and paperwork went quick and smooth.

James at the service department made sure my needs were taken care of. I have had nothing but positive experiences with both the sales and service staff. Everyone is friendly and ready to help where needed.

As usual, the service department was excellent. I was checked in right away and my service needs were discussed. I waited for the time that had been estimated for me and my car was washed and clean. I was completely satisfied and enjoyed the new building and accommodations, too! Mike McCornack is wonderful!! He is very courteous, efficient, friendly,helpful and goes out of his way.

Very friendly and courteous. After showing up for the factory recall appointment they didnt have the part in stock. They recognized that I had taken time out of my day for this and actually came to my place of business to pick up and deliver the car once the part was in. Thank You :-)

Friendly sales process. Nice staff, especially Joe. Car was supposed to be the thoroughly checked but only three stars due to problems with 2015 X1 - alarm system does not work fully, diagnostic trouble code not cleared left from previous service. Fortunately remedies to covered by warranty (different dealer to do the work). Sad because a lot of good work on the sales side was negated by sloppy back-office technical operations.

Absolutely no complaints with our buying experience, including everyone we met through the process

They did a great job getting numbers to me and trying to make the sale work

The team at this location went above and beyond to help me!! I cant thank them enough I had a mini cooper that was made before BMW owned mini had so many problems withcar. Between the sevice center and sales team they got me out of my mini and put me in a BMW thank you Bill Courtney and James Moon for all your help so happy!!!

Once again I came through the doors of BMW with a great report on my car, great service and a great ride from Adrian the shuttle driver!Thank you!

Awesome! New Years Eve morning sitting in the living room drinking coffee and my spouse said, Its time to get you a new car. I wasnt planning on it and hadnt even looked, but my Volvo has 165,000 miles, it was time. I called Lithia BMW and they had a used X5 that had just come in on trade. We made the 80 mile trip to look at the car and made a deal. The process was easy. I was told that the car needed to go through their shop for inspection and detail before I could take delivery. During the process an oil leak was found and repaired and issues with the cooling system were addressed. I got to pickup the car in a couple of days just in time to drive it back home via a mountain pass through a record setting snow storm. The X5 is the most amazing Snow car I have ever driven. One problem, the wiper blades were bad and finding replacement at an auto parts store didnt pan out. The parts and service department at Medford BMW had a set ready for me when I made a special trip, put them on and gave me a discount for the inconvenience of the special trip. I dont plan on this being my last BMW and as long as I have this one I will use the service department in Medford.

Great people and very accommodating though it took just a bit too long to get things rolling. Overall its a great spot for purchasing a new car

The only day that we had to come in was Sunday. Even though it was his day off Joshua came in to help us. He was so sweet to our Granddaughter that is 2 1/2. She was smitten! He made sure we were comfortable and even got me a better interest rate than I expected. I would definitely do business with Medford BMW again. They made the experience the best I have ever had.

Just bought a 2018 BMW X5 50i M Sport. These guys are wonderful to work with!! I got a great deal and Joe was very patient and willing to work with me in every aspect. Then Tim “The Genius” was extremely knowledgeable and went through every detail of the car during the delivery. I even went back for a second session with Tim to go over a few questions that popped up after I took the car home. I will definitely go back to Medford BMW for future purchases and highly recommend them to anybody looking for a new car.

I just bought a 2018 X5 50i M Sport. Not only did I get a great deal but the customer service was fantastic. Joe was my salesperson and he was very patient and easy to work with. I did the delivery with their BMW Genius, Tim, who knows everything about their cars. Even scheduled a follow up with Tim to answer some questions that came up after I did the initial delivery and he was happy to help. I highly recommend this dealership whether you are looking for a BMW or a nice used car. This dealership feels very warm and inviting when you visit and I find myself just wanting to hangout there.

Excellent customer service with little sales pressure. Dealership and all employees treated me with respect and utmost customer care. Thoroughly explained the product and made me want to buy it (530e) on the spot!

Definitely a whole different buying experience from other dealers in the valley.Probably looked at 10 or 15 BMWS on two different appointments and wasnt feeling pushed or forced on one that didnt match my wife.Special Thanks to Morgan,Eric,Joe and the service department for making us a part of there BMW family!Thanks again Medford BMW for making us extremely comfortable and satisfied with your customer service.

Joe Pedrojetti kept us informed and updated throughout the transaction. Consequently, there were no misunderstandings or surprises. The car was exactly as it was represented, and we are very pleased with it. Tim Grogan, BMW Genius, delivered the car to us and was thorough, good natured and most of all patient and understanding with us as he navigated through operating instructions on the car.

We were treated like family at Medford BMW. We were very pleased with the experience.

Fair deal on a great car. Took the time to acquaint me with my car and the services they offer. Would recommend!

Brandon is fantastic! He did what he could with a difficult situation and he was very kind while doing so. In fact, everyone, I had an opportunity to speak with was very polite and helpful.