Justin said he was incompetent and yes, he was, I should have listened. Thats why 3*s because he at least told me. To be honest, he should not work here. It is not his calling and he doesnt like retail or listening to people. Verizon, should really go above board to get me what I need due the major folly

Today I worked with Justin, such a great experience, very patient and covered all of the questions I needed to have answered! Definitely recommend him.

Namita was amazing and such a great help!! She got me in and out and had outstanding customer service!

Justin was very easy and comfortable to help me get through the process of upgrading the phone, Id highly recommend!!

The Verizon associate was the most helpful and courtesy person that I have experienced in a long time!

Excellent service. Getting new phone Monday

The Guy that helped me was great patient and very knowledgeable think his name was LaliMy old phone was messed up he assured me that he would be able to transfer everything and he did.Hands down the best experience I had at any Verizon store.I should also commend his multi tasking ability he was helping 4 customers at the same time with bill payments and a phone which would not activate by calling customer service. Although he was busy he made sure that no one was left out and had a great sense of humor.Thanks for all the help.

Excellent service and very knowledgeable staff. Came in to upgrade my phone and it was a very pain-free process. Super happy with my purchase and the service I received. Will definitely be back again in the future for any cell phone needs.

This VZ location has always put customer service as a priority! My most recent experience was probably the absolute best! I purchased a new phone for my grandson (his old phone was not backed up and took longer than anticipate, so we left the phone at the store to continue backing up and updating), we were running late and the store was closing. The store manager called me, and waited until 8:15 PM until I could get back to get the phone. I have used this location for all my phone purchases, and I will continue to come back because the customer service is second to none! Great job Wireless Zone of Mechanicsville!

Excellent service and very friendly working with Kareena today! She was so helpful and patient, answering all of my questions. I highly recommend this location when making an upgrade on your phone or any other services needed!

My go to store!! in all of Richmond. Although I got my phone about a year ago the manager Lalin is always willing to help me when ever I need help with my phone that is what I call customer service.I have never seen a guy multi task like him, no matter how many customers he has in the store he always helps everybody at the same time hes like the energizer bunny.Although he does a great job I do hope that he gets some backup because when ever I go to the store hes always there and is always working by himself.

Had a very pleasant and helpful experience at this Verizon store. The tech on site, Lalin, helped me set up my mom’s new phone and transfer all of her data and photos. He was super patient and even carefully explained a bunch of stuff on FaceTime to my iPhone illiterate parents, who are high risk and couldn’t be there in person. He was kind and extremely helpful throughout! Thanks for making her phone upgrade seamless - she was very worried about losing any photos so being able to bring home a new phone to her that looked exactly the same with all her photos/apps etc as the old one was really great. Usually Verizon stores are sort of madhouses so it was nice to have a chill and helpful experience in this one. Also he did a flawless job of putting the phone screen protector on, which I can personally not do myself without bubbles. (P.s. - this was also refreshing to have someone professional, knowledgeable, and helpful after the week before where I had spent over an hour on chat and also over an hour on Verizon customer service phone # trying to resolve some issues - very frustrating, so I was glad to not have that experience with this in person visit)

Namita was terrific and knowledgeable!

This store provides phenomenal service. I have 9 devices between my parents, children and grandchildren. They are so patient and helpful always providing great service and recommendations to save money. They are the only store I will go to for service or new devices! I love these guys !!! Even better if Lalin Farhenaaz are there!

I have been to this store many times, and the high quality of service never fails to impress. I will be a return customer many times over.

Lalin is my hero! He was so patient and polite as we switched my parents from Androids to iPhones. He answered all of their questions, reassured them throughout the whole process, and made sure they were set-up properly. Prior to this visit I compared Verizon to the DMV, but now I can honestly say I look forward to my next visit! Thanks Lalin and team!

Lalin has exceptional patience with the tech challenged! His skill, interpersonal skills and patience are soooo appreciated! He kept us calm! Thank you, Lalin!!!

The service was excellent and quick. I was surprised how quickly and efficiently we were serviced.

The management at this location is impeccable. Lilam (spell check) was very helpful and so nice. I went in for a new phone after mine was destroyed. I was informed about the promotions on my account, which I was unaware of, and other ways to save money on my monthly bill. Lilam was very very helpful. 5 stars thanks for providing great customer service!

What a wonderful experience!!! After visiting several authorized Verizon Retail locations, I can honestly say this is hands down the BEST! Lalin Peiris was not only knowledgeable about all aspects of the phones and service, he offered many helpful tips to improve our overall iPhone/Verizon user experience. Will be sure to let all of our friends and family know that THIS LOCATION is the ONLY LOCATION to consider when buying a new phone, upgrading service, or need help with anything on the account. Thank you Lalin and Wireless Zone for the incredible customer service!!!

Wow, Wireless Zone is 1000% times better than the numerous experiences I have had at the Verizon Stores. They are just as knowledgeable about Verizon accounts and products, there is no ridiculous push for sales, and they were always willing to look things up for me when I had questions. I will definitely be coming here from now on!

Lalin all I have to say about that man. He is the BEST !!!!! From now on hes the man Im going to see.

Tooba was absolutely the best customer service rep I have ever dealt with at this store. I walked in, got a new iPhone 11, traded my old phone, bought a beautiful case, transferred my data and saved money on my monthly bill. She was so friendly, professional, quick and extremely knowledgeable.

Even though I didnt agree with the Agent, He was an OUTSTANDING young man. It was May the 30th 2020 and was Shortly after 4pm.He listened to my Complaint, I did Not raise My voice ( Nor did He ) He was Foreign with a dialect but one you could EASILY understand and Went above and beyond make Verizon look good. Since He was working by HIMSELF, ( Which I thought was unfortunate)The fact that He could do His Job and do it Well during this stressful time, Well in My Opinion I feel this Gentleman Deserves a Raise. And I dont care if He just got one.And No I dont know nor am I related to Him.I just want Good Service recognized.

Absolutely wonderful experience tonight at Verizon. I was given the best service tonight by OJ. Extremely skilled and knowledgeable in his trade. He made the phone buying process a breeze, and the conversation was a plus! Thank you so much OJ!!

Friendly, knowledgeable staff.

I was having problems with my tablet. And the employee treated me with such sarcasm. Im still learning and I will never return to this store again to get help.

I was having trouble with my phone and went to the corporate store next walmart on 360 all I wanted was to transfer my data from my old phone to the phone my wife used before she got her new phone. Was very rudely turned away.Came to this store and the store rep I think his name was Laleen was by himself helping another customer asked how he could help when I explained he quickly setup my phone and transferred all my data I was in and out in 15 min.Much better customer service and attitude than the reps at the other store.

We decided to switch back to Verizon so we went to the store on 301 by the Super Kroger in Mechanicsville. One of the best experiences I’ve had in a Verizon store. Zak helped us and he was awesome. I have 4 lines on my account, so my bill is expensive but Zak explained all our options so we could get the best deal without breaking the bank. Thank you Zak!!!!

I went in this store with a new apple watch problem, it would not connect to my Iphone. I did not purchase the watch or the phone from this location. Lalin was the gentlemen who graciously helped me. He was magnificent, spent the time to get it right. Ended up checking our Business Plan to see if we could save money and I also ended up purchasing a new phone for an employee. I cannot recommend this location high enough, as a business owner these are the kind of folks you hope to have representing you!

Manager there is incredibly rude and not patient with customers. Likes to belittle and yell at women.

Zak was INCREDIBLE! My phone kicked the bucket and Zak was able to help me seamlessly transition to an iPhone XR without any hassle! He was very friendly and was able to answer any question I had! Thanks for such a great experience, Zak!

Shail was SO helpful when I came in wanting a phone upgrade. I was able to quickly get an upgrade at a good deal with individualized attention. The store was not busy at all, which was great considering the Bell Creek Verizon store is always so crowded. I was very pleased with my service there!

Walked in with my old Iphone 5C was greeted and welcomed immediately. My phone was giving me all sorts of trouble I could not even make a call.Lalin diagnosed the problem and while doing so also found out that I never had a Apple ID hence never had a backup. I had pictures with great emotional value and I would have lost all of those if my phone died.But Lalin took his time created an Apple ID backed everything up for me with great difficulty.He then fixed my phone so that I could get to my doctors appointment on time.I wish to commend him for his efforts to help him there was no pressure to buy a new phone but he did take his time to explain why I should be getting one and showed me all the new features of the XR.He should be taken as an example to train what customer service and customer satisfaction is especially with elderly people like my self. Will be going back after my doctors appointment to get new phone as he just won him self a customer for life.I will recommend this location any day to anybody especially Lalin.I hope his Management knows what a great asset he is.

I wish to commend Lalin of Wireless Zone Mechanicsville. He spent a great deal of his own time refurbishing my 11 year old laptop, so it would be usable on the internet! He even offered to come to my house to set it up! This is truly excellent service!! He continually refused to take anything for this extra excellent service.

Listen up Verizon leadership, you have a super star working at this store!! Lalin was incredibly helpful with diagnosing my phone and worked on it diligently trying to get it operational (turns out the logic board was bad). While working on my phone he assisted 2 other customers and balanced everyone’s needs and questions with ease and made all 3 of us feel as if we were getting his undivided attention. He should be considered for a training position to help all employees better understand customer service/satisfaction and how to stay calm under pressure while staying acutely focused on the task at hand and customers needs! He’s a rock star and deserves a raise and promotion!

I walked in right when the store opened to get a new iPhone. I was at the store for 4 hours because little did I know I had never backed up my phone so the process of backing it up took up the majority of my time here. Tooba was very patient and friendly while my phone backed up and restored to my new phone. Highly recommend this store and Tooba for all of your Verizon needs!

Excellent service. Explained everything to me and made sure we would know about pricing, expected bill amounts etc.

Lalin was amazing! He went above and beyond, answered every question and was very patient with me as I asked all my questions and maybe even repeated myself a few times. Lol. i recommend this location to everyone in the area!

My experience was great! My guy had a great sense of humor and moved things right along so it didn’t take all afternoon. He was informative and very helpful

Totally a great experience! Enjoyed all the help from Tooba, Farhenaz, Lalin and one other person whose name I did not have. All were pleasant, very professional and helpful. THANK YOU for helping myself, my son and mother in law. WE all were very happy with the product, the experience and really appreciated everyones patience as we learned to navigate our new phones and as we asked many questions. Will definitely recommend you all!

Zak is a very helpful and informative associate! I highly recommend him!We had a very good experience buying a wifi system and new phone.

I went I to the store hoping to buy no more than a new charger. Needed a new phone, but didnt want to spend a lot of money. Staff by helped me use my credits, eligibility for upgrade, and kept my cost MINIMAL. Transferred all my important data and sent me off a happy customer.

I had been very distraught with the recent Samsung Android update that happened this week. My S8 went completely haywire and after two trips to the Verizon on W. Broad and over 2 hours with customer service tech support, my issues could not be remedied.On Friday, I decided to try a different location and Zak answered the phone. I explained my issue and frustration and Zak assured me that he could help. He told me he would wait for me to get off work and to bring in the phone.As promised, Zak was there waiting for me and talked me off the ledge because I was considering an iPhone 😞....Patient and rendering great customer service, Zak attempted to trouble shoot the issues, but when all attempts failed again, walked me through purchasing andupdating a new phone. Thanks again Zak for your extreme customer service and cheerful attitude! I remain an Android customer thanks to him!

The customer service here is superb! Shail helped me to upgrade my phone a month early when my current phone broke unexpectedly, and he worked some magic to actually save my family money in the process. I would definitely recommend visiting this location over the local Verizon stores!

Very nice staff here. Had an issue with a phone and they diagnosed the problem and helped solve the software issue. based on that we decided to go back there when it was time to trade in our 2 year old phone.Nice people. Nice location

Todays customer service Verizon representative Zakariah was exceptional. I am incredibly satisfied by his attention to detail, his customer service and kindness.

I recently upgraded my wifes phone and my I-pad. The help and service here at this location is over the TOP!!! Both Prakash and AJay are very helpful and command total knowledge to make my visit a seamless experience. I highly recommend this store and location. I will return for future business. Good people.

We went to get a new phone one evening last week. I appreciate how quickly and efficiently the sales associate took care of us. I was also pleased that the phone and all of its accessories were in stock.

Wonderful experience. Fast, friendly service from Shail. Thank you so much Shail! He took his time and explained every option available to us. He even took the time to provide expert setup of all our devices. Cant say enough about this store. It was great!

Incredibly smooth experience. By far some of the best customer service Ive ever received. Moiz and Jonathan were very professional, helpful and went above and beyond.

Excellent work by Varun. Explained all info in detail. Enjoyed having him serve me. Thank you

Tooba was very nice made me feel welcome and will be back again

Went to move our service and the rep was great. Moiz was very helpful and helped move all our photos and contacts over. Store is clean and employees were friendly. Happy with service and Verizon.

Shail is very knowledgeable and friendly. He helped me with my phones ability to text pictures. I have been going to this Verizon store for several years and always get excellent help.

This place deserves 10 stars!!! They provide the BEST customer service. We wouldnt go anywhere else. Weve been coming here for 5+/- years.

Awesome staff. Very helpful. Ive bought 5 cell phones there. Very nice people to deal with.

Went to upgrade my phone and was surprised to be helped quickly by Sahil who was very polite and helped with what I needed. Definitely a good store with great service.

Very knowlegeable staff that really works with you to find exactly what you need and something for every budget. Store is clean, selection is good, employees are very knowledgeable and friendly. If they dont have it, they will order it from another store for you.

I have had my cell phone with Verizon for over 12 years. And one of the reason is this store. They are helpful and find solutions to any of the problem I have had. They also have try and save me money when they can.

Zak was awesome and very helpful he set me up with a new phone.Zak deserves great recogotion.Thanks a million t0 Zak

My experience has been excellent with zak. He was very informative and helpful solved my problem and saved my money 👍

We had the best experience at verizon,Zack Capehart was so helpful and very professional, cant wait to use our new phones

Great, friendly, fast service! Shail here hooked us up with some sweet new Samsung Galaxy S7 Edges and even threw in some awesome Galaxy Tab Es for free! Hes the best in town so make sure you stop by and see him for anything you need for your mobile devices.

They lie to you they dont care about the people they only care about Money. It would be a great thing if they could get better workers who want to work.

Very knowledgeableFriendlyEfficientBuisness

Best customer service anywhere Benice and Varum are both very knowledgeable and very customer friendly! Highly recommend!

Varun spent hours with us getting new phones and tablets. He made sure we got a good deal on the products and answered all our questions. He was the most helpful and knowledgeable cell phone salesperson we have ever had. He rates a 10 out of 10. We will return here because Varun is hear. Thanks. Tal and Karen

Shail was a big help. I appreciated his staying late to help me get my phone up and running.

Jonathan was get with helping me with my purchase. Love the way he explain every thing to me and took his time to explain.

MOST pleasurable experience at Verizon store since the beginning. I was stressed through the lost of the phone and first time in store was a great experience. Go see Sohail for great customerely service

Shail provided excellent service and was extremely helpful with all of our questions. Would recommend!!

Dont let them tell you anything you get from there is free.....shoved a tablet and a mifi unit down my throat saying it wouldnt cost a dime...got my bill from verizon..$963...thank God I had 14 days to return it all

Sohail was a great help! Very professional and personable. Takes his time with customers and is friendly.

Shail was very helpful and knowledgeable. Appreciated his time on a busy day

No question, expert, empathetic, timely making sure that my time is spent and was handled expediusly by Jonathan and sohail. I would recommend these folks without questions.

Varun is an excellent sales person very knowledgeable and very friendly

Came to make payment at the close of business but Verizon tech,Varun, was most helpful with not only accepting my payment but in servicing my equipment while I was there. Very good experience

Staff is very friendly and awesome. Will definitely recommend this store to my friends. Thanks Jonathan :)

The lady first made me wait while there was 3 representatives and 2 customers in the store. Then 1 of the representatives followed me thru the store like I was a thief. And eyed me when a card fell off the counter to see if I would pick it up

Shail was very knowledgeable and was very helpful as we transitioned from Windows phone to samsung. Farhenaaz was also a tremendous help.

Mr.Jonathan was super helpful with my new S8 and tablet. I definitely recommend coming to this store!

Prakash has been a joy to work with. Very knowledgeable and helpful. He was very professional when a upset customer came in. You are very lucky to have him

Service was excellent. Varun was very helpful and friendly.

Zak is a great help. He is so patient . I had an awesome experience here!!!!!!

Jonathan and Farhenaaz were both very helpful fixing my password for my phone.

Zak was a tremendous help. Customer service above and beyond!!

Rude. Wouldnt let me pay cash for a phone. Had to have credit card.

If you havent discovered this Verizon Wireless store, then youre going to be pleasantly surprised! Ive been a Verizon Wireless customer for many years and have visited multiple Verizon stores for phone purchases and troubleshooting, and I can honestly say that the Rutland Commons Verizon store is hands down the best.I have had the pleasure to watch both Moiz and Sohail in action since my first visit to their store on August 19, 2016. I purchased a Galaxy Note 7 that day. From that day on, despite all of the troubles with that particular Samsung phone, both Sohail and Moiz have been amazing. They have not only helped me with the Note 7 recall, but they have demonstrated that they are consummate professionals in the way they help every customer who enters their store.Both young men are patient, kind, and tech savvy. During my wait time required for the phone switch, I watched them happily assist other customers with everything from backing up photos to the Cloud to logging into a locked Facebook account, which Im sure is not part of their job description!In this day of poor customer service in many businesses, this Verizon Wireless store is the exception. Even if you dont live in Mechanicsville, you are going to want to drive to this Rutland Commons store to get the best customer service youve ever had.

Took my daughters perfectly working iphone in to have a cracked screen replaced. Got the phone home and it started glitching. I called the store had to leave a message. Did not get a return call. Few days later the phone would not turn on. Took the phone back to the store only for the manager to tell me that I had to pay $50 more to have the phone repaired. That the digitizer was broken and that we did it by possibly sitting on it or dropping it. And there was nothing more they could do. And repairing the screen costed me $80 and the only warranty i have is on the labor. I call Verizon technical support and he stated that the digitizer more than likely was damaged during installation, and not likely that we damaged it by sitting on it or dropping it. The manager of the store stated that the technician did not know what he was talking about because he does not work on phones. The verizon technician assisted me with reaching out to the Regional Franchise Manager. I am currently awaiting a call back from the Regional Franchise Manager and my 12 year old daughter is still without a phone. I will never return to this store and highly recommend that you pass by this store.

SUPERB, AWESOME, Mind Blowing folks and My friends for ALL TIMES!👊🏾👊🏾👌🏾👍🏾💜

Very good service! All who works here should have a raise in their salary.

Real helpful I was in tears now smiling and happy ! Ill be back !!

Good service and informed staff, I like this location

Prakash was a life savior. Very informative and calming.

Jonathan was very helpful with my new Pixel 2, Thanks Jonathan! :)

Very knowledgeable excellent customer service

Varun has been patient, helpful and very professional.

I purchased a Samsung Galaxy S8 from here! Very knowledgeable and friendly staff!

Super helpful got a good deal