Best experience I have ever had at this location. Employees were very knowledgeable, helpful and attentive. Took care of us quickly and efficiently.

I really enjoyed my time at this store. Derrick was extremely helpful and informative. He was quite knowledgeable and a wonderful disposition. Very pleasant. Store was clean and neat! Derrick was so good we left out with two new phones! And will do all of our business here at this location.

Matthew Honour is that dude. He helped me work through every little detail, as Im very detail oriented. And made sure i had the right phone and plan for me. He deserves every dollar he gets and more. I recommend him to anyone looking to purchase a new phone or anything from at&t.

I came in Thursday for my passcode to be reset. Derrick was AWESOME! So much so I came back Friday because he convinced me to buy the new iPhone 13. He made my purchase so quick and easy. Its the first time I have ever been in an AT&T store and spent less than 15 minutes. Give that man a bonus or a raise!!! Thank you Derrick!

Pleeeeaaase Go seee CASH Qwon and DERRICK THEY ROCK OUT HERE IN THESE AT & T SKREETS THE CUSTOMER SERVICE BE LIT !!!!!!!

Excellent experience! Friendly service!

Raekwon was super knowledgeable and helpful. His positive attitude and confidence relaxed me and he was able to get my problem resolved. In addition he sold me a liquid skin protection screen for my phone and installed it for me, and helped me register the product before walking out of the store. His customer service was excellent and made me calm down, as I was very irritated with AT&T when I walked in to the store.

I really appreciate the support that the workers gave tonight. I went in needing help with my new phone & the rep went above and beyond my needs. Her communication skills are perfect for all ages. The store was extremely busy and the rep never got frustrated with any of the customers.

The guys were extremly helpfull first At&,t where i got so much help.and all my questions answeref

Raewon was very polite when I called in. When I arrived in person he was even more helpful. He took the time to get me through the process of closing my deceased father’s account. He accomplished what another store wouldn’t attempt and turned me away twice. Raewon called the customer service number and worked through their process. There were four employees at that location and each and every one of them was polite, helpful and so very personable. In my four months of working with AT&T to close this account, these gentlemen were the high point. Otherwise, there is not enough money in the world to get me to use AT&T for anything!

Derek is friendly and professional and made my recent experience trading in my phone feel like I was coming in to see an old friend. He remembered me from my last visit and was very helpful when I needed to exchange another product as well!

This was the best Customer service I have ever received! Derrick, Justin, angel, Raekwon they are so helpful and professional! Best group ever!!!

Service was excellent I got all the help I needed 10/10 would highly recommend.

Kass has very good customer service and she is awesome at her job.

To whom it may concern Raekwon is a very respectful and great worker and we enjoy coming in the store when we have to get assistance and would like for him to be recognized on the job as a valuable worker and a well liked person

Fixed my phone. Life saver. A tech from another company couldnt fix it. The guys here did.

Their customer service is very lacking. If I have help in the store Im always there a few hours, so I have found it easier to handle everything online.

Derrick was amazing he helped with all my issues

Kass did a great job throughout the transaction and had some creative solutions for minor problems we had during the process. The other guys were very helpful too!

Young man was very helpful thanks so much

Raekwon is an excellent employee that helped us greatly.

Great experience! Derek, at the mechanicsville va location was a pleasure to work with.

Derek was great got us in and out fast!

Awesome work by Derrick to get us into new service

Service was great, nice people and a friendly environment

Barbra has helped me since my first ever phone plan. I always drive out of my way just to be able to work with her. She always seemed as though her interests are helping me the most instead of selling me the most. Highly recommend!

Raekwon is a cool guy and very respectful

Very helpful and courteous service

Derrick was very helpful, very attentive and very personable.

Great Customer service.

Devon did an excellent job. We stayed on tasked and I was in and out quickly and safely. Thank you D.

Josh was very friendly & knowledgeable about the various phones & their features. Due to the hurricane, the stores AC was broken, so it was Very HOT inside, but Josh kept his sense of humor. We traded up 3 iPhones for my kids and I switched over from an Android to an iPhone so we were there for awhile. Excellent customer service despite the unfortunate air temp. (There were portable emergency AC units set up, but still hot.)

Staff is very knowledgeable and friendly. I switched to AT&T about 2 years ago and I love it

****Hours updated as of May 16,2021***Monday-Saturday: 10AM-7PMSunday: 11AM-6PM

Great customer service

Out of stock on what I needed.

This is the best AT&T store by far. Very knowledgeable staff that happily solves your phone issues. I have gone to this store twice after being told my problem couldnt be fixed (at Broad St AT&T), only to have the staff here fix the problem. Highly recommend Bree and Brandice!

IF you are a Generation “Wha’? OMG?” like myself? may I kindly direct you to this AT&T Store in Mechanicsville... walk in looking pitiful or dumbfounded; whichever is your better look? Me? I do both to perfection. Ask specifically for Michael. Hand over your IPhone. Stand. Sit. Stand back up. He’s done. Walk back out the door looking pleased or embarrassed; whichever or as I have done three times ... both!!Thank you, Michael. And, as you just said (with a genuine smile!) “Until next time.”Michael is an exceptional young professional who can (I hope) continue to be recognized and enjoy a rewarding career with AT&T!Best!

Trick you into buying new phones, when something goes wrong they temporarily fix it to get away from their 14 day exchange policy so later on down the road to give you a refurbished phone. Micheal the manager there is a joke as well as majority of the employees there.

Only go here if you looking to be lied to multiple times by store manager Kristy, have them tell you three different amounts even though none of then will be correct, ask for help from a store manager Brianndis just for her to take up for her store manager who lied about ordering a phone thats unavailable. Had to call another AT&T just to find out the real answer. This place is a joke and shouldnt be allowed to treat customers the way they do. After all was said and done I was told by Brianndis she was hanging up due to me calling her manager a liar even though I had messages to prove that she did in fact lie!! She said sorry you feel that way and offered zero help to remedy the situation...

Customer service representative was very understanding, patient, informative, and cared. My first time visiting this store and if occasion happens again I will go back. My problem was resolved. The other customer reps were polite.

Leaving now horrible rude service agents account wasnt up to date according to service agent couldnt process my warranty claim told me to call myself also the store smelled like an open sewer agents said it has been like that for weeks Im going home to take a shower and call AT&T myself as told by the AT&T agents at the store ....worthless for this brick and mortar store to even be here these people only mosey around doing what can be done over the web or over the phone literally just occupying space Ill try my best not to return.

Im always satisfied when I leave here. Friendly service.

Great customer service...the staff is very knowledgeable and accommodating

Want to thank you John for everything I came in mad at Verizon for the disrespect and the lack of respect and I decided to go with AT&T that was the best decision I have ever made. Thank you John for helping me I’m glad that AT&T hired John thank you AT&T

We checked in and thought we were good. Why bother? The couple that came in a couple of minutes behind us were serviced ahead of us. We left.Yeah, I think I’ll stay with the competitor.

Great service!!!

Normally I have no problems. But the gentleman named josh was very rude and made me feel stupid when I was just trying to find out what was wrong with my phone.

Three days no Wi-Fi couldnt buy phone.

Always great and better than Forest Hill. Great customer service. Willing to assist customers.

Always great service, hate wait times though

The guy is so knowledgeble and helpful. He is not only introducing well on new phones but also can fix my old phone. Smile on his face always, we came to him a few times. He wins our trust and we will buy phones from him when needed.

Store is nice. People r knowledgeable. Sadly phone not returned yet.

Terrible at handling Business accounts! Lacked information and were unable to make the requested changes even with the authorized account holder at the location.Go to a different location if your trying to do anything with a business account.

I dont do business with AT &T, theyre not nice or caring to their customers especially at Directv.

I had no problem swapping my phone.

I went in for a hotspot. The sales woman said they had them for $50 or $60 now. so we waited for another sales person to become available and then go in the back for a device. The manager followed her back. They came out and announced it was $80 despite that I at this point had found it on their website for $50 (which is why I came there- Best Buy had it in person for $60 which is where we were 10 minutes prior). I am pretty sure they saw me come in and decided I would pay the price and boost sales. Not only will I not- I wrote a bad review because I dont appreciate their scheming staff. I have 4 kids and 1 income- my money matters too. We went with another provider altogether. Dishonest sales people who care only about the money.

On two occasions, I have brought my phone to them. I was unsure of how to do a couple of functions... the team members were very helpful and answered my questions... showed me how to do what I wanted to do....

They are very expensive however I love the service I receive from the coworker

I always walk out with something, good sales people

Staff is always very nice .Great service I love AT&T ❤️

Information about service quality was incorrect and working with online products is a nightmare. They need to tie their system together so a customer can be found easily.

Great staff and easy to work with! Just upgraded a device and it didnt take long at all

Worst service, worst prices, worst employees they are only interested in helping you if you sign up for the first time. Switched yo Verizon and love it

Staff were great service is terrific

Great customer service! Stole our potential business from Verizon

Great staff and very clean and well maintained:

Slow, but good service

Staff fixed my problem ASAP and I was in and out in mins FROM START TO FINISH!!

Very friendly. Very helpful.

Great customer service!!

Staff very helpful

Manager great person

The customer service of the manager and team.

Great and Honest Service

Barbara is the best...

AT _T is a total rip off. The stores and corporate. Stay away.

Excellent service

Checked out some cell phone

Holy cow, rude employees!!

Barbara is awesome

Helpful and knowledgeable

Poor customer service