I’ve had mostly positive experience working with Verizon wireless employees. My wife and I have been Verizon customers for over 15 years. Yesterday was one of the worst customer service experiences of my life. First off, the manager was rude to my wife about her service dog. My wife has needs medical support from her dog and he goes everywhere with her out of the house. He is clearly marked and has all certificates needed. Our dog is very calm in public and doesn’t bother people unless they get too close to him (which is part of his Job) I went into this store to buy a new phone for my wife. The manager I was working with was not able to provide a clear answer to what phones she had available and what the prices were. It was almost like she didn’t want to sell me a phone. If I wanted to order a phone online I would have done that on my own. I ended up going to Costco and getting her the phone she wanted. Never going back to this store again. I suggest Smyrna if you absolutely need to buy anything in person.

I have been in this store a number of times looking for assistance with my familys phones. Usually, the service is either fair or terrible. However, we went in the store yesterday and were helped by a gentleman by the name of Todd. He could not have been nicer or more professional. He was patient and very thorough with every step of the process. Its refreshing to work with a true professional with such a positive attitude.

The customer service that I just received from this store was truly a disaster. Instead of helping me Tamia tried everything she could do to get me out of the store. The customer service line told me that it was best to go into the store to resolve my issue. I told her that and all she did was tell me to call them back. She didnt try to assist me or anything. The most disappointing service Ive had in a while.

I’ve been to this store twice and the Manager Sam has helped me tremendously! The first I was very stressed due phone not powering on and it’s literally my way around being a newbi to the city. He helped me calm down and helped me get to my next stop the Apple store without having to physically take me lol. I came back today due to Apple not being helpful and yet again Sam took great care of me resolved my phone issue, got me in and out the store in under 20 min! Phenomenal customer service!! Thank you Sam!

They always try to do their best to help you with your problem. Verizon still has the best coverage Nationwide it doesnt matter how much money the other ones are going to save you if you have no signal it doesnt save you anything at all does it.

Hours are posted that store closes at 8pm. I get there at 6:01 and they are already closed. Lady REFUSED to even open the door for me to pick up an order that I already paid for. Absolutely ridiculous. 😒

We went to the store for a new phone. Cal helped us. He was absolutely wonderful and extremely helpful. He is an example of top notch customer service. Thank you, Cal.

Needed to add a line to my business account Jocquel was very helpful

Was too busy when we stopped by. Next time well make an appointment.

Very rude staff. They have no interest in Helping you. Bad customer service. I had two days in a row bad experience. Beware do not go closer to closing time.

Very helpful rep, good distancing measures in place.

The Manager Shantel was a great help, she went beyond customer service a real people person and great spirit. This is a great Verizon location to stop to purchase your next cell phone device, service or acessories.. A 1 manager, a good person with great character..

Christopher was great -he helped us get a new phone for my daughter. A couple of tips for the store in general - it is impossible to get someone on the phone when I call -have tried multiple times. Also, I went there and the store said temporarily closed without a reason, when it would reopen, or the nearest alternative store to go to. What is going on? Thanks.

Purchased a car charger. Was in and out.

Quite difficult to get an appointment online, but the place is clean and well merchandised and the staff was helpful.

Great service. Had a voicemail issue with my pixel. Was in and out 10 minutes. Issue resolved on the spot.

Let me start by saying that I give Verizon Wireless no stars at all. Their Technicians are playing games with my phone. They have turned off my phone app notifications so that I cant get notifications from my voice mail and my incoming phone calls notifications. And its ok to not like me but I pay for my phone services. They say that they dont have nothing to do with this but it is a lie. When they fix one thing they disconnected something else. All of the problems that you have with your phones the Technicians have a lot to do with it. Which is why they tell you to click the link below that I sent to you so that they can have full access to your phone 📱 and so that they can turn on or off what ever they choose to turn off or to enlighten. They delete everything that they dont want you to use. And its been a problem with the Kennesaw Georgia store and now with all Verizon Wireless phones and stores. And until I get the device services that I pay for I will not give them any stars or delete any public posts. Never will I do it. Stop playing with my phone.

Let me start by saying that I drove an hour away to this location to pick up a phone( Xmas present). Per the online hours the store is open from 10 am- 8 pm on Tuesdays. I arrived at 6:02 the store was closed. Since COVID Verizon customer service has declined significantly. The frustration is that you have to call 3-4 times to have an issue resolved. There is no accountability anymore within the company.

They are difficult to reach by phone . I put my bill on autopay and now you cant reach anyone to talk and you cant go to the store without an appointment. I am so unhappy with their service.!!!

Joshua and Chantell went above and beyond the call of duty to help me after multiple calls to customer service for my dads phone. He is in a nursing home out of state and I was at a loss in tears to help come up with a pin. They gave me multiple options to fixing this situation none of which customer service offered on the multiple calls. These two amazing people basically saved me so much time snd anguish. I truly wish customer service at the 800 number would get training from them.So much as I am an ATT client snd getting a quote to switch my family now.These two should be rewarded

WORST STORE EVER! During the pandemic they meet you at the door (thats fine) but if you need them to do something to your phone they wont touch your phone. They have touchless service. The guy on the phone kept saying we can show you how to do it... I cannot get the SIM card out.Their customer service before the pandemic was poor at best. People seemed to bothered to help you... but it is even worse now with the pandemic.My sons have their phones at TMobile... they respond. They help you when you go in. They are helpful. They smile. This store... UGH... U-G-H!!!!!

I had a great interaction today with this Verizon. I have a Pixel 2 and just got a new car with Android Auto. I walked in and told a gentleman that it would not connect. The cord worked and it wasnt the car because my Fiances Pixel connected no problem.The Gentleman simply walked to my car with me so I could show him, and fixed it in a matter of seconds. I am very pleased. He didnt try to sell me on anything, it was just a quick easy in and out fix. They have definitely earned my business, and I will come back in the future with my needs :)

Absolutely horrible customer service. Do not visit this store if you use Verizon. I came in to pick up a phone for my pregnant wife, and I was not allowed to pick up the phone even though I offered to call my wife and let them speak to her.

Great service and attention to safety, Joshua who helped me was top notch.

Got a great deal on phones for Christmas.

I went inside just to replace my screen protector on my z4. They had plenty of employees working so I only waited a few minutes for a salesman. The salesman finished with a customer then came right to me without taking a break. Joshua was his name. He looked at my phone and came right back with the new protector and also placed it on my phone for me. He placed it perfectly aligned. Thank you.

Really bad service. I went there to talk about paying my cellphone off and the guy would not help me. His excuse was that he could not look at my account. It was interesting seeing how ill trained and lazy he was. His lack of work ethic and training was very noticeable. Very sad.

I called this store to speak to a customer service rep 3 times today from the hours from 10 am to 11:45 am. Is anyone trained on answering the phone? If the store is by appointment only, how many customers are at that store location? This is awful! Unacceptable.

They have helped me every time I needed.

Useless. 1/16th capacity. Can not touch anything. Can not breath from the massive amounts of perfume/cologne the clerk wears. Not able to answer any questions. Went to T-Mobile._

Excellent customer service. Staff went above and beyond the call of duty to help me. Not to get into the nitty-gritty of it, but the problem I was having actually could not be fixed by anybody in this store and yet the manager told me to go home and he would take care of it. Sure enough, I later got a call from someone who could fix my problem. Again, excellent customer service.

Brenda and Scott went above and beyond to be helpful. They tried several approaches to resolve my issue without having to replace my phone, but when that didn’t work, they invested significant time to advocate for me with Verizon to expediently resolve the issue in a way that guaranteed I ended up with product as good or better than with which I started. Additionally, they were kind and communicative. I’m glad to have this as the store near our home and look forward to work with them in the future.

Antonio helped me and did a wonderful job. He was very patient and walked me through the entire process of setting up my Iphone 11. I was extremely pleased!

This review is directed at Cliff: you really need to improve your customer service skills especially when it comes to how you speak to senior citizens. I was thoroughly appalled when I came into the store with my father-in-law and how you carried yourself. Your impatience and irritability to help us was not at all appreciated. You’re the face of Verizon, be a better representation of it!

30 minutes waiting for a ready curb side pick up order and no one will help me! Do no go to this location!!!

I went to this store with hopes to bring over 5 phones and 2 iPads for service and to also look into business services. I walked around for a while, none of the sales people made eye contact with me to say anything. There were at least 6 people waiting before me...which I don’t mind. It would be nice to be acknowledged that you have even entered the building or to say “Hello, someone will be with you shortly.” Nobody said anything. After waking around a little longer, I left. That is worst customer service ever.

Ha! I was quite curious what other reviews would say when I looked. No surprise AT ALL!!! Seriously, this place is a scam and these people will lie DIRECTLY to your face to get what they want. Folks, I am not exaggerating here. Firstly, each employee will tell you something different. So right off the bat you know someone is lying and you dont know what to believe. But then when you try to challenge it, even in as friendly a tone and manner as possible, theyll get an attitude, raise their voices (presumably to make you uncomfortable around other guests so you just agree with them), and just be downright RUDE! The air of superiority of these people is unbelievable...how did they get such a high ranking sales job?!?!Let me just re-emphasize how they will lie directly to your face and mislead you with their confusing contracts and constantly changing policies. They told me a policy in the contract that was literally half the reason I got the phone never even existed...I have MORE than enough proof to show otherwise!! In fact it was a rep at THE SAME STORE that told me of said policy and why its a reason to buy the Turbo. Very sad state of customer service. I wish I could say it was just this store, but really its all of them....however this is definitely the worst Ive encountered.If you have a question or need help, call 1800VERIZON or check the site...they are actually friendly and helpful and have SOMEWHAT of a clue (they arent perfect...but much better).0 out of 5 stars. I dread having to deal with these people ever again.

Looking for info today on differences between Samsung models. Even asking repeatedly for help understanding the difference between S7 and S8 models, the salesperson was unable to provide the most basic info. She finally told us that she does her own research so shell be informed. Really?? I was under the impression that this was a MAJOR part of her job. On our way to Best Buy ...

The salesperson had no enthusiasm and did not show any expertise in presenting choices and options. We left the shop knowing no more than when we arrived and had to go back on the internet to research the newest galaxy phone features!

I seriously advise you to consider some other Verizon Wireless. My apologies for being rude, but the truth not always pretty. Actually, there times where its ugly. Not quite as ugly as the employees who work there, but its actually pretty close.ANYWAYS, DO YOU SELF A FAVOR AND GO TO ANOTHER LOCATION WITH EMPLOYEES THAT DID NOT SKIP THEIR GED, AND ACTUALLY KNOW WHAT THEY ARE TALKING ABOUT.

Fast quality help. Needed simple card replaced in tablet.

Absolutely the worst customer service today. I have been using this store for years and have always been pleased with the service and support. Not today. I went in for help with a problem I was having with my relatively new phone as I have done with other phones in the past. I was expecting the representative to offer to trouble shoot and at look at my phone. The person never gave me his name, barely listened to my issues and immediately asked if I had the insurance for the phone. I explained the phone was only 5-6 months old and the warranty should apply. Without really trying to understand the issues he decided the ONLY option was to replace the phone and strongly suggest I purchase the insurance. No paper work or order was given to me before I left the store,nor did I receive a text regarding the order. Left the store and the more I thought about the encounter, the angrier I got. Called Verizon when I returned home, explained my disappointment and with tech support was able to fix the problem with my phone. In addition they are sending me a sim card, which is what I thought was causing the problem. I know that Verizon officially stopped tech support in the stores years ago, but in the past the store employees at this store have always shown concern for any issue I had and attempted to try and resolve it BEFORE ordering a replacement. Learned a lesson today, always use the phone in support and avoid this store in the future. Done with this store, will not be back.

Worst service. Came in to buy 3 phones and the guy was so unmotivated to help. Went elsewhere.Update: walked in again since this location is so close to our house. Same level of service: no one greeting, speaking and completely ignoring your existence as you aimlessly wander. Verizon corporate service standards must not be connected to this location whatsoever.

Very poor level of customer service. The general manager is very rude and offensive. I witnessed him talk to and treat a customer with complete disrespect to the point where I walked out of the Marietta GA merchants walk store and signed up with another company. If this is how verizon trains their general managers then I want nothing to do with is organization. That customer certainly didn’t deserve to be talked to in such a way. Shame on you. My only regret is that I didn’t get this guys name so I could notify Verizon corporate of his behavior. This store lost my business and several personal accounts.My advice: run as fast as you can away from this store and if you can’t then certainly don’t go to the general manager with a complaint or problem.

I agree with the negative reviews by others. Extremely poor (non-existent) customer service. Very little communication. Passive/aggressive blame game. Point blank told me they couldnt guarantee perfection.. Duh. But instead of taking a positive approach, and building a relationship with me, they tore it down. And this was AFTER I explained I have been a customer for 13 YEARS (GTE Wireless to Alltel to Verizon- they all bought each other- I never changed providers!!) I also pointed out the wireless marketplace is pretty competitive. A veiled way of saying, Take care of this long-standing, faithful customer; I have a big mouth!!. Didnt help. At all.

Terrible customer service. There is always a line and the sales person I had was unable to give me reasonable description of the phones and comparisons. I will NEVER shop at this branch EVER again. Even if I have to drive 30 minutes away to actually find a reliable, customer-friendly store I will do so. Verizon is not customer-service friendly! Extremely disappointed!

I think Clif that works here hates his life. definitely hates his job.

Staff handled the large amount of customers appropriately. The sales associate was polite and helpful while staying efficient. Check out Verizons prepaid plans if you are a single person on a budget!

Fantastic Customer Service !!

Love the customer service here. I had no wait time to be helped and was out the door quickly. Very knowledgeable staff when it comes to phones and plans and such.

Best Verizon store I have ever been to!

Excellent service. April chaffin is the best.

Its a hit or miss kinda place in regards to the customer service rep you get. I come to this location because I end up with more hits. I guess its just infuriating that sometimes you get someone that can solve all your problems and work out the best deals/pricing whereas other times, they seem clueless.

Long story short there was a mix up with our bill once we bought an iPad and upgraded to unlimited data. There was a guy named Chris who went above and beyond and helped us get the price to what we had talked about in store versus what people on the phone told us. Super happy with what everyrhing and the staff :)

Just left they were VERY helpful and friendly the staff tried to keep on top of all of the customers that came in.. busy store.Very satisfied with the employees.. and I brought in a phone interview bought elsewhere and they moved my data.

Im and or in under 30 minutes with an upgraded phone for my son. Thank you Queen B!!! 👍

Attentive customer service, could bring up the suggestive sales a bit, but nice place overall

Always great service at this location. Paul has been amazing every time we have come in.

Good and fast services

Different folk certainly have different experiences. We bought our phones and contract from this location almost 2 years ago, went back a few weeks later for some assistance, and now were just there to add features when the folks at the 800 Verizon cust service number could not help us getting it to work. All three experiences have been positive, and the woman who helped us today was professional, sought help when needed and resolved our problem, even giving us a suggestion as to how to save $5. We were satisfied. Maybe it is just that people who are angry are more inclined to write reviews, and so skew the results. We will continue to use this location.

My wife is having a problem with her phone charging. Didnt feel like they wanted to help just wanted to push her to get a new phone

The store employees were very friendly and I appreciate the help

Any outfit that supports Wounded Warrior Project Supports me.

A lot better than sprint let me tell you that. If you want a Phone service than get verison.

Renovations in interior look great! In and Out in 5 mins - BONUS!!!

Staff has always been super friendly...had the worst experience today with the so called manager of the store. He had an attitude the moment I walked through the door. While he tried to accommodate me by working me in between customers - he could not answer my question if Zagg sent me the incorrect size for my screen shield or not. He kept telling me to call Zagg. Thing is - I bought the screen protector less than a month ago from the same Verizon store. He kept telling me he didnt have an answer and when another employee called my name as next in line - he spoke for me and said I have been taken care of. I looked at the employee and said no, actually the manager here cannot answer my question and I still need help. He would not let me speak to anyone. It was such a simple question - is this protector going to cover the speaker or do I need to contact Zagg for a new replacement? He repeatedly said I dont know. Do you want me to put it on? I said - since you cant answer my question if it is the right screen protector or not for my phone than no, I dont want you potentially covering up the speaker. Absolutely the rudest experience Ive ever had in a store. I called customer service immediately to have the district manager made aware. Verizon should be embarrassed to have someone representing them as a customer service agent, much less manager. Never will I step foot in that store again.

Good place very busy always have to wait

Great service....no lines. Friendly and experienced!

PJ helped this 50 something year old figure out the new 7 Plus iPhone that my husband gave me for Christmas. He was so patient, he took my phone off of Vibration so that it would ring (1st stupid problem), he took my phone off of pause and my phone downloaded in full the first time (2nd stupid problem), he did an update on my phone (not a stupid problem but he was just nice and did it). Thank you PJ for your patience, you are a gem!

Waited 30 minutes for assistance and doesn’t open until 11!

Not sure if its this Verizon store or all of Verizon but the customer service is on a serious decline. This store has become progressively less helpful over the last 3 years. Very little flexibility and knowledge about how to fix a problem. Im honestly embarrassed for them that they make it difficult to spend money in there. Just walked out of the store to purchase a phone on Amazon. For the price of Verizon service there should be a much higher expectation of quality. Awful!

This store is a Customer NO-Service..very ineffecient, all they offer to you is upgrade your phone, with a simple samsung battery replacement (less than 10$ value) even if the phone with insurance, warranty...stll, of NO help!!!

Thank you Swan for the help.Very friendly and knowledgeable staff and even with it being unusually busy for a Monday morning we were helped quickly.

Been a Verizon customer for over 20 years 1 trip.to this store and i will be moving our business to.a diferent carrier in the future. Horrible customer service. They afe more converned with selling than helping their current customer base. I.dont are how good they say their network is, to be treated that impersonally and with disrespect. We spend 275.00 per.month on our camilies wireless plan. Verizon doesnt care anymore. Maybe AT&T or Sprint will appreciate our business..... Can you hear me now?

Friendly service. Solved my problem quickly

Rude I walked in 2 employees were looking at photos on a customers phone I said hello and smiled and I asked can I get one of y’all the girl looked at me as if I had lost my mind I told her I wanted to get an iPhone she said she needed to check in the back she came back with a dry attitude and said we have one for you then she just stared at me with a blank look until I said yes I want it then with this unbothered tone she says can I get you a screen protector or case at this point I just walked out and decided to go to another Verizon

Wanted to replace my iphone with an android based one. Customer service offered to help as I browsed, I said no thanks, but they said they would put me in the queu (sp?) in case I changed my mind. I did have some questions about the Note 3 and a Droid phone. Knowledgable people, in fact staff who had those phones came over to talk to me. I was able to hold them without the security stuff attached and see how they fit in my pocket.I explained I was primarily interested in the Samsung phones, but after seeing the Droid Maxx and LG G2, I wanted to do some on line research before deciding, no pressure from the sales people.I came in the next day after reading impressive reviews on all, and needed only to make a decision based on playing with them individually some more. I did that for almost an hour with one helpful sales person. Selected the LG, and she had me on that phone quickly and out the door.My experience with the phone was not so great. Spent most of the day trying to get up to speed with the android system. LIked the phone, but couldnt handle the switch in operating systems, so I decided that night to return it.Went the next day and explained my decision. The sales person I worked with that day was GREAT. No pressure. He took the phone, wiped all the info, reactivated my iphone, and all done in less than 15mins. He offered to run me through the new iphones, but I decided Id wait a while.Very good customer experience. I suggest you go in during off hours. I went on a weekday in the morning between 10 and noon. I have had an experience when the new iphones came out and they were very busy and things were more hectic. But you cant get too upset with them when the store is crawling with people.Anyway, I rarely write reviews, but when I saw the others were so low, and they were mainly complaining about phones that didnt work (get an iphone!), I didnt want to let that stand.

Verizon updated this location it very pleasant there

Great customer service

Terrible.

Came all the way from my workplace in Decatur and arrived BEFORE closing to buy the iPhone X and they wouldn’t let me in.

Simply the best worth the money

Got a Google pixel 3 and it only took 90 minutes, compared to 150 at Sprint and att

Terrible experience. Very unfriendly staff.

Long story, but two years ago they suggested I use my wifes upgrade to get a new phone on my line. It ended up costing me a free upgrade between both lines. They admit it is wrong, but all they can say is our system says you can not upgrade

Very helpful staff, accessories in limited supply

This was the worst experience Ive ever had . They screwed up a simple carrier swap, lost my payment, then treat me like i am strange for thinking a apology was in order .

Great help, every single time.

Store does not open on- time! ! ! Came by this same location three times at 1030am lights not even on!!!!!

Night and day compared to AT&T. Soooo glad we switched

Get everything they tell you in writing.

Management treats the customer like they are the enemy.

Good customer service

Service was great.

Walked in to buy a phone... Could not get any help with 5 employees standing around. AT&T here I come.

Too expensive

Great

Staff not very helpful

Good service

Friendly staff.