We went to Ace to find a pocket knife. They were low on stock but found one nice enough. So the salesman wrote us a receipt and we were off. I had recently seen a small swimming pool at the Ace on Park Parkrow, and since this location was out, I decided to just go ahead and drive over, scoop a pool for my dogs and be done. Because it has really been hot and getting hotter. Only to find out that the exact same knife just purchased at the Ace off Matlock was $10 less. 🤑 We bought the less expensive one and returned the other one. It took drive and time. But I learned that the stores are usually individually owned. So it was only fair to the store owner at Parkrow to return the knife to the Matlock location.

A much larger Ace then the ones near my location...ample parking available. Walked in and was immediately greeted. A gentleman by the name of M. Aikman listened to my particular issue and hand a replacement part in my hands in less than 10 minutes. There was no judgement on my novice questions..he just simply got me the parts and asked of there was anything else he could do for me...I checked out and was on my way. A 16$ part probably saved me 2-300$ worth of plumber services. Couldnt have had a better experience. Thank you Ace Hardware!!

The sockets on my lamps needed to be replaced and guess what?? I couldnt replace them. Lol. But, Mr. Malcom could. He was recommended by his co-worker. I spoke to him over the phone prior to going to the store and he was as friendly over the phone as he was in person. He replaced my sockets out of the kindness of his heart and he made me a happy customer. Thank you Mr. Malcom!

Mask not required! Everyone was so awesome, and helpful. Literally helped me find everything I needed and even ordered something for me when they were out such a nice store. Even opened another register when they saw the line growing too a third person. All around great would prefer to go there then most other places.

I miss the days of being greeted when I walk into a hardware store and being asked if I need assistance. This place does just that! They also remind you to have a nice day upon completing your transaction and departing the store. Is that too much to ask? I live right next to Lowes & Home Depot but I would rather drive to another town than deal with these corporate conglomeration anymore. I got exactly what I needed and could not believe all the great items and wide aisles that makes it easy to find what I need. I bought some chrome hardware for my Harley and they engaged in a pleasant conversation with me while we found the right bolts, washers, and locknuts. What a nice change! I thought I was in a time zone gone by! Take notes guys... ACE knows how to run a hardware store!👏😎🔩🔧🔑🔨🚽🚿🔦

They are great. The staff is always super helpful and friendly. Never been there and they dont have what I need. Great prices

Great people. Always helpful and incredible selection.Went again today and was surprised at the selection of cabinet hardware!

Best place to buy things instead of local home stores. They have people that help you when you need it and they know things about home repair. Not like other home stores that have to find someone that my be able to help you. My new go to store. Prices are comparable with the home stores.

Store very clean and organized. Staff very friendly. Please dont tell 😆

This is the best ACE hardware Ive been too. Nice people and great service.

So pleasant and HELPFUL! with cashiers! Gladly pay a little more for old fashioned customer service!

Your neighborhood store. Workers are friendly and helpful.

Bought my hubbys Fathers day gift 🎁 the staff was very helpful and professional.

Great place to shop. Amy the cashier was very helpful 😊 I will be back

The staff are very friendly and knowledgeable. I highly recommend if you want to talk to people about how to do basic home improvement projects.

Fast, courteous and friendly service.

Small store feel, usually will have what you need. Prices are on par with bigger stores.

The combined experience of the staff is amazing. I take phone pictures of my problem (plumbing, electrical, and more) and they have always provided a solution or would tell me to I would need to hire a professional. Love this store. Lowes and Home Depot are closer but I choose to go to Ace in Mansfield.

Friendly helpful staff and had everything we needed

The staff is way friendlier and more helpful than those big box hardware stores. I am glad this ACE is right around the corner from my house, I dont have to go to the other guys.

Holy smoke, Ive never seen such an awesome selection of nuts and bolts. Amazing!

They dont often stock a few commonly used plumbing parts everything else is ok

Great customer service and great prices

This place is the cat pajamas and everyone is so helpful and knowledgeable!

The customer service and all staff are very friendly. I’m always very happy to go there for my needs!

Im a DIY guy with OCD. Run to this store almost weekly. Don and Fred know this store..completely. Honor my old coupons without hassle (i buy a lot). Did whole backyard sprinkler with Ace. Good sprinkler and irrigation section., They are NOT wally world or Homewreck Depot, so you pay higher retail for convenience. No self checkout nonesense, actual service.

Really like how big it is. Im closer the the one on little rd. but I was really impressed by this ace. Friendly service also.

This place has some great inventory! The prices are awesome and so is the service. Its not very close to my home but I enjoy going to this store so I dont mind the drive.

The customer service at this location, particularly in the paint area is always frustratingly terrible.They have a great selection and fair prices but there is never anyone working at the paint desk.Multuple times Ive had to stand around and wait for 10+ minutes to even be acknowledged. My most recent time I had to actually walk to the front, ask a cashier for help, walk back to the paint section and continue to wait 5 minutes before an employee even walked in my direction that I could stop and ask for help.

Very pleasant and helpful.

When I heard from neighbors that the large home improvement store were sold out of plumbing fittings to repair all the broke water lines in the Texas DFW area. I always head to ACE and they were prepared for the storm and had everything I needed in addition to some of the most knowledgeable people in the plumbing industry.

Went looking for a specific item, they didnt have at that moment but ordered it right there, and was expecting a Friday call to pick it up. But 4:30 Thursday afternoon, I got a call and it was at the front register waiting for me. Great service.

It is always a pleasure coming to this Ace. Staff is always super friendly and helpful.

Employees are always friendly and helpful. And I dont have to park a mile away and wade through 100s of people to get a bolt!

Fantastic looking Garen Center and surprised how much variety it appears you are getting in for the Spring season!

Super friendly staff. Robert went above and beyond to make sure I could find what I was looking for. He ended up having to special order it. I appreciate all of his efforts.

The employees are so friendly and helpful. It felt like family just walking in. We quickly found the plumbing and electrical parts that we needed. Looking forward to going back in the future.

I’ve been a customer of this place since I moved to Mansfield area 6 years ago. Everything I use for my company I purchase here. All my lawn equipment as well. I have never had a bad experience until today. I went in to purchase a hedge trimmer 2 days ago. There was no price on the one I was interested in. They gave me a price and I thought it was good so told them I wanted it. They couldn’t find the paperwork or battery charger for it so the told me to come back the next day when the “Stihl guy” was there. Went back today. After another 30 min wait he finally gathered everything up and verified the price. I went to pay and it rung up for $100 more. I spent 2 hr of my time in the store and 2 trips for nothing. I live pretty far away and actually drive right by a Home Depot to get to this ace. What’s worse about the situation is that it was almost like it was all my fault. The “Stihl guy” has a pretty bad attitude. Last time I shop here. Home Depot all the way from here on. Such a shame. This used to feel like a small town store. Customer service just isn’t what it used to be.

Dashawn showed this beautiful sage to me the other day and I had to go back to get it. He was very helpful and polite.

Nice local hardware store

Simply awesome service

The young lady at the register was extremely helpful.

The guy in plumbing that assist me this morning was very nice and took the time to write down the address and phone numberof these two companies.I went to Ace to find a shower handle that the plastic was broken inside the handle. I want to Lowes and Home Depot to no avail.Once again i want to thank the guy for taking his time to write all the information !!!

Clean store and sales associates are really quick and knowledgeable

Very nice store with helpful staff. Clean store and well stocked with tons of unique items as well as everything else you need from Ace Hardware.

Great place and great help. Wish the customers were more considerate though.

Usually find what I am looking for at this store, unless it is out of stock. Convenient. Reasonable pricing. Great customer service. Employees are very helpful. My go to place.

Always find what Im looking for.

It might be a little more, but itll be easier to find, closer to home, and easier to get in and out.

Always helpful staff, love shopping here

Friendly and knowledgeable employees. Always acknowledge customers when we walk through the door

Ive been shopping at Ace since the late 60s. Two locations on Park Row in Arlington back in the old days. Now that Im almost 60 myself I still find Ace to be a reliable resource for common hardware and tools. Its also been great for things you wont find in the big do it yourself stores. Things like seals for my Presto brand Pressure Cooker. Its as old as me and in better shape. Lol Which is another good point, easy in and out for us that have already lost our steam.

Staff not very helpful. Why do yall offer mobile home hardware then not carry it

Always enjoy Ace. Reminds me 8f back home. Also, the time and effort to cut my Yamaha keys is greatly appreciated. Thanks Ace Hardware.

Personal were helpful but lacked product knowledge

This has to be the happiest people to help you find what you need. For small place they sure pack all kinds of do it yourself products.

Best damn Ace Hardware store around! I love the garden center. My husband loves the lawn tools and supplies. The staff is friendly and helpful, the people that shop here are neighborly, fresh hot coffee, pet friendly, clear aisles, clean bathrooms. What else could you ask for? Honestly, dont go to any other Ace in this area because they dont even compare. Im always coming across new and interesting finds at Ace.Great job yall!

The Ace Hardware folks are always so friendly and helpful.

Best adviser in the Plumbing department!!!

Clean, organized store and the employees were friendly and helpful.

When i need something l always find it here.

Good people, eager to help, but pricy, afraid I won’t return unless is a have to deal.

Very clean, organized and good customer service

Store employees were nice, Ace had all the items that I needed for painting.

Love to help the small independent stores but I make a online order for over 500.00 for a mower and a blower to be delivered and I go in there the day before to get something else and I ask about the order and the manager tells me we show to have 4 blowers in stock but cant find them, show to have 2 mowers in stock but cant find them. They had it set up for a delivery on Friday and then he informs me that well we only deliver on Tuesday even though it had me set up for Friday. Think its time for a full audit of this store.

Weve had bad experiences in four separate occasions that we have been in this store. When we requested assistance to find an item the man we asked told another employee that was busy to help us. He said he had something else to do. When she came to help, the item was literally six feet from where the man had been standing. Similar circumstances occurred another time when we requested help to make a key. We were told to ask a certain employee and had to search the store for him and wait for him to mix paint.We have shopped at Ace for years, and always enjoyed friendly, helpful, knowledgeable employees.This particular store has employees that seem to be lacking of any desire to help customers. They do not offer any assistance and are downright rude when asked for help. Again, these comments are based on several visits to this store - not just a one time bad experience.A sadly disappointed customer.

Great staff but on my last visit employees had no masks indicating a lack of concern from management to public.

Incredibly helpful and knowledgeable staff. Its a small business which is exactly what you want to patronize these days as opposed to the larger companies. The stores extremely customer focused and it shows. this is the kind of place that I always prefer to take my business and every time I visit this store I reassured of why I like to shop here.

Always helpful. If your looking for something but you are unsure of what you need they will always help.you. The anxiety of having to go to Lowes or Home Depot and finding someone to help you is sometimes too much. I prefer getting in and out and I always do at ACE. Thank you for always helping.

Have a big selection of stuff and they also have some good food in the parking lot

Love Westlake Ace Hardware. The staff is always friendly and very knowledgeable and helpful.

Ordered an item online. it said it would be ready the same day. Went to the store & the manager (Matt) and his employees barely put in any effort to help locate my item that was already paid for and supposed to be ready for pick up. The employees were just standing around waiting for the store to close. Will NOT be purchasing any more items from this location & will make sure to tell others to do the same. Very unprofessional and a waste of time.

Service is always better than home depot and Lowes

They were helpful and nice.

Always helpful and generally find what were looking for.

Best hardware store around, with caring staff who go out of their way to help

By far, the best customer service in a hardware store. I didnt turn a corner this evening without seeing an employee ready and willing to assist. Makes me wonder why Ive been going to the other name brand stores.

I went to Home Depot to get a retaining clip for a repair I needed to do and the employees werent sure what exactly I was looking for even when I pulled up their website inventory.So I searched for the nearest Hardware store hoping they that might have what I was looking for. Ace Hardware popped up and I drove right on over. I was searching though the aisle when an employee asked me if I needed help. After showing them a picture, they immediately took me to the section for the retaining rings.Found the perfect size for the repair and it saved us from a costly replacement.

These guys are very friendly and knowledgeable

I love this place. If your unfamiliar with this store or just need help finding an item just ask for Gary,, he is my go to guy. He knows where everything is and is equally knowledgeable about the product. For Garys customer service skills I give this store 👍👍 up.

Nice and helpful employees

Great people! Very helpful. I would be lost without an ace hardware nearby.

Awesome staff and dog friendly- what else do you need

Great customer service!!!

Always easy to get help and the associates seem to know both the products and their uses.

Awesome place to shop, friendly staff.

Found everything I needed. Good service. Reasonable prices. Convenient location.

Was out of everything i went for, because of bad weather.

Store Manager Matt is AWESOME!! I popped in store 15mins before close. Got home and merchandise I purchased was not correct. Called the store @ 9.02p. Matt asked how far away was I and said hed stay until I arrived so I could exchange my purchase. He expressed that he understood my situation and wanted to do what he could to help. He could have easily said Were closed, but he didnt. Instead he displayed true customer service. AWESOME!! I can say he definitely saved the night and earned all my business moving forward.

I usually like big box stores BUT there are lots of items that can only be found at our Ace Hardware. Best selection of fasteners and electrical components anywhere. I like their selection of plants. It is my first place to look every spring. Also great selection of BBQ equipment like Big Green Egg and supplies. Staff is knowledgeable and helpful. And I can get in and out quickly!!!

Great place. Lots of qualified people to help with questions. Highly recommend.

This Ace is the best around. Anything you need and gifts. They have lots of not hardware items. It is a one-stop shop. The people that work here are super nice.

Good for hardware, but not so good for plants. The plants they have are very nice but Very expensive and need to be careful. Not all the plants they sell good for hot Texas summers. You dont want to spend $20 for a pot of flowers that are not going to survive past May.

Westlake Ace Hardware always has knowledgeable people to assist in every department, unlike what we often find at the big-box hardware or retailers. They are always well-stocked with a wide variety of standard hardware otems, and in addition they carry interesting, fashionable items for the home or yard. They also keep cards and references for various trades that homeowners need from time to time to help complete projects.

I do like the local hardware store. They have a good selection and helpful staff.

It is a very convenient place to shop. It is usually easy to find someone to help you find what you are looking for. But, the prices are higher than some other stores.

Both visits ...all employees were friendly.

Love this little hardware store ..... its on the pricey side ... but it beats the whipping you take of heading all the way into the big stores and not getting any help

If I could give 0 stars I would. When a person calls and ask if they can cut car keys over the phone and you guarantee that they can you should also tell said person that you have to buy be $150 duracell key otherwise they wont do it. I am so sick of Ace employees not knowing what theyre talking about and making me waste my gas and my time

Very helpful everytime.