Thank you for going above and beyond for me. I feel more secure and the weight off my shoulders is a blessing.

My wife and I got new phones today for the first time in 8 years.Excellent customer service.Shailby was very helpful, knowledgeable, and patient us.After having the same phones for 8 years a new phone was a little challenging to navigate.

I love my experience with the Verizon store located on the east side of town, as they have always been solid in dealing with me. But this smaller store happened to be staffed with gentlemen who were way more concerned with giving price quotes on the high end - which I understand to a point -without ever trying to customize and find a middle ground. They seemed to enjoy smiling whenever they told you how expensive something was. Im sure it isnt like this for everyone.

Ive been in this store a couple different times and happen to be there when Mitchell is there. Every single time he is professional and extremely helpful. He is well knowledged about everything in the store and knows most of every single question by heart. Then ones he doesnt he double checks without me even having to ask. I am extremely pleased with the help and curiosity Ive been shown by Mitchell

Super helpful and attentive staff! Great experience! Dylan and Mitchell fixed my issues that the online service couldnt do and got me hooked up with a better phone in no time.

Poorly staffed. Incredibly lazy employees seemed interrupted when I entered the empty store. The content of his comments were only reasons he cant help. Literally not a single word of constructive problem solving attempts. My impression was he was tired and sullen and did not want to get up out of his chair.

Mitchell is a rock star employee! Hes always the one we hope is there when we need a new screen protector to replace the the cracked one! Not only is he gifted at placing it just right, but he is always so kind and so knowledgeable with any questions we ask! He always makes us feel he is glad we are there, never makes us feel like a burden. He is such an asset to the company!

Outstanding service. Nice and friendly. I will be back to do business there

Very clean, covid control in place, wear masks. Staff is extremely well-trained and knowledgeable. Polite great place to do business.

Chris was amazing. He stayed after hours to help me get my phone set up and understand everything about the phone. He made sure all my files, photos, documents all got transferred over before allowing me to leave!!!

Mitchell was absolutely AMAZING! He answered all of my questions and I had a ton. Not only was I getting a phone for my daughter but I was also switching from an Android to an iPhone. He said the pros and cons and did not try to upsell. Gave us his card and did tell us he would even work out of his usual time if we needed any assistance in the future. Highly recommend him. FANTASTIC customer service!!

Michael was extremely helpful with explaining all deals that were going on and promos in the store. Any questions I had were answered in great detail. Highly recommend him for promotion not only for his knowledge of all devices but his customer service was Exemplary.

Salesmen was great. Quick and friendly service. Price of a case and screen protector was ridiculous though.

I cannot stress enough how pleasant my experience here was compared to the corporate stores. Our sales associate Dylan was fantastic and got our phones in working order and was nothing short of kind!! Will be taking my business here from here on out!!! Thanks Dylan for your great customer service!!

Its a really good store. The workers are nice and very helpful and honestly fun to be around.

Erwin was super helpful when setting up my new iPhone and he has been every time I’ve gone into the store for help. All the associates are very friendly and easy to talk to about anything.

Very helpful helping me get a new phone. No sales pitches trying to convince you of buying extra stuff and straight to the point.

Great staff and they took care of my family and I!

Erwin was fantastic as well as the gentlemen who was also working in the store last even . Super helpful and able to answer all of my stupid questions. We had a great time and experience sad to hear Erwin will be moving on after graduating.

Just a note to let you know that Dylan, at your 319 Southwind Rd. store in Manhattan, KS, provided absolutely stellar customer service to me today ~ He is extremely knowledgeable and worked so patiently through my multiple challenges, from sorting out phone and computer adjustments, to explaining clearly all my options and finally getting me up to speed with a proper plan and coverage. I feel so fortunate to have benefited from his expertise and professionalism ~ Thank you for retaining such an exceptional associate ~ a true rarity in today’s retail and service environment ~ Kudos~! Most Sincerely, Lynne Roach

Wade was extremely friendly and helpful. Great experience from a non-corporate Verizon retailer.

I had a good experience. The sales associate was help and thorough. I did not wait long and I would return to do business with them.

An awesome experience with Verizon. Very attentive, patient and professional. 👍

Mitch is an absolute pleasure to work with, answered all my questions comprehensively and is a good person to boot. Always have had good service no matter who was in the store, knowledgeable employees providing excellent customer service.

Great service. Products we needed

Great experience. Wade was very knowledgeable and provided great insight

Staff seemed annoyed that a customer came into the store. I asked for help and was told to just call customer service. Been a Verizon customer for 15 years and Im noticing they care less about customer service and support as time goes by. This store makes me wish I had a phone plan with a different company.

Great working with Wade. Very helpful getting me in the right direction of our needs.

I was very impressed with the service I received from Mitch! He went above and beyond!!

Wade (Dylan) is absolutely the best customer service we have ever encountered at a Verizon store!!

The staff was very helpful. I believe it was Erwin that helped us and got everything we needed taken care of 🤘🏻

Customer service was great, they made my experience smooth and easy.

If i could give less than one star i would. The employees will lie to you to get you to sign up for promotions that are all smoke and mirrors. They will make promises that are not true and you will literally pay for it in the long run with your hard earned money. My bill is nothing like they said it would be and they refuse to admit that they are wrong and that they made promises they could not make in the first place. I never write reviews, i try to give people the benefit of the doubt but in this case i feel like people need to know how shady this location is. Dont waste your time going here and go to an actual Verizon store.

He was curtious and professional, asked if there were any other assesories i might need of was interested in

I went in for an upgrade, and that’s what happened I asked the questions they gave me the answers and within minutes I was out the door! Very satisfied with the experience

Cheryl was absolutely fantastic. She is obviously upper management quality type of being I would want in my business. She is helpful, she is kind, considerate, and wants to make the best of what can be a stressful situation with buying a phone. Highly recommend to anyone looking for a new Verizon rep. My Verizon rep changed careers; and now I have a new one - will follow her where ever I go. I appreciate a clean store, precise options, knowledgeable and experienced about all makes and models of the phones. My hope in two years, I will be able to get the phone that I really wanted; which was not in my budget. Thank you so much!!!

Michael did a great job setting up my phone and was really nice. His customer service alone makes it worth the trip.

Dylan runs a great customer friendly store. He and his employees do everything they can to make sure you get only what you need without spending more than you want. I won’t ever go to another Verizon store. If you’re in the market for a new phone, make sure you stop in this Verizon authorized store. (But they’re only retail—can’t help you with your billing)

The clerk assisting me was very knowledgeable and down to earth. The phone process was expedient and smooth

Mitchell made the experience fast and easy! Super knowledgeable and very helpful.

Switch companies to be with Verizon. Got great help and everything was priced great!

Mitch was very knowledgeable and helpful. We do not like shopping for phones and Mitch made everything go very smooth!

Mitchell was very helpful. I came in late and he was willing to Assist me with seeking up my new phone.

The representative went out of his way to get both phones ported over and working while waiting. He is proficient and very knowledgeable. Thank you for a good experience.

They should give him a raise. He was very kind and helpful.

Awesome knowable personal. Great experience

My experience with Michael was outstanding. He was patient with me and help transfer my data from my old phone. I can’t say enough! Thank you again Michael!!

Very helpful. Gave me plenty of options and knowledge to upgrade my phone.

Wade, was great today. He was knowledgeable about my issues and handled my requests with ease. Perfect visit.

Dylan was amazing best customer experience I’ve ever had.

Absolutely amazing service here. I will never stop foot at the East Manhattan store again. They helped me transfer my information, put my accessories on my phone for me and explained everything to me in great detail. Very patient staff willing to lend a helping hand. Something I have never experienced at the other store.

Dylan and Erwin were amazing. They stayed after hours to help us switch from at&t to Verizon. Would definitely recommend this place to everyone.

The Rep that helped us was very knowledgeable. He was quick and efficient. Would recommend to anyone!

Best customer service I have ever received. Shailby was very knowledgeable and patient.

Erwin was friendly and very helpful! Will definitely recommend this store to friends and family.

Very nice, service a little slow but good overall!!

Amazing customer service. Mitchell was a great.

There are a huge amount of tech people that lack people skills. There are a lot of good people, especially seniors who lack the tech skills. If you want an excellent Verizon Tech, with exceptional patience, and super people skills, ask for Savannah. She worked for over 25 minutes with a very confused customer with amazing gifted care and understanding.

Ordered some phones, went to another Verizon store and they had them in stock. Tried to cancel the order, but the store I was at said they couldnt cancel it. I had to call the first store, and they said it would be done in 10 minutes. An hour later, it still wasnt canceled. Couldnt get the phones from store #2 until it was canceled. Finally went back to first store and was told that it would take up to 24 hours for it to go through. 3 hours later, Im going home with no new phones. What the heck!?!? Terrible communication between stores.

The last few times I renewed or upgraded. I went to a Target store because they were very helpful and personal and genuinely cared. I had not got that kind of service along time at a Verizon store in Manhattan Ks. In fact I dreaded going in the store for anything. If you did you had to wait hours. Yesterday that all changed for me. I went into the store by target and was greeted by Samantha. I told her what I want and she said she was going to ask her manager because she could not answer my question. Dillion came out and I told him what I wanted to drop the plan I had a nd get a new one. He looked over my plan and said he could help me that I had been a LOYAL customer for 19 years That hasBEEN THE ONLY TIME IN MY YEARS WITH VERISON THAT I felt like someone really cared Dillion was amazing. He and Samantha were very catering kind and answered all my questions and personal. My daughter was with me and she also got an upgrade Dillion was so very helpful with her. We have never had that kind of service It was like talking with friends. We had a great time and joking The experience was AWESOME. THEY BOTH REALLY NEED TO BE APPRECIATED BY THERE PEERS.

Vitra is by far the best place to come in Manhattan for anything concerning your phone.The Manager (Dylan Turrentine) is amazing, extremely helpful, and does not bagger you into anything you do not need. Super kind, and great customer service.Most definitely recommend this store over the one next to Walmart/ Tuttlecreek! You get way great one on one attention as well as service!

Dylan was fantastic to work with! Very knowledgeable and great customer service!

My faaaaavorite Verizon store. Dylan is the best 👌🏼 And the floors are very clean.

Very knowledgeable and friendly.

The store was great and the sales associates were nice . I was told my bill was going to be $185 a month my bill is $340. I called customer service they didnt help meI called the store back, talked to Mitch he said he was going to talk to Dillon and send everything to their account manager and get back in touch with me on tuesday . I called in on Monday. Its been almost a week no phone call. I called 3 times and left a message, still no phone call . I call in 3 times a day with no answer . Im getting very frustrated, I switched from att to Verizon. I paid $25 . Or so in store that dayMy bill is due soon and I was told it would be due at the end of the month and its due March 6th, still no answers to whats going onIm not happy with this at all . I switched from att to Verizon cuz my bill was to high.verizon gave me a good deal so I switched but now Im paying 200 over what I paid att.. very upset

Simply put, the convenience of this location is not worth the lack of caring service you can get at the other Manhattan location. At the other location, my problems were addressed with empathetic concern and the sales associate did everything in his power to resolve my problem to my satisfaction. Unfortunately in order to do the necessary overrides to the system I had to be in the store I purchased my phone from, so I was sent to this location. At this location, my problems were dismissed without apology and it seemed as though I was the silly one to even suggest the manager do an override so I could get my 27 day old phone replaced (because of a manufacturers mistake) in store instead of having to wait 4 days. Do yourself a favor if you want to be helped by someone who at least pretends to care: go to the East Manhattan location.

Michael was awesome!! Very helpful!

Great service and promptly helped

Dylan provided awesome service. Very knowledgeable and it was a great experience.

Excellent experience! Dylan was very helpful, knowlegdable, and answered every question thst we had. Recommend Dylan and this store for all your Verizon needs!

Was very friendly service, and super helpful.

Great experience at Victra in Manhattan! Friendly staff and great customer service!

Very friendly, knowledgeable service.

He was so help full am saying this on my new phone

Staff is amazing and so helpful as always. This is the only Verizon store I will visit to purchase anything. Thanks guys!

Awful service. Went in looking for something for my phone and the employee didn’t even acknowledge we were in the store and when I couldn’t find something he didn’t offer any help. He was on the phone the entire time. Will not be coming back to this store.

Very satisfied with my service!! Recommend 100%

Tyler was great! He helped me out with my phone situation that was super stressful. It was nice to have someone SO helpful and reliable. I had to go in 2 days in a row and he got my problem solved! Thanks Tyler! You and your team were great!

The people who work at the west side location are personable, relatable and funny. So helpful and willing to listen to my silly issues. Best place in town to buy anything you need from Verizon

Very helpful staff. No wait at this location

My experience was fine until I got the bill. I feel deceived. The manager and staff were all friendly but we had no idea what we had agreed to until it was too late. The estimate we were given for our monthly bill was $250. Turns out it will be $290. Nine days after getting our new phones and plan we get a bill for almost $500. Apparently there were some one time charges we didnt know about. We paid nearly $700 before we ever left the store. The great deal on the iPad mini we got is going to cost us an additional $20 per month for 24 months. Or, we can pay $175 to get out of the contract. It was never made clear to us that we were paying a monthly fee on top of the cost of the devise or that we had a contract. Expensive lesson learned. Do your research and ask lots of questions before you sign anything. And dont buy your phone case or screen protector at the Verizon store. Youll get a much better deal just about anyplace else.

This store charges you for things they can’t even tell you what’s it for! I had two set up charges but no one could explain the reason or difference for these so I have contacted headquarters. Screen protector very expensive, no receipt given upon purchase of products to break down prices, which is what you need to set up the warranty on it. Unprofessional when answering phone, not even asking how they can assist me or what their name is when saying their greeting. Taxes alone were almost $100 in Kansas due to county, local and state. Lesson learned I will not go here again.

Service is amazing and they really care and go their best to help out. Always do spunky and awesome!

Fast and informative service

Was charged more than once for the same product, then was told they were contacting their financial department to refund me. Had to wait 2 weeks until they told me I had to contact the financial department for them. I understand that accidents happen, but waiting 2 weeks for a refund and the amount of hoops I had to go through to finally get them to refund me was incredibly irritating. Very unprofessional and I would recommend going to an actual Verizon store and not an authorized dealer.

Mitch is the guy to talk to. Big help to us

Awesome experience thanks !

Knowledgeable, friendly & helpful.

Went in to discuss warranting a broken phone. Called Verizon tech support last night and they said to go into the store and they can help you. When we went in this morning the service was awful and the gentleman was very rude. I would never come here again!

Savannah did great.

Good service and very polite

Great service

Amazing service, best in Manhattan!

Charge a Verizon customer for a sim card