Went to drop off an extra cable box, the store has 7 Xfinity employees doing nothing but walking around, and I had too still give my name to one person, sit and wait in a sitting area and wait for a 2nd person to call my name, noone ahead of me. The whole process took 25 mins, and should have took 5 mins. Very frusterated this place is nis-managed to the extreme. What the hell are the other employees doing?

Just great. Love the price and service.

Friendly atmosphere and employees, quick and easy transaction. Dashon was great!

The wait wasnt very long and got everything done I needed quick simple and easy

The Xfinity website lets you know that you need to make an appointment now to do any business including just drop off equipment at the store, however the employees know nothing of this and question you about having an appointment. The two systems dont work together at all, and wasted at least a half hour waiting for just to get rid of there equipment. DONT WASTE YOUR TIME WITH THE APPOINTMENT MAKING, THE PEOPLE WORKING THERE DON;T KNOW ANYTHING ABOUT IT, JUST WALK IN!!!!

I’m not sure who the “boy” was who helped us but he was so full of him self and so rude. I usually go to Alex every time and he is AMAZING but he was busy with someone else and we got stuck with a young kid who was just awful to deal with. He was so worried about himself and played with his football ring the whole time. He said to us “we only have two people closing so I can’t take my time with you people” who the heck says that to customers. I was so disgusted with the way we we treated by him. He also said our phones would ship in 2 days and it’s a week for shipping. He needs to get trained again. I wish I gave my money to someone else who actually deserved it

Their response to any of my questions is you need to call in for that. I came to the store because calling Comcast is awful.

Waited about 20 min to return some equipment, but everything went smoothly after that.

My Husband just went there because we found out that all our labled as BRAND NEW Phones were REFURBISHED. The Guy was totally unprofessional. Became argumentative with my Husband, tried to talk down on him, tried to shut him up and was pretending that its not their Problem. We are paying top Dollar for what we thought NEW Phones just to find out they are refurbished and Xfinity says thats totally fine. Its actually ILLEGAL to label refurbished or replaced Phones as new. So Xfinity will definitely hear from us again. Its not even 1 Star worthy.

I was helped by Frank Allen on 2 different occasions. Frank knows the in and outs of his job and was able to help me flawlessly. He was able to help me understand my bill, find the best package for me, help me with my parents set up, and finally helped me at the kiosk to pay my parents bill. He gets 5 stars all day, and thank you again sir for your help.

The hold time was under a second before Carl started helping me. He has a great and professional personality and was able to get someone out to my new home to install internet that same week. He double checked to see if he could get anyone sooner, but since there isnt a setup at this house, it was the best he could do. My set up experience was very pleasant and I highly recommend.

Worst cell phone experience. 3 trips to this store and every time they mess up and my issue is still not resolved! Manager Nick, just says, “Sorry there’s nothing I can do, that’s just how our process works.” Well, Nick, after I left, I discovered your representative didn’t eliminate the unrequested second line, you actually cancelled my existing number, AGAIN!! Second time in a month! They lure you in with a low monthly cell charge, but is it really worth it? Look at the reviews. Do you see a trend? Very disgruntled! No longer an xFinity Mobile customer.

After having a very frustrating time trying to straighten out my bill, I made an appointment to talk to someone that spoke English that I could understand and not try and confuse me into buying more than I need. When I arrived Dashon greeted me, I told him my frustration and the sudden increase of $60 and the lying the call center had done to me. He said lets see what we can do, and he laid out my options so I could understand them. I threw a couple more suggestions at me and he ran the request and showed what that would mean. All this took less than 30 min, where I had spent a couple of hours prior to that and got no where.Dashon is both professional and friendly. I highly recommend using this fine young man if you need anything at the store.

The wifi is really unreliable I was told I could run multiple devices at all at the same time and I cant even run one 0/10

Dealing with someone in person at the Store was so much better than their website or someone on the phone. Both people were helpful.

They were very helpful and saved me 70 dollars a month on my bill

They quickly helped me, store was clean and area was being kept safe in regards to covid.Had a hard time finding it, location on Google was off.

The sales person was rude and condescending towards me truly didnt appreciate it

Never had any problems with internet until we were forced to use Comcast as our ISP or simply not have internet. Constantly down and having issues. What a horrible company. Can’t wait for starlink to go live so I can help out you horrible people out of business.

Comcast introducing data caps during a pandemic is disgraceful. I have three children remote learning and adults working from home. 1.2 terabytes gone by 15th of month. I pay 230 dollars a month. Service is spotty at best and I frequently get lags and delays on internet. Need to reboot modem everyday. I cannot wait until internet becomes deregulated so we can choose providers.Why is our “government” not regulating this?

Dashon lied to me to get saleDO NOT GO TO THIS STORE THEY ARE SUPER SHADY!!!

Still making you put a mask on weather you are vaccinated or not. Mandate has been done for awhile now.

I had a 430 appointment today and when I arrived I checked in on my phone and received a confirmation text that I was next in line. Then apparently they closed the store early and didnt tell me. I waited 15 minutes until I realized that all the lights were now off and the staff were all gone.

After being a customer for 9 years and already paying $238 a month....In the Middle of a (PANDEMIC) Knowing our kids are out of school 6 days a week & online 7 hours a day...So lets start charging people who are already Struggling.....More money For their Internet DATA! Yall are Rip offs & dont care about no one else! Half the time my TVs are Freezing..My internet is constantly not working..and yall are slowly takeing channels i watch away but are charging me same price

Person was super rude. They always raise the prices.

Try getting a REAL HUMAN ON THE PHONE, RIDICULOUS 🤬🤬🤬

Very professional and prompt service

Terrible, horrible, horrendous customer service

Saturday came to my appointment to cancel the cable service but keep the internet, the guy told me that all i had to do was return the equipment,literally come in and drop it.....been here 45 minutes waiting to get service... not even going to mention that the longer youre a member the more you have to pay..... f this company

Returned DVR and boxes etc b because I went with an app I already handled everything on the phone and this gentleman and I returned everything to was asking me all kinds of questions about why I was returning it and gave me a total attitude.

Horrible over the phone service no human is to be heard ever

We are in the middle of a pandemic as if its not bad enough you cant just get channels you would watch but ones you one because that is the only packages but also have been paying for good internet services that are not as good as they are supposed to be just sad

Worst ISP I have ever used. NH needs more competition in the ISP market.

The gentleman that help me out was a good guy...

Completely insensitive to the fact that my daughter is a remote learner and they did not care that the cable was turned off . did not offer exceptions .. Very rude and cannot wait to change cable companies

A complete rip off for terrible service. They increase rates yearly but do not provide any upgrades. They have somewhat of a monopoly on internet service in the area and they know they can get away anything. A completely awful company to deal with.

The new store is in the Mall on the Best Buy side and is massive. Way more staff on the floor and was in and out under 5-10 minutes whereas the old location at Valley could take 45-1hr. New store in the Mall has a beautiful layout and a check in style wait setup. Give your name when you walk in and 1 of 7-10 employees will be able to assist you. I was there around noon time expecting it to be busy from people stopping by during lunch break but it wasnt and I was in and out. Much better over there.

Not what I was expecting. Was prepared to wait, even though I had a 3pm appointment. Read the reviews, which also scared me a bit. Went to the Mall, on black Friday. Fought for parking and barely made it through the mall in time for my appointment.. but, when I entered the Xfinity store, there were 2 associates ready to assist me. Both were ready and focused on helping people and NOT with their noses in their phones. Alex approached me first and asked how he could help me today. Told him I had an appointment. He took me to a small stand up desk, with a chair for me, and I explained that I no longer wanted my TV/Cable service but wanted just internet. He took back my cable box etc, asked what internet service I wanted and listed my choices along with the prices. I chose one. He gave me my estimated, new monthly charge and the receipt for the box I had returned and wished me a great day and safe drive home. Done. Home by 3:30. Painless. Alex was a great guy and very professional. Keep doing you Alex and thank you!

I had visited the previous Comcast store in Manchester a couple times and had to wait in long, but not terrible lines. Based on all the complaints about hour long wait times in the new store, I brought along some reading material for work, so at least I could be productive while I waited. The parking lots at the Mall of NH were completely jammed so I figured, yup it’s gonna be a long wait. I went into the store, a friendly woman checked me in. It was pretty busy in the store so I sat down and started reading. I barely got through one page and I was called on! About a 7 min wait for service. And in another 2 min, my issue was resolved (Comcast sent me the wrong TV boxes, which got exchanged for the correct ones). In less than 10 min, I was back in my car headed home!! I don’t know how much better the service could be on a very busy Saturday!!Really like the new store! Really loved the fast friendly service!

Covid precautions were in place.Rep was quick knowledgeable and practiced safety

Staff were courteous and knowledgeable. Friendly and outgoing. Services were automated and explained themselves in simple detail. Compared to their other previous locations, they have made leaps and bounds in providing a pleasurable experience.

Highly recommend do not use their business class! it is a RIP off in price and speed. I called to confirm when my contract date was up, they gave me a date. Called on that date, they informed me I could not cancel because I am still in a contract? I would recommend working with a Comcast reseller or contractor and not with Comcast directly they will try to scam you every way possible in their RETENTION DEPARTMENT

Good service no help with our problem

This store is so much nicer and easier to deal with than any of their old storea. Everyone appears to be helpful and friendly . Not use to this any other time dealing with Comcast. Than you for the great staff and new ideas

Well taken care of and very well manored

Nice store. Very friendly and informative staff. Upgraded to two new Note 10+. Process was very easy and swift.

Solved my problem

We had the BEST experience buying a phone and setting up a plan with Dillon!!! So much nicer and more affordable than Xfinity competitors.

This is the worst company to get service from period. Instructed them to call my phone for the install. The tech calls my boyfriend who is at work doesn’t leave a message and doesn’t call me. Come to find out the guy reported back to the company that I was not home. Not only was I home I watched from my office window for over an hour and no vehicles ever stopped near or around my house. Not to mention my dog would have gone off if anyone was near my house. They are a bunch of liars that caused me to lose a day at work to wait for someone who never showed. I canceled my account and went else wear. If I could give them a 0 I would.

Ray Toles Helped me out in a Huge way. My wifes phone stopped working after one day of use. The customer service department said there was nothing that could be done. They would mail me out a new one. My wife needs her phone for work. Ray went above and beyond and called his boss and took care of me and my wife. I left the store with a new phone. Definitely ask for Ray Toles when you go in. Great job Ray.

I came to the store to return cable boxes. The wait was Ridiculous. There were only 3 employees I could see actually working and 1 person “checking people in”. She was really just playing on her cell phone. I watched a few customers walk up to her to ask her questions because she was too busy to notice them come in. Once it was finally my turn, the return took maybe 2 minutes tops. Seems like maybe the check in girl should be able to accept returned equipment to move the process along instead of playing on her phone.

Just switched my cell service to Xfinity Mobile in this store and was very happy with overall service. Love the $250 back deal along with low monthly cost.

Manager Joe was extremely helpful with my Xfinity Home set-up needs!!! Thank you

Well. 7 hours on phone..it is determined that there is issues with new service hook up and I must sign a form stating I will pay $60 for technicians to come. But don’t worry sir....we won’t Really charging you. Ridiculous

Comcast simply changed my landline phone # to a Tapas Bar located in Milford NH without informing me! I am disabled in a wheelchair with multiple medical offices unable to reach me for over 3 weeks while I tried to get my landline # changed back to the original # assigned! Comcast made me jump thru weeks of barriers in order to get my old landline # restored. Until it was I was receiving multiple calls from customers trying to make reservations, wanting to know specials and my hours of operation!COMCAST IS A FRICKEN NIGHTMARE! Unfortunately I am unable to use Direct TV at my location but am trying to find another Cable service. ANYONE CONSIDERING BECOMING A CUSTOMER - DON’T!!!!

Went to this store to exchange a cable box (a 2 minute process). We waited almost an hour before a clerk helped us. As I watched the clerks, it seemed like they were more interested in talking to each other rather than help the many customers that were waiting. Very disappointed with the lack of customer service at this store.

Completely incompetent. Went in simply to purchase a phone to replace a lost phone on an existing line. Waited 45 minutes while 5-6 people whod come in AFTER me were served. When I complained, was told they alternate equipment and cellular customers, even though two people served before me had cellular issues. Finally got to see Ashley, who proceeded to tell me that even though she was able to pay off the existing phone using my credit card, she couldnt then make the $37 first installment payment for the NEW phone, probably because fraud. 45 minutes of button clicking on her part, and THREE credit cards later, I had no new phone, but MULTIPLE charges for $37 to multiple credit cards. I walked out. Also, theres an extremely loud and high-pitched whine from some machinery or something in the hallway leading to the store that is inescapable. Ashley told me its been there since they opened, and there was nothing they could do. Id stay away.

Service is atrocious. I am writing this as I wait for what appears will be an indefinite amount of time to simply drop off an old cable box. I asked for an approximate wait time and was told that they will be with me when they when they get around to it. I wish there were a viable alternative to Comcast. These guys are horrible and have absolutely zero regard for the customer. They are not rude just utterly incompetent and indifferent to their customers.

PISS POOR CUSTOMER RELATIONS!

Place is trying to hard to be like the Apple Store. Had to wait an hour to drop off equipment. Once I was served it took less than a minute. I feel bad for the 3 other people trying to do the same. They need to get their priorities straight and focus on better customer service.

Absolutely the worst. Terrible buisness model. I used them twice in two different locations.had big problems in both areas,was lied too in both location, there personal where rude,

Kinda sad that this store has been changed, to pick up new equipment was fast and easy now its sit in the store with uncomfortable seats for 1hour. I am an Xfinity customer and Im picking up the equipment for a friend because he saw these reviews and said Im not going to wait that long. Xfinity I hope your reading this please step it up with the amount of employees here and also one designated section for picking up equipment.

My internet stops working between 1-1:30AM once or twice a week, and is back on no later than 2AM. It’s a minor issue but it’s consistent and annoying. Been happening for 3-4 months now and I’ve gone all the way up to tier 3 tech support (which took over 3 hours on the phone!!) and I’ve had multiple technicians come out and essentially do nothing. In total I’ve been on the phone about 10 hours in the past week or so with them. It’s exhausting. The tier 3 tech support and initial technician said I need a filter on my line due to a noise leak for my internet, yet the technician (only technicians can put the order in for some reason) never put in the ticket! So I had to get an entirely separate technician come out to just to put the ticket in and he decided it had nothing to do with needing a filter and did his own thing which of course didn’t resolve the issue. I’ve got another technician coming today, hopefully he isn’t as egotistical or negligent as the others... So tired of the games. Customer support is nearly always rude, cutting me off and raising their voices at me. This company sucks!

Horrible customer service wait....my appointment was 45 minutes ago and here I sit waiting to exchange a faulty cable box...with the money they charge us monthly they should be catering to us..please other cable companies come here and save us from this craziness!!!Edit..added a starWhen I finally got helped..they were helpfull and friendly. I did hear others complaining about the long wait. Make sure you have plenty of time if you have to go there! They are good when they finally help you.

Went in trying to return a modem. After waiting for over an hour, we gave up and still have the modem. Will try again elsewhere. There were several others waiting for the same reason. They really need an employee dedicated to equipment drop offs. Directing us to the UPS store with equipment we are financially responsible for is not an appropriate solution.

Always watch your back with this company. Theyre greedy and the customer service is poor. They promise things and dont follow through and customer service doesnt know what theyre doing. I am very unhappy with the way Xfinity does business and treats their customers... AND I rest my case. Almost a month later and no one has reached out to me from the company. Pitiful.

Went in to swap out my DVR cable box for a non DVR box, the lady told me that didnt exist and that I didnt have a DVR cable box when in fact, I do. She was not helpful and had no desire in helping me with my issue, didnt even have her tablet in hand or anything. Gave me constant attitude while her hands were in front of her mouth while she was talking, very unprofessional, i do not recommend this store.

Went in this afternoon to swap out rental modem for newer version. Had to wait 40 minutes because they you get in line with everyone picking out phones and new plans. My suggestion is to make an appointment because its crazy they dont have a way to get in out quickly for people dropping off or swapping equipment. I wish I had read the reviews first.

Numerically my experience was ZERO. 2 hours in the store and I walked out in total frustration. A simple transfer of a Verizon phone and buying a new phone was too complicated. ABSOLUTELY UNBELIEVEABLE! One of the worst experiences of my life.

Waited 45 minutes to exchange a modem. Got home, set it up and it didnt work at all. Called Xfinity, waded through the phone tree and got a liver person after 15 minutes who informed me that the modem was 100% fried....now I gotta bring it back.....so glad we pay 300$ a month for such great service

They sent me out a tech guy and as this man is about to walk out he picks up my cables that I bought personally and says Ill take care of these, its extra wire you dont need. Umm... Those are mine? Thats theft and I will be calling tomorrow to get them back.

Comcast by any other name...Not sure theres much point in reviewing this place, I think at this point people know what to expect from Comcast/Xfinity.

The link that Comcast sends to you in Google brings The Northway Bank 3 miles away. Was there for three hours until they get the programming software to work. They said the software they uses crashes every day, HA HA! Hope I never have to go back to this uncararing atmosfear.

Store is really nice! I was helped within 15 minutes which considering the line of people ahead of me was pretty quick.

Beware, they lock you in for a contract which you have to pay a cancellation fee when you want to leave, but keep adding on charges throughout without notifying you. Either way you end up paying more and more for bad service. Wish there would be more internet providers here beside Comcast rip off

Horrendous! Ive been here 20 minutes and am watching the staff chit-chat with a couple... Theyre all done, there are 5 people waiting, and hes still talking! He tells me if I dont want to wait I can send the equipment UPS! Im just returning equipment!!

Place is trash. Just trying to return a box and its going to take 20 minutes.Such a terrible company.

I went to the new store by Best Buy to return my equipment. Not only Im being charged an obscene amount of money but the employees, Rebecca specifically has a horrible attitude. I called customer service and spoke with Shaniqua. I asked her why I was being charged $17/month in a sports fee when nobody in my household watches sports, in fact we hate all sports equality. I told her if nothing could be done Id have to cancel service. Her reply was well you need us, entertainment is expensive. I provided her with my AMEX card info and asked her to charge the cancelation fee and proved her very wrong.

Terribly slow. As I was going on my 2nd hour of waiting, I just decided to order the new phone online. Two-day shipping will probably be faster than these people...

DO NOT BUY ANYTHING FROM XFINITY. It is impossible to do anything there apps dont work the customer service is careless and the internet is slow. Im a professional gamer i have tried all the internet carriers and this one is by far the worst.

The place looks really nice but men the Customer Service in the store its really bad you talk to them and they make the conversation really awkward and on top of that they dont explain the situation of what your buying i just came from there and men it was horrible the service they just keep saying THIS IS BETTER.. like damn explain with details.. DETAILS.. they assume that your coming to the store knowing the situation.in my experience i dont recomend the place and plus ppl i know they warned me about this place and i didnt even listen but now i know. JUST LETTING PPL KNOW WHAT TO EXPECT IF YOU DECIDE TO GO TO THIS PLACE.

Great store with great staff

Very poor experience - waited in line 25 minutes return equipment and get a replacement box. Store associate asked same question three times as he ‘forgot’ what we were changing our service to. Then it turns out he still gave us the wrong equipment.

Xfinity and it’s employees are all SCAM ARTISTS. You have to battle with them every single year to dispute hidden charges to your bill. This MONOPOLY gouges their long-standing customers with fees and surcharges without consulting them first. Xfinity has no clue what customer loyalty is. I wish there were other competitors in the area.

Spent over an hour trying to get and agent to report a downed wire. Computer voice would not connect me until I did a modem reset. No way to report this since system continued telling me there was not a problem at this address. This company is awful!

Very poorly run. Went to just return 1 box we werent using anymore and it took an hour. It took a full hour to have someone scan a barcode and print a receipt. None of the employees seem to care about anything at all. I cant see this store working out.

Customer service is disgustingly a joke. They dont listen to you and overtalk you. Like a bunch of robots reading a script versus a actual person trying to help you. Highly upset and waste of my money. Couldnt even use my hotspot after paying for it. Or get a refund.

First of all the connection is horrible. Ive had to reset-up the internet twice now since Ive got the new modem. And theres no on-call custom service which makes this single handedly the worst internet company I have ever dealt with.

The check in process at the new store in the mall is not very efficient. They need more employees in the store than just three or four to reduce wait times.

I have Ben a customer for fifty years i called you service because the internet was not working your technician told me there is a problem with the modem and because you closed all the stores in Manchester i wold have to travel for 30 miles to the nearest Comcast store i asked him about mail it to me he sad that would cast me money for the shippingI would say that is a lousy way to treat your customerSaoud hachem 308 mammoth rd Manchester NH 1st floor 03109your are a big disappointment for a business

Waited for 20-minutes and had no-one even asked me if I needed any help. Absolutely worst service Ive ever had at any place Ive ever gone to I would not suggest going here at all, very disappointed. But still got my router after interrupting another customer and employee.....

The store is sloooooooooooow. Comcast continues to milk its customers. Since 1995 I’ve probably paid them close to $55,000.00 and it’s time to cut the ties. Other internet providers please come to NH and help break their monopoly.

Rude, poor customer service. Deserves zero stars.

Good service

Stop trying to up sell and answer the question

We just wanted to pick up a modem and had to wait for nearly and hour. In the past, on valley street or at the East industrial dive locations, it was in and out in less than 15.

Havent even been to place yet and I already think it sucks.

Activate your devices before handing them away.

Just needed to drop a cable modem off and had to wait an hour. People sitting everywhere just waiting to be waited on. Image something worse than calling a cable company..... it’s going in to the cable company store.

Incompetent. Not able to refund money within time, only empty promises.