The Bassett name was supposed to be known for high quality furniture . I was so excited to get my Bench Made hand crafted dining set I ordered in February and got a call saying it was done in March! I wasn’t closing on my house until May, so they held on to it until that time . They delivered assembled it to find the table looked like it was used for whittling or carving practice The legs were to be replaced .That was May…. It’s September . How can a 78 inch table, a bench, and 4chairs get made in a month but two lousy table legs take 3 months? Have reached out to corporate and have not heard back.I want want my legs!

Nice furniture, but customer service is horrendous. My husband and I were in the store -- and walked around the entire store -- without a single greeting from any of the many employees that were working there. Awful.

Wonderful design consultants and staff.

Factory failed to include the legs to my couch. When I called the store a woman named Renee told me that is what I get for not paying for delivery. Not the customer experience I would expect for a $5000+ couch. For that price I should not have to pay extra for delivery just to ensure I get an entire couch. I do not trust their products and their customer service is awful.

Massaly Hare was incredible to work with. She’s experienced, personable, and has a great listening skills. She really worked to understand our vision for our bedroom and helped us choose pieces that made sense for us. We spent about 3 hours with her and received several follow up communications from her keeping us updated on our order. We couldn’t have asked for anything more in our experience with her!

Wow! Spent over $4000 on a custom table and chair set that they cannot properly furnish for us. After waiting 5 weeks the first table had to be returned as it didnt pass inspection (not sure what was wrong with it). They assured us they would re-make it. Well when it arrived it most certainly should not have passed inspection. It was the wrong height and the base was the wrong color. It was hideous, not sure how it passed inspection that time. At this point Im leary of accepting any furniture from them and refuse to keep paying on the table I have not received. DONT buy here. It will only frustrate and disappoint you.

I went in on Labor Day weekend still looking for the perfect bed. I was greeted by Renee, and I explained to her that I was just looking. She left me alone to browse with no pressure. I was happily surprised to end the year long search. Renee was a huge help, and never pressured me to buy any of the additional bedroom pieces...although I did. Her friendliness and style knowledge were a blessing to what could have been a long day. Thank you so much Renee and Bassett Furniture...I will be back...soon.

Very good selection of furniture!

Jason was immensely helpful. He gave me, not only, a review of the couch I was interested in, but also how the design would flow for that room into my whole house.Top notch work.

The sales staff was very friendly and accommodating, and we ended up purchasing a custom sectional. However when the furniture arrived the accent pillows where not the ones we had ordered, and clearly did not match the swatches attached to the work on orders on the furniture. Two of the cushions were damaged from the manufacturing process (not shipping and delivery) and had to be replaced. All of the pieces were covered with strings that were attached to the seems, and had to be trimmed.The sales staff was apologetic and we were given a nominal discount, but overall the quality of the furniture we received in no way reflected the price we payed. I can only consider the lack of attention to detail in manufacturing such as the items described above to be indicative of a systemic lack of quality in the overall manufacturing process.Given our experience this is not a company I would recommend to others.

Amazing...we shopped three different cities for a couch until we found exactly what we wanted at Bassett. Our couch was delivered yesterday and we couldnt be more pleased. Carol, our designed provided exceptional service and design sense. I would buy furniture from here in a heartbeat!

Wonderful design consultants and staff. Furniture is very high quality and amount of fabric options is impressive. Highly recommend Basset if you are searching for upper end furniture for your home. You wont be disappointed

Wonderful selection, can customize everything, outstanding selection of fabrics, extremely well made furniture. We have Bassett furniture in our dining room, living room & family room. Lorraine is an outstanding design consultant and really helped our look come together in a cohesive, coordinated design.

My order process went smooth initially for plenty of custom furniture. Massaly Hare was quite friendly and helpful along the way, making a home visit in advance. The out-sourced delivery team was excellent! Two major hiccups: (1) The Manchester office (not my sales rep), called midday on the day before delivery requiring payment in advance or my delivery would be rescheduled. I was told they would not accept check (apparently incorrect), thus putting me in a difficult position to get cash from the bank. In addition, I had to leave my own business and drive to their store--extra 3 hours total. They offered a nominal fee reduction for the error. (2) The table is not completely secure, and came with wood screws for a stone table (?). Massaly indicated I would receive a call that week from their service rep. Now 28 days later, someone finally contacted me to try and set-up a date to correct the table issue.* When you pay high prices for better service/quality...you expect it. :(

After reaching the end of the internet looking for upholstered beds that were high quality, the proper scale and customizable, I finally found Bassett Furniture. They were the only furniture retailer that offered exactly what I was looking for, right down to the style and color of the legs on the bed. Fantastic selection of fabrics and very helpful on-site designers who will (patiently) walk you through your options and help you make the right decision. Unlike every other furniture store that I dealt with, they also routinely called me with updates on the progress of my order. It was great to be kept in the loop and not have to place those calls on my own. Top-notch.

Came into Bassett ready to speak to a sales consultant and designer after looking online for a few weeks with a budget in mind. Walked in the store and browsed around for 10 minutes and wasn’t greeted by any of the sales people! Walked around a second time hoping to catch anyone’s attention and again was ignored. Some couple walked in after us and they were quickly greeted and helped. I guess we were chopped liver to them. I called later to confirm if we actually needed an appointment and the manager said no but claimed they were busy. How can that be true if we watched other customers who had walked in be quickly greeted and helped? Maybe if it looks like you don’t have money, don’t shop here? Taking our business elsewhere!

Very accommodating and polite staff members, very pricey custom furniture..

Pretty furniture. Pricey though.

Lovely items lovely people and awesome customer service

Love our beautiful store.

Dont have to many furniture on the floor.

Its ok