user
VIP Tires & Service
445 Hooksett Rd, Manchester, NH 03104, United States
Appearance
VIP Tires & Service
Comments
Sh
Review №1

VIP staff was able to get me in for repairs in a timely manner. The cost of repairs was less than my anticipated expenses! The staff members worked efficiently as a team. They showed effective time management skills, as they handled front end phone calls, in-person customers and received feedback from the techs working on vehicles. I would recommend them to others.

Al
Review №2

I have been coming to VIP for a few years now and I love it! The workers are always super friendly and helpful. They have are honest about work that my car needs and will even show me what’s going on and allow me to decide for myself. This is HUGE for me because I have definitely had other places take advantage/push work that wasn’t necessary before. Everything is reasonably priced. I would recommend to anyone!

An
Review №3

We were passing through Manchester on vacation and got a red engine light. Mike quickly checked it out and found it was an oxygen sensor. He took the time to explain to us how it works. Bottom line was it wasn’t anything immediate that was a safety issue but offered to get us in. He was very knowledgeable. As we had to continue our trip it was good to know.

Wi
Review №4

Called in to ask for a synthetic oil-change and 4-wheel alignment on my Little Mule (2005 Ford Escape 4WD). Was going to leave overnight to have serviced the following day, but they were able to get me in & out on the same day. They found a problem with a loose wheel bearing that they took care of. I forgot to ask to have tires rotated and they did this after they called to let me know the car was ready. By the time I got there to pick up my Little Mule, everything was done. Car’s MPG improved and she handles & rides great. Staff at front desk was awesome and the techs in the shop did good work. Nearly forgot to mention that they are reasonably priced for their services.Definitely recommend this shop, which is conveniently located within an O’Reilly’s Auto Parts Store, where you can pick up many things for your ride, including the green tree air-freshener for your rear view mirror!

Le
Review №5

Im a return customer about to drive in for another servicing. I was really impressed by their respect they have for their customers and their professionalism. The service attendant took the time to answer all of my questions and explain their promotional programs, which I plan to purchase. When I go in for oil changes at the dealers, it ends up costing me hundreds for scheduled maintenance, on a 7 year old car that is running perfectly. Thanks but no thanks. When i just need an oil change, or have a problem, Id prefer to take the car in to these folks who will perform just the service I need.

ti
Review №6

I was in your store today, Cory was a rock star1Very thoughtful, courteous and most importantly helpful,He steered me to the right set of tires and got me in and out of the shop on schedule. Very good experience and a good product.

Ji
Review №7

Very friendly and accommodating. They took into consideration the amount of money I was willing to spend on tires.

Ja
Review №8

VIP mechanics and supervisor we great in letting me know what were some things I would soon need to take care of but was not going to cause my car to fail inspection.

Ja
Review №9

Needed to get a car inspected, got a same day appointment, and since the car is fairly new, it was a quick inspection. As were wrapping up, they told me it was FREE. I couldnt believe it, how could that be? They mentioned something about a special, but frankly i didnt hear much after they said they performed my state inspection, and I was able to go without paying them. Didnt think this happened anymore, but it did. Thank you, a very nice gesture, and any future work will be brought to you and your team!

Al
Review №10

I went to VIP for the first time the other weekend with some brake issues and a dying battery. Mike helped me to diagnose the issues and, despite being very busy with appointments and walk-ins on a Sunday morning, the team got my car fixed skillfully and quickly. After over a week of driving on my new brakes and with my new battery, Ive had zero issues and am beyond thrilled with the kindness and quality of the service I received at this location! I will absolutely be coming back for future services.

Ly
Review №11

Very friendly and welcoming front desk (unsure of his name- but he is always working at the front computer helping customers) professional and made the process of bringing my car in easy!

Ma
Review №12

Excellent service! Been coming here for years and always a great experience. Mike the manager is always helpful and very knowledgeable. They take the time to explain everything and you know where your money is going. Highly recommend.

Ma
Review №13

Got an appointment super quick. Very knowledgeable staff and they all take pride in what they do. They treat your car as if it was their own and that’s rare to find nowadays. I don’t trust many people to touch my vehicle, but any of these people here I do.

Jo
Review №14

Mike at the front desk was awesome and friendly. He explained all my services and answered all my questions. My 2012 car drives like a dream now!! Love the team at VIP!! I wouldn’t go anywhere else!!!

Br
Review №15

I came to get a inspection done and from the moment I walked in to the moment I left the service was amazing. A gentleman instantly greeted me and made sure that I was taken care of. Apparently at the time there was a promotion so I got the inspection for free which I thought was pretty awesome. I would definitely recommend this location to anyone!

Bi
Review №16

We called VIP in Manchester, NH on a last minute whim on a Sunday to get a car inspected that we were considering buying via private party sale. Mike P. was quick to set us up with a same day appointment right away. Upon arrival Mike P. was extremely polite and helpful. They took the car right in and began the multi point and mechanical inspection. Mike P. and the technician were very upfront and honest. They pointed out all the maintenance needed on the vehicle and gave us reasonable negotiating points about the car; possibly even saving us thousands of dollars! Highly recommend Mike P. and the techs at VIP in Manchester, N.H.

Al
Review №17

I had a tire give out on a Sunday while I was on my way to a job site. VIP on Hooksett Rd was open and close by. Im grateful it was. They were busy but were still able to changed 2 tires on my vehicle and have me back on the road in under 45minutes. This is a testament to the staffs proficiency, skill and commitment to their customers. Thanks VIP

Ro
Review №18

I been to the VIP before for tires and they outlast others. Im here now for much needed oil change. VIP offered free coupons through 96.5 The Mill radio station. I was a winner! They treat me with respect at the VIP. They are fast and friendly and do a good job.

Ma
Review №19

Mike G and Mike P are a great asset to the team!! I’ve been going to this VIP for a few years now. Honest folks who don’t do work on my truck that I don’t need, hard to find in the mechanics world. Customer service is on point!! Keep up the good work fellas

Je
Review №20

Place was great, got me in for a last minute car inspection. They were fully booked today but I told Mike I was leaving for college tomorrow and he got me in for a appointment. Really appreciate it, ever need service for a car call up Mike at vip tires and service.

Ei
Review №21

I went into to VIP just as my battery was dying. I was headed out of town. Mike had it looked at and replaced immediately. It was so easy. At the same time he was being pulled in all directions by others in the store. Thank you Mike.

Mi
Review №22

Some day service, and good rates! I like that they always seem to have some kind of promotion going on 👍🏽

Me
Review №23

Came here to get two cars inspected. Mike P took us right away and was awesome! Great service and kind employees made the experience wonderful.

Jo
Review №24

I’ve had these guys work on both my cars this past month and couldn’t be happier! They were fast, straight forward, and honest. And great prices! Highly recommend!

Al
Review №25

Very friendly staff! Efficient and professional every time I have used them for car services

Ma
Review №26

I went there for an oil change, it went well, no other issues were found. Fast too, 45 minutes from handing over my key till I got it back.

Ka
Review №27

As someone who doesn’t know much about cars, they do a great job walking me through on what’s going on. I have been here twice and had great service each time. Very kind, trustworthy employees, only place i’ll bring my car from now on.

Al
Review №28

Staff is friendly and efficient! Called and got same day appointment for an oil change. Have had other work done here and always feel like the staff takes the time to explain the process and recommend a good product for whatever needs fixing. I feel confident taking my car here for whatever it needs!

Ho
Review №29

Needed to get a battery and they were able to help me that same day in an incredibly timely manner. All the staff who helped were fantastic!

As
Review №30

I love coming here to get my oil changed and my yearly inspection. The people are always so kind and friendly! Best place around!!

Jo
Review №31

Mike, the Manager, was awesome. Booked me the night before, I took my trailer tires and rims to him. I said no rush, call me when done. Within a couple of hours, they were mounted. Thanks Mike at VIP.MILITARY DISCOUNT PROGRAM AVAILABLE WITH MANY PERKS!!!

Co
Review №32

Mike was awesome! I got great service and will definitely have all my future auto work done here.

Al
Review №33

Five stars for-sure, This VIP is a group of OP’s (outstanding professionals). Ask for Mike P! That dude personally drove to the next nearest VIP to get a set of tires for me that weren’t in their inventory. If that’s not outstanding customer service then idk what is. Everything turned out great.

Er
Review №34

Greats service, super nice people and very helpful. Definitely two thumbs up!

Mi
Review №35

Mike P-took great care of me, fit me in on a tight day and had a great experience overall. Highly recommend.

Ca
Review №36

Service was fast and cheap! Will definitely be back

Am
Review №37

I can not say how much I trust and love the work these guys do. I have two very old vehicles that needed service and they did everything so that both cars are running like they are new. Do not hesitate with VIP Manchester. They are the BEST!

Ba
Review №38

First time ever getting my inspection done at VIP. I googled for reviews, I was sold to go here after reading what others had to say about them. They definitely live up to their 5 star rating. Very friendly at the desk. Fast and sufficient to the customers needs. Very pleased with my experience with these guys! Keep up the fantastic work!

Ge
Review №39

Extremely pleased with this team as always...very professional always do a great job and willing to work with you. Been doing business with them for last 3 years Im limited as to how much I can say in this post...you guys do an awesome job!

Ri
Review №40

Came in because of thumping in passenger side front tire. Thinking it was a broken belt inside the tire thought I was gonna be out a couple hundred for new tires. I was mistaken, picked up a bolt, they removed the bolt as well as checking all tires. Removed, patched and back on the road. Quality service 👌. We were on vacation and were not looking forward to large unplanned expenditures. They diagnosed, fixed and let us go no problems.

Na
Review №41

My experience was great! Needed a new alternator and battery after being towed. The store manager, Mike was extremely helpful and friendly. He took care of everything I needed without trying to upsell other services. I will be using VIP from here on. Great job!

Tr
Review №42

I have been here a couple times now and couldn’t be happier. I will keep going back.To be honest I dread it when my car needs work. Mike has taken care of my husband and I both times. He’s great! Very informative and professional. I didn’t feel uncomfortable or pressured to do anything that was recommend for my vehicle. I would definitely recommend this location!

Sh
Review №43

I scheduled with this location for four new tires a few months ago. The staff noticed that my tie rods were on their last leg. Corey, who assisted me at the front desk, explained the situation and urgency in a way that was extremely informative without being pushy. He made it clear that the work needed to be done sooner rather than later, but left me feeling like I had the final say in whether it was done that day or not. When he outlined the cost of the work, I expressed to him that it was more expensive than expected and I was not sure I could handle the payment. Corey expressed his concern for my safety on the road, and I could genuinely feel his sincerity. He then took the time to do everything in his power to lower the final cost, for what felt like the sole reason of ensuring I was driving a trustworthy vehicle. I was ultimately able to afford the payment, which left me feeling secure when I left. I now feel safe in my vehicle and I have Corey and the VIP staff to thank. I would highly recommend scheduling with this facility, and I am confident in saying they will take the best of care of all of their customers.

je
Review №44

I’ll always come to this location, I called the store looking for 4 new tires. Cory directed me to the best tires for the price range I was looking for, I would recommend talking to him for all your car needs. Super knowledgeable thank you cory!!

El
Review №45

High quality and very professional service

Ki
Review №46

We have been using VIP tires in Manchester NH for almost a year. We have very pleasant experiences with their staff. The guys are very friendly and helpful and always going out of their way to make sure our car is taken care of. We’ve done two oil changes and two car inspections so far Their tire prices are also very competitive. Their quote was 50% less than our first option. They are very thorough and most importantly keeps our car running smoothly. Their service is also very fast we never have to wait for a long time. If you are looking for great, fast, reliable and professional service I would recommend.

jo
Review №47

Just moved to Manchester and was hesitant to try any place new but strolled into VIP Tires/OReillys for new tires and a Oil change and was treated with absolute respect! The staff is well knowledgeable and was able to answer all my questions. I knew what kind of tires I was looking for and they WERE NOT pushy on trying to sell me something else. The Assistant Manger at VIP Cory was extremely helpful! If youre in need of an oil change, new tires or just automotive supplies, stop on in, you wont be disappointed! Highly recommend!

He
Review №48

The customer service here at vip is pretty amazing. There very knowledgeable. Would highly recommend.

Ni
Review №49

Ok...I needed a sticker, right away. Normally Im not the needy type but I sorta was when I got there well...I was in and out in 20 minutes. These folks are great if you need a sticker I suggest going here.

Be
Review №50

I always get great service.

Ja
Review №51

I went to this VIP for the first time after looking up reviews as to where to go. They live up to their reputation. Mike was great. He was very knowledgeable about cars when I asked questions. I will be returning to this location in the future and so will my family!

te
Review №52

Don’t recommend anyone to use VIP, took them three weeks to change a car battery and destroy the car in the process. complete idiots. WILL RATE THEM ZERO.

Je
Review №53

These guys are always great. Super friendly and alway do a great job with my car! They are my go to place.

Ma
Review №54

I have visited the Manchester VIP a couple times now. Always fast, courteous service. On one occasion they allowed me in the shop to actually show me the issue and suggested service. Highly recommend VIP and I will definitely be a repeat customer!

Kr
Review №55

I have been a customer at this location for several years now and the service is always great, the staff is very friendly, and the waiting area is clean and comfortable. I was just in twice this past week for new tires, and then for an oil change and inspection. As usual, they did a wonderful job! I would highly recommend VIP.

Ha
Review №56

Horrible wanted 135 to put a 25 dollars headlight in and didnt check what I told them to

Re
Review №57

Went here last month for an inspection and the service was amazing! the man who helped me at the counter was so nice and informative about what was wrong with my car, they even brought me into the garage to actually see the issue i had with my tie rod. i felt like the inspection and repairs were really fairly priced, and even double checked on kelly blue book to find out i paid less at vip than most people do on average! i will definitely be returning for the rest of my car maintenance needs and inspections! i suggest that anyone who is looking for an efficient and transparent mechanic experience should head over to vip.

Br
Review №58

This could easily change to 5 stars tommorow, pending resolution to fixing problem.. FOR THE THIRD TIME!!!***UPDATE***we are now on the FIFTH alignment. 3 idler arms in a month... But there is nothing wrong with it. Drives fine they say..NOT.. DO YOU THINK LEAVING TIE RODS LOOSE MIGHT HAVE SOMETHING TO DO WITH IT??? Still waiting call from regional manager, only been a month.. Hopefully by Christmas?

Da
Review №59

Went for a state inspection. Needed tires and brakes. The prices were great. The service was exceptional, and speedy! The service guys that attended to me were very friendly, and answered all my questions. I’m completely satisfied overall. I WILL be returning. Oh, and no charge for the inspection! Thanks VIP.

NS
Review №60

Simply a GREAT experience.Eric who works in the front not only greeted me upon entering the store but also took the time to escort me into the garage bay.Before entering the garage bay he handed me saftey glasses and explained VIP’s focus on saftey.Both Eric and Chris( automotive technician ) took the time to show @ explain to me the deficiencies preventing my vehicle from obtaining an inspection sticker today.I highly recommend the location.

Ja
Review №61

Went in for an oil change & an alignment.. Corey and the tech (didn’t catch his name) explained that my tire wasn’t safe to drive any further . Ended up getting new fronts and a piece of mind. Corey is knowledgeable and an excellent help.

Je
Review №62

VIP Auto always gives me the best advice for my vehicles and the prices are usually the best around town.

Am
Review №63

Been going here for years. Always treated with respect. never have to wait long for an oil change. Very happy and will continue to come here for all car services. Would highly recommend

Be
Review №64

I went here for my inspection and oil change, everyone was so nice and helpful. Super clean store and service department. Extra friendly management with super quick service. Will definitely come back for all my vehicles needs.

Mi
Review №65

I’ve had service done here multiple times. Cory and his staff always do a great job every time I come into the shop.

Ma
Review №66

Best place for oil change and very friendly service

Je
Review №67

Brought my car in for an inspection and oil change, and I dont trust many people to put hands on my vehicle, but these people are respectable and very professional. They take great pride in even the smallest jobs, and they took great care. They informed me every step of the way of what they were doing with my vehicle and I will always come back for any of my vehicle needs.

Le
Review №68

Service is consistently great! Are always able to get us in and out with minimal wait times.

Br
Review №69

Amazing service. Asked online about scheduling car inspection - was able to get me in immediately for car inspection. Amazing customer service at location, no wait, was out within 30 mins. And it ended up being free! Amazing.

Ma
Review №70

Great service. The group who worked on my vehicle were courteous and professional. I will be using them again.

np
Review №71

Went a couple months ago to have a new tire put on my car. They were very professional and clean upon arrival, and had everything done within a couple hours! After a couple months of driving the car since then, I have had no problems. Will be going back again for other services

Ca
Review №72

Great customer service! Cory was quickly and efficiently able to work with me and my budget to provide me with exactly what I was looking for with all my car needs. I needed new tires and an oil change which he made happen with the best price and timeframe for my schedule. Highly recommend for those looking for the best options, knowledge, customer service, and quick turnaround.

Me
Review №73

Went in for new headlights and staff was super helpful and understanding! Great store and great staff! Ive had bad experiences of being overcharged for parts at other stores and VIP really went above and beyond to help me. Thank you so much. Would definitely recommend this store to anyone. :)

Er
Review №74

The team here is accommodating, friendly and efficient in what they do. They took us within an hour and made the process easy. Very friendly service. Thank you

Sa
Review №75

Just got a great deal on 2 tires all thanks to Cory! You rock! Thank you for a 5 star experience. I will be back for sure.

Ch
Review №76

Tires mounted, balanced and an alignment done by Randy. He did a very good job, my tires had water an leaves inside and he made sure to clean them out properly before installing. He also doubled checked with me on tire pressure preference. My alignment is as perfect as can be. He took his time an made sure everything was done properly an thoroughly. I was leery about going here to have work done but after the service we received from Randy we will be going back again an requesting him in the future. Very impressed with his customer service an thoroughness.

Ka
Review №77

I was in a time crunch to get my inspection done and they were able to fit me in on a short notice! It took them less than 20 minutes so I was in and out of there super quick! Everyone was so nice and helpful, I will definitely be coming back for any other car needs.

An
Review №78

I just moved up to Manchester and I visited this location after my battery died. The staff were super friendly and quick. And despite the current climate, we all had a laugh. I look forward to returning

De
Review №79

Was shopping around for tires and a full alignment. The price quoted at the dealership was astronomical!! Stopped in to this location and spoke to the manager, Mike. Very friendly and gave me a great deal on my tires/alignment. Thank you Mike and all the service professionals that work at this location. They have definitely earned my future business!!Update: Went back about a month ago for an oil change. Service was fast and easy...in and out in about 30 minutes. The employees were, again, all friendly and helpful. They also didnt try to hard sell me on anything I didnt need. And what I appreciate the most is they give discounts on both parts and service for Military Veterans!! For that...WE THANK YOU!!

Li
Review №80

Great experience. Went in for an oil change and was very quick with great service.

ca
Review №81

Went in and got my oil changed in under an hour, nice and fast service, staff was pleasant, would recommend!

Wi
Review №82

Friendly and quick service.

Do
Review №83

I had my tires changed at VIP and even though I had a really good quote to change them when I got there I got an extra $25 dollars off each tire. Mike was really nice and the extra discount really made my day. I was not expecting it. On top of it the new tires really made a difference. It feels more stable and with more traction. Way to go VIP! I am coming back! Also after I had an inspection and needed an expensive fix, they really made it very affordable. Its like a weight came off my shoulders. Thanks again and again!

Da
Review №84

These guys were great. They accommodated my last minute schedule and still got me in quickly and completed the oil change promptly. And then they volunteered that I had a coupon to apply, saving me money. I recommend this location.

Es
Review №85

VIP Tires & Service of Manchester is my new “go to” spot. They are professional, honest, convenient and affordable. Best part is they are open 7 days a week! Never a long wait time.

Ca
Review №86

I had a great first time experience at VIP in Manchester! The employee that I dealt with was Cory and he explained everything to me. I got 4 new tires and some diagnostics done which ended up being my shocks. I was so happy when i left and my car rode nice and smooth like it was brand new again!

As
Review №87

Great staff and very accommodating

Al
Review №88

My family and i have come here for years & they have always provided amazing service! I have never felt more confident going into an auto shop. Mike is by far my favorite, super educated, super sweet, and always willing to help. Thanks VIP!

st
Review №89

Nice bunch of guys. They are always polite and do a good job

Ch
Review №90

After having service on my vehicles, a Chevy truck and car in the past and have been completely satisfied with the service. I would recommend VIP products and customer service to my friends and family and will continue to use this company for my own auto service needs.Robert and Cheryl Gregoire

as
Review №91

My tires have been bad but today’s snow stormed confirmed how bad they really are. We called VIP and they took us in right away! Mike and Cory went above and beyond to make sure everything went smoothly! I highly recommend coming here for any of your vehicle needs! They even offer free inspections for military service men and women for life! We will be back for sure!

We
Review №92

I called and needed a specific, uncommon, tire. The store didn’t have it in stock so Mike checked with other stores to try to locate it. It ended up having to be ordered. This was a Friday afternoon. I made an appointment for Monday. The tire was there and quickly installed.

To
Review №93

I am absolutely amazed at the customer service at this location. It is such a pleasure going here & getting this service & attention. Definitely, will recommend it to all my friends and family.

Je
Review №94

I’ve brought my car here a few times now and I am always so pleased with my experience! Highly recommend VIP for fast oil changes and inspections. Thanks guys!

Jo
Review №95

I recently relocated to the area and after the trip my tire(s) were not holding air. I took my vehicle to the team and the service was extraordinary. Received updates throughout the process and also added an oil change to service. Very fair pricing and great communication.

He
Review №96

I came in yesterday for a state inspection and had one of the best experiences. The staff is incredible and very friendly. A huge shout out to one of their service advisors, Jesse. As a Veteran, I dont always ask if theres any kind of discount, as I probably should, but Jesse didnt hesitate to to honor that discount that this company offers. For that, I am extremely grateful. The service was honest, thorough, and fast. My business will be here from now on. Thanks again for being so awesome Jesse, see you guys soon!

Ar
Review №97

I was able to get state inspections on 2 vehicles for free as they were having a special. Work was prompt, courteous, with additional recommendations for other services which I verified to be accurate suggestions. Great job! Will be back!

JS
Review №98

Had a lot of work that needed to be done for my state inspection. They went above and beyond to ensure I had the correct parts and it was done as fast as possible. Great job!

Je
Review №99

I brought my truck in because my wife had her car break down one day and the car was towed to this specific location and the manager there was very up front and honest. The quote he gave to repair her car was over what the actual cost was. So when i brought my truck in with a check engine light on, the manager again was great. He came out plugged in his machine and told me exactly what was wrong and had me a quote in less than 5 minutes. I knew it was a fair price as i had looked into this before. They had my truck fixed within an hour. My truck runs like a charm now. Thank you!

Ch
Review №100

My car failed inspection due to a front right lower ball joint. Ironically a few days later my battery also died. I had it towed to VIP. Mike was prompt and got back to me when the car arrived. When he called with the estimate obviously $845 is not an easy price to swallow this time of year. But I have a baby and need a safe car. He was able to take a little off and brought it to $810. The car was ready the same day. I have been disliking Valvolene more and more so I will be returning.

Information
20 Photos
100 Comments
4.6 Rating
  • Address:445 Hooksett Rd, Manchester, NH 03104, United States
  • Site:https://vipauto.com/
  • Phone:+1 603-629-9760
Categories
  • Tire shop
  • Auto parts store
  • Auto repair shop
  • Brake shop
  • Car inspection station
  • Oil change service
Working hours
  • Monday:9AM–4PM
  • Tuesday:7:30AM–6PM
  • Wednesday:7:30AM–6PM
  • Thursday:7:30AM–6PM
  • Friday:7:30AM–6PM
  • Saturday:7:30AM–6PM
  • Sunday:7:30AM–6PM
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Restroom:Yes
  • Wi-Fi:Yes
Planning
  • Appointments recommended:Yes
  • Quick visit:Yes
Similar organizations