Employees are great, quick. And efficient! Only reason Im giving 4 stars is because the wireless ear buds I bought came broken.... but that being said they replaced them no questions asked 2 days later!

Went in looking for a certain air pod for a xmas gift. It was busy in store and checked out the section that had the air pods. Did not find and asked a customer service rep. He said yes they have in stock to follow him. They where located in a locked cabinet behind the register. He confirmed that was the one wanted. Also wanted a waterproof rubber case for them. He brought right over and made sure correct one was there. He took over to a register so we would not have to wait inline upfront. Rang up and bagged. He was quick efficient and very polite. I will definitely be back and go to this store as i have been to several best buys and this is been by far the best one. The product rang up higher than i expected. I mentioned when i looked online it was less. He found the cheapest price online and matched within second s. Saved money is always a fantastic thing.

I went to this Best Buy for a new computer. Now, Im computer illiterate. I just want to watch Netflix and play the Sims. Olivia spent about an hour walking me through my options and explaining the pros and cons to me in a language I understand. Ive always had good service at this store but Olivia gave me WONDERFUL service.

Always find wonderful home decor in here. Friendly staff. I would like to see the 80 count Hazelnut coffee pods back!

Olivia and Ricky were especially helpful with answering my questions about the options available for tablets, optional hardware, left-handed graphic arts and other services.This is not my first visit to Best Buy and each location I have visited has well-trained staff. I was offered time to walk around and see the products and other options under promotion. I was not rushed. I was not ignored. Their actions directly factored into my decision to make a purchase.

Was looking for a quick and local alternative to Amazon for some thermal paste for a CPU. Best Buy had it in stock and it was available for pickup within a few minutes; who would have thunk! Staff was uniformly friendly. I chose to pick up in the store but they will also bring outside if you want. I will include Best Buy in my searches going forward.

Always my go to place for electronics. Highly recommended

Clean and helpful when I had questions. If you are not familiar with best buy its an electronics store with consumer products. Dont expect to find resistors or components like that but if you want iphone accessories or a gamepad or refrigerator its all there to see.

Great customer service.Huge selectionBig & cleanOlivia was helpful and knowledgeable

Staff is always mindful of clients. They are very helpful in answering questions or leading in the right direction.

I figured the lot was empty. My wife had curbside service. It took over 29 min to get something it could have been accomplished in less than 5 minutes. That was the worse for me. My wife found it acceptable.

One of my buddies bought a laptop from these scam artists and less than a week later everything on the laptop was wiped. He brought it in to get it working again and they told him it would take 2 months to get it repaired by the manufacturer. Instead of helping him out or replacing it for him they made him buy an entirely new laptop and refused to give him the old one back. Needless to say my and my friends will now be going elsewhere for our electronics needs, you should too. This place is an absolute racket.

Loved the friendly service and knowledgeable staff here! Olivia the Microsoft Manager was fantastic! She got me and the fiancé exactly what we were looking for and helped us stick to a budget. 100% will be back to get a new monitor when the time comes!

Great customer service, associate looked everywhere to find screen protector I was looking for. They didnt have it in stock and took cost of shipping it off by bill

Even though they didnt have what I was looking for (play station 4). They were very helpful and sent me to another store they thought might have what I wanted. Always a good interaction with the employees.

I walked in, asked the guy at door if he knew if there was a way to turn on the computer I found and was trying to return it to the owner. He immediately went into a fit about how it was old, his people have appointments only and blah blah blah. I was taken aback and tried to walk around the store, he yelled at me Im the manager, I said I dont want you to bother my employees! . I kept walking, he got in front of me and restated his position. As hes afoot from me I tell him and theres no employees around me, Im allowed to walk around and look!!!MANAGER NEEDS TO BE FIRED!!! SUPERFLUOUS NASTY MAN

Always enjoy going here usually have what I need in stock however the kid at the greeting station didnt even look up from his phone as we entered from the mall side. Considering those registers are closed I feel this is a fail

Mall of nh … the employees we dealt with at this store were so good . Helpful, engaging . Knowledge full. Also when geek squad came toMy home they were and are fantastic and professional

Mall of Manchester Best Buy needs to retrain their staff. Staff should be able to process returns and know store policies as stated on the company website.Current staff cannot process basic returns and claims it’s due to items being no returns per company policy. The current staff refuses to do returns on items bought within 20 out of 30 days, stating it’s beyond refund time for items such as software. When website states software is fully refundable within 30 days.Staff should also be retrained to not be rude to customers especially their elite members.Update: I called the Best Buy online customer service, and they acknowledged I was a Best Buy elite member and they returned my software within 10 minutes no hassle and were surprised that the three staff I spoke to in the store were unable to help me and told me that it was against policy to return software when the company website states the opposite.

Appliances were clean and set up nicely. Easy to navigate through. Staff friendly when we entered store.

Always great service whenever I come here! A special thank you to Addison for great customer service

I went there with my husband looking for an iPad to replace a laptop, Chase greeted us and pointed us in the right direction for what we were looking for in the store. He also ended up helping us with our purchase. He was very nice to deal with, informative and pleasant!

Very good selection of tech, movies and gamesGood prices on stuff, sales are common and do price matchingI come here weekly to browse and maybe catch a deal on something I wantMy last visit a blue shirt was very helpful, she helped me think over my decision to possibly switch over to a iPhone even tho it wasnt even her department. If I do switch over I may see if I can do it here as so to get the good service Ive had here in the pastAltho seems like movie selections on floor have been parred down for air conditioners for now so theres that

Provides electronic recycling and a good selection of items with friendly staff!

My 15 year old son was asking lots of questions and the sales associate handled it very well. Only issues I had were lack of stock on pc peripherals and the open box items were not displayed well enough to get a good look at half of the stock. The stock is in a closed cage and should be staged better for viewing or maybe even print pamphlets to hang outside the cage with price and details of items in the cage.Although the sales associates were helpful, I had to go interrupt what seemed to be a personal conversation that 2 associates were having from the cash register area of the computer section to get help. None of the 3 associates that I saw in the area seemed to even look over at me and my son so I could get there attention for some help.

Clean Best Buy with the usual stuff. Helpful staff and easy parking.

Fast service. Excellent assistance by sales reps.

Its a nice enough Best Buy. I prefer to purchase any delicate electronicshere (computers, record players, etc.) as I dont trust Amazons shipping process not to damage them.Decent selection in store, but youll probably have to use the ship to store option for anything even remotely considered a specialty item.

I’m reviewing the car appliance and installation department of this store.I was satisfied with my own car installation for my radio. But my boyfriends installation was poorly done, he had to make another appointment to fix the issues and still not all were fixed.Then he made an appointment for me for a key fob and security system. The appointment was made a month in advance and on the day the person there said he wasnt trained for this installment and couldn’t install the system.I wasn’t impressed that I had to drive all the way down there just to turn around.I would have appreciated that a qualified person would be there the day of the appointment or the very least a phone call before my appointment to let me know it needs to be rescheduled.

After buying a new phone, I signed up for the free data transfer service from best buy.The employee was friendly and knew just what she was doing. After about 40 minutes, all my data was transferred to my new phone, and I was out the door.Probably would taken me hours to do, so I suggest you do it too!

Had lots of electronics, good supply of things.

Excellent and knowledgeable service. Also very quick to complete the transaction.

The staff that assisted us seemed very knowledgeable and easy to explain what we were looking for.

Security guy at the front was rude and assumed I was threatening him as I asked, When are you guys going to stop punishing everyone with these masks? His response is that its private property but I said its against the constitution. AND NH has NO mask mandate, go figure the corrupt company. Dont buy here, buy online cheaper from others. There were people in the store without masks while we had a sarcastic security guard.

Not a big person to do reviews but this is worth 10 stars !!!!!I will say I have not had very good customer service in many places lately ! Today at Best Buy in Manchester not only was the first person to talk to me awesome, friendly and treated me great ( her name was Lindsey) but the manager that she had to get because it was out of her control was absolutely amazing as well ( his name was Joey ) both of them are super down to earth friendly and honestly made my 15 year old happy after apple wanted nothing to do with the situation . Thank you 🥰

Went into Bed Buy today looking to drop a good amount of money on a laptop, found 3 I really liked 2 Dells and 1 HP. Absolutely nothing in stock and no ETA for inventory.If youre not going to supply the product, why display the product?I dont plan on going back to Best Buy for electronics / their inventory hasnt been the best the past couple times Ive gone looking for anything their.And of course you cant buy the display items, why make money right?

I went in to price out some routers but couldnt find what I was interested in. Then I was looking for a PS4, however there were no GTA games. So I went with a Fitbit Versa 2 Special Edition, which would help me get rewards through my health insurance plan. I spent more than I wanted, but theres no guarantee that Walmart quality products would do the job. Ive posted a few photos of the features on my Fitbit.

The sales associate was great. HoweverThe lack in support from transferring data off one device, to the new device, in this case a new ipad, is less then acceptable. That said, when buying a phone the case is totally the opposite.

I like the location being under 2 miles from my home. The Mall of New Hampshire I grew up going to and saw many stores come and go. But, Best Buy has stayed around and when it came to questions about technology and other things, they always were able to help me out. If they did not know the answer, they would research it or contact someone to help me.

Quick service, Clean Store, extremely competent employees. IDK, I guess I was just so satisfied with my service today that Im feeling fruity enough to leave a positive review.

Found the microwave we wanted quickly and at a great price.

My mom bought a new large screen TV and she had an awesome sales person who patiently explained the features on every TV to her and she was able to find the right one for her

Great experience purchasing a phone today. Andrew helped me make a decision between a Z Fold and a Note 20. Both have their benefits in my kind of work and his opinion helped me to make the right decision for my life. He Asiago did a great job installing my screen protector.

Went to pick a order up for a shoot delivery abd the order was already picked up by another driver, bad communication and usually u go to a back door to store this store u gotta walk into the far left corner and bring ur stuff out to deliver.

Stopped by to pick up a data transfer cable. They didnt have the cable because it was an older variety but staff was more than helpful in offering alternatives

This is a large Best Buy with a ton of electronics and different sections like an apple section and a toy section and a tv section and an appliance section so it’s easy to find what you’re looking for and the employees were all nice and helpful

Staff was extremely helpful. They still have a lot of there saftey procedures. Its almost having security to enter can be a bit annoying.

The store was dirty the bathrooms were filthy and the whole store is just organized

Took very good care of me. The customer service is great

Associat Nate was awesome very knowledgeable. Thanks again

Went to find out why my car stereo just **** the bed and Josh the auto technician was quick to find problem and solve issue.

I love Best Buy! Good tech hot employees

Love Best Buy!!! Able to secure Xbox Series X online a few days earlier!!

Called multiple times to speak to someone in customer service. Was left on hold for 30 minutes the first time. Hung up on. Called back and hung up again after 40 minutes on hold. Lost a long time customer. Never will use Best buy again. From now on Im just gonna use Amazon. Easier and 100% better customer service!

Techs were immensely helpful with all questions regarding product selection

Perfect service very fast and thorough. It was an in & out transaction. Very pleased 😄

Extremely helpful staff when buying a new washer and dryer

The best place for tech a must go

Wife purchased a auto starter for her car. We were told it would take up to 3 hrs. Was done in 2. The service tech took the time to explain how the system worked and made sure we understood how before we left. Excellent job done well!

Out of stock on some items. Call before going is my advice. 7/20/2021. I went for a G903 mouse and a headset. No mouse and I got the last headset.

A really nice guy named Chase helped grab a Microsoft Surface Go 2 from the stockroom for me, a specific model, the details of which he was familiar with off the top of his head. He saw me waiting, 2nd in line, and he jumped over to help me so I wouldnt have to wait. I was actually surprised because he came from another part of the store/department to help me when he saw me waiting 2nd in line at the PC service table. I got in and out with what I wanted easily. Parking is convenient, probably the most convenient part of the whole parking structure of the mall of new hampshire. Best Buy, including this location, are adhering to strict COVID measures, all of which I saw in place while I was in the store.

Great updated set up. Things run smoothly and quickly.

Always a good experience. Fast and easy curbside pick up.

Discriminatory practices. Which is not only disgusting but illegal. Do not shop here!

Left my new laptop for data to be transferred from other laptop. Professional service as always. Highlander Recommended them

Brought in a Panasonic countertop microwave (error code H98) that we bought from Best Buy still under manufacturer warranty. Panasonic is impossible to get warranty service from. Best Buy took it back and issued us a store credit and we purchased an LG instead.Well be back to purchase more from them, KIDDOS!!!!

Always a good place if you want to look at your electronics before purchasing, such as TVs. Just wish their geek squad had a repair service that knew what they were doing. I recommend purchasing from here, not having repairs done

Bought 2 unlocked phones and got better service and better prices than I get at my mobile carrier store..

Staff is hard to find. I was assigned a sales person who disappeared after being with me for just a minute. I was looking for him myself thereafter. I could understand if the store were busy, but there were just a few people in it. Poor customer service.

Well if you need electronics its the best place around here. Especially if its something odd and you dont feel like waiting a week to get whatever online. Lets face it Walmarts selection bites.

Always helpful, friendly service. Always find what I need or want at Best Buy!

EXCELLENT SERVICE! Refrigerator died full of food on Friday at 4PM. By 6 PM I got an on the floor model - took off few bucks for dent & had it at my house by 6:30! Did not lose any food! Had to also get Iphone & then a chest freezer the other day. Everything was SEAMLESS!From Keith in appliances to Tom at the greeting desk & Justin the manager - I had such a great experience in a world of lousy customer service (and insanity) that I would buy everything I need there if they had it! GREAT JOB JUSTIN! You are a fantastic manager & Best Buy is lucky to have you!

They brought my TV to my car quickly and helped load it up

I went looking for a drone and they lead me right to them they were nice and I had a great time shopping

Absolute worst customer service! Have to go into store just to speak with someone as there is never any answer when you call. Was told several times my order was on the truck and should be here the next day only to have it not show and then be told again it’s on the truck!!!! Then get email that Best Buy cancelled my order! Fantastic, now can not get daughters Christmas present in time as I could have purchased elsewhere a week ago but now all sold out. Not to mention our order was placed a month ago, will never shop Best Buy again.

They close at 7 because Corona. Every one knows that you can’t catch Corona if you close at 7. Definitely isn’t another big company using Corona as an excuse to help their bottom line.

Olivia helped us pick the best computer for us. Give her a raise.

Out of stock on several different items.

Helpful and friendly staff when I visited. Cant ask for much more.

Cale. Rocked. My. World.Hands down, that fantastic human deserves a raise and a half for the lengths he went to to help me buy a laptop today. 150% of his energy was poured into my special situation and it couldnt of been better. Man, i wish i had the time to even explain what happened in the store but i would be here for hours! Everything good that could possibly happen to me in one day, all happened in those 20 minutes i spent with Cale.If anyone can sell a laptop AND make a great time out of it, Cale is the star of it all!Cale from Manchester, NH, you rock!

Went in to buy new speakers, was in the magnolia area listening to them. Employee walked in and turned off the music(it wasn’t loud). Walked out, I’ll shop elsewhere

My computer died. I needed a new one right away as I use it for bill paying. I researched on line first new what I wanted. Was in and out in 10 mins. Everyone was practicing covid procedures. No problem

Best Buy has definitely stepped up their customer service. I really enjoyed walking in and being greeted at the door with a hello and a let us know if we can help.

Always have a good experience here but this weekend I was amazed. Only retailer Ive been to since covid began that took proper precautions. Cashier wiped down counter and pinpad between each customer. Very impressed.

Great customer service! Joey worked through many issues that came up while setting up new phone service for me. I appreciated his patience & understanding of the situation. Got a new phone & plan at a great price.

I used to love this store. Now, they lose orders and can’t be bothered to notify you. If you call the store on the telephone, they will NEVER answer it, so don’t bother trying. They don’t care about customers any longer.

Best Buy in Manchester NH - rudest supervisor I have ever encountered. When I asked for a manager she said she was the manager- pathetic customer service. I took my $500 bucks home with me. I will order from Amazon, so much for being able to support local communities.

I just want to say thank you to the cell phone associate named Daniel. I received a “new” phone in the mail after upgrading and it came to me as an open box, fingerprints all over the screen, and the worst part was that it had a passcode lock on it so I couldn’t even use it if I wanted to. I called customer service and went to the Best Buy in concord and no one did anything of value for me other than offer me to upgrade to an iPhone 12 max, causing me to pay MORE money. Daniel was very very patient, customer oriented, and reliable. He even went out of his way to be sure I received a $50 gift card for inconvenience and time. THANK YOU Daniel.

Love the app ordering and curbside pickup. I hope BB keeps service after pandemic, better than amazon. 😆

Worst return policy around.... Buy your electronics somewhere else.Customer satisfaction is last priority at Best Buy. Ill stick with Amazon!!!

They have a lot of products on the shelves but they are very overpriced.

Mr. Mike Skinner provides superior customer service. After spending 30 minutes moving through various phone trees after calling my local store in Puyallup, WA, I somehow connected to Mr. Skinner across the country. He went out of his way to get answers for me about a computer repair being handled locally. Greatly impressed with his service and I hope he is recognized for exceeding expectations.

I am not one to write reviews, but the customer service was exceptional today at Best Buy! I went today to pick something up for work, almost went home when I saw how busy the mall parking lot was, but I went in and immediately there were employees greeting me at the door, they asked what I needed and pointed me to the guy who could help (I got an ethernet chord and adapter). He was super friendly and got me what I needed in less than a minute, and then checked me out right there at his register where there were two bottle of hand sanitizer. I was in and out safely in less than 3 minutes! Good job Best Buy!

Great return policies for elite members. Csr are always helpful, and there for you at this location. One csr took the time to give me a part to part break down for a PC build so I would know what to buy once gpu and parts due to shortage are back in stock. I did not get this service at competitor stores, and the financing options are excellent/best in the business. Im a happy elite member! Thank you!

Best buy had the router I needed. Was able to compare orbi and nest. They are also trying hard to maintain social distancing but the aisles are tight. I was in and out and happy.

Took a long time to get help

I have never had a good customer service experience in this store. I should not have to escalate every single transaction to a manager for any resolution. Communication from floors reps is atrocious, they are rude and condescending.

I almost did not purchase my new computer because I had some unanswered questions after working with Tyler. But Chase offered outstanding customer service and answered all of my questions. I bought my computer and left happy!

Awesome I was helped with understanding the product before deciding on my purchase

Excellent service and friendly staff.