I had received new glasses from another very expensive optical company and just could not adjust to them. I received an appointment at UW Optical East Clinic within hours of calling to have the lenses checked. Brook diagnosed a major error in adjustment and spent a lot of time readjusting my glasses The improvement was remarkable. I truly appreciate her competence and skills. She patiently made multiple adjustments on glasses that were from another vendor. She is a consummate professional. I will be purchasing all future glasses from her.

They are so completely rude. They will tell one thing, but then they change their story. Dropped off glasses to be repaired for same day service. Finally got a call 2 days later a half hour before close & said we cant pick them up until tomorrow. They were supposed to call is when ready & when we asked why they didnt call until 2 days later, they replied why didnt you call us? Never again!

My glasses came in and they supposedly left me a message but if so I never got it. After ten days I finaly called only to find theyd been in since the 12th. Very unhappy they did not check in to be sure I knew. Been struggling to see thru readers a long time. Wonder how long they would have sat there before someone called.

They are VERY rude to customers! I have had nothing but problems with the employees and the glasses purchased there.

Outstanding professionalism. Kind and extremely understanding

Dr. Martin,O.D. She is awesome eye Doctor! I have the best Eye Doctor, my Eye Diagnosis is Myopia aka farsightedness. Shes not ever been late, since 2008 shes been on time every time. How many Doctors are late 50-90% of the time? If there was a 10 star she would get 10!

I am sitting here now i arrived here at 1 20pm cst..the registration at the front door was NO PROBLEM but then we had to do a 2nd registration in optical area BOTH receptionist were on the phone BOTH saw us waiting both KNEW WE was next in line to be waited on BOTH receptionist waited on OTHER people 4 to be exact!! Were still NOT waited ON!! At ten minutes to 2pm cst!! We have decided to leave the area!!! Move to the next area without checking in there! I feel VERY VERY DISRESPECTED!!