Such a massive store yet only found one large item in the entire place. Everything was a small or xs with the occasional medium. Yikes

Cute clothes. Reasonably priced

Well it was good I recommend it to girls who want some nice clothes some of there clothes and items are real dressy and some are casual.

Saying this store is disorganized doesn’t do it justice. There is legitimately a section where probably 50 pairs of shoes are scattered and piled on the floor with random boxes ripped open next to them. The store wasn’t busy and staff could have easily been working on organizing. Very bizarre.

I was not a shopper, i was there to do inventory... It was very messy

Wow! Deals! Found a whole wardrobe for my 21 yr old niece for under $300! Very cute inexpensive deals!

The store is always a mess the workers are never helpful. Last week when I went there they closed the gate 45 minutes early the lady said because we had a few employees not come in today so were going home early, sorry

If companies want to require face masks to enter their store they should provide them for free or at the very least sell them. Its simple common sense. 🤦‍♂️🤦‍♂️🤦‍♂️

Old white bald man that is the “manager” wasn’t were a mask while he yelled at me for putting a wig i found on the ground on. Then proceeded to scream at me while he forced me out of the store for finding a wig on the ground! This experience was DISCUSSING the way this man treated me was unbelievable!!!!!!!!!!!!!!!!!!

Great sales going on, wide variety of clothing to select from. Store is huge!

Terrible online customer service representatives. Ive had two reps hang up on me, when asking about their return policy via mail and to store. It seems they dont want you to make any returns to store. Also, beware some items might not be listed as final sale when you purchase them, but when you go to return the items, it will be marked as final sale. I even went and looked at the product page and it wasnt listed FINAL SALE, but on my return slip it noted final sale. Very sketchy if you ask me. All I can say is they lost my 15 years of doing business with them. The cheap clothes are not worth the terrible way they treat customers. Ill take my business elsewhere.

What happened to the plus size section? It was already small to begin with and now it’s just one wall?

Would give negative stars if possible. After order was sent back . They waited for almost 3 weeks to say refunding money back. When all they had to do was re ship to the correct address. And dont expect help over the phone . They dont speak English.

Great deals great prices

They always have a huge variety of clothes and accessories!

To whom has concern about,I write this post to reflect the situation of discrimination and disrespectful attitude with customer in Forever 21s service in West Town Mall, Madison WI. It was 8.55 PM, April 1st, when I was checking out my dresses, a male cashier had checked my dress out and pushed it really hard on the magnet system. It was so hard that there is a big hole on the dress with a big dot of ink on also. He did not even give me any apology and tell the accident with his manager. While the manager tried to find another one, he made a lot of loud noise, and gave me several impolite eye-contact. He and other cashiers (2 of them) talked and made fun of me because they thought I did not understand what they said. I dont want to include any of them here because those were so rule and bad. This attitude is so rule and can not be excused. When the manager came back with some other choices because she could not find the same dress, he laughed at me and said that I was so damn.I understand that the store closes at 9.00 pm, but the manager has suggested to find the dress for me first. I dont think the cashierss attitude and behaviors are acceptable and reasonable for any customer who comes and give you guys money.I dont want to experience any of the same circumstance in the store as well as the cashiers that I met today.This was the most horrible and impolite service ever I have had and it bother me a lots.Thanks for reading.

Decent clothes for super cheap. They’re not super high quality but you get more than you pay for here. Nice, friendly employees

This is perhaps one of the more tidy forever 21s I have been to.the majority are either trashed or have staff that are nowhere to be seen. Getting a dressing room was fast and easy and I was able to pay for my purchases withing a matter of minutes.

I USED to love coming to this location. The staff used to be helpful and the store was clean and organized. There used to be a manager there who I would always go to for style advise and she was so kind and helpful. Went in a few days ago and the store was trashed, there was one person on the registers and the line was insane. There was a manager on the sales floor who did not appear friendly at all, when I had to approach her for help she barley even took the time to smile. The windows were a mess, trash and wigs on the floor. Ive never seen it look so bad. I am sad to say I think I will stay away from now on.

Great deals, very nice and inexpensive clothing, it can be messy in there sometimes but the workers try there best. Great for teenage girls

Final sale here means FINAL SALE. No store credit offered. No exceptions!!

Cute toddler stuff. Decent pricing. If youre size 20 or bigger dont bother going

The staff was really helpful. I wanted a shirt off the maniquin and they were happy to take it off for me. Other stores would of had a big fit about it! You can deff tell they have new management! The store is a lot more organize.A lot of people complain about how messy the store is. Today I witness people dropping clothes all over and just walking all over it!

They have great selections of clothing and they are very nice.

Forever 21 always has the best selection of clothing at the cheapest price I will say a couple of the garments that Ive purchased here havent lasted Me Too Terribly long but at 7 to $14 a shirt do you really expect it to the fashion is great the sales are great theres always clearance they always have shoes that fit me which is hard being that Im a size 10 and a 1/2 great location within the West town mall staff has all been very friendly when Ive been in

No cashiers for some reason

The WORST customer service I’ve ever received in my entire life. The associate was beyond rude, and treated me with more attitude than a 12 year old girl. I will never give them business again.

Their Mens Selection has definitely narrowed- they put nothing but jeans on the entire back wall -

Great fashions great prices

I really like the store, good deals, the only reason why I leave 3 stars is cause the last time I was there someone was smoking weed in the fitting rooms, and even when I respect that people do it, that was not the right place to do it. And the employers walked in and out the fitting room and didn’t say anything so when I went to pay I told to the cashier and she saw me like “you are annoying “ and she said “oh ok, I’ll tell the manager to use air freshener “ and the manager had the same actitud. So I told her that the only reason why i was giving this information was cause they need to be more careful and if someone smoke weed they have to go and tell them, not just use air freshener or have an actitud like if is ok, cause is not. Is a place where pregnant women and kids go too, so it’s not ok and they should be more careful about that.

Never enjoyed retailas much as this! Great!!

Pretty cool was a little messy cause of tax time but overall cool

Its okay. The store is very unorganized and the staff are not very helpful. Was very confused who worked there because none of the staff was wearing a uniform or a name tag so I didnt know who to ask for help. The store itself is very big and nice. The men section is small and messy as well. it is right in the corner away from everything else. My boyfriend was very disappointed. He thought that the staff were all fenimest due to the small amount of clothes section and they didnt carry that many Large size clothes, it was mainly in Small and Medium. When we asked if they carried a Large the staff didnt even bother to check, she just said no and walked away. When we checked out the lady asked if we found everything okay. My boyfriend said, yes but the men section is a joke he just gave her his opinion and she did ask. Her respond was how she is working 2 jobs trying to support herself and how working in retail is hard enough and pretty much back talked us (the customers). We were both very confused.

Nou was awesome, she was able to answer all my questions.

Good place for ladies and gentlemen to shop, who wanna remain 21forever!!!

Very good and quick service. A good waiter.

Store is in shambles. Employees are opposite of what a retail worker should be. RUDE SERVICE. SPEND MONEY ELSEWHERE.

Unorganized store which makes the huge selection overwhelming. No one is ever around to help and when they are, theyre not really helpful because the store is such a mess they cant find anything without looking up the product code and going on a search for a needle in a haystack.

It wasnt very crowded, racks were very neat!

Weird clothing good prices

People who work here are beyond rude. Store is always a mess. gone down hill....

Looks like it was trashed and ransacked by a family of rhinos. Nice employees though.

Bought a sweater for my daughter. The color bled so much her arms and scalp turned red. Then the sweater started peeling? Not sure what its made of, but pretty sure clothes arent supposed to peel. Really disappointed in quality.

Messy. Nothing is organized, everything is a mess and not well kept. I have been to many other locations all over the US and thus location is by far the messiest and the most unorganized. It doesnt seem well managed or supervised. Staff working registers.sitting and texting on their phones, not greeting customers... I have never had a good experience at this location.

Constantly messy store and almost always rude staff who are not very helpful and consistently give rude and judgemental stares

Very disorganized. Didnt know where to start. 😬😬😬

Good deals all year long

It was very unorganized and nasty there was food everywhere and clothes all over the floor

Daughter loves the clothes

Wifes loves shopping here

The place is very bad for men. The salesperson are not helpful. It is not at all organized. Very hard to find what we want in that short section for men.

Not a great selection with the amount of space that they could be using.

My favorite store in the whole world!

Clothes are unorganized n the cashier who was processing out check out was rude.

Great summer deals

Love the clothes!

Fine clothings.

The store is always messy, but good deals

Love this store.

The place to shop!!!!

Good priced clothes

Good prices

Trending clothes!

Big store

Very unorganized, dirty fitting rooms, cheap clothing

Forever 21 is a great place to shop

I ❤️ forever21

Was only 21 for a year

It is the perfect place to buy clothes and accessories for my granddaughters. Everything is beautiful and the price is very cheap. I also found very nice clothes for me.

Expensive and poor quality

Nothing bad