I had the worst experience with this dealership trying to trade my 2013 Volvo S60 in. The sales manager, Derek, was shockingly unprofessional, rude, and arrogant. Having recently bought a truck, I was hoping just to get an even trade for my old vehicle, but he refused to make up the $100 difference between what I owed and what he offered (and even then, the KBB value was greater than either of those). He had the nerve to explain all of the costs associated with taking in a trade when all I was asking for was an additional $100. I explained that I had it in for a $125 oil change less than a month earlier, and he still wouldn’t budge. I can’t believe the disrespect this man had for a client over $100. Being a huge international dealership and factoring in the margins they make on service and used vehicles, I was extremely disappointed with the way I was treated. I hope this honest review is worth the $100, Derek.

Jared was excellent to work with. Best car buying experience and the price was a great deal! Highly recommend.

I want to thank Ben & the staff at Fields Volvo! They did everything they could to get us in our 2014 Buick Enclave at the lowest price possible! And not to mention in a quick turnaround! We just happened to stop in, in route to another dealership outside of Madison and found this great vehicle. I couldn’t imagine getting a better deal on anything comparable to what we purchased!Thanks again to everyone that made this happen.

We enjoyed working with Scott. He was very friendly and helpful in helping us find a new car. We weren’t even sure about what type of car we wanted, when we first stopped in, but Scott was so patient and he was glad to show us - and have us drive numerous types of vehicles until we found the perfect one for us. After the sale, scott kept in touch to see how things were going and he has helped us with all of our questions. We would buy out next car from him. He’s friendly, courteous, and knowledgeable and a joy to work with.

I cannot say enough about the attention to detail Fields Auto provides for their customers. From the moment you enter the automatic garage door until you leave after relaxing in their beautiful waiting area with complimentary snacks and beverages, you are treated with service and respect. Absolutely love the treatment. Thank you.

Scott was our sales rep and spent his time showing me a couple of different cars. Scott was knowledgeable on both the vehicles we looked which was refreshing. I live out of state but definitely worth going back when we decide to purchase another.

I used the free concierge service for regular maintenance on my 2019 XC60 R-Design. They arrived on time and brought my car back earlier than expected, which was great. I was able to take care of things around the house while they took my car in to the shop. It was literally the least stressful car service experience Ive ever had. Great job, Fields!

We recently got our new car from Fields Volvo Cars Madison. Robert was very knowledgeable and thoughtful. We had great experience in every step of getting information, test drive, purchasing, and car delivery. We enjoyed working with Robert and the team there.

Rob, Chris and Shawn were all very helpful and had tremendous knowledge. I highly recommend Fields PAG to anyone looking for a great car. I love my Volvo XC40 Recharge and think I will have a great car for years to come. Ordering online was easy with the help of Rob. It took a little over 2 weeks for me to receive my car. Fields offers free bowling, car washes and car charging too so other perks.

Chris was an excellent salesman to work with. Very knowledgeable and informative. No pressure. Shawn was concise and made the financing and paperwork a breeze. Anton and the rest of the service group have always been very helpful even with older models. Great crew!

Love the service Ive received at Fields, especially their communication and attention to detail during this past year to ensure customers knew what steps they were taking to protect them.Exceptional waiting area that has allowed me to effectively work there (pre-COVID)...comfortable and full of amenities.

Thoughtful, helpful and understanding. They helped me get into a car to lower my monthly payments, while also helping through an issue with annual service. The Fields teams commitment to excellence and service has helped change my feelings about Volvo after having very negative experiences with Crest Volvo now in Frisco, Texas. They are the Volvo representatives and customer experience I know and expect from the car brand, having had several other Volvos.

This review serves to express my sincere appreciation for the outstanding sales and service you have given me throughout 20 years of my Volvo and Jaguar purchases at Fields of Madison, Northfield and Waukesha. On each of our transactions throughout the years, I reflect back and think of how easy each transaction was that you and others have facilitated. Were there ever issues? Of course there were, but your professional demeanor, attention to detail, and exceptional service is what makes me keep coming back.We are currently driving 3 vehicles from Fields and we look forward to doing business with you again in the future. Based on how you have handled all of our issues, I wouldn’t consider going to a different dealership. Thanks again!

Always a positive experience when having my car serviced. Staff are always pleasant and friendly. Nice perk to have the car washed before leaving.

Really appreciated the experience at Fields Volvo. Steve was excellent at finding the car we wanted even with the supply issues the industry is struggling with. We will be back for our next car Im certain of it!

Jared was so awesome to work with! Extremely knowledgeable and helped talk through every question and feature. He really made my car buying experience so easy and his service made the decision to buy my car there.

Fields always reminds me of why I own a VOLVO. Their service and customer care is as amazing as their safety ! On my 2nd car from them and both of my kids are now customers also !❤️

Great customer service. Very transparent with how long the service will take and provided an update when it ran a little longer than anticipated. Plenty of space at the dealership to wander or sit and work. Great building to wait in. Friendly staff. Beautiful cars.

My service advisor was helpful. He clearly explained what the technician would work on, got me in right away and provided updates while I waited.

This place is great. They have a two-lane bowling alley and a place to buy Volvo merchandise. The atmosphere reminds me of Sweden.

Several small problems with AC and check engine solved quickly and at no charge since I was just in weeks ago with 50k Mile checkup. Always good service.

Enjoyed working with the team at Fields Volvo, specifically Rob Volkman, but the entire team was great. The sales team was knowledgeable and never pushy, and it was a pleasure working with them.

From the moment we walked onto the lot, Chris was attentive, helpful, and incredibly knowledgeable. We would most definitely recommend buying a vehicle at Fields Volvo.

Everything came in on my custom Volvo XC40 exactly as ordered. Was kept up to date with delivery impacts. Great group of people at the dealership.

I have been very pleased at the thorough, no pressure service I get at Volvo. It creates a lot less anxiety in my life. Thank you!

The time it takes to get vehicle in four service is abysmal. First it was 6 weeks, then, Chris when back to the service manager and came back with 3 weeks….just to replace a set of tires! “We are down a service tech,” is the excuse I have been given the last three times I have had the car in for service (warranty, recall, scheduled). Really disappointing.

Adam, our Field Service Adviser, was beyond outstanding and hopefully will be featured as an example of the very best in service. Adam kept me informed of progress and timeline of the service being performed on my car. He was quick to respond to messages, volunteered important updates without having to ask. At the end of the service, I had an important appointment and couldnt make it back to the dealership. Adam drive my car 20 miles to my rural home on a Friday night. That, is service at its best. I will definitely recommend Fields Volvo and Adam as a service agent to anyone considering services there.

I had originally posted a poor review about sales associate Derek, with a positive review of Field’s service department. Sharon contacted me and immediately resolved my issue with the sales department, so I am revising my review. I worked with Chris in the sales department and he was fantastic. I had a great experience with Field’s and love my new Volvo.

Adam was outstanding. He kept me up to date on the repairs of my Volvo. I would highly recommend Fields.

They were *very* responsive to an emergency, time based repair. Parts were ordered promptly and work was done quickly. I was very, very pleased!

Car was picked up at our house and delivered home. Service was done in one day. Have had several items of service done here (our Volvo is a 2002) in the last 7 years and always pleased.

Great staff! Knowledgeable and friendly. Hands down the best car buying and ownership experience I’ve ever had

MOST OUTSTANDING PERFORMANCE AND RESULTS FROM THIS FANTASTIC DEALERSHIP. MOST HIGHLY RECOMMENDED FOR ALL CUSTOMERS WHO DEMAND ONLY THE UTMOST IN QUALITY OF PRODUCTS AND OVERALL CUSTOMER SERVICES. RATED AS THE #1 DEALERSHIP IN THE WORLD TODAY, DUE TO BEST QUALITY OF PRODUCTS AND OVERALL CUSTOMER SERVICES, SATISFACTION AND POSITIVE EXPERIENCES. BEST PRODUCTS AND SERVICES ON THE MARKET TODAY.

Service at Fields Volvo Madison is outstanding. Adam handled the service with a professional, knowledgeable, and friendly experience. Hats off to Adam and the Volvo service crew. Thanks

Had a good experience here buying a used vehicle. Steve Vogel in sales is low pressure, friendly, and knowledge. Not a life long car salesman, this is Steves retirement job because he just likes cars.Unlike another dealer in the area we just dealt with, Fields does what they say theyre going to do. I felt like they were completely honest about what we were buying. All around excellent experience.They also have two lanes of bowling for customers (currently shut down because of COVID) and a nice looking coffee bar area. And supposedly free car washes for customers.

Perfect service and excellent vehicles

Great service as always!

Fixed a screw in right front tire without appointmentThanks

Easiest car purchase Ive ever made!...no issues, paperwork was straight forward and no hidden surprises.

Great experience. Our service advisor Adam is outstanding!

I love this Dealership

My 05 XC90 had the nightmare of all car problems - an intermittent electrical fault. When in failure mode, I had no HVAC function - a bad thing in Wisconsin winter. Of course, it wouldnt fail in the shop - for nearly two weeks. After that time, service advisor Adam Theisen called me and apologized for the fact they couldnt yet isolate the problem. He gave the car back to me, promising that as soon as the car faulted again, they would get right back on it. All I had to do was drive the car back right away and he would put a technician on it immediately to diagnose the problem.As it turned out, I didnt even get my car out of the parking lot before my HVAC went down again! Adam kept his promise, putting a technician back on the car. This time, the car OBD-II threw out a fault. Adam called me later that day and told me he had upgraded the problem to Volvo for additional advice on how to proceed.To fix the problem involved removing the entire dashboard assembly on my Volvo. Very labor and time intensive {$$$$$$}. Nearly a week later, I got my car back. It worked like new (impressive on a 15-year-old car) and has ever since I got my vehicle back.Meanwhile, they gave me the free use for that entire time (nearly three weeks) of a very nice new Range Rover Evoque. Part of me hated to give it back! But I love my XC90 too much.The repair bill was not cheap, but the discount afforded me by my Volvo High Mileage Club membership eased the pain. In the end, a very stubborn and difficult problem got solved and I could not have asked for better treatment and service from all involved, but especially Adam, who was my main point of contact with the service department.

Very friendly, informative, and easy to work with.

Adam in their service department has been great to work with.

Ive used Fields V olvo for service for over 10 years now and have consistently been satisfied with what has been done. My XC 70 is still running well.

Great service- easy pick up and drop off and no surprise charges or things I wasnt expecting.

Delighted with every aspect of the services provided by the Fields Auto Group. Looking forward to their new services center in Madison.

My service representative, Craig, is very knowledgeable, and made sure that my car was thoroughly checked for any possible issues. He explained in detail everything that needed to be done and why it needed to be done. The work that was performed was done perfectly. While I my car was in for service, I had the opportunity to talk to several other people from Fields. They all treated me with professionalism and courtesy. I highly recommend Fields!

Great place to buy a car! Very responsive and helpful. Truly care about customer satisfaction.

Prompt service. Friendly and knowledgeable. They always take great care of my car.

Very dishonest people. They sold me an unsafe certified Volvo. Brakes and tires all had to be replaced within 3 days of purchase. No inspection was done on the car by the dealership. They are very untrustworthy. Beware!!!!

They helped me find the vehicle I wanted and needed. My salesman was knowledgeable and worked quickly to get me into my vehicle. Good atmosphere in the showroom and great staff interaction. Very satisfied.

Excellent service. Efficient. Nice, helpful staff. Very satisfied.

Anton and his team at Fields were great to work with!

Thanks Scott for making the car buying experience so easy!! Love my Jaguar E-Pace :)

Chris was great and worked with me on getting the best deal possible! I would recommend 10/10.

Bob Larson is always wonderful to work with when needing anything VOLVO. :-)

Fields Volvo has come a LONG way! It used to feel like you were bothering them when you needed help, they were indifferent to your business, the service department couldnt be friendlier or more helpful, whatever change happened, I am grateful it did, a much better experience!

Chris took great care of us, wasnt pushy and negotiated in great faith to get a deal done. He also took the time to go over the F-Pace with me and explain all the fun gadgets. Thanks!

Good experience!

I purchased a used Ford Edge in March 2019. I was happy enough with the transaction at the time - staff was friendly and helpful, but as soon as I brought it home I was told by a friend that I would need new tires ASAP. I am disappointed that I was sold a car that has bald tires. I understand that I am responsible as I saw the car and should have checked the tires myself, but unfortunately I’m not knowledgeable about car shopping.Less than 2 weeks driving the car and I will have to get new tires. I feel like I was taken advantage of as a young buyer. In retrospect I should have been able to get a better deal or included new tires in the deal.I would recommend coming here with a tall alpha male (to match their energy) to negotiate. Otherwise, I do like my purchase.

Specifically the Jaguar, Land Rover, Volvo facility... They were an amazing group of people to work with. I did not feel like I was purchasing a car through a laborious process, but that I was being introduced to a new and wonderful experience with their assistance. Thank you so much!

Great customer service and help from our service manager. Thanks guys!

Adam did a great job coordinating my visit so that the drop off and pick up was easy.The service dept. installed a couple parts that I purchased from Volvo and did a great job.

I was unable to do the service visit myself die to scheduling but my husband completed the process for me. He was a service manager decades ago and was very pleased with the service.

The service advisor, Adam was friendly and helpful. The service was finished in a timely manner and the detailing done on my 10 year old car made it look almost new. He even buffed out a paint ding.

The dealership responded quickly to my email questions. Pictures were not on the website yet for a pre-owned car. Jared sent them to me from his cell phone. We let the dealership we would be driving about three hours the next morning to see the vehicle. They proactively held the car for us so it would not possibly be sold while on our way. The buying process was professional with no pressure. Thank you to Jared and Mike for helping us with the vehicle transaction.

Capable, friendly staff will take the very best care of your vehicle.

Everyone was extremely accommodating, nice, supportive, and knew how to get the right car that I was interested in. They are very good at answering phone calls, e-mails and texts, overall communicating, and finding the right solutions.

Service is fine-once you get it through the door. Good luck trying to get a hold of a live person who n the phone. Called on multiple days at multiple times and never got a hold of anybody. Phone number posted online which was local doesn’t work and the 800 number rings and rings and rings until you get a busy signal and then can never get a hold of anyone. When it actually went to voicemail which was rare, no one ever called me back. Quality front end service creates satisfied customers and repeat business. Look into marketing 101 or hire someone who knows how to answer a phone.

Excellent folks to work with. The Salesman was very knowledgeable and responsive. The Volvo sale went smooth. Very good experience.

The service is great and they do quality work but hang on to your wallet!

Very easy to work with. Love my vehicle. The business manager was great to work with.

Sarah Delaney, the Service Assistant who helped me, has a LOT of knowledge about automobile issues. I was very impressed. She seems to really understand Volvo very well. She listened, offered reasonable advice and made me feel very confident in the service I received at Fields Volvo. On a separate note, the free ice cream flavors were not as numerous as I remember on previous visits. Im not a huge fan of Blue Moon flavor. If I could make one suggestion to Fields it would be that they should stock Rocky Road flavor ice cream. But really, I have no right to complain----because free ice cream of any kind is always very much appreciated. Thanks for taking such good care of my Volvo C30. I certainly appreciate it.

I came in for an update on my navigation system and decided to also have my Volvo fully detailed. The woman working in the service dept - sorry forgot her name at the moment - was so professional and her followup impeccable. My car looks like brand new again. Completely worth every penny to have your car detailed here. Thank you so much!

Good customer service. Seevice time accurate.

The service department got me in and out quickly--faster than they had estimated. Adam is a wonderful service adviser.

Excellent service. I couldnt have had a better experience. I worked mostly with Mike Baldwin to buy a used Jeep. First of all, after wed already pretty much agreed on a price, Mike noticed that a sale was coming up in about a week and actually sold me the car at quite a bit less than what I was prepared to pay. He also included some maintenance that needed to be done in the price.When the maintenance was finished, there was a miscommunication between me and the service department about when I was supposed to pick it up. I showed up a day earlier than anyone was expecting me. Mike and another employee (Tom, didnt get his last name) set aside what they were doing and went to work, scurrying to get my car ready in a hurry. I drove it home about 30 minutes later and I am really happy with it.This wasnt a new Land Rover or Jaguar, this was a relatively small deal for them, even though it was a big one for me. And they went out of their way multiple times to give me the best customer service. Cant recommend these guys enough, deal with them if you can.

Jared and Sean are great. Jared spent a lot of time helping us find our dream car and we finally got it delievered here! He also went through every single feature of our car and helped us set up everything we need for daily driving. Sean went through the paperwork we need and explained everything in great details. This is a nice car purchasing experience!

I had my 2012 C70 in for routine maintenance last week. As usual, Mick made sure everything was in tip-top condition before returning it to me, cleaned inside and out. He gave me a recommended return schedule, because my mileage lags behind what is usual for the age of the vehicle. I love this car! and I love how Fields helps me keep it in like new condition.

I always have a great experience and exceptional service at Fields. They are clear and accurate with the explanation of the work that needs to be done and I trust them. I dont have time to wait for the service and they always provide me with a ride home and then come and pick me up when the service is done. They are always very accommodating. I highly recommend them.

My 1st yearly maintenance check-up in September was scheduled with immediacy and courtesy. Sarah is VERY accommodating and knowledgeable about the cars sold at Fields. The loaner car was exceptional, too.! Thank you so much!

The service was great, and I appreciated the shuttle service so I could go work at a nearby coffee shop while they took care of the maintenance. I do wish it was easier to book appointments online, since the online software tends to book completely out for several weeks in advance, when that isnt actually accurate. However, now that I know that I will just call in for service next time.

It was my first time doing a big car purchase. overall everything was okay and good. had the car and there was no caps on the stem valve on tires and bought some for the 3 tires that didnt have it. switched out the 1 that did, when we took cap off the air was coming out like crazy and almost couldnt even put cap back on. i took it to a Toyota dealership and the stem valave had to be replaced and the tmps sensor as well. was shocked that we were driving on tires that if anything the cap fell off, air wouldve come rushing out.

I returned to this dealer for another routine service. I replied to the confirmation asking for a loaner car. I received no response. Arrived at the dealer. Again no one there. No loaner car. Waited 20 min to talk to a service person. I like my Volvo but will start looking for another brand as I can not waste the majority of a day to get my oil changed.

I worked with Bob Larson at Fields Auto in Madison, WI, to purchased my Range Rover Sport. The vehicle I wanted arrived from Florida in approximately 10 days, which happen to be during the holiday season. Bob was easy going and I felt absolutely no pressure which I really appreciated since I always buy my vehicles by myself (without my husband). Ive had the complete opposite experience at other dealerships which resulted in no purchase.John Foltz was great at explaining my options on financing, vehicle options, warranties, etc. He was patient with my questions and the delivery process couldnt have gone smoother.I would 100% recommend Fields Auto of Madison to anyone that wants a smooth no-pressure auto buying experience.

Just purchased my third vehicle from Fields of Madison. I will not purchase a vehicle from any other dealership. Their commitment to their customers is something I have never experienced anywhere else. They stick with, and support, you from the second you walk in to years after your purchase. We have used Mike Baldwin for the last two vehicles and he has been nothing short of delightful to work with. Whether you are buying new or used you can feel confident that Mike will walk you through every step and be sure you know everything their is to know about the vehicle. We have also gotten to know Ryan Fields through our purchases and I cannot express how refreshing it is to meet someone who is as passionate about quality service as they are about quality vehicles. We have financed our vehicles and have always worked with John Foltz. John is absolutely a pleasure to work with - he takes the fear of the numbers out of the equation by making sure he helps you get in the vehicle you want, but also makes sure you are comfortable with your payment. The team at Fields Madison are some of the most wonderful individuals I have ever had the pleasure of working with. I look forward to purchasing more vehicles from them in the future.

First time at Fields and it was a great experience. Everyone was polite, fun and professional. They did more that I expected to care for my car and kept me informed of what was happening as they worked on it. They have a great process for high through put and turn around for great car service.

Fields Volvo really took good care of us. Working with us over a couple month period to really define the car we wanted, placing the order for us, delivering the car. A good group of individuals who really care. We look forward to continued relationship with Fields.

Terrific customer service, beautiful facility, great service staff. Excellent communication and always explain everything clearly.

The staff at Fields always makes me feel important and well-served. I have never had a problem with their work. They are responsive and explain everything really well.

Fields Volvo staff always take care of our cars well. The staff listen to our concerns, if any, and refer to records of our cars to make sure we are up to date on things. We are very satisfied with service and sales staff at Fields.

I had a great experience with Jared and Mike at Fields. Jared was calm, got most of my questions answered and showed me bunch of cars with various options. At no point, I felt I was pressured to make a sale.

Wonderful buying experience! I love my new car and I would not be possible without the knowledgeable and friendly sales team at Fields.

From the top to the bottom. One of the best buying experiences I have had. No pressure sales and what you would expect from buying a higher end car.

Clean... attentive to my needs.... thorough. Nothing more need be said. Real good place

Steve Vogel was great! He found the perfect vehicle for me and made the purchase process easier than Ive ever experienced. He explained all the features of my new vehicle with patience, making me feel like I was his top priority at that moment.

Recently purchased our fourth vehicle from Fields Land Rover Jaguar Volvo of Madison. We could not be happier with the quality of care we continue to receive from the service and sales departments. Mike Baldwin and his sales team are absolutely outstanding to work with! Shawn Teed in finance is not your typical pushy finance manager, he is straightforward, professional, and absolutely great to work with. Chris Pearson, our sales rep, was also outstanding to work with. He is one of those people you can tell loves his job and is passionate and very knowledgeable about the products he sells. I would like to throw in kudos to Craig Hoffman and his team of technicians and advisors in the service department. Without their quality of service after purchase we wouldn’t be as loyal Fields customers as we are. Our service advisor has been Jason Friedel who has always been outstanding to work with. Jason is flexible, goes out of his way to work around our schedule, and is extremely sincere in his approach to advising us on maintenance.I cannot say enough positive things about this organization and I strongly recommend them to anyone in the market.Huge thanks to everyone at Fields! You’re AWESOME!!

Amazing! After dealing with Fields Volvo service since they took over for Smart motors, including two Volvo XC70s, I have received the first service in which I could find no reason to complain. Many years of shoddy service combined with many instances in which the Fields staff either broke things on my car or falsified the service reports, they finally managed to do an oil change without any apparent problems. Kudos to the new face of Fields.

Reception is fantastic, but thats where it stops. Numerous issues with non-responsiveness (like having to call every day for 10 days to get an answer on warranty) overcharging, and rude responses (especially service). Even with car care insurance, they claim things arent covered like a lost key. Really?! Keep all your paperwork, question service fees and you might do okay.