Customer Service with Nick Hewitt was excellent. He provided excellent service, also financial manager. They were very polite and definitely care about their client. Always happy when I leave here. Thank God for them.

Big thanks to Ray for getting me APPROVED for my new car! He was so helpful and informative about this wholeprocess. I absolutely love my new car!!THANK YOU RAY and INFINITI!

I had the pleasure of working with Ray .. He was very nice, very informative on the vehicle.. Ray will do all he can to get you in a vehicle.. the dealership is very clean & smells so refreshing.. They works over and beyond to get the job done even if they have to stay late to satisfy the customers..

I was stuck in a tight spot and Infiniti of Macon really really helped me out. My sales advisor was Sean G and was super pleasant. And next time I will wear boots like Sean 😂👍🏽

RAY AND STACEY ARE THE BEST AND I WILL BE DEFINITELY DOING BUSINESS WITH THEM AGAIN!! Thanks! Thanks! Thanks!

I have been to servals dealerships within the last two weeks but Infiniti of Macon has the best inventory and a “ Great” Sale Team!

Did test drive an awesome infinity but when we walked in everyone was sitting comfortably and you could feel they didnt want to get up. One did, begrudgingly, and was helpful.

Love the customer service here. I purchased my truck a few months ago from the cowboy (cant remember his name) and it was a terrific experience. I went back yesterday for my first scheduled maintenance and the appointment was quick and easy. I was back on the road in about 30 minutes.

I must say Infinity of Macon will do their best to get you in a car according to your price range.Not a car they want to sell you like other dealers.Mr Ray at Infinity went above and beyond to help me. I went there for a Mercedes Benz. But it was bought by another customer as soon as I walked in, while i was their at the store. Mr Ray was disturbed by these events. So he took down my information and what car I wanted and what I could afford. He searched diligently for two weeks till he found something in my price range.It was sporty and luxurious. And he made it work to fit my budget to the best of his ability. After a few hours and crunching numbers. I am the proud owner of a used InfinityQ50. Thank you Ray

Very friendly staff. The service center made sure that they went over everything that they would inspect on my vehicle and was very detailed with everything that the did. I got the oil change deal where you get three free changes after the first one. And you cant beat a deal like that. Id definitely recommend anyone to go here.

My experience with Napleton Infiniti of Macon has been exhausting and frustrating. I purchased a vehicle on March 9th. My first discouraging experience was with Stacey the Finance guy People PLEASE DONT SKIM OR GLANCE OR TAKE THEIR WORD READ YOUR PAPERWORK Stacey mislead me about a 5 yr warranty. He said he was able to get me a 5 yr warranty, he never disclosed how this changed the price of my car note, or gave me a option to decline. It wasnt until reading my paperwork at home that I saw this was added on and that my original sticker price included a 2 yr unlimited mile warranty. Luckily I was able to call the warranty department and find out how to get my money back on this unnecessary warranty. The guys in Service, when they drove my vehicle around the outside looked great but the inside was dirty, dirty cupholder, poorly vacuumed, spill stains and their were a few stains on the headliners. I was told the detail guy sucks and I was assured this could all be fixed if I brought my vehicle back the next days. So I did it was cleaned but the same things were overlooked, so this time I spoke with Keith the sales guy and he setup a detail appointment with WADE. I dropped my car off on a Tuesday morning (I wasnt offered a loaner car) I called and came to the dealership on Wednesday because I hadnt gotten an update. I spoke with James and Johnathan they said they couldnt get in touch with WADE. They said their in house detail guy would take care. This is the same guy that didnt do a good job the 2 times but ok I decided to trust JAMES the service manager. Thursday evening JAMES called your vehicle is ready. I picked up my vehicle and the cupholder were still dirty and now the stains on my headliners looked bleached. I called again and PROMISED if I brought it back one last time It would be right so I did. I spoke with JAMES AND JOHNATHAN and KEITH when I brought the car in Monday March 29th. I was assured again it was going to WADE and would be right I asked what was going to be done about the bleach stains, JAMES insisted it couldnt be bleach and that he would have the whole headliner cleaned to show that the spots were just cleaner that the rest. They had my vehicle for another 3 days ( I wasnt offered a loaner car) and when I got it back yesterday the stains still look bleached. So MARK HEDGEPETH MANAGER of Napleton Infiniti of Macon what are you going to do now? I have gone through all these other peopleIs this how you treat all customers or is it because Im a woman or woman of color?

Awesome service! Courteous and friendly team members who take time to listen to and address my concerns. Very flexible when scheduling service

What an awesome experience. Nick was an amazing salesman. No pressure, made sure we were comfortable and didn’t play the usual sales games. He has followed up making sure everything is going well and no issues. They couldn’t find the floor mats so he ordered us a new set that are now waiting on us to bring the vehicle in for installation and detailing. The warranty and maintenance package is amazing. The finance manager was upfront and kept us totally informed. Don the gentleman that did the final paperwork was very thorough and on top of it. All stayed late after closing to get us into our Infinity QX80 which is fantastic. I highly recommend This group.

Ive been looking for a new SUV and visited Infinity of Macon. The sales people were helpful, friendly, and informative. Nick answered all of our questions and explained the different features on each SUV. If youre in the market for a new car, Infinity of Macon is a great place to shop.

I found myself in need of a new car, after my current Infiniti was totaled. I was devastated to learn that Infiniti had paused production on new Q70s. So, off I went to the website to see what else might catch my eye. I saw the QX55 on the website and then went to the dealership to see it in person. Although they were closed, the vehicle was on the lot. I was hooked! I called the dealership the next day and spoke to Stacey. Over the next few weeks he and Ray stayed in constant contact with me about the vehicle. As the one I saw on the lot sold rather quickly and I was still dealing with the insurance/Infiniti about my previous car. Stacey was able to get me another vehicle and I picked it up this past Saturday. I have purchased a few vehicles on my own and let me just say. NEVER, in my life has the process been as stress-free as this transaction was on Saturday. Stacey and Ray know how to take care of their customers. I can assure that if anyone else needs a new car, I am sending them their way! Thanks guys again for all your help!!!! You went above and beyond in my book. It was truly a blessing!

Stacey gave me amazing service when it came to purchasing my QX50. I highly recommend Stacey.

I am absolutely pleased with Napleton Infiniti of Macon. The salesman are very welcoming from the time you walk in to the time you leave, and they really put a notable effort into making me feel welcomed. Very professional dealership!!

Overall great dealership great service. Ray has been very helpful even after the purchase of my Q50. I definitely recommend this location if you’re interested in buying a car.

The best dealership in MACON GA! Me and my family will get all of our cars from Ray at Infiniti of Macon. The best!

One of the most modern and clean facilities in Macon. Professional staff.

. My salespersons Chris && Salesperson Manager Kieth, They were Professional and polite. Salesperson went above & beyond. They listened to me. I had a great experience. Found the exact car I wanted in tip-top shape. I highly recommend this dealership. Thanks again I love my car !!!!!!!!!!!!!!!!

Excellent customer service and communication coupled with a very clean and inviting facility. Everyone I interacted with was friendly and there to answer any question I had. I will definitely be back!

Seems like a pretty decent dealership but stay away from Griffin Mathis. He’s a lazy service advisor. I had to constantly ask and remind him to check on a couple of minor issues concerning my car and every time I asked it seemed as though he had forgot or maybe he didn’t hear me because he was walking around with airpods in his ear the entire time(unprofessional )The whole transaction with him was weird because he didn’t seem focused on his job which surprised me being at a luxury vehicle dealership. Other than my complementary inspection none of other needs were met so guess I’ll start back going to South Atlanta.

The salesman Sean the best very much intetested in our satisfaction please if you go there ask for him you will not be disappointed

Great customer service, excellent sales team, and overall wonderful experience. Got our SUV for what we wanted to pay and a little extra thrown in by them. Great group to purchase from! Ask for Johnny, and Keith the Sales Manager!

Johnathan Lewis is a expert at his title. He has great customer service skills and a positive attitude about his job. Great service always bring repeat customers which contributes to the quality of a business future.

I needed to get my car checked out because of a strange jerking when standing still a couple days ago. I called and spoke with James and he scheduled me for the next day. James is the best.

I had a wonderful experience, Nick was an amazing help! He knew how to help us and was very sweet!!

Bill and Ray exemplify customer service. They listened to my concerns, worked with me on what I wanted and took the time to let me know all my possible choices. They are both friendly, respectful, informative and knowledgeable. Thank you both for helping me take my baby home!

Awesome experience with Ray Stefaniw! Went looking for a used car (they sold it the day before I got there) left with a 2022 Infiniti QX 55. Love my car and had a really great experience from beginning to end!

WONDERFUL experience here!!!!! Ray and Bill are the best salesmen I’ve dealt with. Super kind and readily listened to my concerns and answered any questions I had. Cars are beautiful.

Made a great purchase on a nice Q50 and boy am I happy about it. Time for it to touch the highway doing 95

For the first time ever, I was sold a vehicle that I actually wanted!!!Dealerships have always tried to sell me what I “qualified” for. My salesman Ray Stefaniw was waiting for me at the door when I arrived to test drive my Armada. He respected the fact that it was the only vehicle that I was interested in and did not try to persuade me to look at something else that I clearly didn’t want. From the bottom of my heart, I appreciate him for that. I also want to express my appreciation to sales manager Keith Mumphery. Thanks for putting up with my stubbornness. You showed exceptional patience with me. You all were so determined to keep this customer satisfied and it paid off. I finally have my dream SUV!!!Thank you all.I will definitely recommend this dealership to any and everyone.

I will buy at any time again at this dealership, I droved from valdosta, GA for 2hrs to their dealership and at arrival Mr. Stefaniw, Ray welcome me with my new QX50 set and ready for me to drive back home. Management was on point and they also offer me a real good deal for my trade and options for the ne vehicle. Thanks for everything Mr Stefaniw!!!!If you are looking for a good salesmen please reach Mr Stefaniw, Ray. He will guide you and treat like family.......

Best ever car buying experience! Thanks to Ray, Mark, Stacey and the entire team. Professional, accommodating and extremely customer oriented. I highly recommend this dealership based on my very positive experience! Thanks guys and I love my car!

Absolutely the best car buying experience in my life. We got there at 3:30 and done by 5. Ray and Stacy are super awesome to work with. Very classy, thorough, and professional. I highly recommend for your next car buying opportunity.

Great experience! Keith Mumphery along with Chris made this process simple and painless. Very professional and will definitely recommend their services! Thank you so much guys.

I love this place, and I love these cars. Great staff and a great selection. I took my mom up there, because it’s time for her to upgrade. She trades in every two years. We both like the piece of mind knowing she will be safe, no matter where she decides to go.

I had my 2017 Honda CRV serviced at this location and I will be coming back for all of my car maintenance needs! This whole process was quick and easy and Jon, in particular, was so helpful. He talked me through everything my car needed in terms that were easy for me to understand. I never felt like I was being sold a service that I did not truly need (as I have felt with many other service locations). Jon facilitated such a good experience that I have recommend this service center to everyone I know.

Went in thinking I was going to get smothered and talked into something I didn’t want...Well that wasn’t the case here! Ray was awesome to work with...he was honest and helpful and listened to what I wanted! The entire crew was awesome! Great experience and I love my Infiniti Q50💕

Would have given 5 stars if Johnathan Lewis was my only person I dealt with, he was thorough and very professional. Appreciated him taking the time to go over all the details of what I needed done on my vehicle. The cashier was very detailed and answered my questions and appreciated that she was wearing a mask. I just edit this review since I learned this review is only for the service department not the showroom side of Infiniti.

Brought my Range Rover in for an oil change. Great customer service from the appt call down to my service advisor Johnathan! Would definitely recommend them!

Staff has great customer service. Very nice and pleased by how well staff would listen to what you had to say. Would definitely recommend coming here to purchase a new vehicle

I was not at the car dealership, I just drove by.

Great service and staff. Anthony was very thorough

Cotina was absolutely amazing. She helped me and my fiancé find our dream car and ride it off the lot. She was honestly amazing super friendly to be around and worked with us through everything. From the pricing to the payments.

This place is extremely helpful and i receive speedy service every visit! I definitely recommend coming here the staff is very friendly and always helpful!!

Absolutely delightful experience. No pressure, very helpful friendly staff. Went above and beyond. Although I purchased another make rather than infiniti, they really worked with me to finalize the deal. I will definitely go back to this dealership for any other purchase. Bill and Ray are outstanding!!

Best Car Shopping Experience EVER!!!I loved the whole experience. Beautiful clean builidng, A warm welcome from Ms Rose, geniune smiles, very relax atmosphere, there was no pressure, they treated my children amazingly and Ray was very caring and attentive to what we were looking for. I love this place.

Jonathan in the service department is awesome. I did not purchase my infiniti q50 here and he treats me like family. Anything that needs to be addressed he is on point, whether my responsibility or theirs. He is also knowledgeable with the performance side of infiniti. His laid back presentation makes you feel comfortable and confident making a decision.

******STAY WAY, WASTE OF TIME*******I drove from Decatur, GA to purchase a vehicle and it was no room for negotiating. Not to mention the manager didnt even greet me. The manager decided to smoke a couple of cigarettes then greet me as a customer, terrible customer service.

Such an awesome and friendly staff! They helped me find the perfect car and they made the buying process super easy! Make sure to ask for Stacey Hunnicutt! I will be going here for when it’s time for me to trade in, etc!

Very professional and knowledgeable. I always have a great experience with them.Thank you for your great work.

Highly recommend Infiniti of Macon. Everyone that we have encountered there has been friendly and helpful. Special thanks to Ray and Bill for making the car-buying process such a smooth and pleasant experience. We look forward to doing business with Infiniti of Macon again in the future.

Great customer service. I will be looking to purchase a new car next June. The sales staff answered all of my questions. I highly recommend this Infiniti dealership

Jonathan Lewis in service did a superb job in my recent visit to Napleton! From scheduling the appointment to staying in contact with me through the process. My Q60 was in for some due maintenance and these guys did a phenomenal job! If you’re in the need for some routine maintenance or a big repair, I definitely recommend working with Jonathan and the fellas over at Napleton!

They have great customer service! It’s clean, a wonderful selection of cars! The people are friendly and curtious. They were very helpful would definitely recommend.

Great service. Efficient and helpful

The easiest and fastest buying experience I have ever had! Ray and Bill were very easy to work with and provided excellent customer service!

Professional and courteous salesperson. Would highly recommend this Dealership.

Couldn’t have asked for a more pleasant experience. By the time I left, I felt like I was friends with everyone there. Truly a great group of people to work with.

My Husband and I Stopped by Infiniti of Macon to take a look at there inventory and drove off in a 2018 Infiniti QX80 for a great price. Thanks to Mr. Achim Colbert for his great customer service and experience. Well pleased customers.

Achim Colbert is a good care salesman he tried to help me find a good car Even though I didn’t find a car he is top of the line car salesman I would recommend everyone to go out to Infiniti of Macon and Talk to Achim Colbert and get a car!!!

Buying a car from this dealership was overall a good experience. The day of started a little rocky, but those who came to assist were able to clean it up and turn the experience around for me.I called the day before to inquire about the car I was interested in, and made an appointment to see the car the next morning. However, when I got there, nobody even knew I was coming. The person I spoke to several times over the phone, apparently was from a call center in FL, and I’m guessing my information wasn’t relayed to the sales team at the dealership. So of course, the car wasn’t pulled up or cleaned up, ready for showing.Sean G. came up to assist, and was very helpful and accommodating from that point on. Also enjoyed my experience with the Finance Manager, Stacy. He was very nice, ran all of the numbers I was requesting, and made sure I understood what was happening.I will say, however, the sales manager who was there at the time was not as nice and accommodating as the other people I dealt with. He had more of a “take it or leave it” type of attitude, so I really didn’t want to deal with him. I wasn’t there to purchase an Infiniti, but I do wish that the team was a little bit more knowledgeable with the functionality of the other cars that are being sold at the dealership.I’d recommend trying to get in contact with the dealership directly if you’re needing to make an appointment, and ask for Sean G. He was great!

Always professional and gets the job done!!

While visiting Infiniti of Macon, we had the pleasure of working with Mandy,we appreciate her making this a positive experience, explaining all the features of each car. You are an asset to this company. Thanks!

This is a wonderful establishment. Clean, efficient, and friendly environment. I love my new car!!!

Very Professional friendly service

Fast and efficient service! They are all very professional and through. They will answer any questions that you have.Very clean and they have a huge selection to chose from!

I would highly recommend this dealership if you’re in the market for a quality vehicle!! Keith Mumphery the sales manager is absolutely amazing & made sure I didn’t leave the dealership until I was 100% satisfied with the deal made !!! Client advisor Ray Stefaniw went above & beyond also to make sure the process was smooth & efficient. Kudos to the team at Napleton for all of their hard work !!

This dealership will say anything in order to get the deal done. Once you sign them papers, they don’t care about you as a customer anymore. Don’t be fooled like I was.

I want to start off by saying that I had the most wonderful buying experience here.Ray my salesman phenomenal,He had everything taken care of the night before I got there. All I had to do was do a test drive which wasnt rushed at all. All in all he was just great all the way around. Also the finance manager Stacy was also great and I got exactly what I wanted for the price I wanted it. If you are buying a car here make sure you ask for Ray, Hell make your buying experience a great one.

Ray and Bill were wonderful Definitely would purchase again in the future.

Could not be any more happy, I love my new car. They really gave me a great price for my trade in.

My fiance and myself stopped by and had so many questions and they were met by an amazing team of people at Infinity!! I would recommend this place to anyone 😀

$350 for a low tire pressure sensor ?? Dealership overpricing of parts drives customers to secondary sourses.

Me & my wife had a great experience at the Dealership!! Our sales professional Karen was outstanding, she picked the SUV that would work best for my wife with cream interior rare find. She took us to the mall dropped us off & picked us up after lunch while our SUV was being detailed!! Above and beyond customer service. Many thanks to all who made our car buying experience a pleasure.

A big shout out to Bill Fortenberry for helping me.

Fabulous sales department. thank you for showing that good car people do exist

All though I didn’t buy from them the staff made me feel comfortable didn’t pressure me to buy or just run my credit. When the time is right I will happily buy from them

My fiance and I have been car shopping to find the best vehicle, although we didnt purchase from Infiniti we did go to there car lot and the hospitality was amazing. 5 stars

Definitely go and see Sean G. The customer service was impeccable. For someone like me, the very idea of buying a car is as desirable as having a wisdom tooth pulled! HOWEVER, this experience was NOTHING like a trip to the dentist.Mr. Gregory was friendly, professional and knowledgeable about the vehicle and the process. I love my SUV and I appreciate the time and personal attention to detail.At the end of the day, a good team member makes a sale. A great team member builds a relationship. I highly recommend Sean G. as the man to see for your next automobile purchase. He’s one of the great ones.

Mr. David Henry was the best salesman ever. He made sure that I was happy and that I left with the vehicle I came for. This was my first time ever purchasing a vehicle in my name, and Mr. David along with Mr. Bill made it an extraordinary experience. I will most definitely purchase a vehicle from them again. When you go to Infiniti of Macon ask for Mr. David Henry, and you will be in great hands.

I can’t say enough positive things about James and Jonathan in the Service Department! My car needed a repair and parts were delayed due to covid’s effect on production times. They went above and beyond to take care of me! I will buy my next Infiniti at Napleton in Macon because of the way James and Jonathan have always treated me. Five Star service all the way!

My experience at Infiniti of Macon was like no other. I came in unsure of what vehicle I wanted, and my salesman Landon W found the vehicle that had all of the features I was looking for. He listened to every thing I wanted and made the buying process simple and stress free. Purchasing a vehicle is supposed to be an exciting experience with no stress, and Landon W gave me exactly that. If you are interested in purchasing a vehicle ask for him!

The ABSOLUTE worst customer service EVER!!!!!

A great place to work with, Mandy was able to answer all my questions, and really got me a great deal.

Best car buying experience ever....salesmanship shawn G. to general manager Ronnie Johnson...finance manager hunnicutt....

Fantastic dealership. Great customer service and the dealership made good on their promises.

Hi, I would just like to say the INFINITI of Macons car buying experience was truly one of a kind. From the time we walked through the door, everybody showed great customer service. Our salesperson, was Karen Thomas. She was one of the best to ever do it. She went above and beyond to sell the car. Her knowledge about the car was on point. She answered every question and was upfront about the car buying experience. She will definitely be recommended by my husband and I among-st our family and friends. Keep up the great work everyone your customer service did not go unnoticed and is well appreciated.

Excellent service. Went in for a last minute oil change and I was very happy with how it turned out. Service department was very helpful. Will be back for future oil changes.

I entered the dealership and was greeted gracefully by the receptionist. We exchanged greetings. I entered the showroom and looked at two vehicles on the showroom floor. There were salesmen walking and standing around. No one greeted or approached me. I walked out and thanked the receptionist.

Excellent customer service every time I bring my car in for service.

Great customer service in the service department area! Very kind and thoughtful.

EXCELLENT SALES DEPARTMENT THAT DOES THEIR BEST TO EXPLAIN EVERYTHING THAT YOU NEED

The best service, recommended, ask for Johnny!

DAVID HENRY....who I call Super Dave is the best salesman Ive encountered. Hes super friendly and funny. Hes very experienced in what he does and will definitely get you in the right vehicle. Please go and see him. Thx David Henry

If your not at Infiniti of Macon buying a car from Ray your probably not getting the quality you deserve. Thanks Ray!Jalen

Dealership made promises, structured a deal, and then pulled out of the deal due to poor communication and poor due diligence on the dealerships part. I would suggest doing a bit of homework prior to dealing with this dealership.

The sales people were great everything went smooth very organized and detailed thanks Bill and Ray!!!