Had a great experience today getting the battery replaced in my cell phone.I scheduled the appointment yesterday afternoon, and arrived at 9:00am this morning. The customer service rep was ready for me, had my paperwork done quickly, and told me it would be done in around an hour.I went and ran a couple of errands, grabbed a bite to eat, and came back a few minutes past 1 hour.The representative saw me coming and had my phone ready to go before I got inside the store.And the price was better than I expected.Excellent customer service, thanks so much!

I had a problem. You eliminated my problem in three hours. Im happy again.

Friendly staff and was able to get in and out quickly. They had what I needed in stock and came with a lifetime warranty. As you were..

Thanks Batteries Plus Bulbs! You were able to get the bulbs I needed but couldnt find in local stores. I had no problems ordering what I needed online. It wasnt in stock, but communication was good and I was contacted when it was in for store pickup.

Fast reliable service at a good value from friendly Technicians. With a family that breaks phones often its great to know I can bring them to Batteries Plus Bulbs and have them fixed quickly and best of all fixed right.

Very helpful every time I have questions

Placed online order for 2 batteries both Duracell that I selected online when I arrive for PU the Lynchburg store #554 had only one of the items I ordered. I live about 1hr and some from 3 of your stores so I phoned store 554 to verify that my item were in stock the day before traveling to Lynchburg #554 and was assured that Batteries were in stock. Even was given SLI confirmation# off my order on the phone and was told by clerk this AM won`t those for long time thanks for the bait and switch not happy won`t be back.

Just got back from a 60 mile round trip for nothing. Made online appointment to get battery replaced in my iPhone - droped off phone - told to come back in one hour - came back - told they do not have the battery.Added Review - Later that week they called me and apologized for their screw up and offered to give me a price break when they got the battery in stock, which they did this morning so they got a satisfied customer and an updated review.

Not friendly at all. I was in the store about 1PM, I needed a battery pack assemblied. the teck said he was working on some else and he could have it ready in an hour. there were no other customers in the store and he expected me wait there was an hour, why couldnt he lay the job he was working on aside and do mine? I gave him my number and asked to call me when it was ready. He called me at 7PM, 6 hours later.

The sales associate took time to fulfill my requests. Exceptional People Skills.

Came in to get a phone battery replaced. When we got there, we were the only customers. We were told it would take about thirty minutes. We took a seat and waited while one of the two staff members started working on our phone. The store quickly filled up with other customers. The two guys proceeded to deal with each customer on a case by case basis. Quicker matters were settled first while the jobs that took a little longer (like ours) were set aside briefly so that they could clear out the crowd. Perfectly understandable. One woman started to get impatient and asked when she would be attended to. Staff member explained that they would assist her as soon as possible, and informed us that he was ready to ring us up. Unfortunately, he had to move us to the other computer which was in use at the moment by the other guy. Logically, we had to wait. As soon as the computer became available to him, the woman started making demands about wanting to know how things were done here. Again, he patiently explained that he was the only one trained to deal with her matter, and he was finishing up with us. She proceeded to fly into a Karen outrage, and when two other men stepped into the store, she told them that five other customers had cut in ahead of her, just so they knew. Thankfully, they were perfectly nonchalant and understanding, as most reasonable people should be. All that being said, the staff handled a stressful situation professionally and with a whole lot of self control. I thought Id jump on here and give them the five stars they deserve before lady in pink got a chance to write them a bad review. Keep up the good work, guys. 💪👍

They fixed my screen, but broke the back of my phone.

Great friendly service

They always have whatever battery I need.

Very helpful staff and the best rate for cell phone repair in town.

Came in with Galaxy S9 phone with a cracked main rear camera lens. The guy was helpful and friendly. He told me that the lens was something that they didnt stock and would have to order. 2 weeks later I get the call that the piece had come in. I stop by to have them finally fix my camera and turns out the guy did not order the lens, he ordered the whole rear camera (which btw doesnt even come with the lens). The girl that helped me this time was nice and told me the lens was available in the warehouse. I cant wait another 2 weeks for them to order the wrong part again. Save yourself the trouble if you need a phone repaired and just go to a phone place. Batteries plus is good with batteries. Not so much on phones.

Fast and friendly service, and good prices.

The prices are great and it is easy to order online.

Did not know how to test an alternator which their device could have easily had done.

Plenty of stock. Good service.

The customer service rep, Colby was so pleasant, professional and helpful. He treated me as if I was the only one in the store. Definitely A+++ customer service, fair pricing, quick turnaround time, and even a bonus gift for my purchase.

These guys are great, and extremely helpful! Theyre knowledgeable about their products and services, and always eager to assist their customers! Would definitely trust them for any assistance with your battery needs! They also do cell phone repair, which was an interesting surprise!

Good or decent prices on specialties I need, knowledge, and helpful emoyees.

This place is Highly recommended. We have had a couple of small snafus in getting new batteries on 2 phones. But both times they took steps to make up for the problems as well as make things right. I have liked the interactions there with various staff members, and all of them have treated me nicely and professionally. I know I will be back in the store more than a couple more times.

Great customer service. Excellent repair work.

My purchase was a smooth transaction.

Service was in a timely manner

We were greeted as we walked in the door, a very short wait to get checked in for a battery replacement on my iphone 8 . We went to get groceries and came back about 45 min. later and it was ready so I dont know how long it really took to change. We had a very nice salesman/service tech.

They had what I wanted at a reasonable price

I was told to make an appointment online so I did, for 1pm. I walk in and they are fairly busy. I go to the open counter and ask where I go for my appointment because it was almost 1 o’clock. Long story short it’s just a gimmick. There’s no point to making an appointment because you still just go in and wait behind everyone in there just like everyone else who walk in. I was late for my class because they don’t keep appointment times when you pick a slot and ended up getting a zero for a missed exam.Then I come back and they try to say theres too much going on because I was missing a screw. I waited 2 hours for them to say they didn’t feel comfortable working on it.You know what? Fine. Just sell me the part because I can fix it myself. The price was the only reason I went there. No... they cant even charge full service price and just sell it to me.Thank you for wasting my time, my university grades, and my gas ever giving your business a shot. I will not be back or refer anyone there.

Great customer service with employees who know what they carry.I had a watch battery installed today.Perfect!Ive used their online information to search and then purchase from the inventory.They are people friendly, too!

The customer service was fantastic. They had the 2 batteries I needed in stock. Highly recommend.

Showed up at wards rd Lynchburg and it was 8:05pm. Sole representative was happy to install a battery in my Tundra. Removal was contrary as it was original and seven years old. New one in and gone by 8:30 pm. Two year employee took care of me! He had a voice for radio. Thank you Sir!

Wonderful Store! The WEBSITE recommended a different battery for my 98 Cadillac Catera. The salesman caught it and swapped out the battery for the right one. I was grateful! I live 1 hour away.

Only place that had the ATV battery I needed in stock and had a great friendly staff member help me out. Reasonable price as well.

Easy to schedule, great service done at a fair price and FAST! On a Sunday! On a holiday weekend!

Easy to get in and out where store is located...also walked in with my moms watch and they replaced battery and I was on my way in 6 minutes....

Great job on my phone, and a reasonable price.

Never get your phone screen fixed here! Went in to get my phone screen replaced after making an appointment. When arriving at the store, I was told there was not a technician present who was certified to work on my phone (despite making the appointment far in advance, and confirming two days before).On a separate experience: was told the technician would not be able to fix my iPhone because they were not certified on the particular model- after finding out they were indeed certified, they cited busyness as the reason they couldnt take me. Better off just getting your phone screen replaced elsewhere. PhoneAxiom Express Repair does a FAR better job of screen repair.

Very prompt and courteous service. All persons very friendly.

Pretty quick service. My son had to get the battery in his i-phone replaced and the people are good to their patrons

Originally rated them a 1star due to the fact of it taking over 2 months to receive my key fob. But Caleb made the situation right and took great care of me.Laura Bryant

My phone screen was completely broken and I took it here and got it back and it looked brand knew

I order my batteries online for computer equipment and I pick them up in store. They always have it when they say they do and they take the old batteries. Couldnt ask for more

If you need hard to find bulbs, this is the place. Good variety of batteries for autos.

I dropped my smart phone and cracked bad. Verizon my carrier would not let me upgrade early so went to batteries + to replace front screen. Didnt know back screen had cracked too. Plus they told me battery life about 2 years.

Could be more polite. Was on the phone and didnt even acknowledge that I was there. Could have said. Ill be with you in just a minute.

Great service. Galen was very helpful

Eric and Staff ROCK!! This by far is the best customer service ever!! Thank you for providing us excellent solutions! We will always recommend you to family and friends!!

The guy working Sunday was great nice day going but the store had this guy by himself he was out of store trying to take out a old car battery for a new one and sure enough 12 pm got slammed i think i left 2pm we ran into some issues out of anyones control very studied only thing is management needs to double up at 12 cause folks go to church around here just up the road is TRBC? Good batteries great store glad your here in our town.

, very courteous and work with done in a timely manner

Work completed as promised. Very nice lady that waited on me

Great prices on all kinds of batteries!! And they have soooo much!!

Good price and excellent service.

Helpful and available staff were kind and courteous. Referred me to another store in the area when it turned out they could not resolve my problem.

Staff helped revive a battery that I had and was super friendly and helpful.

Great staff, always helpful and a very clean store!My wife and I visit this store when we need something and are never disappointed!

Fast, friendly service and an ability to fix the problem.

Staff was courteous and professional. Turnaround time was as promised.

Great service, fair price.

Staff is helpful

Always helpful, prompt, and honest about ordering timeframes etc. Ive gotten camera batteries, cordless phone batteries, and odd ball types. If you need a battery, I suggest starting with them!

Friendly and get the job done

Bought four batteries

I ordered on-line one day and I received an e-mail the next morning to come in. The clerk that waited on me was very polite and installed my car battery right away

Very Professional, Helpful, Courteous, and reasonable prices

Great customer service and installation of my new car battery. Would recommend.

Service was subpar at best. Went in for a simple check to ensure that a cable was loose for my iPhone display and when it was checked I wasn’t all too sure that it was not the real problem and I was told I needed a new screen, to my despair my phone was at this point disembowled and I could not check with other stores to get a second opinion unless I left and paid the 40$ diagnostic fee just to open up my phone. Being stuck I allowed them to do my repairs under te precept that they would wave the fee of diagnostic and I would only pay for the repair. They then began replacing my screen with what looked to be a cheaper edition of my screen and eventually had it all back together after much time and abandoning me a couple of times to assist customers that can be assumed to be of “choice” variety. Then I was asked to pay 160$ and almost had me sign off on it i then argued that the diagnostic fee was to be waved and he argued that it was still to be applied. After bumbling for a few minutes he gave me the proper tots and I paid. I then stood and waited as I had paid for the repairs already I had to wait another 10 minutes for him to realize I was still standing there waiting to put my phone back together. Still not convinced that the OLED display even needed replacing, also they are not Apple certified yet claimed to have top grade diagnostic equipment. This being said they never once ran a diagnostic test on my device to back up that statement.

They have been awesome to work with!

Great, prompt, courteous, helpful & informative! Excellent customer service!

Called TWICE at 3 in the afternoon and no one picked up

Friendly people, good service, highly recommend.

Great place! Really helpful staff!

Great prices & excellent service staff

Efficient, capable, and a large inventory of exactly what they say they have.

Great service

Good variety. Prices seem a little higher than other competitors.

I needed a pair of gell cells for my APC Computer UPS. It was an older model not shown in their lookup table but they had exact replacements in stock. Its not a common battery so I was pleased to find one locally. Thanks go to Travis, the manager.

Good business to get phones or tablets repaired

Horrible service with phones...

Changed for new battery in my iPhone, no battery was installed!!Reported to DOJ.Plus screwed the phone up!!

Great service and quality work!

Knowledgeable, precise and professional staff.

Exceptional service and knowledge of bulbs and batteries

Great costumer service

Good service,prompt and friendly

Very nice people and job

They have anything for batteries and bulbs you cant get any where else

Found my light bulb

Good service

Helpful