Good place to buy a used vehicle just make sure you check the under carriage before purchase.My 2017 Jeep have several rust spots. When I took it back they said it doesnt appear to be structural so they wont replace. Rear shocks are making noise already. Those who know about rust knows that rust does not stay in one place. It spreads like a cold. They also will sell you an extended bumper to bumper warranty for around $3200.

Very pleased with my experience in buying a new Honda CR-V Hybrid at Billy Craft Honda. Darrell Shelton was superb in assisting me through the entire process and made it very seamless! Cannot say enough about his excellent service! I also appreciate the help of Montez in sales and Doug in financing. Great dealer and overall experience!

This experience was amazing. Everything was straight to the point. No hassle to purchase, they worked with my request, and I was out with my new car within 20 minutes after completing/signing paperwork. Granted I had viewed the vehicle I was interested in on their website on Thursday, called and spoke with Katy, exchanged my information and drove off in my new car on Saturday. It was so easy thanks to Katy and Doug. I would recommend this place to anyone.

I have been searching for a few months for a new car for our daughter. I reached out to Darrell Shelton at Billy Craft Honda and he was such a tremendous help. We have been waiting for the right car and Friday it came in. We were able to meet Monday to see and test drive and then made it official. The car buying experience was the best I’ve ever had and Darrell was fantastic to work with. I highly recommend working with him for your next vehicle!.

From start to finish, our car buying experience was painlessly perfect! From my first contact with Jessica, she was extremely helpful, knowledgeable, professional and a pleasure all the way around. She went above and beyond to help us find what we were looking for, something that no other dealership that I had previously contacted, made the time to do. I would definitely recommend Billy Craft Honda. Every single person we came in contact with there treated us like old friends. Thank you all so very much!!! We love our “new to us” car!!

Luke Okes was the best. He really spent time with both my fiance and I while we looked around and test drove cars. We went in looking for a car for my fiance and walked out with two new cars. He really took his time and did an awesome job. If you are in search of a car definitely see this gentleman because he will not disappoint.

A delightful and smooth oil change experience. The employees are very friendly. The waiting room felt as though it’s lacking some flavor. It would be nice to have coffee and crackers/cookies like some of the Honda dealers in the north east. If it’s a Covid thing, I understand.

I give them 10 stars! Never treated better and more professionally. They got to the root of a complex electrical problem and fixed it within an hour. They charged me a very reasonable rate AND informed me of a recall of which I had no idea. I have found my Lynchburg Honda mechanic. I had a very bad experience with a Honda dealer in South Carolina and never thought Id go back to the dealer but these guys are super!

Leo Rosales did an amazing job at getting me into my new Pilot. He answered all of my questions, made great suggestions, and even helped me get the car I arrived in back to a secure place. I couldnt ask for a better buying experience, than I had at Billy Craft.

My sales associate(Phil) provided good customer service and appeared attentive and answered my questions before purchasing my CRV. Once we got to the fiance department the finance representative seemed really hyper and a little scattered by writing all over the extended plan paperwork while having random conversations while trying to read the paperwork. I think its nice to chat but when purchasing a car people want to stay focused on the paperwork.

Great service from everyone we dealt with @ Billy Craft Honda. Special thanks to Jessica Hicks for selling us 2 vehicles this year. She is awesome & very honest with us. We highly recommend checking out this dealership 1st when looking for a vehicle. You wont regret it!

If I could give this establishment 10 stars I would! From the very beginning Phil was beyond great. So helpful and so knowledgeable. Great personality. Helped make my wants a reality. Drove off with a sweet ride (Civic 2022 EX) and the process was a breeze. Phil really went the extra mile to make sure I was comfortable with payments and my purchase! Paul was amazing!!! He gave me the run down on financing. No gimmicks. Very informative. Didn’t try to convince me to get things I didn’t need. I left beyond satisfied and super grateful for the experience. It felt like I knew them for years. Every employee me and my mother spoke to while we were there were so genuine and helpful. I will be referring others to this establishment. Phil and Paul thank you! :)

Love this place! Jessica was awesome & helped me find a really great car in my price range. These people are prompt, knowledgeable, & will help you find what you need!

Jessica was extremely knowledgeable about all of the vehicles that I drove including makes other than Honda. She is very patient not pushy at all. The transaction was smooth and explained thoroughly. After my purchase she explained in detail the features of the car and answered all of my questions. I would recommend Jessica to anyone looking to buy a new car.

Drove up from Virginia Beach to purchase a Honda Pilot. Vehicle was awesome and Jessica was super helpful. Actually everyone there was very personable, helpful, and professional. Would highly recommend purchasing a Honda from here

The customer service was great and the wait wasnt long. The man who assisted me didn’t seem welcoming but he was informative and offered me a product I didn’t go in for so I ended up getting an oil change and a back window wiper. A random employee offered me an empty desk because he noticed I was doing some paperwork and at the window, the woman who took my payment was able to give me quotes on future service I felt I needed. However, I went in for an oil change and told them I needed help because my display screen went blank. I’m familiar with Honda’s so I knew I needed a code they may have. The nice and informative man that assisted me said he press the reset buttons and it was on and working perfectly. However as soon as I got in my car I noticed it didn’t but he did tell me the buttons to push to reset it. Besides that, since I brought my van I never saw any lights on the dashboard. After leaving later that day I had the VSA Light come on, the battery light keeps popping on randomly, and my check engine won’t go off. I was patience and figured the car needs time to reset or let the oil run through but both the VSA and Check Engine light came on every time I started my vehicle. I called in the next day the same man, Mr. Nice, informative but unwelcoming gave me a call back after leaving a message told me to bring it back in for a diagnostic that would cost 130 and they didn’t have any appointments until the next month.....after paying for an expensive oil change because I wanted great service I didn’t expect to feel like they would railroad me out of my money because that’s exactly how I felt the employees were nice but never again will I take my van back.

Darrel and the rest of the team were very accommodating and professional while we went through our purchase. Would highly recommend him for anyone looking for a knowledgeable and friendly consultant in a car purchase. We will definitely be back next time we need a vehicle.He even took time to make sure to visit Pauls office on a regular basis. So professional.

My husband and I were in the market for a minivan. We looked at competitors in the area, but didnt find exactly what we were looking for. We decided to look at the Odyssey and fell in love. We worked with Darrell, and he made the process so smooth. We received a great trade in value for our previous car. I was ready to go to war over a fair price for the vehicle. When the numbers were presented to us, it was extremely close to what a fair price was according to my research. Negotiation was quick and simple. I was picky about the color and a dealer trade was offered to make me happy. I know dealerships have bad reputations, but we had a great experience. I watched the other salesman while we waited, and everyone was extremely polite. Due to limitations in my schedule, I was only able to sign paperwork on a Sunday (when theyre closed) and my need was accommodated. We were so happy with our experience that we went and traded our other car in for a CR-V! We are now happy owners of two Hondas!GO SEE DARRELL!

Purchased a new Honda Passport here. Staff was very nice to deal with unlike some other dealerships I visited over the past couple of weeks. In and out in a couple of hours. There were no dealer add-ons. I would definitely do business here again. Also free oil changes for three years!

Honestly had my reservations about this place, as I didnt have the greatest experience back in 2017, but they were amazing this time around! I worked with Darrell Shelton, who helped me get my dream car, a Toyota RAV4! It was over budget, but we knew going in that the car market had changed and that we probably werent going to be able to stay exactly in our budget and get all the things we wanted. Darrell was great about showing us what checked off our list, despite it being over budget, and then let us decide if there was room in the budget or if we needed to take somethings off our wish list. We ultimately decided to move our budget, rather than take things off our wish list. Highly recommend this place and Darrell!

Leo was great! Appreciate his support and expertise. Highly recommend Leonel Rosales.

My first time buying a car at any Billy Craft location and Katy was so helpful in my purchase of my new accord. She was very patient and answered all my questions and the entire staff at Billy Craft Honda made me feel like part of their family. Best dealer by far in Lynchburg.

We came to Billy Craft Honda with very specific vehicle needs in mind & got exactly what we needed. The car we wanted was on the floor and Leo got us through the purchase process quickly and efficiently. Their pricing is very competitive and we got the after-purchase care we wanted without anything unnecessary. Well be glad to recommend Billy Craft Honda to anyone.

April 2021 we were in Lynchburg, VA from North Carolina to help our son & daughter-in-law with a move. As we passed Billy Craft Honda, we learned they had purchased a vehicle there and plan to in the future. Since we were driving a rental car and in need, we decided to visit the dealership the next day. We feel fortunate that Darrell Shelton was our Sales Consultant. We had the best buying experience with him and rate him 5 Stars! He knew our time was short and helped us close a comfortable deal that was quick and easy throughout the process. Afterward, we worked through the vehicle’s highlights hands-on; and he gifted us with a tank of gas! We would go to Darrell Shelton again, and genuinely recommend Darrell to the public for any vehicle buying needs! Best wishes, Amy & Dennis H

Recently bought a new Honda at Billy Craft and it was probably the easiest and least painful car buying experience Ive ever had. I was talking to nearly ten different dealerships and none of them came close to the price I was first offered here. Jessica provided excellent communication throughout the whole process and made the whole thing very simple and straightforward. They didnt try to push a ton of extras at the end and got me out fairly quickly. Will definitely recommend them to any friends looking for a new car.

Arrived several minutes early to the service dept to have an oil change this morning. It wasn’t really busy so I thought it would be pretty quick. I made myself comfortable in the nice waiting area to wait. After reading my book, I checked my watch and realized I had been sitting there an 1 hr 45 min. I immediately went to the desk and asked one of the service people to check on my car as I had to leave soon. She called several people back behind a closed door, then a man came out and said “there was a mixup in your paperwork, we can get to it now.” Uh, I don’t think so. I told him I had to leave, not interested in sitting there waiting any longer. He brought my car around and I left, after wasting an hour and 45 minutes for no service.At the moment, I’m sitting in Jiffy Lube, and they are changing my oil and I can get on with my day. Wasn’t my first option, but turns out was a better option for an oil change, at least today it was.Not sure I’ll be back to Billy Craft for service, seems like they need have a better system and maybe check in with people sitting in the waiting room occasionally, to make sure everyone is being taken care of.Morning wasted, Jiffy Lube did the oil change so I’m heading out to start my day.

We had a great experience buying a car at Billy Craft Honda. Our sales consultant Darrell Shelton did an amazing job getting our family into a new car. We can’t wait to explore and take trips in our new car. Thanks for helping us create memories and adventures!

Bought two cars there and had excellent experience. However I have taken my car for service there 15-20 times and always had a poor experience. Everything takes so long, oil change averages 45 minimum, sometimes over an hour. They always ask my wife to add services each time she goes. Yet when I take a vehicle and ASK to have something extra done (tire rotation, alignment, etc) they don’t have time. Finally made up my mind and today will be my last visit as they let me drive away with a vehicle that badly needed an alignment.

I can remember my mom attempting to buy a car at this dealer in the late 1990’s. She left no sale saying how greedy they are. When I purchased a Honda as a standby car I tried Craft but like my mom refused to pay the ridiculous processing fees etc and purchased elsewhere. A cousin leased a new Honda at Craft despite my advice to shop elsewhere. Cousin was hit with return fees verbally promised would be waived but then mass amnesia at Craft upon lease end. My Honda has an airbag recall. Honda provides a free loaner car. Craft was too cheap/greedy/lazy to do the paperwork for the loaner to get reimbursed from Honda however happy to rent a car at my cost. I called the dealer in Roanoke and wow what a difference in attitude and service. Loaner was no problem and appointment five days sooner than Craft. I had a few other experiences where the cheap was on display at Craft over the years. They grind and fight not to do warranty work based on my experiences. If you don’t mind the drive elsewhere my bet is that you will save frustration and money.

Great experience!Worked with Darrell Shelton to get a car. I would highly recommend him and this dealership to any of my closest friends/ family!

If you buy from Billy Craft ask for Darrell. Hes very polite, knowledgeable, and honest. All the things you should look for in a car salesman. I never felt misled and I always believed he had my best interest in mind. I called Billy Craft Honda in search of a CRV in blue and he worked on securing me exactly what I wanted. This is the second time I have bought from Billy Craft and it wont be my last. I cant recommend them enough.

Darrell was wonderful to work with! He made us feel welcome from the moment we stepped on the lot. We never felt pressured to buy and he answered all of our questions thoroughly. Darrell was attentive, calm, and super friendly. If youre shopping for a car, go see him!

In the market to replace wifes van. Heard good things about Craft Honda. Called and spoke with Ricky Hamlett. Told him exactly what I was looking for, white Odessey with black interior. None in stock but did some research and had one coming late September or early October. Put a REFUNDABLE deposit down. He called told me was in. We went up and yes, exactly what she wanted and more. Ricky was great. Spent time, unrushed, with us explaining the operation. Called our insurance agent and everything chaged for us also. Now another great thing, gave us a very fair trade in for our older van. Ricky was super to desl with. Thank you again.

My husband and I had a great experience at Billy Craft Honda in Lynchburg! Everyone was kind, helpful and honest. Ron Stiles went above and beyond to make sure we had a straight forward, easy experience from start to finish. We were able to walk away with our dream car for a price that couldnt be beat! Thank you, Ron and Billy Craft Honda!

Fantastic purchasing experience. I want to specifically call out Jessica Hicks and Douglas Pendleton for their care and attention to detail. Great car at a fair price and an easy purchase process.

The staff at Billy Craft was very friendly and professional. They listened to my opinion and helped search for the perfect car. I’m thankful the process of getting a C-RV was thoughtful, well explained, and an overall great experience.

Great experience with this dealership. Traveled 3 hours to pick up a truck but well worth the trip! Very competitive prices compared to other self acclaimed #1 Honda Dealerships in Northern VA and MD. I also liked the fact that we primarily came to a price agreement over email and phone and they didnt mark the vehicle up with bs that should already be included in a fully loaded vehicle. Awesome dealership and sales personnel!

I just purchased a 2021 CRV from Billy Craft. I had such a great experience. My salesmen was Ron. He was so patient and very knowledgeable. He fully explained every detail about the vehicle. I never felt pressured or taken advantage of. The financing department was awesome as well. I never felt rushed, pushed or that I was just another loan. Excellent customer service! Will def be a repeat customer!

It has been a great experience so far with Billy Craft Honda and their outside resources! Darrell and his team stayed very late to make sure we left with a car that day since my wife was without one. 1st week of owning the car we encountered some falling ice damage to the hood. Their outside resources were able to perform a paint-less dent repair on site while performing the environmental package and have us back going in no time! I highly recommend the environmental package - really gave the car an amazing coat and shine.

Recently had to replace a used vehicle purchased from Billy Craft Honda that was totaled in an accident. They were very responsive and considerate of our needs and kept options on budget. Great dealership to work with!

I recently purchased a 2021 Honda Pilot this was my 2nd pilot I purchased at and from Jesse I must say I have never been treated so great like Jesse and Justin have treated my wife and I . They have went far and above for us even delivering our new Pilot to our home. These people at Billy Craft are true professionals who know about customer service ! I retired from my career as a Service and Parts Manager so I can honestly say they are spot on with customer service. Thank You all and keep up the great service and a Big Thank You Jesse !! I almost forgot Katie who assisted Jesse in delivering our new Pilot these young women make a great team !

Jessica did an exceptional job connecting with my husband and I. She sold my husband a truck and then was able to find me an SUV all within a short time span. She provided us with options that will fit our needs and ensured that we would be cared for in a timely manner. The staff overall was very friendly and knowledgeable. Buying our vehicles from Billy Craft Honda was such a pleasant experience and we will certainly be back.

I was truly blessed during my buying experience at Billy Craft Honda with my recent purchase of a 2021 touring CRV!!! Jessica was very thorough and patient with me, Rob was informative and helpful in finding the car for me and Paul was straight forward and as humorous as a finance manager can be!! I left there feeling like a weight had been lifted off my shoulders!!

I would not recommend this establishment to anyone. In fact I will do the opposite! My experience with this Honda dealership only led me to being forced to cut ties and taking my business to another Honda establishment. One of the part owners truly rubbed me the wrong way. I believe their best interest is not with the client but with their cash drawers. Money is their top priority not the proper fixing of a vehicle. Basically they will give you the run around and not fully complete the job!!! Like really why fix multiple things on a vehicle if it won’t even start or turn off? The 1st objective should of been making sure the car properly start/stopped. Then proceeded to any other fixings. Makes no sense to put a new electric computer in if the car can’t even turn off or turn on correctly. 1 start shoot, I did not even want to give that. Owners at this billy craft Honda are just money hungry, they don’t care about the customers.

Ive bought my past two vehicles from Billy Craft and everyone Ive dealt with at there has been great.

I recently purchased a Honda Civic EX through Billy Craft Honda and everyone was very helpful! Ryan, Katy, Jessi, and Doug were very easy to work with. They were very fast and straight to the point, not wasting any time! I 10/10 recommended buying a car through them, it made for a very enjoyable process!

My husband and I had the pleasure of working with Darrell Shelton, and couldn’t be happier with our experience at Billy Craft Honda! We bought a 2021 Honda Pilot Elite as an anniversary gift to each other! Darrell patiently answered all questions and took the time to explain all of the amazing features on this new “gem” to us. The entire staff, every step of the way through the buying process made us feel welcome and at home. I would highly recommend Billy Craft Honda to family and friends!The service department is also top notch, as I have had my 2003 Honda Pilot serviced here for 18 years!

Good place, sales folks are great. Ricky is the best, gets you the best deal possible. He went above and beyond to get us the best deal. Met us at the door, was great after that. Would recommend him highly. All the people are nice and friendly. Love our fit. Car is fun to drive, if I didnt need a pick up truck, I would get another. Ask for Ricky, you will be glad that you did!:

Great experience and service, was helped by saleswoman named Katy, she’s such a sweet southern belle

Very Pleasant to work with.& reasonable.Car shopping sucks. They made it not suck.

Darryl Shelton was great to work with. No pressure but lots of info offered about the cars we were considering. Very helpful in setting up our car preferences. Billy Craft Honda is fortunate to have him on their team. Thanks!

Bought my civic here 2 years ago, and as part of sales agreement, I get free inspections for life. Made an appointment to have an oil change and inspection, and was told when I arrived I could not have free inspection because it was April 4, and my inspection isnt due till May. When I spoke with service manager, he was argumentative, and refused to honor the spirit of my sales agreement . Took my keys and left. Youve lost a customer. Just love how the owner responds personally to all the positive reviews here. What about reaching out to the unsatisfied customers? Guess you really dont care about us. Shame on you.

My First New Car Buying Experience @ 48 Years Young. One of the Best Dealership Experiences I have ever had. You Guys were Simply WONDERFUL To Do Business With. So Far, Im Tickled To Death with My New Little Blue Girl. Thank You, To Everyone @ Billy Craft Honda For All of Your Wonderful Help. My Sales Rep was Paul Heckman & Robert Charte (Business Manager) ^.=.^ ^.=.-

Very impressed with the salesperson Jessica. I never felt pressured at anytime during my visit. She was knowledgeable about the vehicle i was interested. I had visited some other dealerships and felt i was having vehicles pushed on me but my experience here was nice and friendly. I was really just browsing but Jessica and other staff were able to get me a great deal i couldnt pass up.

The Song She Works Hard truly describes Jessica Hicks. Very determined, Down to Earth, and makes you feel at home. No pressure whatsoever.Hungry Like The Wolf truly and I mean truly describes Paul Zarres. Paul will not only have your mouthwatering discussing delicious Greek foods, but also his mouth is watering on finding you the very best interest rate, payments, and most of all, saving MONEY!!I highly recommend to anyone looking to purchase their next vehicle to give them a shot.

Had a great experience at Billy Craft thank you Darrell and the staff. Took care of all my request and went the extra mile to order my car could not be more satisfied with the service.Great service!!!

Purchased a new 2021 odyssey from Ricky and he was fantastic! I always know I’m going to get a good experience at Billy Craft Honda. The employees are top notch and they really stand behind the vehicles they sell. Part of the reason I’ll always be a Honda guy!

My wife and I had traveled to Virginia from Illinois. We experienced a flat tire on New Years Day 2021. Fortunately, a local 24 hour tire service plugged the tire, which allowed us to reach Lynchburg. We did not want to drive further on a plugged tire and Billy Craft Honda service worked us in immediately on Jan 2 (Saturday) and within 30 minutes, we had a new tire and were on our way. I enjoy driving our CR-V, but its the service that keeps me coming back to Honda. The Billy Craft service personnel didnt know me (obviously... we are from Illinois!), but they treated me like a friend. Very, very happy and I highly recommend the Billy Craft Honda service department.

I recently purchased from Billy Craft Honda and had a great experience. Phil was my salesman and he was very helpful in answering questions I had about the vehicle, financing options, etc. Everyone I spoke with was friendly and kind and I did not feel any sort of pressure in making my decision. I would recommend Billy Craft to others.

We bought a Honda CRV in March 2020. For the most part, the buying experience was pleasant. SERVICE, on the other hand, IS HORRIBLE. Like other customers have reported, you can not trust or depend on them. Over the past year I caught them THREE TIMES not completing what they said they did. I submitted a letter with pictures calling them out on their dishonest and unprofessional service practices. After they received my letter, their service manager, Kevin Habermas, never responded. Not even a phone call. After waiting three weeks for a response, I sent my concerns to the General Manager, Kevin Hamlet. He also never reached out once. Nothing. They had been caught with their hand in the cookie jar and they had no response. Both of these managers apparently have zero skills in customer service practices. If you plan to buy a car from Billy Craft Honda and are not planning to let them do any service, you should be OK. If you do plan on using their service department, consider yourself warned. The Billy Craft Honda service department has made it abundantly clear that they just dont care. For me to take the time to write this review should indicate just how bad it is there.

Darrell Shelton was a breeze to work with. Thanks for all your help! Go Hokies!

I had such an amazing experience at Billy Craft Honda! Jessica did a wonderful job in helping me find a vehicle that was the perfect fit for my son and I. The rest of the staff went above and beyond to make sure I was getting the best care possible. Would definitely shop here again and would gladly recommend them to anyone looking for the best place to buy a car. The atmosphere was extremely friendly and professional!

I worked with Katy, she made sure I got my dream car for sure. Will definitely be recommending all my friends!

Great customer service!

Phil was great to work with. He found exactly what I was looking for and was so much fun to work with.

Luke Okes recently assisted us with the purchase of our 2021 Odyssey Touring. He was very knowledgeable, helpful and patient. This is the fifth vehicle we have purchased from Billy Craft Honda. We have been very pleased with the service received from them.

Great experience and awesome people, Tez is the best sales consultant I have ever dealt with.

Sales associate Darrell Shelton made our car shopping experience a very positive one.

I had a great experience working with Luke Okes at Billy Craft Honda. He was exceptionally knowledgeable about the Honda CRV, and took extra time to ensure that the cars features were set to my specific needs. He provided additional education about the cars amenities, and made the process of purchasing a car very pleasant. Luke is wonderful, and I highly recommend consulting with him about the Honda line. I was impressed!

Service Department Top Notch for my Honda Van. Kevin Habermas even had the time to talk to me about my Van, as he has been their for many years, and does a great job. My van was recalled and I talked to David in service and he was nice and set up my appt. on 12/8/20. He said it would take awhile, up front which is nice. It was the driver side air bag, and when I picked it up, it was fine, and the put a little polish on the steering well to make it look like new. I have a 99 van with 53K miles.They took good care of it. Kevin, tell your employees thanks from me.

Jessie was wonderful. She went out of her way to help us We. recommend her to anyone looking to buy a car. Billy Craft is lucky to have her.Bob and Arlene Cheeseman

Wonderful experience!!! Katy was so helpful and not pushy, making for a comfortable car buying experience which can be hard to find. Great selection of both new and used vehicles and generous in trade in values. Love our new CR-V!

Very great place to deal with. Jessica was our sales lady and is very nice friendly and helpful. Great lady to work with. Thanks again for helping my son on his car.

Service appointment was for the state inspection and they put it for oil change. No new Time slot was given and waited for 2 hours

This was my first experience with buying a car from a dealership and they were very helpful throughout the process. The salesman, Montez, was friendly and definitely made things easier!

My experience so far with billy craft has been far from even mediocre not only have they skipped over my car even tho I had an appointment and my car was there the day before now they are telling me they have no idea when they can get me in I have had this appointment for about week or so now and I am having to pay for rides and lose money because they dont want to do theyre jobs correctly if someone has an appointment who are they to prioritize someone else car over mine never EVER again will I go here you cant pay me to go here and I promise I will be leaving low reviews everyday until my car is fixed and returned

Darrell was excellent to work with and ensured we were satisfied with our purchase. My family was treated with nothing but respect and service in finding our perfect vehicle.

We had just looked at another car place in the Lynchburg area and wasn’t impressed with the salesman’s attitude when we ask to see a car and felt he had to go out of the way to get us the key!! I felt I couldnt leave there fast enough !!!Since we were from out of town, it was our 1st time at your dealership and were pretty impressed! As soon as we got out Chris Wilmouth came out and introduced us and ask what could he help us with? We told him just looking at a CRV on the lot. He immediately said well let me go get some keys and show you what we have to offer in a CRV and then take a test drive around in one of them. He was never pushy, yet very professional, and very polite and just wanted us to be satisfied with a car!! He also worked hard to get us everything we ask for on the car! It was late so we made the deal and came back the next weekend to pick it up!! After the sale, Chris also took time to make sure we understood all the features on the car before leaving!! Great selection, Excellent customer service Chris Wilmouth and Rob Charte !!

Our experience was very positive with Billy Craft Honda of Lynchburg, VA. We were able to reach a deal with Jessi Hicks in internet sales before we ever stepped foot in the dealership. Once we arrived at the dealership she was extremely helpful, personable, and professional. Billy Craft Honda gave us a great deal on our new 2021 Honda Pilot EX-L, we couldn’t be happier with our purchase!

I had the BEST experience at craft Honda!!! Ron helped me find the most perfect car and made my overall time there amazing! Also a big shout out to Doug for helping me create the best warranty for my car!!

Absolutely LOVE my new car! Duane (Inventory Manager) went above and beyond to find the trim and color that I wanted. Kevin and Ricky set up all the paperwork without me even have to step foot into the dealership. Extremely smooth process. Highly recommend.

Literally best car buying experience I have ever had. Jessica Hicks was so professional and efficient and knew her job very well, had a appointment and was out less than two hours fastest I had ever bought a car. She made sure to go over all the bells and whistles in the car, gassed the car got a pin stripe on the car had it washed all in this time frame. Will continue to take my business to billy craft Honda for future purchases.

I had the best customer service from Paul Heckman and Rob Charte. They both were fun, friendly, and straight to the point. This was my first big purchase on a new car so needless to say, I was so lost and felt pretty stupid. They answered all of my questions and werent annoyed! Their new shop is beautiful! I LOVE MY NEW ACCORD!!!

We pulled in to the lot to just look. Drove off the lot in a 2019 CR-V. Luke Okes took great care of us and met our needs perfectly! Great experience all the way around!

The team at Billy Craft made the experience of leasing a brand new 2020 Honda Civic both a breeze and a joy. They truly went above and beyond expectations while taking care of me. Honesty and quality service are very important to me when handling a large purchase, and every employee I interacted with along the way had both in spades! Upfront, transparent, friendly, and no-nonsense. The folks over there really know what theyre doing and it inspired a lot of confidence in my purchase.I made a call in the afternoon, just expecting a credit check and perhaps a quote to meet with an appointment later that week. Mandi McKinney made it happen in ONE day. As a sales rep, she jumped through every hoop with a smile to get me behind the wheel. She truly took the hard part out of the process and Im very grateful for that. Katy made figuring out a ride to the dealership easy-- she just came and picked me up! No fuss!As well, the whole team stayed WAY past closing time to make sure I had my new car that night. From initial contact to closing the deal, I never heard a single complaint or felt rushed in any way. That says a lot when its Saturday and Im sure all of them wanted to get home! I felt highly valued, respected, and had a blast chit chatting and joking around with the staff. They all have a great sense of humor and charm to boot. Great people.I dont leave reviews often, but this experience stood out to me. If youre ever thinking of doing business in the area, Billy Craft is an excellent choice!

Once again Ricky Hamlet/Billy Craft Honda have gone far and above my expectations in the purchase of my new 2020 CRV EX L! I gave Ricky an idea on what I wanted to pay and what I needed on a trade in and he worked in those boundaries and put me into a new CRV. Ricky is and has always been courteous and professional. A great buying experience. Thanks again Ricky.

I just want to start by saying I purchased my first new car. Through the process I had Jessica and Ricky walking me through everything I needed to know! They are quite knowledgeable and their customer service goes above and beyond! I couldn’t have choose a better dealership to buy a car from. They are very charismatic, Caring, and make you feel welcomed from the moment you walk in to the moment you walk out. I have been to many dealers but non match the customer service and sense of caring like they provide. Best of all you don’t feel pressured into walking out with a car that same day, they give you the time you need to insure that’s the choice you want! Over all I’m beyond satisfied with the car I bought! It’s most definitely a 10/10 recommend to family and friends!

Jessi was a great sales woman. She responded to all my questions, made it easy for me since Im working the same hours they are, and stayed over to meet me and get the deal done. Everyone was professional, polite, and easy to work with. Will surely recommend them to others. Thanks again guys.

I have been dealing at Billy Craft Honda for over 20 years. Ive always received excellent service and expertise from the sales people. Paul Heckman helped me this time, and again, I received excellent service and expertise. I am very happy with my 2017 Honda CR-V EX-L and received a heck of a deal from Paul!

Wonderful service department.Always a pleasure.

Darrell was awesome!! Great and easy experience !

Wonderful experience. Our salesman (Darrell) guided us through the car buying experience as we had not done this since 2007.

Kevin and Ricky could not have been more accommodating. I want to thank them both for making my buying experience so pleasant. The whole process was very quick and they delivered everything as promised and on time! Thank you both and rest assured if I outlive my new car I’ll be back for another! Thanks!

Just purchased a 2020 Honda Odyssey minivan. Last year we traded our Van for a Pilot. Thought it was be perfect for us. BUT, I regretted almost immediately. We had both been driving a Van forever and I missed everything about it..So, I met Ricky on Wednesday and he worked his magic and we’re happily back in a Van. Ricky was so nice and not pushy at all. A great experience. Can’t wait for a road trip.Thanks BCH and Ricky Hamlet.

I love my purchase and I had a great time working with Kathy. She was very sweet and easy to talk to.

Over all great but the seating in the waiting room needs to be refreshed sofas are worn

Just the best dealership, period. The car buying experience with Ricky and Kevin is outstanding. One of the main reasons we keep buying Honda is the service department. They do superb work. We actually had our sons Odyssey minivan in because the dealer in Pa did not do a good job. Craft Honda identified all the problems and fixed them whereas the other dealer did not. In addition to the quality of their repair work, they are friendly, nice, helpful and just a joy to deal with. You couldnt find a better place for an all around car experience.

We took possession of our 6th Honda Pilot purchased from Billy Craft Honda two days ago. Our sales associate was Ricky Hamlet, who was attentive and helpful in every way. We wanted another black Pilot and they found one for us. Obviously we have been extremely pleased with Billy Craft and their employees and the Honda Pilot. We recommend this dealership, the Pilot and Ricky Hamlett in every way.

It has been years since we have purchased a car and I cannot thank Ben Hildreth enough for working with us and staying patient. My husband emailed the dealership what we were looking for and price compared with other cars we were looking at in the area. Ben was extremely responsive, patient and diligent. We really needed a bigger car upgrading from an Honda Accord, and so far our new Honda Odyssey has been perfect for our family! Our experience with everyone at Billy Craft Honda was smooth, seamless and a lot faster than we anticipated. Ben took the time to show us all the technology and helped with our preferred settings. Thank you for a great car buying experience...we are all loving our new ride! I highly recommend calling Ben Hildreth for your next vehicle.

Jessica was an absolute gem to work with. Kind, worked with me, and worked to find me what was in my price range. They were just as great with my mom and stepdad two or three years ago when they got their car.