We love our new carpeting from Carpet Mart. The whole buying experience was hassle free. We had to cancel our order once due to circumstances, and that was treated professionally. Our installation team worked hard all day. It was a big job. The final product is a joy to look at and walk upon.
Great team from beginning with Christian R (sales) to Aaron (scheduling)to Tom & Adam ( LVP Installers) to Clay, Andrew & Eddy (Carpet Installers)!!! We’re so deeply pleased by product, customer service & installations that we will be contacting them soon to do another project! Price was reasonable and the product quality is better than the price. We (my wife, GinaRose, & I) highly recommend Carpet Mart & specifically those we encountered during our recent projects! No pressure & the whole process from the time we 1st walked in the door to final install was less than a month!!! Thank You, Carpet Mart! 👍🏻👍🏻✅ +
Cant say enough good things about our experiences with Carpet Mart. First, our appointment with Christian at the store was informative and relaxed. We never felt pressured or rushed. He took the time to explain everything. We came home with lots of samples. Once we finally decided on the carpet, and got our estimate from Aaron, we were quickly set up for our install. Clay, Eddie and Andrew were fantastic! I hardly knew they were here. They worked quickly and efficiently over the two day install. Very professional! Everyone we dealt with at Carpet Mart met or exceeded our expectations. We had a previous dealing with a Louisville flooring company and were not happy with them. Were so glad we went with Carpet Mart. I highly recommend them!
We are in the process of listing our house and needed our second story and stairs carpet replaced. After calling several other places, the best offer we had was for installation 3-4 weeks out. One visit to Carpet Mart and they quoted the same carpet and job $600-$700 cheaper than the other quotes and were at our house installing our new carpet 2 days later. We had used them once several years before and honestly dont know why we bothered getting quotes from other competitors. Carpet Mart is truly the best in terms of value, quality, professionalism, and speed of service.
Went in and was greeted by a very nice receptionist. She told me someone would be with me shortly. Another couple walked in a few minutes after me. A salesman went to them before me. The salesman that I finally got wasnt helpful at all. Pretty much just stood there and stared at me. They dont have any information about the carpets on the carpet sample so you have no idea exactly what youre getting. I get the impression Carpet Mart does not want an educated consumer. Not impressed with this store at all. Ill buy my carpet somewhere else.
Aaron and the team have done multiple jobs for mt family. They are honest, timely, and have exceptional customer service that you wont find anywhere else. Save yourself the time shopping around. They are amazing!
Very happy with our experience. Didnt even need to go to the showroom (even more important during COVID). They mailed samples of what I was interested in. Dont let the Mart on this companys name make you think its Walmart quality. Its not. We got very nice carpet for a reasonable price and it even came with a warranty in case my dog pulls it (which its built to not do - highly recommend Anderson Tuffex Only Natural II product line). The cost for work was reasonable too. Installation was a breeze and they were very nice.
Competitive prices, in the insulation was exceptional. Zack and Josh did a great job
We got a some nice carpet and Husband came back for them to make us some runners. I love the carpet
Highly recommend shopping here!! I went to 5 other flooring places to compare price and quality (I had no idea how expensive flooring was) and I saved a couple hundred dollars. Excellent customer service too!!!!
I would recommend this company to anyone! We chose Carpet Mart after my parents had multiple great experiences with them and we couldn’t be happier with the results. Christian was our salesperson and Mike and Alex did the installation. All three were professional and did a fantastic job.
My husband and I visited the store in early December. Our salesperson, Milton, was extremely helpful and informative while not being pushy at all. He answered all our questions, gave us some samples and took our contact info for follow-up. He called the following week and we arranged a date to have someone take measurements. I worked from home the day Nick arrived to measure our home. Nick was super-efficient measuring each room of the house (all rooms except the kitchen and baths were being done) and said someone would be in touch regarding a final price. In the next couple of days, and after a bit of back-and-forth on the phone, we asked if it was possible to have the installation done prior to Christmas. Given the fact Christmas was rapidly approaching, I was surprised when they were able to schedule us for Dec. 20 - 21 (over two days to allow half the house to be done on one day and the rest on the next day). My husband Doug worked from home the first day and I did so on the second day and we both agreed the installers, Nick and Zane, were two nice, VERY hardworking men. They did a great job moving furniture (including a decorated Christmas tree), ripping up the old carpet and pad, and installing the new carpet. We really appreciate how easy Carpet Mart made the entire process from start to finish. My only complaint is that I have found some carpet nails (maybe 11-12 of them so far) on both our sidewalk and driveway outside, which couldve resulted in a flat tire. Aside from that, we have been extremely happy with the entire process and the final result, which is a beautiful plush carpet that feels awesome under our bare feet! Even the dogs agree!
Honest and caring people, interested in doing things right
I can not say enough great things about the Louisville Carpet Mart. From the service we received at the store to the installation technicians. Everything was extremely professional. I would recommend them to ANYONE ANYTIME!
Our experience from start to finish was excellent!!! Drue really guided us through the decision making process. When we told him we weren’t sure if we were staying in our home or selling soon, his expert advice was really appreciated. While Carpet Marr was prepared to schedule a quick install, we had other home projects happening and they happily delayed install until we were ready.Our install team, Mike and Alex, were also amazing. They were very professional, prompt, knowledgeable, and very careful not to harm our newly refinished hardwood or freshly painted walls. We’ll definitely be back and refer anyone looking for new floors!
We couldn’t be happier with our purchase from Carpet Mart. Jake helped us with color and style and even had a paint chip book so we could match the carpet to our paint. Alex and Mike installed and were extremely professional respectful and efficient. They arrived earlier, completed the job before lunch and cleaned up after themselves. Highly recommend! We will return for future flooring needs.
Will be using them agian when we redo the rest of our carpets. Good price and professional from the sales person to the instalers.
Oh my gosh, what a pure joy its been working with the people at Carpet Mart. It started with a Jake which helped me Choose the best carpet ever. Not only is it the most beautiful Ive ever had, it was completely affordable. The entire experience was worth every penny! Then Nick, Mike, and Charlie showed up to install it in 3 bedrooms, a walk-in closet, and a hallway. It was complete fun! These guys are true experts.... they value what they do, work fabulously together, and enjoy themselves so much that they naturally did an exceptional job. Even after they were done, They thoroughly cleaned up. I loved the experience and will always shout out Carpet Mart to anyone asking for new flooring.
Everything was really top-notch. We had a certain budget we were working with to carpet a newly refinished basement and the salesman, Drue, showed us just the carpets that fit the budget and the color schemes we were working with. He also suggested things about patterns based on his experience which was very helpful. The measurement and installation was done quickly and professionally. I do wish they had quicker turnaround / better availability of samples - as it turned out, we would have chosen a slightly different shade had the sample we ordered come in sooner - but that choice was totally on us - no reflection on Carpetmart. Still a 5-star experience and value!
I shopped around many places and they were very economical. Install was quick and professional. I would highly recommend them.
We visited Carpetmart under the recommendation of a friend and couldnt be happier with our experience. Milton greeted us when we arrived and was so helpful. His knowledge of flooring is extensive and he shared that with us so that we could make an informed decision. We found amazing products and amazing prices. Within a couple of days we completed the in home estimate and purchase of our new carpet. As scheduled Mike and Alex came out to get the install started. These guys are amazing. The were so friendly, respectful, professional, and efficient. Request them if you can. Overall they all score a 10 out of 10 in my book. Thank you Carpetmart for making this easy, we will be back.
Had carpet installed last week and the experience could not have been better. Showed up on time, install was perfect, and mess was cleaned up at the end. Would not hesitate to recommend them for any floor install. I will definitely be a repeat customer.
I could not be more satisfied with Carpet Mart. Love the carpet, love the cost and love the service. Would highly recommend to others.
Carpet Mart had a great process for store visits with respect COVID mitigation strategy. Kimberly, Bruce and Aaron were a pleasure to deal with. Mike and Alex showed up for installation on time. They were done quickly and left my home in perfect condition. The carpet looks fantastic! Everyone I dealt with was friendly, knowledgable and professional.
Excellent customer service!This is the way all businesses should be run.We received high quality carpet, expert installation, and were treated by all staff with honesty and respect. Can’t recommend Capet Mart highly enough.Thank you, Bruce, for going above and beyond to make our carpeting experience wonderful. The hand written note was such a kind touch. Charlie, Mike and and Nick did the install and were delightful to have in my home.What an excellent team!
We absolutely had the best experience with carpet mart. Milton was very helpful and professional with selling the carpet and I cant say enough good things about Nick and Mike, the installers. They worked so hard all day installing and then vacuumed and moved the furniture. They were so polite and friendly. I am so so happy with Carpet Mart and wont go anywhere else in the future!!!
Great carpet, price, customer service.Drue and Bruce were very professional. The guys who installed were very clean and professional also. I will get my flooring from them again and recommend Carpet Mart to others.Thank you all.
Takes care of my clients well.
I had carpet installed (installer was Nick) in my basement and he did a great job. A week later, that room flooded. I was able to save the carpet, but I had to pull some up in order to fix the leak. I called Bruce (manager) and he sent Nick (installer) back out to re-stretch and re-tack the carpet down at no charge. That was a class-act move by the manager, and Nick was extremely efficient and courteous each time at my house. It may not seem like it to them, but hey made an unfortunate experience more enjoyable by just being human.There is no chance I buy carpet anywhere else in the future. Nick and Bruce have won my familys business for life, and I cannot recommend them enough.
We had a fantastic experience with Carpet Mart. Jake (our sales rep) was very informative and set us up with a high quality carpet for a great price. Clay and the install team did a wonderful job, and were very courteous and professional. The new carpet looks great!
Excellent choice for flooring needs!!Kimberly and Jake (sales reps the we worked with) were very professional and courteous. Great selection of flooring products. The overall experience right from walking in the first time to a complete installation was top notch. All the costing was fair and straight forward with no hidden charges gimmicry (as compared to some big box stores). Bruce helped us along the way to make sure that we recieved the best service. Our installers (John & John) did an excellent job. They worked around our schedule and are very detail orientedOverall, I would highly recommend Carpet Mart.
When we decided to replace the carpet in our living and dining rooms we knew Carpet Mart was the place to go. We used Carpet Mart for the purchase and installation of our basement carpet a couple of years ago and were completed satisfied with the entire experience. This time was no different. Our salesperson, Drue, was very polite, friendly and knowledgeable and steered us to the carpet that was just right for us. I would recommend Drue as a salesperson to anyone interested in purchasing carpet. Jack, Jackie and Tanner did an excellent job with the installation. They took great care in moving the furniture and with the installation. Excellent job!
It feels so luxurious to walk on our new carpet now! Our neighbors recommended Carpet Mart to us after they had their upstairs carpet replaced. So we went into the store and Kimberly helped us find a carpet we loved and we set up a measuring date and an installation date. Charlie, Nick, and Mike were on time for installation, they were friendly and professional, and we had a great experience! Our home looks and feels so much more cozy with the new carpet and nice padding. Will be recommending Carpet Mart to our friends and family!
Carpet Mart has a spacious showroom with lots of natural light. Bruce helped us pick out the carpet and supplied samples of colors. A few days later, the installers (Nick and Zane) arrived on time to remove the old carpet and install the new carpet in two bedrooms with closets on the second floor. They were courteous, professional, efficient, and fast (less than 2 hours). Everyone we dealt with was friendly and helpful.Overall Excellent experience. Highly recommend!
So happy we decided to come to Carpet Mart. Greeted immediately and had the pleasure of working with Milton. Everyone was so nice!! I ended up having to being my almost 1 year old in a few times and they were so accommodating as I chased him around! Doesnt seem like much but it was very nice of them to be so understanding of the time and mess he made :) The carpet is fantastic quality and the installation team did a wonderful job!! Any future flooring will be done with these guys!
This was our second time using cart mart, we will not go anywhere else. our salesman did a wonderful job helping us pick the best flooring for our family. our installation team was very friendly and professional and did a amazing job. we love our new floors. we highly recommend Carpet Mart!
Carpet Mart was recommended to me by some friends and they did not disappoint! They have a huge selection, great store salesmen/consultants, and friendly and competent installers. We had lots of questions and they were patient and knowledgeable every step of the way. The installation was very professional and we are VERY happy with the results.
We always have gotten carpet from them. They really do treat you as though your family. If you know the dimensions of the carpet or other types of flooring, they can help you with finding the right one for you. Our last project, we were needing 3 rugs, one area and 2 welcome sized rugs. The guy who helped us out, actually found a slightly larger rug, for less than the one we were looking at, and helped show us how we could actually get more out of it. We will continue to use Carpet Mart as our go to place in the future as well.
We had a great experience with Carpet Mart. The prices, including padding and installation, were great. The sales staff was knowledgeable and friendly and were very flexible when we had to reschedule our installation appointment. The installation crew did a great job as well. They were friendly, efficient, and the carpet looks great! We will be going back when we need another part of our home carpeted and to have some rugs made!
Carpet Mart made my experience so easy from start to finish. Jake was super helpful in helping me decide on what carpet and padding to install. Everyone was very helpful in keeping me updated through the process and everyone was punctual. Willie and Matt did a great job installing the carpet. It looks beautiful! Very pleased with our experience and the outcome.
From concept to completion, the entire experience was outstanding and couldn’t have gone better! The service, selection, pricing, and professionalism were better than I could have ever hoped for. They truly care about making sure you are happy with your selection and go above and beyond to make sure you’re well taken care of. The sales team (Christian, Bruce, and Drew) and the installation team (Clay, Eddie, and Andrew) were SUPER! LOVE my new carpet and look forward to working with Carpet Mart again. Couldn’t be happier and have already recommended them to many people. THANK YOU!
Weve shopped with Carpet Mart 3 times and loved it every time! Our first time was about 5 years ago and we re-carpeted our entire home. The carpet was fantastic and the service even better. Not a single issue with install.Then we moved (about 3 years ago) and went back to Carpet Mart to get rid of the old nasty carpet that was in our new home. Again nothing but a phenomenal experience.We went in a month ago hoping to buy some remnants to use for rugs in our bedrooms. Was I ever blown away when they still had our room dimensions on file!The service is beyond excellent. The employees and ownership are personable and friendly, taking time to get to know you and your needs. The carpet is top-notch and the installation experience was flawless.Stop in to see Bruce, Aaron and the gang at Carpet Mart... Im confident youll be glad you did.
Great customer service and extremely competitor pricing. Unfortunately, we’ve had water damage a few times in our home and Aaron is always great to work with and goes above and beyond. In addition, the employees who install the flooring are always careful with furniture and mindful to keep everything the way they found it. Highly recommend this company to do business with.
Always a great experience!
We werent expecting to have to purchase carpet but our sump pump went during the storms and our basement got flooded. We had no idea where to start shopping, especially at the last minute. We were referred to Carpet Mart and spoke with Bruce Jones, we are very pleased with his kindness and expertise. The price was more than fair and the customer service was great! Our new carpet looks impressive & our installers Nick & Zane were very respectful.
Great company! Teresa helped us a lot when we went to the store and we explained what we wanted. She was able to lead us straight to what we needed and was very understanding of our home and financial situation. The carpet installers willie and Matt did a great job and went above and beyond to make our installation experience amazing! Thank you guys for all youre help! We live the carpet and it looks amazing!
Ventured into Carpet Mart last week looking for a new carpet runner for the stairs in the newly finished basement. My salesperson, Jake, was very helpful and helped meet my needs and stay within budget. The runner was ready and installed less than a week later! The installer, Rich, was quick, courteous, and neat. Will definitely be back the next time I look for flooring of any kind!
Had a good experience with Carpet Mart. Prices were competitive and customer service was great. I ordered carpet on a Thursday was told that since they had to get some of the carpet from the warehouse that it would be about 2 weeks for the install. I had expressed that I needed it installed as soon as possible and ended up having the carpet installed 4 days later. Now that is great customer service. The installers arrived on time and the install went great thanks to Charlie and Nick! Thanks Carpet Mart, I will always keep you in mind when purchasing flooring in the future.
Great family oriented business. Store reps are helpful and not pushy. Allowed me to check out several carpet samples. Crew who installed carpet was friendly, skilled, and clean. Would use again.
I really appreciate the assistance I received in selecting the carpet I wanted. The conversation regarding the type of carpet and why I might select one type over another was helpful. The price was in the range I expected and the purchase process was easy. The install took longer than I expected but the guys were very nice, courteous, and friendly. They did a great job. Thank you Bruce, Trevor, Clayton, and Lance!
We bought carpet here about a yr ago and just had 2 more rooms of carpet installed in another home. Milton was our salesperson who was very helpful. Our installers Clay & Alan did an outstanding job! They were very professional, and did a fast excellent job! They were very clean and courteous. We will use carpet mart in the future as needed. Thanks!2016We love our new carpet! Everything from the selection process to installation went very smooth! Our sales person Dave was very knowledgeable and helpful, listened to what we were looking for and showed us several options. The installation went very quick and smooth, Trevor and Clayton were very professional and efficient. Our new carpet looks great!
Nick and Zane were courteous, friendly, and timely. They did a great job with the installation. The carpet we selected from carpet mart looks and feels great. We had it installed in our basement (which was previously dark and dingy) and the carpet really helped make the space feel like home!
Jack, Jackie, and Tanner did a wonderful job installing our new stair runner! The carpet is excellent quality, and we couldn’t be happier with our updated look. We would definitely recommend Carpet Mart. Stop by and ask for Milton!
We had a wonderful experience working with Carpet Mart from start to finish. We couldnt believe how fast and affordable they were for the great quality product & service they provided. Jake helped us pick out the perfect carpet and walked us through the process, and Adam and Michael did a great job installing it. The entire process took less than a week and we are very impressed with the outcome & glad we chose Carpet Mart! Would definitely recommend.
I loved my experience with Carpet Mart. Which is what brought me back a second time! I was taken care of from start to finish. The people are top notch, the prices are great, and the carpet in my basement looks amazing. Everyone at Carpet Mart is super easy to work with from the sales guy, to the guy that measures your room, to the scheduler, to the installers.
Fantastic carpet at outstanding prices. Installation was quick and efficient (and well done). Can’t recommend the place anymore!
Great experience. Sales people were helpful and knowledgeable.The installation team were quick and courteous! We had a tight timeline and they met it easily. Highly recommend.
Excellent customer service and professional installation service. Bought on Thursday and installed on Saturday. Couldnt ask for better service. Everyone we worked with was professional and courteous. Mike and his installation team went out of their way to make sure we were happy with the results. Also appreciated their attention to detail when cleaning up. Highly recommend!
From our salesman Christian, to the installers Jack, Jackie and Tanner, we were extremely happy with their professionalism and courtesy. We love our new carpet.
Second time we have used Carpet Mart. They did our basement 2 years ago and didnt hesitate to go back when we needed more carpet. I asked for the same installers John and John as they had done such an excellent job before. I ordered carpet on Saturday and they were able to install on Tuesday! They again did an amazing job. Super nice professional guys who I totally trusted to do a first class job!
Carpet Mart is the best place in town for your carpet and flooring needs. The staff is great and the installers are top notch. Great people, great prices, and great quality makes Carpet Mart my first choice.
Ive ordered my carpet through Aaron 3 times over the past 8 years and his knowledge and customer service has been outstanding. Our install team, Jackie, Jack and Tanner did a fantastic job and were very professional. I wouldnt consider buying carpet anywhere else!
Every person I met from the company was so nice and friendly. The were all very helpful. Great customer service! I was so impressed with how quickly they were able to come out and install the carpet. It looks great!
This was my second time using Carpet Mart. The first experience was so good that I did not hesitate to use their services again. They did not disappoint. The whole process was great from start to finish. World Class. You cant go wrong with these folks.
Wow. Carpet Mart was the perfect choice for us. The showroom was open later than others for my wife and I to come see the options. Christian, our salesman, was a knowledgeable and nonpresuring carpet expert. We felt the price was fair, less expensive than one other estimate, and slightly more than another. Mike, the installation manager, arrived 10 minutes early. That is huge in my book! The installation was perfect. We made the right choice. Home improvement choices are tough; you never know what the end result will be. Carpet Mart makes it easy! Good price! Good install. As far as longevity, only time will tell. But I am confident in our choice. Thank you.
Carpet Mart just did our carpet for our recently finished basement. We couldnt be happier with the whole experience! Jake was very helpful (and patient) in assisting us with picking out the right carpet that wouldnt show dirt, was good quality but low priced, and was soft for our daughter to play on. Adam and Michael were very courteous and professional on installation day. They did an excellent job and we love how it turned out!We will definitely use Carpet Mart again. Also love that theyre local to Louisville but prices are on par (or less) than the big box stores!
Outstanding experience from first contact with sales (Milton Shuffitt) through completed installation (Tom and Kevin). Very knowledgeable of the available products and am very happy with the Somerset hardwood that was recommended. Very competitive pricing. The installation went great. Very professional and high quality installers. We had previously purchased carpet from Carpet Mart and am very glad we came back for hardwood. We love the new floor.
We had an excellent experience with Carpet Mart. The sales reps were friendly, helpful and very patient with us, informing my husband and I of all of our options. The carpet arrived when they said it would and it was installed perfectly! We love the look and we had shopped elsewhere. Overall, the carpet, installation, the way we were treated and, above all, the price was and is superior to none. Thank you Carpet Mart!!
We had an all around excellent experience with Carpet Mart. Our salesperson, Milton was kind and my daughter did not want to leave the store because of all the great childrens toys they have in their kids area. The install team, Trevor, Nate and Clayton were awesome! They helped us find a quick solution when we had taken the wrong measurements of our room. I can tell that Carpet Mart is run by some very special individuals. God bless them!
I used them last Friday & today (Monday). The salesperson, Aaron, was very helpful in the selection of carpet & prep for installation. The installation team of Trevor, Clayton & Lance went over & above the call of duty to help me when the carpet was installed. Very professional, courteous & personable. I would recommend Carpet Mart & this team without hesitation.
Weve been having carpet installed by Carpet Mart for years in our own home as well as investment properties. The sales staff is always outstanding. Our most recent installers, Mike, Mike, and Mike (yes, thats a funny coincidence!) did a great job and were so knowledgeable and professional. Thanks for another great experience!
Outstanding service. Kimberly listened to our description and picked out several choices. After our selection the process was very stress free. They kept us updated and the installers Adam and Michael where very professional. We will be back with our upcoming projects.
We got a great deal on the carpet and installation, and it looks great in our family room. Our carpet was supposed to be installed between 9 and 9:30 am but they were at our house at 8 am and this worked out perfectly. The installers were super nice and very professional and they did a great job. The carpet looks so nice that we are thinking about replacing the carpet in our dinning room, living room and hallway.
From the selection process to the installation, Carpet Mart was very professional and prices were affordable. A few problems were encountered during installation but they made the necessary corrections without any hassle or delay. Thanks to Bruce Jones and the installation guys (Mike, Nick, Charlie) for taking such good care of us. We love our new flooring!
I Highly recommend Carpet Mart Great company to work with we have used Carpet mart 3 or 4 times now and not one of the home improvement centers come close to the level of attention Carpet mart gives to its customers affordable and speedy installation Clay was our lead installer on the carpet and we couldnt be happier with the work his team did Thanks to Carpet Mart for taking such good care of our needs with lots of personal attention Mike T- Mike B and Brian did laminate flooring they displayed the same passion for my home that I have I wasnt just the next name on the list Im grateful for the care they put into the laminate installation
We had a small job that we needed carpet for, just a stair well with some stairs that were too run down to refinish or paint. The folks at Carpet Mart were super nice when I called to make sure they even took on such small jobs, then when I stopped in the store, they were very helpful and efficiently addressed my wishes and concerns for the project. I found a perfectly sized remnant and they scheduled my appointment for a few days later. The install went just as well as the purchase, quick and painless, and were very pleased with the results! I will definitely visit them first for future carpet projects.
I had a new kitchen floor installed through Carpet Mart and the entire experience was simple, quick and friendly. I received excellent customer service throughout the entire process, starting with the sales representative down to the installers. My new kitchen floor looks fabulous! I would recommend using Carpet Mart to anyone looking to redo their floors or carpet.
We were very pleased with the job that Carpet Mart did in our basement so we had them come back to carpet our Master Bedroom and install vinyl flooring in our utility room. We received the same great price and excellent service both times. Thank you Carpet Mart!
Fantastic store and staff-Process was perfect from the beginning with sales assoc Jake in store to install date options and installation job by Jack, Jackie, and Tanner. VERY SATISFIED and highly recommend!
Just got our carpet installed with Carpet Mart. The process was quick and our carpet looks SO good. We are so happy with the service and outcome. Would HIGHLY recommend this place.
Salesman was friendly and professional. Price was great! Install team arrived on time, worked quickly and cleaned up before they left. Work done was perfect. Would recommend and will use Carpet Mart again when I do the rest of my house.
There was excellent communication from ordering to installation. Rich and Brian were very professional, and tidied up nicely after the work was done. Rich spent many minutes making sure our stair runner was tucked in properly at the top.
Great job with carpet install today! Trevor and his team did a great job, moved the furniture and even cleaned up everything when they finished! We were so surprised how quickly we were able to get our new carpet. Picked out carpet on Sunday and it was installed the next day! The showroom was very nice! Our salesman Milton and owner Bruce couldnt have been any nicer! Will definitely recommend to all our friends and family and will use them again in the future!
From buying my carpet to installation, I was pleased with my experience with the folks at Carpetmart. The sales team was attentive and easy to reach and the installation team paid great attention to detail. They were patient while I connected all my audio equipment and made sure I was happy before they left. Thanks guys!
My husband and I used this company and we had a great experience. Adam and Michael were very profesional, they were very polite and on time. We highly recommend them and we will use them in the future.
Didnt know carpet was so easy to buy!! Bruce Jones made it easy and they even offered free financing for 24 months!! Installers were in and out in no time. Definitely worth checking out!!
Excellent service in every aspect. I went in on a Tuesday afternoon and carpet was installed by Friday afternoon. Installation team was professional, courteous, skilled and efficient. I could not imagine any area in which they could improve.
Techs completed install of carpet this morning. They wee fast and very courteous. Overall a great experience. I will use Carpet Mart again, good value and super fast service
Wonderful service and expertise provided by Jake. Guidance very helpful, indeed. Nice variety of carpets from which to choose. Professional and pleasant atmosphere.
Carpet Mart personnel (Kim, Aaron, and Bruce) were fantastic in helping me make the right selection of carpet for my home. The Carpet Installation Team (Charlie, Nick, and Mike) were true professionals in their work as well as their Customer Service. This was an excellent experience for me. My main floor looks great.
My best customer service experience!Hands down the friendliest staff I have encountered on my carpet search.
Blown away about the price, quality, and service! Had my rooms measured Monday afternoon and they came back and installed it Wednesday morning. Very professional and prompt. Carpet Mart is the only flooring company I will use on my rental properties or my own home. From sales to service you just cant beat them or their price. Thanks!
Bruce Jones was a pleasure to work with. This was our second purchase from Carpet Mart and they did not disappoint. All expectations were met on all fronts. The price was great, service was friendly, time frame was accurate, installers were professional, on time and great quality. I highly recommend and will consult them again for our next carpet purchase.
Amazing team of people! From buying to installing, the BEST experience. How delighted I was to see true honest customer service all around. Thank you guys so much!
Outstanding customer service from the time I walked in the store for the first time to the installation. I will recommend Carpet Mart to everyone I know. Everyone treated me like they had know me for years and went above and beyond for me.
We had a few quotes out and Carpet Mart was the most knolegable, professional, and prompt of all the places we looked. I had calculated the square footage of my basment before I asked for quotes and Carpet Mart was the closest to what I had calculated. Other places felt like they were trying to gouge us. Bruce Jones did a great job on the sales side and the installers, Charlie, Nick, and Mike did an awesome job! This was the second time we used Carpet Mart and had great results both times!
Greeted immediately upon arrival by knowledgeable, professional Kimberly Grant. She was patient as I asked for clarification on her carpet buzzwords. Kimberly is efficient and made sure I left with all the materials including quote, in depth printed descriptions of carpet buzzwords and FREE sample swatches of two carpet types discussed for reference.I WAS disappointed with what I felt was an extremely low contractor discount, as I offered to provide proof on which she could base discount. Previously I have received at the very least 5% more of a discount and just recently 10% additional discount as I own and manage several single family homes and investment properties.I was also disappointed with the her prediction longevity of the product.Sadly, Kimberly though I enjoyed your expertise and turn around time of install, I believe the comprehensive price for this particular project makes Carpet Mart product pricing even with discount prohibitive.