Omg most simplest easiest phone upgrade ever, our rep Nikki was super helpful, she got us extra accessories and helped up pre-order,I got a lovely note 20 ultra, and an iPad pre-order as well as iPhone. Our reps name was she was amazing super fast helpful and made sure I got exactly what I was looking for .

Walked in with a broken phone... walked out with a new one without any issues... customer service was on point and I was lucky to have no line... very happy with the whole transaction

Excellent service by Nubia. Extremely friendly, knowledgeable and helpful. Im from the bay area visiting family here. But I would drive here again just to receive the great service I was provided today.

The place is excellent, they have really great customer service. I highly recommend this location. They will help you get the best deals and service you need.

Nicole was wonderful! She was very pleasant and professional and took care of upgrading my mom’s new phone so that her transition would be easy. I appreciate the great customer service!!

Great customer service!!

Very nice person, knowledgeable. Fast service.

Switched over from another carrier & Nubia was extremely helpful setting up mine & my sisters phones! Thanks Nubia

She was very knowledgeable, and friendly. Made the process very smooth.

My recent experience with Nubia at Verizon was excellent. She was very professional and accommodating.

Good store. But to check in the qr code sign needs to be removed. Few people behind me were complaining about the process. A representative should be at the door to check in customers vs scanning a code. The wifi in that location is horrible for pages to open which is time consuming.

Its more a third party of verizon not verizon official. We bought a hotspot and we couldnt get our refund

Nicole was of great help and gave us excellent service and was very knowledgeable

I missed my appointment at 3:15pm. Got a call asking what time i would be there. Told the lady i would be there in 15mins. She said ok get here and logg back into the Victra.com and submit to be seen. Well here it is 6:33pm, been sitting here waiting for my call but yet seen 3 people go ahead of me and these people walked up and got an appointment as soon as they entered to the website. 1st experiance right now is absolutely Horrible........🤮

Nicole was very courteous and personable. She went above and beyond to take care of everything that I had asked about.

I had 4 lines transferred and 2 new devices with nothing but problems from TMobile getting through it and my representative was patient and friendly and a pleasure to work with!

Nubia was awesome. I had lost my phone and showed up 5 minutes before close. She stayed after and helped me get a new phone and restore all my apps and contacts. It really saved my butt since I was traveling and doing everything from my phone. Thanks again Nubia!

The worst customer service ever!! Rude African American lady didn’t even welcomed us to the store. We turned around and left. Really bad service. Do not recommend. If I could I would give zero starts.

Nubia was one of the most professional and friendliest ladies I ever met, it was a pleasure to meet her. With employees like this Verizon is lucky to have her as an employee.Leonard

It was an amazing experience. I got a new phone and added my sister to my line on the same day. Nicole was awesome as always. She answered all our questions and we got a pretty good deal.

Great customer service! I’ll come back soon.

Walked in to set up a new line with them but person working wasnt friendly or welcoming at all and I was the only customer in the store. Wont be doing business here

She was very helpful and polite

It went really well. At first he didnt acknowledge me, but once I got his attention everything was good

Very disappointed in Nicole’s seeming unwillingness to help us swap a SIM card from an old phone into a new one. Such a simple task met with such resistance. Called my Verizon business rep and he had to intervene, but couldn’t do much since they aren’t a “company” store. In the end, my employee got it figured out in their parking lot with help over the phone from our Verizon rep. 👎🏽👎🏽

Had Verizon for years and was happy until I moved and found theres no service in Los Banos. After having to deal with Customer Service for months I will never ever return! Horrible!

Very knowledgeable and helpful.

Nice customer service David help us all of our needs and answered our questions and explain very well the quote of the bill.

Excellent service and excellent worker,explained every thing easy to understand 🥰

Jessica helped me. I went in with my broken phone asking what I can do. I was unaware that my husband put insurance on my note 5, she looked up my account, and said I was only do for an up grade, long story short I walked out with a way cheaper phone, which sucks, and was talked into selling my broken phone for 50 bucks to them. After I found out I had insurance, thanks to my husband, I went back in. Jessica admitted she seen I had insurance, but instead of telling me, she decided to sell me another phone. I ended up having to pay insurance 140 which was fine, but then 170 because I had no phone to send back to insurance. The store policy doesnt allow you to get your phone back. Jessica didnt think she was in the wrong. But the reason for insurance is to save you money on replacing your phone with the same device. Jessica doesnt think so. Please, the store needs to train better. Or maybe Jessica was just out for herself and wanted the commission. Very stressful never again going To this store.

The worst store I been too the staff needs training very rude doesnt care about customers when you hire garbage you get treated that way!!!

Nicole made transferring to Verizon quick and easy! She was knowledgeable and friendly

Jessica Clancy helped me with a phone and was so courteous and helpful. Thank you very much. Great store

Went In To Get Quote For Switching Over & The Lady Was Very Nice. Extremely Helpful And Very Informative.

Absolutely love them, super helpful and answered all my questions!

Great Service !!! Excellent knowledgeable staff

Your people are very friendly and helpful. I have a hard time understanding what to do, I was assisted in a very curtious way.

The team is really nice and helpful. They will set you up or switch you over and take care of you.

I had an good experience speaking with mMarcus and Nubia in the Los Banos Victra store!

Trash lol

Very nice service

Never again am I going to this store. They don’t tell you all the hidden fees!!.. Buyer Beware, especially beware of the sales associate by the name of Mark.

Very polite and helpfull staff.

It good service.

Very good service.

Awesome team members