I just called and got great service over the phone! We didnt need the tire I called for, so I called them back to let them know. I loved the customer service and I will use them in the future.

When I called about a grill guard, I was told they offered a large selection at reasonable prices, but when I went, the guy was stuck on selling me only one, expensive, one. And he was ordering off the same website as I could have, just charging for the installation. They will also install one you order and bring in, so if you find one you like better or cheaper, its better to just bring it in to be installed

The owner sold me lug nuts without the key to use them. Then when the technician put the key in the box with the lug nuts, the owner then pulled it back out and charged me an additional 20$ for the the one socket to use with the lug nuts i just purchased from him. About 80$ for lug nuts and a key. After inspecting the lug nuts they all had bits of rust on them. Needless to say i wont be coming back to this over priced hole in the wall.

Great customer service and good pricing! I highly recommend Big 5 in Longview (the one on hwy 80) over anywhere Else for all your tire, wheel, suspension, and brake needs!

Brian and the guys at big 5 went out of their way to get me a great price on tires. I cant say enough about the management and employees here. Thanks again guys.

I would give a single star, but on the Second return trip I believe the shop upgraded the shocks without charges.I drive is a single wheel, one ton, extended cab, heavy utility bed truck over 10,000#. This should be right up this shops alley, you figure right?Bring it in for bad tire/vibration.. Diagnosed as tread seperaNeedtion via suspension. Probably. Ok.. tires anyway. Fix it... day and a half later, 4 tire, suspension parts, and I know a bunch of labor.. Its ready..A day of work later its back to them due to loose parts.. Half a day later, back on the road.Boy that didnt last... Day and a half later Im in Marshall contemplating putting this truck on a trailer and draggin it in.Decision made.. Drive the back roads slow. This time they have the truck two nights and two days, third trip. When I picked it up.... I was told it was fixed.Thats all... FIXED.So why do I have this constant vibration still.Three trips, no telling how many man hours of labor.I thought this is what Longview Tire and Automotive /Big 5 did.. Truck tires/truck repair? HmmmmSo, A few days later I still have the vibration. Even have a video going the interstate that demonstrates that. Took the truck to another Big-5 location and (long story short) they verified the vibration but wouldnt do anything about it since it was not installed at their location. They did balance the tires at my insistence. (No difference in the ride).

Awesome staff. Quick with the oil change. Will be using from here on.

Very friendly staff especially Marco the young man that helped me. I needed an oil change badly like 2000 miles over badly and Marco got me set up immediately and it took such a short amount of time. This team is awesome and fast! I will definitely be back again, so pleased!

The only place I will buy tires.

Friendly staff and quick service.

Enjoyed the experience everyone very helpful thanks Rocky

AMAZING service from the moment you make the first call to them until even after you pick up your vehicle!! Took my sons Avalanche to have air conditioner and brakes checked out.. communicated with me from start to finish and completed major repairs in one day even after finding one additional problem during final test drive. I honestly never thought Id be writing a review on a auto repair shop, but these guys are A+!! (Hwy 80/Marshall Ave location!!)

Great place saved me a lot of money by putting me in the right product. Other dealer took my money and didn’t ask questions. These guys are first class go see Rocky.

Very helpful, was able to get a set of tires for my Altima for under 200.00 will definitely be going back

I am only giving 2 stars because I feel like they did a good job of paying attention to detail. We asked for a tire rotation and oil change. It took them over an an hour to do this. They told us they were done, and then they didnt do the tire rotation. So they took the car back. The tire rotation was $30 alone. Ive never paid that much for a tire rotation in my life. I dont think I will be back.

Great people, great service!Only place I take my vehicles too.

Christian people very competitive right place to get tires and wheels brake jobs and front end alignment

Great people great service

Just no. Poor customer service all around. All of them act like big bad ass know it all but it doesnt mean anything if you cant handle customers. GO ELSEWHERE

A tire is a tire just depends on how much money you want to spend reflects on how long it lasts.....

Great people went over an above to find that perfect wheels for my T-Bucket.

It was the first time Ive dealt with them since Big 5 took over and they honored my previous deal with Longview wheel and took great care of me! Thks!

Great customer service!!

Great place, only place Ill buy anything for my truck

Great people and Great Service, did great work on my avalanche. Thank you Big 5!

Very fast and friendly staff.

Quick tire balance $7 a piece easy and smooth

Super fast, very convenient and helpful.

Didnt have my tires

Great deals on wheels

Great and fast service