We were pleased with our last visit to the service department of Mike Maroone Ford in Longmont, CO.All the employees who were involved directly and in-directly did an exceptional job, from start to finish. It all started with the initial call into service to make an appointment for our 2018 F150. She was professional upon listening to my issue with my truck and made scheduled the appointment.To make a long story short, Our MVP is Samantha Hickey, Service Consultant at Mike Maroone Ford Longmont, CO.The wife and I were impressed with the service we received from your employees at your dealership. We will share our visit with our family and friends.Thank you again!

Thank you to Garrett Boden who did a fantastic job in the ordering of my new truck, stayed in touch throughout the process, and has ensured everything is working as expected after the purchase.

Last week, Samantha Hickey of Mike Maroone Ford in Longmont was my service consultant who provided an outstanding service. She was friendly, genuinely concerned with providing excellent service and did a great job in communicating with both me and the service technicians.Everything was taken care of in a very reasonable timeframe. Given this level of service, I will continue to go to Mike Maroone Ford with all of my vehicle needs.Way to go Sam ... much appreciated !!!

Joshua Anderson was amazing to work with. Our vehicle had a problem that was not easy to find and he wouldnt give up. Within a day he got our Explorer back up and running like new. We have worked with other advisors and dealerships in the past and Josh is the absolute best. We drive all the way from Denver to have our vehicle serviced at Mike Maroone Ford and it is worth every mile.

My vehicle was scheduled for recall repairs on the Friday before Labor Day. It was supposed to be completed the same day. I was assured that the service department would remain in contact, which they never did.However, additional problems were found, and the dealership did not have the parts. Getting the parts were to take until the following day.Even then, additional issues were again found, and again the dealership did not have the parts on hand. It took until the following Tuesday before I could pick up my car. I received no paperwork stating what was done and was told I could stop by and request a copy another time.Throughout, there was not one call from the service department. Any communication I had to initiate, or Id have not heard from them at all, despite their assurances.Less than a week later, the skid plate fell off the vehicle - fortunately, on my driveway. As well, now the vehicle has symptoms of a failed coolant sensor. So as usual, trying to call the service department results in leaving a voice mail. I know from past experience that the message will be unreturned.In all, this has been a poor service experience. I am quite frustrated, more by the lack of communication than the out of stock parts and delays - though those were likewise frustrating.[Below added 9/20/21]After my first visit, I discovered that my portable jump starter had been broken. Id left it in my vehicle because a door latch would not engage, leaving the dome light on & draining the battery.I contacted Maroone Ford about this issue via their website contact form and have received no reply to date.[Below added 9/30/21]Id asked that the shop would reattach the front splash guard, which fell off on my driveway between my first and second visits. I just discovered that the splash guard is still in my trunk.Maroone responded to this review, asking me to call them. This is indicative of their communications issues. Maroone has all my contact information. A well-communicating organization which values its customers would take the initiative to reach out to the customer.

I had a wonderful experience at Mike Maroone Ford Longmont. I worked with four different people in total through my car buying experience and everyone was incredibly kind. This was my first time buying a car and I was so happy to have thoughtful help during this process. Thank you so much to Garrett and everyone at Mike Marroone!

Just picked up my new F150 Hybrid from Mike Maroone Ford and the process went very smoothly. Working with Cody Lewis was a pleasure as he is very knowledgeable about the sales process and the product. Thanks again.

Samantha Hickey has been absolutely an angel in a very challenging diagnosis, going on third go around for an issue they are struggling to resolve. She, however, has made much easier by giving us a loaner and keeping me informed through the whole process. I truly appreciate her.Tonya Pixley

Tom Berry made my very first truck purchase easy as can be!!! He was beyond helpful, and went absolutely above and beyond In making sure the truck I brought home was perfect!! Seriously impressed with the customer service, he feels like part of my family now. Im so happy with my experience at this dealership and would recommend to anyone in the market. And love my new wheels!! Thanks everyone😄

Chris Orlando was amazing to work with! He bought my Lexus for a price that I was very happy with. I wanted to sell locally, and Chris made the process painless. In and out in less than 30 minutes. He turned what is normally a very stressful process, for myself, into an easy and actually enjoyable process. Very professional and his sense of humor definitely put me at ease.

I just purchased my new ford bronco sport here and it was an awesome experience! Everything went so smoothly. Aaron was great and very helpful! And the guys in the finance dept. were also great. I would highly recommend Mike Maroone Ford!

Sam was wonderful to work with! She gave me consistent updates on my car and she was so helpful through the entire process. Also, shout out to whoever worked on my car because it runs like new! Thank you for everything will definitely be coming back for all my car service needs!

I had a great purchasing experience with Aaron Baca, long story short I had a fallout with a car I had reserved from Carmax. They basically sold the vehicle out from under me even though I had a reserve on it and they had ran my credit. I found an identical Vehicle at Mike Maroone with less miles one owner and an immaculate carfax. I flew all the way from San Diego to purchase and drive it back home. I’m typing this review as I’m sitting having dinner at a restaurant in Vegas 5 hours away from my house. Anyhow, I would definitely recommend Aaron & and his finance team one of the easiest vehicle transactions I’ve ever had. Thanks

BE ADVISED: TERRIBLE CUSTOMER SERVICE!!!From the sales team to the service department, your satisfaction is of zero concern to them, only your money. Decent finance department, but their Car Purchaser is the ONLY employee who seems to have any sort of integrity and honesty. They will not call you back. They are dishonest from one department to another concerning your vehicle. They openly complain about their jobs and inventory.I recommend taking your business to Loveland Ford or even Interstate Ford. Mike Maroone Ford should be listed on Tom Martinos Sleaze Brigade.AVOID THIS DEALERSHIP!

Easily the best dealership experience Ive had out of 5 or so. Joey in sales made it easy to get information and then held the car away from sales for us to come back in a couple days. Dustin in finance made the purchase informative, going over all of our options without pressuring anything. It actually felt like they wanted to help rather than just make sell me something.

Mike Maroone Ford Longmont is a great dealership for service. I had a problem with my car which they quickly and accurately diagnosed and fixed. Be sure to ask for Amanda Jenkins. She is the best Service Consultant. She is honest with you and keeps you informed as to what is happening with your car. I will continue to go back there.

Great work. My representative Samantha and the rest of the team were great help for me. Although my car took a bit longer than expected the staff were very helpful and kept me updated each step. I Recommend them highly for any maintenance work.

Tom Berry sold me a fantastic truck! Super friendly and I am way more satisfied with my F-150 XLT sport after driving it for a few days then I thought I would be!!!Tom was extremely knowledgeable and made the process easy. The whole dealership has a great vibe😎🙌🤙🏽Thank you

10/10 would recommend taking your vehicle to Longmont Ford for anything you need! Joshua made it incredibly easy for me to get my truck fixed. He kept me up to date on what was happening, the progress of it getting done and when I could pick it up! Definitely a 10 star experience and will be taking my truck back for any further needs in the future!!

My review is specifically for Josh Anderson from the Service department. We purchased our vehicle earlier this year and noticed at that time that the heated seat was not working and asked for that to be repaired as part of our purchase. Josh communicated clearly and often, worked with me to make sure that when I brought the vehicle in worked for my schedule, and when he found that the issue needed a new part to be resolved worked with me to get it done as soon as the part was available. Josh was friendly, welcoming, and wonderful to work with, I would not hesitate to recommend him to anyone I know.

Brought my truck in to ford for some repairs, Josh A help me get the repairs I needed and in a timely manner, very professional will be coming here for future repairs and maintenance

Amazing experience, particularly with the assistance of Joshua Anderson, Master Service Consultant. He is a Master! I was in a crunch for time and needed a lot of work done on my vehicle. Parts were on order, the queue was long and he kept me updated throughout and made herculean efforts to get me back on the road on schedule.Id highly recommend Mike Maroone Ford Longmont. And ask for Josh to assist on service and repairs. Youre in for a treat if hes available!

We worked with Tom. It was a quick, enjoyable and efficient experience from start to finish!You can tell he genuinely cares about his customers needs/wants and makes sure you are happy with your purchase.Definitely recommend shopping here!

Very happy with this dealership! Aaron Baca hooked me up with a fantastic pre-owned Jeep. He was quick to answer questions and we feel great about the car! Thanks Aaron!

Picked up my bronco this week and couldnt be happier. Anthony and Donovan were very helpful throughout the long process. Went above and beyond to change my order to lower commodity constraints to get it built faster.

The service department is fantastic. Had some warranty work done on our Expedition. They diagnosed the issue quickly. They ordered the parts and we brought the truck back to them. They completed the repairs in the time they said they would. One of the best experiences I have had with a dealer service department. Will definitely take all my cars there from now on.

At the onset of getting my car to the shop and the end result of the repair, I have never ever, ever been more satisfied with my whole experience. Josh Anderson is very engaged in what the customer needs are and went ABOVE and BEYOND to get my vehicle up and running.Along the way Josh kept me aware of what the repairs were going to be and the cost, and not only this he contacted the appropriate warranty company and worked TIRELESSLY to get us the best result possible.Thank you Josh and your team at Mike Maroone Ford! This was definitely top rated service! I will return as a customer and highly recommend Mike Maroone Ford to all my family, friends, and neighbors.Well done Josh Anderson!!! Well done!Thank you from the bottom of my heart, your the best!!Barb McCall

Amazing customer service. Samantha kept me up to date with every change in the maintenance cycle. From when parts were ordered when parts came in to when work was started and completed.Hands down the best customer service I have personally ever received from a Dealership!Mike Maroone Longmont Ford Service will come highly recommended from me.Thanks for everything!

Gave me consistent updates throughout the process, quickly diagnosed and fixed my vehicle when other mechanics couldnt, all with friendly and informative staff!

Sam was my service advisor for a very lengthy warranty repair. Her communication and customer service far exceeded my expectations. I would recommend Mike Maroone Ford’s Service Dept and Sam to anyone needing repairs. Typically you don’t not have a great customer experience with any Service Dept. Sam has changed my opinion and I will definitely be coming back.

Samantha Hickey is the most efficient, thorough, kind, professional woman I have dealt with yet. She went above and beyond 10 times over. I am so pleased on how she handled our unfortunate circumstance. ( our month and a half of bad luck) She even held our hand through this as she was sick at home just to make sure we were informed and on the same page. FROM START TO FINISH she was amazing.I could not be more pleased.Thank you Sam.Selena and Ronald Wagner.P. S. We’ve named the flex JINX. 😉

They have a 48hr holding policy. I didnt realize that meant they do absolutely nothing at all to your vehicle for the first 48 hrs & you actually get it back after 57-58 hrs. Basically, I demanded my vehicle be returned after 2 days, & it is exactly the same as the day I left it. Both airbags AND my brakes with recalls, & now theres nothing at all I can do about it. I dont see how its so hard for them to understand, I cant just leave my car there for nearly 3 days.

Josh did an outstanding job of moving the service of my vehicle through Longmont Fords tech department back to me well faster than I thought was possible. Hes friendly and very attentive. This experience exceeded all of my jaded expectations. Well done, Josh!

I went in with the intention to purchase a truck and the sales person helping me was so unwilling to work with me I walked out. I was told they are a one price dealer and then dropped the price 4 times to the price I offered 2 weeks before. I also asked them to look into the cooling fan in the drivers seat and the salesmans responce was you can take it to a dealer to get fixed its still under warranty.

Tom Berry was such a great person to do business with, highly recommend asking for him if you are interested in a vehicle at this dealership. Very professional, attentive, and caring for his clientele! He went above and beyond for my husband and I today and I am forever grateful. I was treated with so much respect and appreciation and care, but mostly patience. Honestly, this team at this location go above and beyond for their customers, and Tom is an outstanding member of that team. Thank you Tom Berry!Also, a HUGE shout out to Donovan!! Thank you thank you thank you!!

Love the 2019 F-350. It fits our needs precisely.I dont quite understand why the title is taking so long, but they said it could be as much as three weeks and it has 4 more days till the three week mark.

Ford rose to the challenge of fixing our truck, which was a very complex problem. We appreciate their hard work and continual communication through Sam. Thank you all!

If your shopping for a car go see Ana At Mike Maroone Ford in Longmont. Very experienced and will do everything she can to get you into the perfect car! I was looking for a new bronco in a specific color and she helped me get exactly what I wanted!! I highly recommend Ana!

Great service. Josh is super friendly and kept me informed as they tracked down a mystery ignition problem. Even helped me sign up for Ford Pass Account. Well done Josh.

We worked with Dakota who was absolutely fabulous. Dakota fought for what we wanted the entire time. The entire staff was friendly and made the car buying process easy!

Super super happy I came back to a dealership to get work done on my vehicle. I recently moved to the area and was apprehensive to take it somewhere I was unfamiliar with. Ashleigh was super communicative and made me feel very at ease. From the wifi, comfortable lounge and complimentary coffee I honestly got a lot of work done while having routine maintenance on my escape. Thank you Ashleigh, Ill be back!

HIGHLY recommend this dealership!! I live appx 300 miles away and was able to purchase my new vehicle entirely from home (with free delivery!!!!). I dealt with Andre and Donovan, and both were amazing, they answered any questions I had and were both extremely helpful during the entire process. The customer service was 10 out of 10. Super happy with my new car and I cannot recommend this dealership enough!

I found this dealership through word of mouth and really am impressed with the personal service and attention to detail that I received. All of my questions were answered and the test drives proved that I made a good decision on my new ecosport. my salesperson Thomas McGuire was excellent in helping me establish the Ford pass connection and getting acquainted with all the new features. I really have had a great experience and love my new ride. I highly recommend this dealership.

Josh in service is the only person I would want to deal with when it comes to servicing my truck. His customer service is second to none and did everything correctly the first time. The first person I met with did not meet my expectations and Josh was able to clean everything up.

From my experience on the sales floor with Sean, all the way to finance, getting my new vehicle was both effortless and stress free. This place has broken the mold from the dealerships of the past Ive dealt with! Easy 5/5 review from me.

Everything was super simple and Josh Anderson was extremely helpful when laying out the coverage plan I had gotten with my car. To top it all off, they washed my car which is something I don’t normally let people do, but they did a great job! I will be using these guys as long as I live in Colorado.

I recently purchased a new F-150 from Mike Maroone Ford and had a very good experience. I worked with Mia from sales and Dustin from finance. Mia is a hard working sales lady that is very helpful and no pressure. Dustin is an experienced, straight forward finance guy that operates with a no BS policy which I appreciated. I was able to get a good deal on these low inventory F150s when working with Mia and the floor manager Chris. Very satisfied with the overall experience.

While I don’t write and/or respond much these days, I do want to share some great support for the needed repair of my F150. When I dropped off my F150 at the Maroone Ford Longmont Service, Josh was able to listen and respond to my concerns very quickly. This doesn’t always happen with other businesses. He was even able to acquire some needed F150 repair parts that were difficult to receive. Some other places is called told me that they won’t be able to receive them…. but they did. While Money is money, I even got an additional 2 year warranty. The F150 is working well now. Thank you Josh and the Maroone Ford Longmont !team

The service department at Mike Maroone Ford Longmont was great. Josh Anderson was my service Advisor and he did an awesome job. The difficult situation was getting parts. It took Ford Motor Company almost 4 months to get the parts. Josh was always there to answer questions and let me know the progress of getting the parts in. As soon as the parts came in my truck was fixed quickly. Ford Motor Company needs to make more effort to get parts to dealerships. Im not the only person who has had to wait an inordinate amount of time just to get parts. It is unfortunate that a great performing dealership (and probably many others) has to disappoint customers because they cant get repair parts from Ford Motor Company.

Garrett helped us with our shopping today.He was absolutely incredible. He was so knowledgeable and was honest about what he didn’t know a ton about. He was not one bit pushy. We enjoyed him so much that we even stayed after we were done shopping to chat with him. I’d highly recommend seeking him out when you are looking for a car!!!

You know back a little less then two months ago I gave this place a 5 star super amazing review. The staff had absolutely went above and beyond with getting me into a vehicle.. that part was still great but sadly I cant keep it 5 stars I honestly think Im pushing it with two. I had my vehicle for two days before it had to be taken back there for work that I had been told was done when it wasnt.. but in their defense they were on it fast... now fast forward about 40 days and my transmission is going out of the truck.. it started skipping so I checked the fluid about a week ago.. to my surprise none... inhad been told all fluids and everything had been done with oil change.. there were no leak spots in my spot at home or at work so it seems as if transmission fluid was forgotten... being all wheel drive I cant imagine what thats gonna be... my temp tag isnt even up yet and its more issues. Staff are great but quality is definitely becoming questionable

Ask for Tom Berry!!! Had the best experience buying and trading our cars with him! Very caring, wants to help and never pushed us into anything! Best car buying experience to date! Thank you Tom!

Quick Lube service was Great. Steve made sure all my questions were addressed and resolved. Many thanks!

Anthony is a great service rep and customer interface. Service was quick as promised. Just a good overall experience. I bought my F150 there and and have had 5 complimentary oil changes and tire rotations. All service trips have been impressive.

Just bought a car from Mike Maroone Ford. Brent Robbins was a big help to us choosing the right car.No high pressure sales tactics. He was very professional and knowledgeable. Also very patient with us. Showing us several cars. Andre also was very helpful when doing all the paperwork. Because of the treatment we received from these two gentlemen we will highly recommend to our friends.

Wonderful staff. They communicated repairs to us quickly. They ordered us Ubers to and from the dealership (we were repairing our only car). Samantha was so nice and easy to work with. She answered all our questions swiftly and clearly. One criticism which really applies to Ford overall and not Mike Maroone Ford Longmont: Ford *knew* there were problems with the dual clutch on the Focus, so it was pretty heart-sinking to have to pay nearly the worth of the car to fix a known problem because we missed some deadline from the lawsuit. If you sold cars with issues, fix those issues, Ford!

Excellent service from Mr. Anderson. Everything about my visit was perfect with zero issues. I appreciate everything that was done to my vehicle. 5/5 as stated above!

Excellent service and attention. My vehicle was returned promptly, and as expected. Thanks for the excellent care.

An unforeseen mechanical failure led Maroone Ford to keep my 2017 for a few days for repair, as parts were delayed some because of our major March snowstorm. Not only did this dealership warranty the repair, but they made accommodations for me to have transportation using UBER and a complimentary F150 the entire time I was without my vehicle. Joshua Anderson was my service advisor and did an outstanding job getting me repaired and back on the road. Definitely appreciated, these days where excellent customer service is hard to find. Mike Maroone Ford appears to be building a team that will differentiate them from the masses by having employees like Joshua.

Josh Anderson made this process of getting my daughters car fixed, way too easy. The communication and quick process was amazing! I will take the Ford F150 no where else!

Very straightforward, no nonsense service department. Steve was professional and got me taken care of even quicker than the estimated time with no issues and no run around. Ill always bring my truck in here just for how I am treated, even after getting free oil changes offered from other dealers. 10/10 would visit again.

Ashleigh was great! I got an oil change and was a little startled by the cost. She went through the cost with me and what that covered(I have a diesel that takes a lot of oil). I had a few other concerns she took note of, letting me know they might require a later service appointment. At pickup she was very attentive to all my concerns and thoroughly walked me through what they saw while changing my oil and doing the safety inspection. Couldn’t recommend Ashleigh enough

Technicians were polite, interested in my car and my comfort during the service call. Service was thorough and complete. Results were clearly explained. Recommend them highly!! Their work was excellent.

Samatha and the Service Dept were wonderful to work with! She kept me updated to the status of the repairs and went the extra mile when working with the extended warrenty company to cover the factory defects. They also thought ahead and planned the work to minimize costs and decrease time on the lift.

If I could add a 6th star for Ms Samantha Hickey I would. My experience with her was unbelievable. As a shop owner, I am extremely impressed by her. Ms Samantha, you are the greatest and thank you! ⭐⭐⭐⭐⭐⭐

This dealership was recommended to me by a mutual friend, so I decided to check it out. I am very glad that I did, because Josh Anderson was the man I ended up speaking with about my car. Even though I own a Chevy and thought I couldnt bring it to a Ford dealership for repairs, Josh assured me that he had some top-notch mechanics that were experienced with working on a Camaro and made me feel very comfortable. He was extremely professional and seemed very knowledgeable, he even went out of his way to make sure that I was taken care of and that there were no other issues with my car that could be a problem down the road. I really appreciate his honesty and the way he approached my needs. Josh is fantastic and because of the way he handled my situation, I will definitely be going back when my car starts acting up again -- even if its only for an oil change! Thanks again, Josh! I hope your bosses realize what an asset they have in you.

My Explorer had a critical issue nearby and I was just barely able to limp it into the Svc. Department. Staff were welcoming and were able to not only get my vehicle in but also called and paid for a Lift ride home. Two hours later, they arranged and paid for a ride back to pick up my repaired vehicle. They also charged me $6.25, super honest!!! Thank you Longmont Ford!

My truck lost power and had to be towed to Mike Maroone Ford in Longmont. This was a real bummer because i have only 1 vehicle, and needed my truck for hauling horses the next afternoon! Sam had my truck diagnosed by the end of the day! They fixed my truck quickly so that I could pick it up the next morning! Sam was very professional, courteous and kind. I cant imagine a better experience than this one. I will be going to this ford dealership from now on.

Called to ask for details on a Ford Bronco listed on their website and was cut off because “it’s not available”. Which is fine except I had more questions on getting on a list or putting a down payment for one and was hung up on.

Aaron was great. He helped me get just the truck I was looking for at the price I wanted. Im definitely going back for my next vehicle purchase. I was treated fairly and professionally without any of the high pressure tactics. Thanks Aaron!! 🙂

I have worked in the auto industry before so I’m very particular about where I go to buy my vehicles and get them serviced.I bought a used car at Mike Maroone back in August 2020, and I have had the best experience with their service department. I drive a lot so I get more wear and tear on my vehicles than the usual customer and every time I have had my vehicle serviced and worked on I’ve had the BEST customer service. I recently had my wheel bearings replaced which is a huge pain in the butt, but Samantha in the service department made it such a smooth operation! She was communicative when working with my warranty. They had to order a few parts because I have a Lexus and my car was done exactly when she said it would be.Overall very accommodating!

Purchased a 2021 Shelby GT500!! Amazing car!! Donovan and Joey made it happen!! Can’t say Thanks enough!! These guys at Mike Maroon Ford are all about customer satisfaction!! I would recommend them to anyone looking for a new or used car!!Thanks again!!!AaronRhinehart

My elderly parents needed work done on their vehicle recently... Sam Hickey was patient, helpful, and kind. My parents felt understood and important. Got the job done. I would recommend this place and ask for Sam Hickey

Josh and his team in service were super helpful (actually, everyone I interacted with was very helpful and down to Earth). They do what they can to get the job done and done well. When checking out new cars while I was waiting, the salesman were really easy to interact with. When I saw them interact with other people looking to buy a new car they were also very relaxed and accommodating. Not overbearing or trying to scam anyone.Good stuff. Id shop here again.

Purchased a new F150 last week at Mike Maroone Ford in Longmont, Co.The sales and finance staff were knowledgable, prompt, and professional.The vehicle was delivered and features reviewed thoroughly before leaving the dealership.The 2021 F150 absolutley out performs the competition relative to power, towing capacity, carrying capacity, features, and ride quality. This includes domestic and foreign trucks.

Bought a 2018 mustang and loving it. The salesman was great all around a good day. Big thanks to Chris and pat for getting my questions answered.

The salesman who helped me was so very kind. He was physically hurting during my appointment, but he worked through all his discomfort to show me two cars and assist me with my paperwork.My disappointment is really two-fold: I have been doing my homework regarding purchasing my next Ford Escape. I found out my trade-in value for my 2013 Escape at one dealership was $4200. Mike Maroon Ford quoted me a trade-in value at $3,000. But what was more disappointing, was the fact someone at Mike Maroon (I am certainly not accusing my salesman of running the credit check, but someone did), in spite of the verbal agreement between my salesman and me, that no credit check would be run until my daughter would agree to co-sign with me and call my salesman with her financial information. When this happened, I lost all trust in Mike Maroon Ford and will definitely not purchase my next car from them.It has been a long hard journey, but I committed myself to work hard and build my credit back up. Over the past 3+ years I have built my credit up from 580 to almost 700! I haven’t missed or paid one car payment late! Even prepared to pay $2000 on top of my trade-in. But after leaving my appointment this morning, I realized nothing I do would be enough to satisfy Mike Maroon Ford, short of paying the entire sticker price in cash for the car.Again, my salesman was kind and knowledgeable regarding inventory. I hope and pray his knee feels better with every passing day. My feelings of hopelessness and frustration after today’s experience will keep me from buying my next car in Longmont.

Told me it would take an Hour - Spot onin at 9am out at 10!sent me text messages during the hour on what was needed, and what they were doing. Great Job- thank you

These guys are personable, make you feel welcome, and are very helpful. Bartley was great in working with me ! They have let me keep the car there until my brother was able to get it. Thanks !

Great customer service by Aaron Baca. Knowledgeable and willing to provide info on a variety of vehicles. Clean and reliable staff and great options for cars/trucks.

I scheduled a time to bring my car in for a recall notice and had some additional repairs that were needed. I was given expectations of when the car would be available for pickup and they were met. Additional parts were required and will be contacted when they arrive to bring my car in for the remaining repairs.

I recently purchased a F250 from the Mike Maroone Ford dealership. Everybody was professional and helpful. All of my questions were answered which made my decision to purchase very easy. The purchase process was as painless as the state would allow. I drove the F250 home the same day. Very pleased with the experience I had at the dealership and the Ford F250.

Nick helped me find a good reliable car that fits my needs. Great service, nice staff, and a great experienced, best dealership I’ve been in.

I was searching on car gurus for a new car and expressed interest in a car. It had to be no later then 10 minutes and Bartley got back to me and said come on down. So I drove down got their 30 minutes before closing and ended up buying it. Dustin (I believe) the finance guy and Bartley stayed after to help finance. Also they just got the car in that day so told me they wanted to check it first before I drove off the lot so the spent some time to go over it, clean it and put new tires on it and the car definitely looks like they went above and beyond making it look good for when Ken drove it down to me! I appreciate the service and the help!

Anthony Nieto provided me with the best customer service I have ever had when it comes to buying a vehicle. I traded in my 2019 F-250 short box at fair market value for a 2019 F-250 long box. I was able to keep my upgrades from my previous truck as well. He happily helped me take of my mud flaps and as I was leaving he noticed that I didn’t have an antenna on my new truck. So he took the one from my old truck and transferred it to my new one! Now that’s first class customer service! Thank you Anthony for making it a great buying experience!!.

Very good attention, Mr. Vico always straight forward about the issues and options I had to get my truck serviced, will use this service again

Better off selling your trade in on your own then getting the low end of the stick. The referral system of $200 doesnt always reply so better to use different sales people. Look around before buying from these guys find out other places give better deals. Name has changed but still same people running the business side. Use Caution...

I had an absolute amazing experience with these guys. I had been involved in an accident a couple days prior to my car purchase and their sales guy Aaron made this experience has quick and easy as possible. I filled out the application early in the AM and the vehicle was ready for me to pick up and the end of the day. I had a couple issues with the vehicle and I called Aaron and he immediately told me to bring it in to be looked at. This was on a Friday evening and he told me they couldnt get to it till Monday but put me in a loaner until then. If you need a vehicle I would absolutely recommend that you visit Aaron Baca at Mike Marrone Ford they will get it done

Would rather die from my airbags than have to deal with the recall services.I took my Ford Fusion in for an airbag recall on Friday morning. Called in the afternoon to see when it would be done. They said hopefully by the end of the day and that they would call. They never called. I called Saturday morning to check, but apparently only the oil change lane is open on Saturdays. I was left without my car for the entire weekend without ever being told they were holding my car for the weekend. The recall said a rental would be provided if needed. One was never offered and when asked they said they didnt have any provided.

Samantha Hickey and the team supporting her were awesome! I had a difficult situation to make sense of with a previous shop having contaminated the engine oil with coolant to try and sell me a whole new engine. Samantha did her best in meditating my concerns and historical information on the vehicle with what the technicians were reporting back. It was not an easy process as it took time to figure out that there wasn’t an issue to begin with.

Caitlin went above and beyond to find me a vehicle. When I told her I didn’t want the same truck everyone had she told me not to worry. She found a special edition model that was incoming and let me know as soon as it arrived. I can say it was everything she said it would be and more. I did a quick test drive with it and once I had agreed to purchase it I worked with Andre in the finance department. He was very efficient end made sure to get me the best deal that he could get. Buying a car from them was so much nicer than my previous car buying experiences.

Quick service and explanation of necessary maintenance items. Didn’t purchase my F-150 here but should have. See you for my next service.

Very timely responses by Joey - very nice people, treated very fairly and fast transaction. Would recommend them!

I recently had my truck stolen, damaged, and recovered. Mike Maroone Ford service center was a one stop shop to have everything fixed. The service manager, Ronson Hagan, took care of EVERYTHING. He had his team come up with quotes, dealt with the insurance adjuster, and gave me my truck back in great shape. He kept me informed every step of the way.Thanks again, Ronson and Mike Maroone Ford.

Very happy with the service. Had a wheel bearing issue during a vacation trip. Not something you want to happen when you are in the area from out of town. I work in the auto parts business. During Covid-19 times, parts are sometimes difficult to acquire and they got me back on the road in just a few days allowing me to get home safely.Thank you to Samantha my service advisor and the technicians at Maroone Ford.

Service dept is extremely helpful, especially Josh Anderson. He always goes above and beyond for everyone.

OMGosh! Josh my service contact and Chris my Technician were absolutely amazing! They went through everything to make sure it was done right and my truck is now purring like a kitten 😻 highly recommend!

We purchased a preowned truck last night for my college bound son! From the first phone call until we left the dealership Aaron Baca provided outstanding customer service. Andre in finance was also very efficient and customer friendly. My son couldn’t be happier! I highly recommend this place! Ask for Aaron!

The Recall warranties was done to my car in timely fashion. So thanks again Mike Maroone Ford Service team.

Took our Ford Expedition into the service department for an unscheduled visit to ask them to look at something; which they did, and made all necessary repairs on the spot! Thrilled with the level of service and communication that Samantha provided and would highly recommend their service department for any of your needs!