Anyone knows that 2021 is not a great year to buy a car, but life happens and some things need to be done. The staff and managers here were very service oriented and did their best to work with me on a price. There were no creepy sales vibes, high pressure, or anything negative. Just good people selling reliable safe cars and trucks.

Found the truck online and received an email and call immediately after. Megan described the truck and ended with, “it’s a beautiful truck.” That was an understatement this beast is amazing! West coast Toyota was an immaculate dealership, the people were so amazing and friendly (and funny), and it just felt right. Never had anywhere near an experience like this when purchasing a vehicle. Thanks so much!!!

Customer Service was outstanding! I got what I wanted for the price I wanted. West Coast Toyota is very clean and very organized and the floor manager Aldo was excellent! The finance manager Francisco Mejia did a very good job of guiding me through the whole process. I am very happy with my purchase!

Megan was very attentive and professional. She made sure we were happy with our service. Megan spent plenty of time showing us every detail of our suv and helped me make all connections with my phone and the car.I would certainly use their services in the future.

Always used to come here for my oil changes on my camry. Last month I wrecked my car and came to west coast Toyota to get a new car. Drove off with a brand new 2021 Toyota Tacoma TRD. I was helped by Aldo. He made my car buying experience very pleasant and fun. I would recommend this dealership to anybody looking for a new car in general.

Alex who does online sales was an absolute JOY to work with. She was super accommodating and helpful in selling me my certified 2018 RAV 4 Hybrid. Great experience. Completely recommend. The service department is the same.

My favorite place to make oil change to My car....good service

First time buying a car here. I was really happy with there use lot prices at West Coast Toyota. Prices on used cars are in high demand right now. I looked everywhere for a well equipped corolla and was happy I found it here. Low miles great prices and did everything to help me out with my monthly payments and down payment. Was there Approximately 2 hours and happy everything went smoothly. Thanks to Ricky we went home happy.

The people at this place are great. The waiting times had been a bit long.

Very condescending sales manager. When trying to make a deal on a 2021 Tacoma this dealership was trying to rip me off by charging me 10-15K more than MSRP. They then tried to ask me to lease the vehicle to buy. When I said no the sales manager Eddie insulted me by asking me if I knew how a lease worked and to be focused on only on the payments. Im sorry but Im not going to end up paying more for a car in the long run by leasing. I politely walked out of the dealership after that terrible customer service.

I was looking to trade in my vehicle and Sandra and Stephanie reached out over the phone to set up an appraisal. I already had a higher appraisal then their estimate, however they convinced me that they could match or beat the offer. I took time off of work and drove all the way to the dealership only for them to offer over $2,000 less then what they promised. The staff should not make promises they cannot keep and waste the time of their patrons.

Hi great sales person meet joseph garcia 5 stars.

Worked with Ruben and was able to get the car my wife wanted. Ruben was the easiest salesman and team to work with. We never felt hassled or hustled. We were listened to till the end of the purchase and that was awesome. We got a great deal a left happy. Like they say, “Happy wife, happy life” lol.Thanks to the entire West Coast Toyota team.We’ll be back. 😎

The dealership was extremely welcoming. I flew down from Northern California to check out a BMW X5 I saw online that they had on their lot. I called them on a Wednesday about the car and explained that I was highly interested but lived in Northern California and couldn’t make it down to Long Beach until Sunday morning. They told me they would try their best to save it for me but if someone came in to buy they’d have to sell it, which is understandable, but the salesman Ricky kept me posted everyday, even if it went for a test drive. Then told me if it didn’t say and took pictures for me. Ricky went above and beyond. I bought my flight and was down there 1st thing Sunday morning. When I arrived about 5-6 people were there to greet me with smiles on there face including Ricky. This process was long and grueling but they even bought me breakfast during the wait. After a few hours haggling and the paperwork, I had my car and was on my way!Thank you West Coast Toyota of Long Beach

Looking for a car with such little inventory out there has been so hard. Leave it to Edwin Lugo to keep an eye out and call you as soon as he finds a fit. On top of that he worked really hard to get me to the price point I wanted. Thank you to Aldo for going above and beyond to help configure numbers and Awny from finance for making paperwork a smooth process. If you need a car reach out to Edwin he will get the job done for sure!!

Worst customer service I received from a Toyota dealership and just for service on my vehicle. Had a bad tire and would’ve never known by the person assisting until I walked outside and seen the big chalk mark on my tire. Wasn’t asked if I would like the service package, a brand new tire or filters I also had to look at the paper just to find out what was wrong with my vehicle. All they wanted was to collect payment and send me on my merry way!!! Never again will I come to this dealership would never recommend it to anyone!

I had a great experience purchasing a vehicle at West Coast Toyota. Joe Muñoz was very helpful and knowledgeable, and made the process of buying a car very easy for me. I would highly recommend this dealership and will be referring my family and friends to Joe.

My car was mis-diagnosed and potentially damaged at the Toyota dealership. The service rep over-quoted the ignition coil fix by 200 dollars, and only reduced it when I said Id be looking elsewhere.When my car died the day after the service, I was told my battery and alternator needed fixing, which was incorrect, and was once again quoted an exorbitant price (nearly 800 dollars just for the alternator).I was blatantly lied to about how cars work and told that my alternator failed because I didnt pick up my car for two days (I picked it up about 4 hours after getting the call that work was done), and that cars that arent driven often will fail (I drive my car pretty much every day).I ended up towing my car to a different mechanic who confirmed my battery was fine, and fixing the alternator for nearly 400 dollars less.Its one thing to pay more at a dealership; its another to have your car damaged, and misdiagnosed, and to be lied to.

Update: I emailed the contact provided on August 27th, and a month later there’s no reply. Still not happy with the customer service.Original post:Not a happy customer. I bought a car in March of 2021. It’s now August and I still don’t have my plates or registration. I went to the DMV to inquire, they said Toyota hasn’t finalized my registration. I talked to Toyota finance department and they didn’t have a good reason. Worst of all, the temp plates they gave me have expired and they failed to let me know.

Busy but got my car in for service with minimal fuss, at the time they said they would. Unfortunately not the most walkable location, but a quick Uber from places to eat while you wait

I love coming here, my friend had bought her car here a couple months ago and had an amazing buying experience. I knew this was the place to come to get my new car. Every person we came across (Nelson, Perry, and Cisco) gave us a hassle free experience, and treated us with kindness and respect and helped us out more than we could have imagined. Perry was my sales rep and made sure I was happy and satisfied with my purchase. I highly recommend West Coast Toyota in Long Beach for anyone looking for an excellent car buying experience or for your car service needs.

I tried to contact Alex, who I basically bought the car from, when I noticed there could be a problem with the hood of car but she never responded to my text. Seems to me that they dont care about the customers once the cars are sold. Very bad customer service. Will not buy from them ever again.PS: West Coast Toyota reached out to me almost right away after I posted my comment and have my car set up for an inspection the next day. Now, thats what I call good customer service. Thank you so much, WCT.Got a text from Alex today, 7/27/21. She was out sick and had no access to her computer and that was the reason why she didnt see my messages. Sorry for the misunderstanding, Alex.

My first experience 😔 it was very bad . Worst customers service. FRANCISCO never call when my car was ready ! Very expensive. Not recommend. 😔🙁

Very great staff! They want to help you have the best experience buying a car and they definitely know exactly how to do it. Gary, Aldo, and Stephy go above and beyond to make you happy and satisfied. Definitely recommend!

Best experience ever!! Aldo helped us a lot and made the buying experience very pleasurable. He helped us get exactly what we wanted and got us in and out quick very happy with everything thank you aldo !

Great Experience! Ask for Sandra if you go there to buy a car, very nice, considerate and not pushy at all. Way better than the sales people at carson.

Thank you very much Joe Munos and Stephy Li you helped me get my wife a beautiful Venza suv she loved it. Thank you Joe for not letting me down and convince me to get it right away👍👍👍

Thanks to West Coast Toyota Long Beach I was able to purchase my first vehicle thanks to all the helpful and attentive staff. I couldn’t have done it without the help of Adam and Stephy! I strongly recommend you visit them for a good deal and amazing staff.

First time to visit the West Coast Dealership. Its an awesome experience. Service Agent Angel did a phenomenal job helping me about my car. Truly a great experience!

Ted was very helpful and got me the truck I have been searching for. Amazing service and experience, thanks again Ted!

My salesperson Stephanie was awesome!!!. I would definitely refer friends or family to her. Thank you Stephanie!😁.Mona Butler

Came here on a Wednesday morning, because my brakes on my brand new 2021 RAV4 XLe HYBRID were screeching…they explained to me that because they couldn’t duplicate the problem there was no problem. That night I got a MALFUNCTION NOTIFICATION FROM THE CAR of my vehicle stability control system and pre-collision system NOT WORKING PROPERLY… MIND YOU I WORK WITH CHILDREN.The next morning, before I even got out of the car, a mechanic who never even got inside the care said there was nothing wrong but that they would take all codes and send it to their engineers. Not only did that take them seven hours, but they lied about even physically looking at the car. (I was watching the entire time from behind the building.)When I asked for all the records of what was done to my vehicle, including all of the codes, they refused. So I started to take a video and quickly shifted to the papers and caught the service manager on camera saying that he will not give me copies and that I should not return after today. BUT WHY??Potter also said “DO I DO THIS EVERYWHERE?” What was that? I can’t ask for a receipt?Make sure you know who you’re messing with BEFORE it’s too late. You’re Toyota legal team will be contacting you tomorrow :)Customer service 0/10Humanity 0/10Toyota- never again

Great experience here! Thanks to Edwin in sales was able to work with me and got my payments exactly how I wanted. Great people here definitely worth coming here.

Great experience. Love this place. This is where I got my first Truck, and now Im here for an upgrade. Totally kind, friendly, nice, cool, no-hassle environment. Joseph G. is the best, but so is Aldo. Oh yeah, cant forget about Cesar C. Thank you.

Service was excellent, and our sales guy Aldo was amazing. I like that he approached us at the lot, told us he was here if we needed him as what we were looking for and directed us to it. We didnt have him hounding us, and when we were ready and had questions we called him to the sales floor for him to assist.Experience was quick and fast, got us taken care of and we were driving off in our new vehicle shortly after we decided to say yes to the NX300H.They were a bit short staffed on a Sunday, but even because of that the team still made our time as quick as possible!By far the best experience I have had.

Tried to up-sell me during an oil change by stating that I had major issues that needed immediate action. Took it to another dealer and they stated I had no major issues that needed to be taken care of and that I had the normal wear and tear of a 10 year old car. Take a look at all the bad reviews. Each one has the same cut-and-paste reply. That tells you all you need to know. Stay away from the service department.

Went in for a lease buyout and dealership tried to add so many items into my buyout that it would amount to over 6k over my agreed buyout. When asked what was the extra 6k he stated it was mandatory by Toyota. Strange, after further research and reaching out to Toyota Financial. These Warranty Packages is not mandatory and I was lied to. Further insult and wasting my time, seller tried to sale a 5k mark up Tacoma, at the same time and did not want me to share the numbers they gave me. By far the worst and shady dealership I have been to, this process has disgusted me and decided not to buy my truck out right.Update 6/7Emailed the business directly waiting on response.Update 6/8No response, if you dont see another update. That mean the company has not reached out and is not truly attempting to resolve the issue.

It was good service but a little pricey. I got an oil change and new windshield wiper blades and it cost me $100.

Dianne and Mēgan deserves morethan 5 stars! They took really good care of me and my car purchase could not be any better! They will be my go to guy now for my vehicle purchases in the future!

Always a good and friendly service. The staff here is very professional and take care of their clients needs with a positive attitude. I absolutely recommend this dealership to anyone reading this and if you’re looking to get maintenance for your car ask for Jorge.

Abdul and the entire team at West Coast Toyota were awesome. Thank you for a great experience.

Great sales team. I must mention Henry is a very helping individual!!!!

The service was excellent and Rafael was excellent with me as well thank u and c u on the next service

Omar is a knowledgeable sales person knows a lot about Toyota products. Edwin Lugo was the other sales advisor I worked with - friendly and honest. Its what you want when you buy a car - none of that high-pressure bs that I hate at other dealerships Ive worked with in the past.

Awesome customer service! Friendly, helpful staff

Had an offer a week before but when we went back they offered $3k less. Bait and switch.

Had trouble with the local dealer, who gave me the runaround. Also man-splained that I wouldnt like the color I wanted. And that he couldnt find the color I wanted anyway, and it would take months if he did. Five minutes on the internet, and I found five dealers who were able to help. Of those, West Coast Long Beach was the one who responded the fastest. They were fantastic. Sent me pictures, communicated with me often, and made me a great deal. Got the car trucked to me in New Mexico, and I am thrilled!!!

This is was my first time going to a dealership with my boyfriend and we were very well taken care of by Alaint! He made everything absolutely clear and was concerned for all of my needs regarding the car! Also, shout out to Stephy for walking us through our finances and making it as quick as possible but very detailed so we can get on the road!Thank you West Coast Toyota of Long Beach and to all the friendly and wonderful staff!!! :)

Alex was really sweet and easy to work with. She got me the deal that I wanted, I highly recommend her if you are interested in getting a new car.

This place is extremely DISHONEST! My Wife took her 2016 Highlander for an oil change; came out with a “service Suggestion” that she needed front and rear brake pads; they even marked it under “red” category that “needed to be changed immediately”. They quoted $323 for the front brakes only, and $323 for the back brakes; plus 29.99 for a air filter and 25.99 for the cabin filter (a freakin joke).I took the wheels off and checked the brake pads which the front brake pads had about 30% life and the rear brakes had 50%. I still changed them, along with the rotors and filters; With all the parts I spent $215.45.Toyota makes great vehicles, but the dealers are something else!

Your service was impeccable and I must say you made the experience a pleasant one. Thank you Megan and Stephy for this great experience. I will certainly be sending an email to Toyota Motor North America to inform them of my experience with your dealership. Thank you so much!

Super friendly environment. Edwin was very helpful and helped us get to where we wanted. We left happy with our new car!

Best dealership I’ve ever been to. Understand and willing to do anything to get you what you need. Aldo and Jorge are just simply the best. Highly recommend you will come out knowing you got the best deal.

Edwin Lugo was awesome. We bought an Army green 2021 4runner at a great price. Edwin helped us out and stayed late to make sure we where taken care of.

Had a great experience buying my first truck at West Coast Toyota. Sara was very helpful. Would recommend to take a look at their inventory.

This place gave me a one of a kind experience. I went in for a simple routine maintenance and left with a new car. Every person we came across (Nelson, Megan, Edwin, Cisco, and others) treated us with kindness and respect and helped us out more than we could have imagined. I highly recommend west Coast Toyota in Long Beach for anyone looking for an excellent car buying experience all around.

Took my rav 4 in George was great and helpful.

This place is a scam. They don’t tell you how much anything getting fixed is going to be. When asking a second scenario they can’t even quote you on anything simple. They need to call you back. With a separate quote. They can’t help anyone out plain and simple. It’s all commission

Awesome service from beginning to end. Quick and easy. Love our new Toyota Prius Prime!!!

Great service, friendly professional great team work! Explained everything well. I would go again.

So right from Get-go, the West Coast Toyota staff were friendly, not fake, and accommodating. I think is Donnie greeted us . Aldo was our sales person and Stephanie was our finance person. They all want to do the right thing. I think you’ll have a good experience there. One thing I did give them feedback is to go over all the financials before we go to finance. We had a discrepancy and talked it out so, take your time, go through the numbers and you’ll have a good experience.👍🏻

Dianne and Pamela was unbelievably helpful and professional in assisting me get a car of my choice with the budget I have. I would definitely recommend this dealership to friends family and whoever else wants to get a car.

Excellent and very friendly service. Thanks Edwin

As a first time buyer, Perry made me feel VERY comfortable, so very happy my sister referred me here!!

Please show your love at West Coast. The experience was great. Abdul is the guy to call upon. He will give you 5 star service. Make sure you ask for him by name, Abdul Muhammad.

Friendly sales people and great sales manager (TJ). The facility Is super clean and accommodating.

Great car buying experience. The sales people were super nice, helpful and ready to get me the exact car I wanted. I will definitely reccomend my friends and family buy from West Coast Toyota!

Drove all the way from out of town and left with What I went for. Joe and Aldo were a big help, patient guys provided Great Customer service, with a smooth Process.

Go see my man Michael Reyna. He helped my wife and I get into a new 4runner 4x4, besides the fact that we went in initially set on a Tacoma Off Road 4x4 PKG. He showed us what we wanted to see and accommodated is when we switched from the Tacoma, to the Tundra, and finally to the 4runner (3 of them) until we settled on the right one.Flavio the sales manager was a straight shooter, no frills type of guy and helped her the price we wanted on our trade in.Shawn, the finance manager made the paperwork easy and super efficient. I think we were with him for like Max 20 min, especial since it was 45 min pay closing time!The following day I brought in my SUV for a detail and wash and it was great. I dropped it off during lunch, the be shuttled me back to work and I picked it up at 6 pm after work. With only a minor issue, that initially couldnt find my paperwork and didnt get my SD card for the navigation, but there seemed to be some kind of miscommunication on their end. Nonetheless, I got my car keys and the car was ready to go; save for the fact that Im waiting on my amp to be taken out of my trade in.If youre in need of a new or used Toyota come check this place out!

Great customer service 👏👌👍My nephew just buy a Toyota Camry 🎉

Place is clean and roomy. Waiting areas are well spaced, they also provide cleaning supplies for your areas. Reminders on all sitting or waiting areas for safety precautions. Bathrooms are clean too! Always clean anytime of the day. Wifi connection is free. They used to have free coffee and snacks, but unfortunately because of COVID they had to stop it.

AMAZING SERVICE! Dianne is amazing to work with, I would highly recommend! Griffin also has such a great attitude and was very helpful throughout the entire process. Everything was extremely simple and well explained, I was in and out within 3-4 hours and left the lot in a new 2020 Corolla! Such a great team over all and would recommend to anyone. Thank you to everyone at West Coast Toyota Long Beach!!

Great staff! I got a great deal on a car. I was in and out so quickly thanks to Henry the salesman

This is the third car I buy from this dealer. I got always the best price. Excellent treatment and all professionals. I was out within no time. Thank you Diana and Michael.

Beware of this place. Thomas assured me that after running my credit that they had a deal for me. When I drove down to the dealership I mislead to believe they had deal ready to go. They had me test drive the car only to come back with another salesperson Henry telling me they now need $12k down after Thomas led me to believe that $4k was good to go. Henry attempted to explain there misleading and lying ways but it was to late. I walked!! DO NOT GO FOR THEIR LIES HERE!!!

Do not step your foot in this place. They will bully you, shame you into buying a car. The sales guy at this placed ruined my dream car for me. I would not recommend buying your vehicle at this dealership. There are better dealerships out there who will treat you with respect and will work for you and with you to buy your car. Utterly disgusted with this dealership.

I was impressed with their professionalism and efficiency.

Overall didn’t have a good experience with this dealership. Kept using tactics to get me into the dealership without being straightforward.Ended with Tustin Toyota highly recommending going to them!

Smooth, fast transaction on a beautiful Certified Pre Owned Prius. Ricky Fayusal is an awesome sales person, very attentive.

Very helpful the man on the parts department.

Amazing customer service!!! Will totally come back here for any future car purchases.

Let me start by saying that Edwin Lugo is the man! We worked with this gentleman to purchase a used vehicle and he was a pleasure to work with, kind, personable, funny, and got us a great deal! I highly recommend coming in and buying a car from this man!

Went into West Coast just to see if getting a new Toyota was even possible for my growing family. I was met with Absolute kindness and a smile I could see through Megan’s mask. I was totally put at ease and felt West Coast Toyota was doing everything they can and more to have me driving home in brand new SUV. Long story short anyone in need of great service while purchasing a new Toyota needs to visit West Coast Toyota

I been here before for my services but this time was a really bad experience I took in my Tacoma for a recall repair on 02/06/2021 and also for my oil change to be done and tires rotation picked up my truck on 02/09/2021Paper work says they did tire rotation but they did not did it!!! I know cause 1 of my sensors was bad (broken) and it was on the back tire after the tire rotation I suppose to be in the front but it still marks on the same back tire meaning they didn’t rotate my tires!!!!!I call 3 times already and left msgs but they won’t call me back!!!Now with this how do I know they really did my oil change? How do I know if they really change my oil filter? What a disappointment!!! .

Big shout out to Gary that sits at the front door who made sure we were taken care of also a Big thank you to Dianne Whitmier, Awzy and the new guy Adam for such an awesome experience leasing our new 2021 Toyota Prius Prime XLE. Great Service here I also drove an hour and some minutes to come here so that should tell you how awesome this place is.

I bought toyota prius for my brother one of staff staffney she explained everything what customer needThank you

They was prompt and efficient also courtesy takes them a long way in a pleasant way making your visit for what ever it is satisfying ..

I visited west coast toyota trying to get my first pick up truck i always want a toyota tacoma so I was very excited i though that I will finally put my hands on my dream truck I was so wrong this dealership wanted to take advantage of how short stock tacoma are this days and give a sky high deal out the door I was going to pay 59k with no upgrade no premium page I was getting a off road 4x4 truck this is ridiculous they add so much BS pls be careful

While I dread going car shopping I have to say West Coast Toyota exceeded my expectations. Both Stephanie (Sales) and Cisco (Finance) were great to work with and made the whole experience very pleasant. I would DEFINITELY recommend West Coast Toyota to anyone looking for a vehicle.

I bought a vehicle from this dealer two and a half years ago. Basically I was sold a lemon. I have had none stop problems with this car. I dont understand why this car was put on the lot for sale. I have attempted to get assistance from the dealership but have come up empty handed. This is my family vehicle. I was driving my daughter to cheer and the car completely shut off on me. Toyota fixed the issue after basically displaying a emotional breakdown outside the office and expressing the danger my daughter and I were put in. Im sure I am one in a few of the unlucky ones to have purchased a problematic vehicle compared to the rest of the dealerships customers but they did sell me the faulty vehicle therefore should give some assistance with a solution to the problem. I have made corporate aware of it and yet still I am paying for a going on three months stalled vehicle. At this point it is just sitting in my drive way. Do your research and do not relay on the dealership!

Took 4 hrs to get an oil change. Ridiculous to say the least. After 3 hrs with an appointment they hadnt even touched my car.

I ordered the Tacoma and it came in a couple weeks late which wasnt a big deal. Everyone I dealt with was nice and helpful. Overall, it was a pleasant experience.

The employees at West Coast Toyota were all very nice, professional, and made our experience awesome!

Good service advisors

Excellent customer service. Everyone is very friendly!

So everything went pretty good and smooth but just had to wait like 3 hours from finishing negotiation to getting into financing because they only had one agent kinda annoying but other than that it was ok

Jose Munoz was very helpful and helped me find the perfect car.

Friendly and professional staff that are not there just to sell a car; but to make the customers car buying experience memorable.

Sales Rep and Finance Manager were beyond patient with me. Took over a month to actually agree to buy the car. Alex never gave up on following up or seem bothered about helping. Highly recommend West Coast Toyota!

Everyone at the dealership has been so nice, accommodating and very helpful. Griffin helped me through the entire process and explained everything very thoroughly. All the paperwork went through quickly and I got an amazing deal.