Jessika is an absolutely AMAZING consultant to work with. I have not gotten a new phone in years due to how stressful and confusing the process is but with her help getting a new phone was a seamless process. Her communication about changes to accounts, new phones, and the best options for protecting new phones is clear and concise. She strives for strong customer service and does everything in her power to provide the best experience possible. 100000/10 recommend Jessika and this location to anyone looking for an upgrade.

This location is extremely short staffed. Everytime I have visited recently, I have been told that there is an hour to hour and a half wait. I know the reps that were there the evening I last came here were extremely busy and hard working and I have nothing against the great work they do.Another important note for anyone that comes to this store, they are an authorized retailer but not an actual Verizon store.

Kevin O is awesome!!! I really appreciated his honesty, knowledge and showing me how to fix dropped calls. He even made the call on my behalf to cancel a tablet on my account. His honesty is commendable! Thanks Kevin for great customer service. Kevin is the reason I am with Verizon.

I stopped in at Chatfield Verizon yesterday. I had just get my LG V60 last week in Oregon. Traveled to Colorado to look at colleges. I had only used my duel screen for 1 day then it stopped working. Ashli and Alexis spent almost one hour helping me figure out why it wasnt working. Turns out I put a magnet on back of my phone for car mount. The magnet stopped the duel screen from working. I was so impressed whith how helpful they were even though I did not buy from their store not even same state.Thanks for making my DAY!!!!

My wife Barb had difficulty getting into iCloud due to Apple insisting her security answers were wrong. Bogus! Kevin was able to access a solution outside of Apples perimeter. Brilliant. Like the vest!

I was very pleased with Kevin Ossler customer service he helped me until we got me a phone on my dads account it was very difficult but kevin was able to get it done and also left getting what i had wanted so i appreciate it very much also very patient and understanding thanks again.

While the persons I have been assisted by were very pleasant and helpful, I have come to not be able to rely on this location. On 2 separate occasions I have added devices to my account with 2 separate sales agents. Both times I have declined device protection only to find out a month later that I was being charged for device protection. I dont know where the disconnect is. I dont appreciate having to chat with Verizon online for 45 minutes each time to get refunded and remove a service that I did not authorize.

Absolutely nothing to offer a 26 year Verizon customer, looking into a lower rate( like the other wireless carriers) but I would actually pay MORE than I am paying now.Verizon is losing a customer.

Very disappointed in the ethics of the sales team. My Iphone needed to be replaced. The Rep explained they had a buy back promotion going on.. no matter what shape you phone was in they give you a rebate. I was told I would receive a 565$ credit for my phone. The new phone would only add 11$ to the bill. I received 204$. My bad - I did not review the paperwork for the purchase. I called after the first month as the total amount of the phone was listed on my invoice was listed without the rebate. The sales rep I spoke to said this is the way the company bills but the rebate would be given in the monthly billing system. Huh! We all learn from our mistakes... next time I have to purchase a phone I will be getting everything in writing!!! Hope this helps anyone who is a Verizon customer. Dont fall for the gimmick... they use to call this bate and switch. They are clever because nothing in writing equates to no liability!!

Had a great experience at this place. Kevin Ossler was the worker that assisted me and made everything extremely easy to deal with. Found everything I needed and received extraordinary help from this young man.

Kevin Ossler was extremely helpful. Everything was quick, easy-to-understand, and was communicated efficiently so that I could obtain the best package for my lifestyle and budget. Thank you!

My experience in the past with this store has been unsatisfactory to say the least. So, I made a point out of being extra, kind, bubbly and smiley. However, my experience, to of no fault of my own left me telling the service rep that I was going to report him, and leave a negative review and he replied that he did not care. So here we are. The gentleman that treated me TERRIBLY was a heavy set, out of shape, non white male. He had dark hair and a pony tail. He was working at 9am on 6/7/2021 I have been with Verizon for over 20 years and am now in the process of canceling my service plan with Verizon and looking elsewhere for a carrier that does not treat its long long time clients as if they dont care. I hope this helps. My recommendation would be that you drive five minutes down the road to the Verizon corporate store.

Terrence Nixon helped me on Feb 3rd and did an amazing job. I had been struggling for space on my phone and managing my pictures. Terrence was very patient and helpful in stepping me thru very good options. I have been very happy with the suggestions and time Terrence was willing to provide. I will definitely contact him again for my cell phone needs. Thank you Terrence!!!

I just had the most pleasant experience buying a phone I have ever had. Normally going to Verizon (or any phone store) and doing anything is an absolute chore, but this experience was entirely different. Greg was so funny and so kind. He is fantastic at his job and has a contagious positive attitude. Thank you so much Greg for helping me get my new phone and giving me such an awesome customer service experience. You are the bomb dude.Dear Greg’s boss, this man deserves so much praise. He is brilliant. He is the reason I will never go to a different location ever again.

Great customer service at this location. We had some difficulties switching over from ATT and Tim was able to help us out. He was very patient and did everything in his power to resolve our woes!

I had previously worked with Jorge when buying my phone, since then I have came in multiple times and had the pleasure of working with both Savannah and Ashley. These girls have gone above and beyond to help me and my old lady needs.

Ashley was very helpful and was able to answer all of my questions on the spot!Great job!

THANK YOU TERRENCE FOR MEETING AND EXCEEDING ALL MY EXPECTATIONS! Mr. Nixon is fantastic at his job and has a contagious, positive attitude. Thank you so much for helping me get my new phone and giving me such an outstanding customer service experience. I was given all the options and some more, everything was explained and set up right there and than!Mr. Nixon deserves the praise and the raise. I hope manager of this store will take that into consideration! Terrence is the reason I will keep coming to your location and will be referring friends. Thank you so much!

Kevin Ossler was very helpful, I’m very happy with his service. Great job!

Kevin O. was a big help, super friendly and knowledgeable about the products and services, would for sure recommend to anyone!

I had a great experience today at the Verizon Store with Ashli. She made the process very smooth and helped me understand the best options for me and my family - all with zero pressure and an incredible level of efficiency. We will be back for our next phones! Thank you!

Kevin Ossler helped me buy a new tablet a week or two ago. He was very nice and helped me quickly. Appreciated the help

Good service Good people 👍 always friendly and helpful 😁

Kevin Ossler did an outstand job for me. I highly recommend buying your next phone from him.

Went in to this store and was greeted by Aubrey, he was very polite and easy to talk to. My phone was broken and I was afraid I had lost all of my personal information and pictures. He told me how he could help me get all the information back on the new phone and explained phone pricing to me so it was easy to understand and went into detail on how much by bill would change. He also explained to me how I could upgrade my iPhone once a year which I did not know so THANK YOU FOR THE WONDERFUL EXPERIENCE!!!!!

Kevin was such a great guy to work with he really knew his stuff. Thanks man!

Customer service at this location can do nothing more than sell you new products/services. Will do nothing to help with existing services.Save your time

Ashli was amazing and very helpful. We purchased 2 new phones and she answered every question that we had.

Ashli was amazing and answered all of our questions. We purchased 2 phones and accessories.

I went into this store to to just ask about a bill, I was greeted by Dustin and he was very nice. I ended up getting a new phone because he told me about a promotion going on. The problem I had was I told him I wanted a simple phone and he put me into a crazy difficult phone and we had trouble setting up my email and he was just loosing his patience. If your going to be involved in sales you can’t be getting impatient with a customer. I came back to get help a few days later and Aubrey and Ashley helped me out and they were definitely outstanding

We came into VZ to “fix” a situation from a different store. We were greeted by a nice man and ended up working with Aaron. He was amazing. We never felt pressure and we felt at ease that he was being honest. He was truly a pleasure to work with. Thank you Aaron!

Employee Aaron Beaudoin is amazing!He went above and beyond to help me with my needs! I was very impressed how patient and kind he was and he was very responsive when I needed to contact him! He is the only one I trust to go tofrom now on!Big thank you to Aaron!

Great service herr

Im absolutely lost with todays technology. My phone was going bad fast. Aaron in the Littleton store was a pleasure to have helping me. He was patient with me and every time I said I dont know how to do that, he offered to do it for me. Very pleasant experience.

Josh went above and beyond to make our experience positive. He spent over two hours with my family to ensure everything transferred and we understood how to navigate our new phones. His expertise in every aspect of what needed to be done made it a very enjoyable experience.

Terrence was an awesome sales consultant. He worked with us through a lot of details and concerns to assure a good choice of equipment and plan. Very personable with excellent communication.

I went into this Verizon store to update my service to a new phone. I have done this before and know it can be a long and boring process. I was met with friendly and helpful staff that made the process fast and enjoyable. Jason, Jake, and Dylan were great and I would definitely recommend their services!

Greg was an absolute pleasure to work with! Was able to upgrade at a much lower cost than originally anticipated, and got me out the door quick! Great service, great store!

After I had bought an Iphone at Apple, I transferred all my information over myself and then realized I did not have a working phone number. I was frantic and ran down to this store to get help. Aldair calmed me down and fixed my problem - that I had created. I would go back there again without hesitation.

Greg and staff were extremely helpful with my visit today at Verizon. This verizon store will always be my go to store for all my cell phone needs. I had a huge,complex job for them today and they worked through it so well and efficiently. Thank you so much!

Terrence was a tremendous help! He went over and above and answered all my questions! I would definitely recommend him!

Quick and fast service!!!

I purchased a phone and plan, but the phone was faulty so I returned it a week later and was told I’d receive a full refund. Now my first bill has a $30 charge for the returned phone payment plan, $15 for a phone protection plan I did not sign up for, and $10 for 5g that was supposed to be included in the $90 unlimited plan.Update:3 hour long phone calls later, they supposedly have taken the extra unauthorized charges off my account. But now I’ve received 3 letters in my account notifying me of a credit check to add a device/upgrade. The store claims they only run one check upon opening an account. The latest check was almost a month after I’ve been in the store. According to Verizon customer service, they believe this store ran the fraudulent credit checks and are now opening an investigation into them.

Came in with a broken phone and 500$ to get a new one. Sat for 45 minutes, no one said a word to me. Watched three other customers walk out. Your sales rep couldnt pull up my dads phone number, the master account so we could call him. It was a total waste of time.

This was the best experience I’ve ever had at a Verizon store! The purchase of a new phone was wonderful! Garvin was the best guy to work with. Knowledgeable, friendly, and helpful!!

A great staff experience and a great place to get a phone By far the best place Ive ever been to

Terrence was awesome. He helped us out with all 3 phones and the tablet. Fixed all our issues. 5 stars all the way. Thank you!

Jorge helped me trade in my old phone and get a new one. His customer service is beyond excellent as is his patience. My experience with him was amazing!

Gilbert helped me upgrade my Samsung phone that went out. Never felt pressured into getting the most expensive phone. He was very nice and let me tell my whole life story. The last time I was here Caleb helped me out a great deal. I have never had a bad experience here. Thank you for best Verizon store Ive been in.

Just had the easiest experience ever in upgrading my iPhone at this Verizon store! Tyson provided fantastic customer service and he was a pleasure to work with. He was extremely professional, informative, and helpful without being pushy or overbearing. He took care of all of the small details which made my phone 100% ready to go upon leaving the store. This Verizon store is conveniently located right off of C-470 and Kipling and was not extremely busy so we were in and out in no time. Would highly recommend Tyson and this Verizon store to take care of your phone needs.

Greg Duell was great to work with! The location opened before the stated time on Sunday, which was great. Just needed a new sim card and was promptly helped out. They didnt try to sell me anything or make me wait for service, felt this way at Verizon near Mississippi and 225 34 days ago. Greg even looked at my billing and found a better deal, with out me even asking. Thanks Greg you have gone above and beyond!

Away from home on vacation we had a phone that would no longer charge. Jordan was AMAZING! So helpful and kind. He spent well over an hour with us to guide and direct us. Highly recommend this store and this dedicated associate!

I would like to praise one of your finest employees...Dustin at your store on Chatfield and Kipling...Littleton, Colorado. He was a tremendous help to me...So kind and knowledgeable..His expertise calmed this old lady. Who struggles with technology..You are lucky..and so am I to have him as an employee.

Ashli and Jason were so great! It’s incredible! They were both extremely knowledgeable and professional.

I worked with Garvin Lawrence today to upgrade my cell phone and make changes to my plan. He was outstanding. Answered all my questions, walked me through all of the setup, and was overall very friendly and helpful. SUPERSTAR!!

I recently visited your store and was so fortunate to have Tyson Call assist both myself and my sister. His wonderful service began when he opened the front door for us and said, come in out of the heat. Tyson was very personable, patient and knowledgeable, and was a real pleasure to do business with. Verizon is lucky to have such a fine representative . Sincerely, David Gray

I thank aldair for the new phone and the great service here! Making the switch was painless and easy

A year and half ago my wife received a tablet here on a “special deal” that remained in the box till a few days ago. It was password protected when purchased with no records. In an attempt to use it, I took it back to the store where the salesman did a hard restart.1) He said we could save $10 per month by releasing the line. Wrong, they wanted $120 to release the line. I’m money ahead letting it expire.2) After an hours work at home to restore the tablet it was not functional. The next day at the store after another hour work, the tablet was not functional. An unused tablet that is now unusable. Nothing they could do, a contract is a contract! We might have been caught with a possible security feature for stolen phones but hey should have known3 Asked if the Verizon store at SW Plaza might be able to fix it. I was told they are no longer there. Wrong, but they could not fix it either.4 He looked at my current phone and said the battery is swollen and might explode. Wrong, a close inspection of the battery showed zero deformity.When in the store a while back I commented on the poor reviews for the tablet. The sales person said “even though I have one in the back I would not sell it to you for that reason”. When the sales person working on my tablet asked another employee about fixing it I overheard him ask “is the screen falling off!”I’m stuck with a worthless piece of junk we are still paying for and bad information.

I was having a slow day at work and decided to pop in here to get a new phone. Chris was amazing! Super accommodating and answered all questions that I had. He didnt just try to sell me on more accessories or unnecessary features he actually SAVED me money by removing erroneous items from my plan. Thanks again for showing me the HUM! I absolutely love it! Ill be back for sure.

Bill must have spent HOURS with me today. He set up everything for me on my new iPhone. He was very patient and kind knowing I could never have done this by myself. It’s so reassuring to know that I can go back to him for any help I may need in the future.He’s truly a remarkable young man and I would never hesitate to refer everyone I know to him at this really awesome Verizon store.

Garvin was absolutely the best customer service rep/tech I have ever dealt with! He brought us into the 21st century by walking us through every step of our new smart phones. He and Celluar sales/Verizon are the best!

Great customer service!! Garvin was very helpful and funny. The environment was wonderful as well - clean and comfortable. 100% recommend this Verizon store!

Very Knowledgeable!!!

Jordan opened the door and greeted us and was the most helpful and informative sales rep in the building. We had quite the dilemma with getting a phone setup. He was extremely kind and patient. Very impressed with his customer service and positive attitude!!Thanks again for all of your help Jordan!!!

Garvin, Dylan, Greg and Nat, Great customer service. I appreciate their help & having great personalities. So satisfied with this store. Will be coming back more often.

Im just grateful that I was able to come into a store which such great experience with Aldair as long as the help of his campanions chance and Dustin this was a great visit Aldair was top notch service!

I have been to this particular Verizon store several times since it opened a couple of years ago.The service I have experienced has ALWAYS been exceptionally pleasant.I have no problem recommending this location.

Lamont Bryant at this Verizon location gave me great customer service. He asked a few times before I left the store with my new phone, does your phone have everything? He patiently sat with me and ensured my email, contacts, text, and photos came into the new phone. Great experience!

I worked with Chris and he got me into an upgrade and another tablet. I had to do a return today for a hum and it was a breeze. They installed all my screen protectors, even the liquid nano glass. No pressure to make a sale. Good people in there looking to do right by their customers. Definitely going here from now on as opposed to an actual corporate Verizon store.

Got to start out by saying the service at this location was amazing!!! Garvin Lawrence saved our phone and got it to where it needed to be. Absolutely amazing help at this location. Just one 2 customers for life! Thank you Garvin!

Chase gave us over and above excellent service. He was so friendly and so very knowledgeable. Such an amazing experience and he helped us so much. We were so glad we noticed the new Verizon store and went in. Excellent service. Thank you.

Garvin was a wonderful representative, he helped turn my stressful day of needing a new phone in to way more fun than I expected - and got me set up on a phone I love. The whole team there was cheery and helpful, Id happily go back for help.

I would definitely recommend this store. Caleb and Naomi were so helpful and patient. They spent a few hours with my husband and me explaining every detail. Amazing customer service!!

Best service I ever had I recommend anyone that wants Verizon to come to coal mine and Kipling

The incompetence of workers here is literally astounding to me. I came in to have my number ported, and it took 2 hours and it wasnt even done properly because the employee did not enter the PIN from my old provider, even after I double checked to see if he needed it. Now I carry around 2 phones with the same number, one getting some texts and the other getting others. Not only that, but he sneakily opened another line on my account and put the SIM card into my old, broken phone. Luckily I caught him at that, but then he told me i would have to call and cancel the line myself...which I assume is going to come with a 200$ cancellation fee. Seriously, just a number port. Should not be that hard, but the guy at this store royally screwed it up. I wish I never came back to Verizon, but now Im stuck. Ill be back in soon to have this resolved. And if I have to pay 200$ to remedy this mistake, I am absolutely breaking my contract.

Garvin ROCKS! This place was nice, easy, informative, fun, and the best. It’s worth a visit. It’s better than SW plaza and Belmar.

The sales rep was knowledgable and very helpful. After some discussion about how I use my phone he made some suggestions about my hardware needs. I now have the package that suits my purposes.

Gilbert was so helpful and easy to work with. I’ve been dreading replacing my phone, in part because I didn’t want to deal with a Verizon store. But this experience was so quick and painless - I didn’t feel like I was getting sold, and Gilbert was able to answer all of our questions. Highly recommend!

Feeling scammed after visiting this Verizon store on black Friday 2018. Back then on Google maps it wasnt labeled as an Authorized Retailer - Cellular Sales, it just said Verizon. First off I got a black Pixel 3 128GB, which is listed on Verizons site as $899.99, yet they charged me $930, which I did not notice till after the fact when looking at my Verizon bill. Second, they charged a device setup fee and sales tax to pick up the phone, which when every other person on this account picked up their phones from an actual Verizon store where not charged any of this. I thought maybe I was paying sales tax up front, but looking at all of our bills my monthly taxes have not gone down. It was only till I contacted Verizon that I found out that this place is not an actual Verizon store, which is why there was so much inconsistency between everyone else who picked up their phones from an actual Verizon store, not an authorized retailer. DO NOT GO HERE! Only go to an ACTUAL VERIZON store! This place is a rip off, will overcharge you on phones and fees! STAY AWAY! I dont care that I got good customer service when come to find out I ended up paying $113.25 more to pick up an ordered phone from this location. Should have just ordered online and picked up from an actual Verizon store. Their customer service was nowhere near worth an extra 113.25 when all they did was place an order.

Kevin Ossler has an understanding of the individual and adapts to said individual an invaluable trait he is awesome

I have been going to this location since they opened last year. Every time I am in there I am treated like family and given the utmost consideration. I dont think I have ever waited more than five minutes which is refreshing after having waited over an hour in some of the corporate Verizon stores! I was in the store yesterday because I thought I had lost my phone and had no idea how to activate find my iphone. Judah helped me get into my account (only to find that find my iphone was turned off) and was helping me figure out whether filing an insurance claim or getting a new phone was a better option for me. I was very impressed that this was not about him selling me another phone. His concern was more about helping me figure out which option was a better one for me! In the end, my daughter showed up and found the phone in my car so I didnt need to do either. In this dog eat dog world it is nice to know that Cellular Sales cares more about their customers than they do just making another sale! Judah and Cellular Sales have a customer for life! Thanks Guys!

Gilbert was amazing with helping me setup my elderly fathers new iphone. He was patient with showing my fsther how to use the new phone. Everyone at this store was super nice today, someone kept coming by to strike up a conversation. Definitely felt like they cared about us, which is rare nowadays.

Chris is very knowledgeable and provided great customer service. He even drove to another store to pick up a phone we wanted and waited beyond his work hours for us to return. This store is a great addition to our area.

Garvin Lawrence. I am a nurse and my Samsung Overheated, lost all ability to even see my screen. He was very helpful and even ran home to get a phone we could use to get a pin. Amazing service!

The best help Ive had in a long time

Jordan gave exceptional customer service in helping me upgrade my iPhone. He was extremely informative and was able to accurately answer all my questions. Thanks Jordan!

Was very helpful. Fixed my internet and got me back my hot spot.

No wait, no pressure. Weve been in this store a few times and have had only pleasant experiences. The staff is very helpful and you dont get the impression that they are trying to get you out the door and on to the next customer.

Garvin is so helpful & very awesome! I cant thank him enough for his time & service. He deserves a raise

William was VERY patient, troubleshooting and solving a Bluetooth compatibility issue with my phone. I told him I was a technical midget, and I was very appreciative of his knowledge, capability, and professionalism. This new Verizon store is easily accessible, and the staff is welcoming in a customer friendly venue.

Ask for Dylan - he is very knowledgeable and professional. Great customer service as well. Thanks Dylan!

Really great staff! Took the time to thoroughly install my old phone info on my replacement new phone.Patient,thorough,friendly,and above and beyond service.This store is new,so not as busy as others in the area.Did not have to wait as long.

You have to understand that they are NOT an actual Verizon store. My sales person struggled with basic details and had to call his boss repeatedly. Other sales personnel were having issues with their customers. When it came time for pricing they quoted me $600 for an upgrade and $28 per month but couldnt guarantee my trade in was acceptable. I asked if it made a difference for me to go to a real Verizon store to get an answer and they assured me it wouldnt. So I left, went home and called Verizon who assured me the phone was fine to trade in, gave me the same phones for $250 (saving $350) and $1 less per month. So save your time and money and just go straight to Verizon. If you enjoy shady sales experiences then this would actually be a good fit.

Not aware this was not a corporate Verizon store. Worst experience ordering and paying for something and having the fed ex tracking to prove it was delivered to the store, only to find out they sold it days later! They could care less if they can get another by Christmas, we ordered it 3weeks early to ensure we would not have any issues. Beware do not do business with them.

Garvin was extremely helpful and made getting a new phone very easy. Awesome help.

Great experience at this store my phone upgrade was fast and simple. Jason Beaubier helped me with my sale and my phone selection. I recommend this store to all Verizon customers in the area!

I want to say that my experience with Richard at the Chatfield Store was very nice. He made me feel comfortable and answered all questions. Did not feel rushed. Overall a 10 all the way.

My walk in experience for help was great wth new iPhone. Gilbert helped set up my phone even though I did not purchase the phone from this store. I would highly recommend this new Verizon store for excellent service!

While I was in, Cody was very helpful and really great to work with! 10/10 would recommend everyone and anyone to come to this store! Appreciate his help and his hard work!

Garvin was extremely helpful and patient explaining various aspects of usage on my newly purchased phone.