Garrett is fantastic! Not only did he answer all of my questions and help me out with a trade-in and our bill, he also was able to sell me on three other items I had been eyeing for me and my family. An amazing AT&T salesman/rep! Great person to talk to and will be there when I know I need questions answered! Thanks again Garrett! By the way the fiancé is super excited about his surprise, the newest Apple Watch!

This store is clean and organized. It’s easy to make a purchase quickly. The people were very helpful.

Ricky was incredibly helpful and patient. I initially purchased my phone at a different location, but he went above and beyond to help me transfer everything from my old phone to my new phone. He also installed my case, screen protector and pop socket. I will return to this location for all of my future needs.

This store has always been great to go to, though this time was much different! Matt helped us on Sunday my mom and I have had iPhone 6 and 8 for years, not only did he recommend us the 12 mini because we like smaller size but he made sure we got all of our contacts and things transferred and sat with us until we were sure everything went through. He was super welcoming and professional from greeting us at the door to seeing us out with a smile 😃

Garrett was able to help us with multiple services that we needed help with. He was able to answer all of our questions and get us into multiple phones. He was able to suggest accessories that we needed and was very patient with us. We left with all of our needs taken care of. Great job Garrett!!

Garrett has been a rockstar during our entire transaction. I showed up at the store after unknowingly my number got cancelled by a previous employer. He set me up in a heartbeat with new phone numbers and phones. The entire experience seemed effortless as Garrett is beyond knowledgeable of his profession. I must say best experience yet during an unconventional time.

I just had the most fantastic experience at cell phone store ever. We went originally for my son to get a new phone case for his phone that arrived today and to see why my phone was doing strange wifi things. Rick was very patient. He helped my excited 13 yo find a case and then sat and listened to the issues I was experiencing. This was truly one of the first times feeling heard in a cell phone store ever. Usually Im rushed and frustrated leaving at the end. He not only fixed my issues but he helped answer all the questions I had. Thanks Rick!

My husband and I came into to pay out my iPhone 11 and upgrade to the galaxy fold. Garrett made our experience so easy and fast! He was very informative and nice! We will be going back to him when my husband is ready to upgrade!

Ian helped me out and provided me with one of the best experiences i’ve had at any AT&T location! Super glad i got to work with him on my upgrade 😊

Have the most great experience with one of the representatives at this location. His name is Lorenzo. Really appreciate him. He is professional, knowledgeable and smart young man. Will be coming back to this location only because of Lorenzo. Thank you so much

Garrett was AMazing!!! He was so detailed and patient will all of our needs. I would definitely recommend him to my friends and will come back to him in the future.

Visited this store after having been to another one where the sales rep sold me a phone with too little storage. I was stressed that I wouldn’t be able to get the right phone so I went to this AT&T and Walter a sales rep at this location saved me a headache! He definitely helped me get the right phone and was very kind throughout the entire process! He made my anxiety ridden experience into a great one! Turned in my old phone for the credit today and was surprised he remembered me without me saying a word. Honestly the best customer service experience I have had in a long time! Thank you Walter for everything you are amazing and I will definitely be coming back to this location every time because of you! 😁

Garrett was very helpful and extremely friendly. Highly recommend this store, everyone is very kind. This is my go-to ATT&T store for anytime I purchase a new phone or need help.

My wife and I just had the best service from Rick. He went above and beyond helping us upgrade our phones and finding the best plan. We truly appreciate his care and honesty towards our needs. I would recommend him to anybody and everyone!5 stars ⭐️⭐️⭐️⭐️⭐️

Extremely satisfied with the friendly and knowledgeable service from Stephen. He made buying a cell phone a pleasant experience

Totally regret switching to AT&T! My bill has been wrong for 4 months, Ive been in the store at least 6 times and and its still not fixed. The manager doesnt call me back when promised and I have yet to hear from the regional manager after asking multiple times to speak with them. Find another store to work with, better yet skip AT&T altogether.

My wife and I just upgraded our phones and were serviced by Garret. This was a very friendly and knowledgeable person and great with sales. One of the nicest people I have encountered in the service industry. Highly recommend!

Kurt was very friendly...excellent customer service and professionalism! Great experience!

Great experience today with Ricky. He was incredibly knowledgeable, efficient & patience. He truly understands and provides excellent customer service. Thank you very much for going above and beyond my expectations.

Garrett was very Helpful in helping with a new phone for my Daughter... Came back in and Ian Hooked it up for us and help get it all Running... Awesome Service by all!!!

Very helpful, good people. My devices are crucial to my business. Garrett was very charming, knowledgeable and caring.

Rick is an exceptional employee!We appreciated all your great help Rick. Rick is from the store we visited last Thursday July 16, 2021, Rick was exceptional and deserves to move up high within AT&Ts company. Rick is one of those employees that people like to call the Rockstars of the company. Rick is someone who you want representing AT&Ts name, to as many people as possible!Thanks Rick for being such a Rockstar and treating my family and myself so amazing!

Thank you Lorenzo for taking such great care of us! Very professional and courteous.

I went into this store somewhat on a whim this morning to see if there were any good deals going on to update my 4-year-old iPhone. Ricky was quick to assist me and was very knowledgeable of AT&T’s cellular plans. He made sure I got the very best deal and made me aware of any specials they were currently running. I walked out with a brand new phone, all ready to go! He was friendly, attentive, and overall very good at his job.

Garrett was awesome and helped my friend get his phone and gave him a great deal and good advice! 10 out of 10!

Lorenzo is amazing! Totally patient with trying to get my info transferred to my new phone from my S3. Yeah. Hes awesome.

If you need to go to an ATT store this is the one. Make sure and ask for Garrett he is super helpful and made getting a new phone and a cheaper monthly bill easy!

Went to update my Husbands phone and Walter was the absolute best, made sure he got the phone he needed and ensuring everything was transferred over to the new phone! Thanks a million Walter!

Ricky was exceptional helping me with my new Samsung phone, getting it all set up. I would highly recommend coming to this store and definitely asking for Ricky I also received a really sweet deal switching from dish to AT&T. This gave me a really nice discount on the price of my new phone

Garrett is fantastic!! He went above and beyond to set up 2 challenging smart watches for kids. Thank you for your help, you certainly made my day!!

Thank you to Garrett and Melissa! They were extremely helpful and kind. Had all the info and went above and beyond to make sure we were all set before we left.

Thank you for the knowledge and guidance on getting a new phone. Very great customer service Garrett!

My experience was good to say. The person who helped me was Lorenzo. Awesome person! And awesome service!

I was in and out of this store, very clean and welcoming environment.

Garrett, was very knowledgeable and helpful! Awesome to work with!!!!

There was a surcharge added to my monthly bill without my permission. I was told this could not be resolved over the phone and I had to come back to the store to fix the problem. I hope to see better customer service in the future.

Matt was fantastic! He thoroughly explained our plan options and made the process easy and quick. Thank you again Matt!

Had a great experience at this store! Felt very welcomed while I saw that every customer was taken care of. Ricky was very helpful in assisting me; he was very knowledgeable about SIM Cards and made it easy for me to understand what was wrong. If there is an issue with my service, I know where Im stopping first.

Walter was extremely helpful patient and professional five stars because she’s not done

Fantastic customer service. Jeffery was absolutely superb. Patient, courteous, professional and customer service oriented. He found the best deal on our phone trade in and explained the new phone features in detail. A true asset to AT&T.

Excellent customer service!! I went in and worked with Ricky Munn to return my old phone and also update my service plan. After spending more than a few hours trying to get to the people/process to solve my issues via phone, online and chat Ricky was able to resolve these in a matter of a few minutes. Very professional, knowledgable and personable. Thanks!!!

I dealt with JeffRey who was amazing. He took the extra time and explained things to me and he listened to what I need and wanted in a phone for my husband. He cleaned up a mess Created by an employee at the Highland Ranch location.One amazing employee and a real asset for ATT. Two other employees were interacting and making me feel comfortable also.Jeffrey deserves a gold star.

Ian provided the best service I have ever had a any retail cellular store in 20 years!!!!

Julia was extremely helpful and knowledgable and turned an unplanned trip to the AT&T store on a Sunday afternoon into an enjoyable one! She was friendly and patient during the hour long process...helping us navigate the process of upgrading and transferring 2 different phones. Normally these types of trips are miserable and frustrating but Julia made it a positive experience. Thank you so much!

Our first visit was not great, but when we went back to resolve the problem it went swimmingly! Julia, the girl who helped us, was very sweet and helpful! She made the fiasco of the first visit so much easier to deal with!

Service/Sales Tech Ricky set up my Visual Voicemail that I had trouble with. And he also eliminated a virus on my phone that was very annoying. Just Super Customer Service!!!!

Julia is a wonderful sales associate! Our experience was positive all around...which usually isnt the case when dealing with cell phone companies/stores. Thank you so much!

Terrible!! Go to another provider. I closed a Directv account and paid a sizable early termination fee because I moved and they started my start day over again which meant instead of the original contract end date it became a much longer contract in their favor. Mind you this was after a third party vendor informed me that he could not mount my directv dish and within five minutes an AT&T rep showed up at my door informing me that the “dish” could in fact be mounted and installed and I could receive service. Ridiculous! I should of known better at that time. The first third party vendor also closed the original online order, which stopped payment of the online promotional offer that included $300 in visa gift card.Bottom line is they have third party vendors who don’t want to install their service. They take away their promotional offers and you have to fight with them to honor their word. Finally, after many many phone calls it took months to have them finally readjust the account to reflect what they originally promised in promotional money. Terrible! They readjusted my contract start date because they gave me a new receiver which they said “I had to have in order for my service to work at my new address” and then to top it all off they sent me to collections after I paid my early termination closing bill in the Bowles location! No one, especially Carolina Sosa manager at the AT&T Bowles location seems to be able to reverse the fact that I was incorrectly sent to collections after clearly paying my bill in the Bowles location! Carolina has others say she is not available and is currently with customers so she doesn’t have to say she doesn’t have the power to and can’t get the issue resolved or taken care of. She promises to call back but does not. And now I am stuck with the task of calling the collection agency, disputing a charge that has clearly been paid in full and now having to wait until they “resolve the issue through the back office”!! Joke! AT&T is a hot mess of people who do not know what each other is doing! Terrible service. Terrible follow-up and coworkers who lie for each other.

Nobody ever knows how to do their job. You literally need to talk to 3 different people for one question. The discounts are a scam. You have to pay the full price for the first two months, and then the discount applies. So we are supposed to pay $65/month more for two months.All around pretty bad company. But they’re too big to truly care

April was a pleasure to work with, greeted me when I entered the door and promptly helped me get the issue I was having resolved in a very timely matter!

The staff was extremely helpful and pleasant to deal with. I was in and out in about 20 minutes.

Jesse, the at&t associate that helped me set up my new iphone was extremely efficient and kind.

We were very satisfied and extremely happy with the service that Jeffery personally gave us at the AT&T store. He showed extreme patience and bent over backwards to help us learn our new phones and setups.

Mellisa is simply awesome! Very much appreciate her service!

Ian was wonderful and helped me with a difficult situation in setting up a new phone. I was very appreciative of his time and patience. Great experience

Thanks to Melissa for helping us upgrade three lines and our plan and for providing great customer service. She kept us entertained and made us laugh a lot. She’s very funny and great!

Joshua H at this AT&T location is amazing! The best service I’ve gotten at a phone store in years! He was very knowledgeable and he made the whole process fun! If you set up an appointment or walk-in, go through Joshua!

Best customer service I’ve encountered in a very long time I appreciate the eagerness to help me out and the knowledgeable conversations in regards to options that’d best suit me

April P was totally awesome!!! She was professional, friendly, extremely knowledgable, courteous, and patient. For the first time I feel confident to go home and use my new phone without any need of help. Dont ever lose her as an employee!!

Ricky is the best!! Was very attentive and knew exactly how to direct me and my wife to what was best for our needs. I’ll be a returning customer because of Ricky!

Apparently this store closes 30 minutes earlier than is posted. Very disappointed with the lack of service and willingness to service customers during posted hours.We walked in at 7:30 pm on a Thursday to buy 2 iPhone X phones. They had already put away the phones because they close at 8 pm. We asked if they would be willing to pull out phones so we could buy 2 of them. They declined to do so.What?! Apparently these guys arent paid on commission, because who refuses to sell a product when youre still open for another 30 minutes? Maybe they needed to get home to play in their Thursday night Fortnite squad game. Either way, it was pretty ridiculous.We ended up driving up to the AT&T store near Colorado Mills. That store was open until 9 pm. And they didnt mind serving us. And those people got paid.My wife and I have been AT&T mobile customers for 15+ yrs. Ive got no beef with AT&T. Its just that this particular store is run by customer unfriendly staff. Sad. Really sad.

This was our best experience with ATT yet. I ordered updated flip phones for my elderly parents and we were struggling to set them up, I’m not that young either and the service that we received from Jerry over the phone and Jeffrey at the Littleton store was second to none! Jerry figures out the problem and called the store for me to let them know that we needed to get new SIM cards. We were greeted by Jeffrey when we arrived. He was a good listener, was very patient with my mom and I and took care of everything that we needed in between helping his team members with issues that they were helping other customers with. The atmosphere was one of teamwork and efficacy. Thank you Jerry and Jeffrey!

Excellent store... My man that helped me was very knowledgeable in helping me understand some complex things. Would highly recommend to anyone.

I stopped by this store with a problem with my AT&T Prepaid account, I was helped by April and Jeffrey. My problem was difficult and April spent an hour with AT&T customer support to help resolve the problem, she is amazing. April, Jeffrey and the other associates here are all very professional and helpful

Ricky stayed with my problem until it was resolved. As it turned out, it was an ATT system problem and he navigated gettin to the advanced tech people who were able to fix the problem. The entire process took two hours.Ricky has helped me in the past and he is amazing!

Had a good experience at this location even though I wasn’t here to get a new phone. Thank you Ricky for helping me through the processes of fixing my phone and the insurance. He was very friendly and never made me feel pressured even though the store was busy. Appreciate your time and help!

I had a very good experience. Neal was able to help, with getting me, by service started with them. Very courteous and respectful of me and my autistic adult son.

My wife and I had many issues and problems coming to a new provider but April Parkison’s was the most helpful and professional staff member that we ever dealt with she is a great asset to at&t and reflect spectacularly on your company

Melissa was very knowledgeable, friendly and personable. Thank you for all your help :-)

Went in store 10/10 to buy three phones and switch service from Verizon. Was worst experience ever! Sat in store for over two hours. Didn’t have phones they said were in stock. I asked repeatedly not to switch lines over until midnight. Never happened, lines were switched immediately. Ryan T who helped me was very inexperienced and didn’t have much help from other coworkers. Ryan stated there was no manager in store and he would leave my information to Carolina store manager. Never heard from management. Ended up picking up two phones from cherry creek location. Would highly recommend never going in this location!

Melissa at wadsworth att is awesome, she got me what I needed quickly and helped me a lot thsnk you

Jeffrey did a fine job of fixing my problem. Thanks

I was very frustrated with my phone but right away the employees got to work to solve my problem. Even though it took quite awhile to solve they were very patient

The absolute worst experience at a phone store ever. We had an appointment with all of our information ready to go. And we were there for an hour and accomplished absolutely nothing. The staff was not organized and were chatting with other people while we paced around and finally had to leave for other appointments. And this company has been in business for 100 years :((.

Overpriced, but friendly staff

Carolina greeted me at the door and made sure I was comfortable. In just a couple minutes Laird quickly configured my new phone with a new SIM card and transferred all my data from my old card. Both reps were very professional and friendly.

Ryan and Spencer were extremely helpful. We had an issue with getting a phone replaced on a short timeline and they took care of us quickly. Very apologetic for our experience with another store. Smoothed everything over and kept us happy ATT customers.

Ricky was awesome more then helpfu!

If I could give this place - start I would.The most unprofessional service I got.From the beginning of the purchasing until I canceled the purchasing staff was worthless, 2 months after calling the lines I still get bills every 2 weeks because the staff at the store have no idea how to do their job.After talking to customer service they referred me back to the store Im still waiting over a week to hear back from a manager!!!!!!

Great working with ricky

Ricky is amazing! He was extremely helpful and solved all my issues! Thanks Ricky!!!

Nikki was fantastic in helping my friend change phones. Fast and efficient while even fun to talk with. Not currently an AT&T customer, but the great service put a change on my list.

Grayden is awesome. He is knowledgeable, friendly and very helpful.

Guys at this store helped me again! I went to this store to switch sim card from my iPhone 4 to 6s. They did it for free, called customer service for me and extended my funds (prepaid phone) expiration date for another year! That was great.

This was the absolutely most incredible phone upgrade experience I have ever had. I had two negative AT&T experiences at Belmar, then went to Bowles and couldnt be happier. The people are all super helpful, and my salesperson Gavin went out of his way to make sure I had everything I needed. I felt like they were extremely knowledgeable and kind. I have never felt compelled to write a review before.

Walked in, there were a few people standing around, a few people sitting at tables, nobody even looked up, and certainly no one said hello or acknowledged my presence. Stood there awkwardly for a while and then left. That is some seriously piss poor customer service!

April was amazing she fixed everything I needed her to fix she deserves a medal

Great customer service, a lot of help from an associate, Ricky, and fast service!

Beware of sales team. There is a great disconnect from call centers and stores. You’ll have a hell of a time trying to figure out your bill. I’ve been billed $500 in overages that I’ve been told would be returned and yet to even get a letter or email confirming. 4 months in and I’m out. Good luckUpdate: look up the lawsuit filed by sprint against att about false advertising

I am severely disappointed in AT&Ts choice to turn their stores from full service to just a phone store. You cant modify your phone plan or even ask plan related questions. All such needs require a phone call, dont look at their website if you want to drop a line.

Went in to switch my service from Verizon to AT&T the other day and worked with a gentleman whos name started with a G (sorry I cannot remember). Was the best experience ever at any carrier Ive ever been to and the representative was wonderful, very attentive, and understood what I was looking for. My 2 lines were switched without problems, my new phones were available in store that day, and all my questions were answered. 10/10 recommend going to the Chanson Plaza location (by Gunther Toodys diner) if you are looking for a better carrier (with great coverage btw, better than verizon) and hopefully working witht the same guy who helped me.

Paula helped us set up a new account for my father-in-law and she was very helpful and pleasant to work with. She explained everything to us and to him and set up his phone so its easier for him to access everything. Thank you Paula!

Very frustrated with AT&T told we had 14 days to turn in old phone to get $300 back, went back the next day and the promotion ended.Why don’t the put an end date on promos so not only the customer but the employee knows when it ends seems to set everyone up for failure. I guess that’s what I expect when working with AT &T.

I highly recommend this store. Very friendly and helpful. My husband lost his phone so we purchased new phones online and had to get a new SIM card for his. Jesse was very helpful in getting my old phone transfered to my new phone and getting our internet working on both phones.

Ricky made everything simple and painless, huge relief and lifted so much weight off my back. Keep him around

Absolutely wonderful experience here at the AT&T Chanson Plaza store, especially as a long time customer, they treated me right to keep my business.I took advantage of a BOGO deal on the new iPhones and couldnt be more happy that the representative found a way to make it work for me (since my service has been with AT&T) its people like this who go above and beyond to give me the same deal as a new customer that keeps me staying with AT&T!!I also had been a long time Xfinity/Comcast customer and the rep a few months back signed us up for Directv and Centurylink, this has been an absolutely amazing experience. Directv is an absolutely wonderful product (pretty much the exact same as Comcast, if not better cause of more sports offerings) and Im saving $100s!! Go in and see one of their reps and ask about this, and I assure you that theyll get you a good deal like they did for my family and I. Best part is that I got to stick it to Comcast! Haha.Finally, the rep checked and made sure I was on the right plan that saved me the most and had all the right discounts and I really appreciated his efforts in saving us money.Thanks AT&T!!

I dont have service with AT&t and I didnt get anything at the store but I went with somebody who does have AT&t and the store and the employees seems pretty good

Terrible customer service. Jeremy cancelled my appointment to make the sale. I overpaid. He didn’t even set up my phone! Then they set up autopay without me knowing on a family plan. Worst experience with this store yet!

Angelina is great and always takes great care of me and my family. Will definitely keep returning to see her when I need my devices. She is a huge asset for your company!!

Nothing but Knowledge, Help and Happiness!!!YouAllRock!!!