My faith in FedEx customer service has been restored thanks to Stephanie at this office. She was able to track down my package. As it turns out the recipient misplaced it! Thank you Stephanie for following up on this

Only three-four people allowed inside at a time. They are personable.

Highly disappointed. I thought UPS was bad....FedEx has gotten worse. I had some very important documents mailed to me and directed the package to be dropped off at a FedEx onsite location instead of being left at my front door like I have seen them do too many times to count.I get off work, go to the location yet nobody knows where it is...in fact the person that SIGNED FOR IT doesnt even work at the FedEx onsite location! So now folks playing with the mail...thats like a federal crime, right?

My package was supposed to be delivered Monday before 12pm then was moved to the end of the day Tuesday. I received notification my package was delivered I seen the FedEx guy delivered to and apartment below me. I got to my door my package was not there. They put in a claim for the driver to say where he delivered the package he had 24/48 hours to respond!!! It has now been 48 hours it should not be this hard to get in contact with a driver!! Nor take this long! I will definitely not be shipping with use guys again! I spent good money on that package...: y’all really deserve half a star

Staff was very helpful. Made my return process quick and easy. I was even offered the free shipping envelope to keep from having to purchase one. Great experience at this location.

The people are always friendly and efficient. My favorite FedEx location.

Address had 1 extra zip code given by shipper, fedex apparently resolved the address by 10 am, but still couldnt get my package to me that day. I called and asked shipping office to hold my package and I would pick up Monday. Go Monday morning clerk says its gone on the truck. I asked why that happen she just kept repeating. Its gone. This was a package that was vital to my customer having a good experience with my business.

Very dissatisfied! First they said my package was gonna be delivered on the 10th then it got pushed to the 11th then the 12th!!! It was supposed to be here by 2pm today! Then they moved it to end of day & I still didn’t receive my package! So I called now they talking about tomorrow which is SUNDAY from 8am-2pm. This is ridiculous & VERY UNPROFESSIONAL!!

Hidden in the back of an office park, you have to know this place is tucked back here because youll never see it from 12th Street. After turning onto Westpark Drive its back a bit and at a bend in the road on the right.I drove in from Conway on Saturday because I wanted to get a package delivered on Monday. (All the drop boxes and receiving centers nearer me will just hold it till the next regular weekday pickup, at best. The FedEx facility in Conway isnt even open on Saturday.)The staff person was friendly and efficient. I moaned about an important shipment that had been misplaced and missed a deadline and she was suitably empathetic, as the folks on the phone has been when it got misdelivered. So they have good customer service training.And maybe because I moaned to enough people on the phone the missing package got delivered together with the new one even though it was four days too late for the end of the year deadline the first one needed to meet. [Oh there I go again, moaning about it.]When I arrived, at about 1pm Saturday, I was the only customer, so I had my pick of social distancing spots to stand on. As soon as I walked out, one more customer arrived. So at least that day it was a great time to ship via FedEx.

Easy in and out for getting my item shipped. Convenient kiosk for creating your own shipping label in the lobby. Friendly staff.

Very nice staff here, simple, quick & easy in & out

This place was great...fedex overall...not so much...

I had to wait for an hour to pick up my package because the driver apparently left my package in the truck.

This is a great location for a fast FedEx service with the warehouse next to it.

Great employee, very professional

Was very easy and convenient. The lady working at the location was extremely welcoming and nice. Something rarely seen in these times.

Very nice place. The lady who waited on me was very nice and very respectful. LOVE IT!!🤗🤗🤗

Staff was friendly and helpful 🙂 mask rule was in place for everyones safety.

Our childs important medicine delivery did not arrive at our home. The nice associate Madison was able to find the package and we were able to get the medicine just in time. Thank You Madison for saving us a trip to urgent care that we cant afford. You really are a lifesaver.

It would be nice if your phone system worked correctly. I have been disconnected 4 times now and I am entering the correct information. Ill go back to UPS.

Everybody is nice and polite and quick

Was a driver issue. Stated that I lived in a gated community and couldnt deliver. No I live at the end of a dead end road and I was home all day.

Very helpful.

Great job getting packages out!

Every visit to this FedEx is always pleasant workers are always nice and helpful.

They sent my box to wrong address

The guy was all by himself and customers inside while more outside but he handled it very professional. Answered our questions and even help get us in touch with the people we needed.

Right now it says it is open on the website however, I drove almost an hour and they are closed. I understand it is New Year’s Day but many business are still open and if you are open it should reflect this. Just a thought.

Wonderful service and the clerks were helpful and concise with their explanations.

Wont be shipping Fed x again service and customer service is bad

Paid extra for delivery on Saturday. Was told the address is wrong but they delivered yesterday and scanned the package stating it was the right address. Perishable items and the 1800 number cannot get in touch with their dispatch. They wonder why they are doing so bad financially

Worst customer service ever! How filled out paperwork multiple times to always leave deliveries at our office whether we are here or not. Cant seem to follow simple instructions. Needed package today as it was already a day late. Cant have the driver bring it back or tell me where they are so that I could go and meet them. Never have this problem with UPS!

Lost my package and waited 1-1/2 hrs. For them to fine it. Round it 2 days too late!! Terrible service!!

Attempted to deliver one time, left note saying it was second (not final) will try again the next day, never did, then they sent the item back. I didnt go pick the item up because the facility is almost an hour out of my way. I know that they didnt try because I was home all day both the day before the second attempt and the day after, when they were going to try again. Now I will have to reorder the item, and hopefully it will arrive before Christmas, since it was going to be a gift. Also, why do I have to sign for a throw blanket, but you (FedEx) will leave my $500 Dyson vacuum cleaner on my door step (at an apartment complex) in the box that it comes in, not even wrapped in brown paper, without asking me to sign for it, or leaving it in the apartment office? Also, the office will sign for packages on behalf of the tenant, and the delivery drivers are supposed to know that.

This is a sorry delivery co. I did not choose them the place I ordered from did. I got a text my package was out for delivery in the early morning. Why did I have to file a complaint because I never got it. I normally avoid any site that ships through FedEx, for many years now. I Hate their non service, this site got by me. I wouldnt ship a leaf across my street with this company.

Ok

Had delivery changed twice now. Package was on the truck to be delivered today (2/6) after being rescheduled from Thursday (2/7), by 8 pm. Now, all of a sudden, my package is back at the facility after NO ATTEMPT to be delivered today, even though delivery trucks have been seen passing by. It is now being rescheduled back to tomorrow. UPS and USPS, I have zero problem with when it comes to shipping. They even get my packages here earlier than the delivery date. Fedex needs to get their services figured out.

Very attractive personnel

They delivered my package to the wrong address.

Clerks at desk were knowledgeable and very courteous. The line moved very quickly.

I like it due to its fast and comparatively cheaper parcel service.

Unbelievably HORRIBLE service! They refuse to follow a single simple request to place our PERISHABLE DELIVERY in the shade underneath the roof and instead literally throw the box in front of the door, ring the doorbell and run back to their truck. SOMEHOW UPS and USPS manage to read the instructions, but FEDEX? THE WORST DELIVERY SERVICE IN NLR!

Best place yo FedEx something as its the last stop before getting in the plane.

Quick and easy, thanks for the help!

Get you on your way too finish out your day fast and furious intake happy to know that they 0pen till 8:30pm

Gets the job done!

Quick and easy. Has great hours.

My friend was in and out and got what she needed!

The worst FedEx shipping center I ever put my feet into not something to brag about FedEx needs to Fulda labor on these people

Great service,

Helpful and professional emoyee

Very helpful and nice people.

Helpful and reasonably priced

Helpful staff . Professional

Great experience with Very knowledgeable employee

I was in and out no trouble!

Friendly and helpful.

I had a terrible experience here. I was charged double for some packages I sent off.

Always fast with in and out services.

Quick in and out package pickup!

Absolutely horrific service.

Nice fast & professional

The man barely spoke to me and did not seem a slight bit interested in my problem.

A lot of problems and my package was lost

Very good and friendly

Lady was rude this morning. I called back to see if my account was noted to leave my package at the office instead of at my apartment. She said it was and didnt ask for my tracking number, name or anything and hung the phone up.

Leroy is VERY helpful & friendly

Great price and on time delivery

Its FedEx whats not to love.

Nice helpful staff

Quick service.

They couldnt find my house so I had to come pick it up nobody was here very lousy customer service.

Very cost effective

Convenient and fast service

Put a sticker on my gate, did not attempt to deliver, knock on door, ring doorbell, nothing. Called 15 minutes after seeing sticker and told could not deliver and wood deliver again next day. Sorry customer service.

Friendly staff

Fast efficient service

Fast service

Great customer service

Deeply confused. They have listed that they are open on Saturdays online. In person their sign says they are closed.

Hard to find, closes early

Great customer service

Fast, efficient service

Long wait but friendly employees

We love

Fax machine works from time to time.

Would not ship with anyone else

Good service

I was in and out in little time

Friendly customer service.

Ok crew

Dependable

Great

Friendly staff.

Thanks for the the assistants