Cory was so helpful, friendly and knowledgeable! Gave me great insight on the new iphone features and advice on what to get when I do upgrade. Highly recommend having him help you if you’re coming to this location.

Waited a lil too long to be told their unlimited costs me 70 plus bucks actually 65.00 plus tax. Thatsthe without a contract.

They didnt have the phone I sent in for (any new galaxy note) and my second choice was on backorder and they said it could be a month... I love this store and the employees are great. This is a supply chain issue that they have no control over. I am upset with VZ but the staff couldnt have been any kinder

Friendly knowledgeable staff, always ready to assist you with your needs.

Needed to get one of my 3 lines removed. I had tried to do it online on October 1st but to get a call back I would have to make an appointment for October 4rh. Went in & found out the store is only for sales or paying ones bill.

The General Manager and his tastless employees are absolutely absurd. My Husband came in to get help with getting his watch connected to his plan. He filled out the online form and the GM along with his Minion decided to get hasty because they dont get their commission. The corporate store is supposed to be helpful, yet, the Authorized Retailer was very nice to him. Be glad I wasnt there, I would have embarrassed each and every single one of you for how you treat your customers. This will get handled now that I am involved.

Great sales guy helped me and got what I was looking for and answered all my questions to the best of the salesmen ability.

Kortney provided excellent custmer service. I needed a easy to use touchscreen for my mom and he was very knowledgeable about the phone that would be best for her.

Verizon Employee Cody was very helpful and courteous, he facilitated our phone issue with confidence and efficacy.

Fast and to the point.

They handled everything that needed to be done.

The employees was nice and helpful. But told me what was wrong with my phone was wrong.

Very helpful

Marcus has been extremely helpful and patient. He is about done with the port process,

I joined Verizon after 18 years with Sprint. The network is better, but the customer service in abysmal, and that’s something coming from Sprint. I joined your company in February. The sales man was very friendly and personable, make a good sales experience. I was given the phone and told all of the instructions were clear.I get home and things are not clear. I try to use the customer service to help me finish setting up the phone. For some reason, it took a long time, but the phone was finally operational. However, over the past 5-6 months i have not been able to get any help with any of my issues. I went by the store and was told i would have to contact customer service. I tried this 4 times by phone and 3 by chat, each more useless and unable to help. Although i registered my information as directed, i never received my 250$ gift card as was part of the promotion. To that- i was told too bad so sad basically. I also have not been able to take advantage of the free Apple Music. I have logged my credentials out of everything and still Verizon doesn’t pickup its promised share of the bill.Now my phone cracked very slightly and i lost the screen- it went black. I took it in and he said my only option was to pay 200$ and use the insurance. No inspection to see if it could be something fixable. It was very disconcerting that the next employee over had customers waiting for his help. He was taking the time to provide service to the customers and not just sales. Calling the back office, asking specific questions for the customers, walking them through the explanation.... I was told by the rep that most recently helped me that “Verizon is large, has something like 45k departments, and I’ve worked a lot of them. This department (indicating the retail space) is for sales. You will need to contact customer support.”I explained i had already tried 7 times with them. All you do is get shuffled around.I had heard a lot of good before choosing to join Verizon after leaving Sprint. Too bad it’s been an awful first impression I’ve been given. Teach your employees what ownership over a problem is, or hire me to do it for you.

I went in because my phone turned off when I plugged it in. Kortney and Preston helped me as soon as I walked in the store. They were very helpful and nice, easily the best experience I have had dealing with cell phone issues. I was probably in here for about 5 minutes so they are very fast. I will come back here.

Eric always takes great care of me. Im in and out quickly every single time.

During these unique times for shopping, Brittany was a breath of fresh air!

Social distancing, Customer Service all excellent

Even though it was almost closing time, a manager treated me as though he had all night to help me figure out how to access my voicemail. He was polite helpful personable and very efficient. I was out the door and on my way before they needed to lock the front doors.

The employees seem reasonably knowledgeable but not particularly so and service seems to take much longer than it should (while being helped, I have no experience waiting in line). Its also awkward having a rent-a-cop hovering over everyone while everything they sell is also tagged with security systems. Ill take my business to other retail outlets.

Christian was amazing. Wonderful customer service!! Love this store.

Eric the Sales Rep was very helpful & friendly. He was very knowledgeable about my phone. He made my experience in the store great. He relieved my anxiousness very quickly

Always a pleasure

Good central location and the employees are helpful and friendly. Its never extremely busy any time Ive ever been in.

Fast and accurate boom 👍✌️5/27/20 BAM Again On Point 🦁✌️ today

Our specialist David was very helpful. He answered all of our questions thoroughly and honestly. This is the best customer service I have received from a phone carrier. You guys rock!!

I took my phone in with very low level sound, although the settings for all sounds & alerts were at the max.The Verizon rep gave my phone a thorough cleaning. Now I can hear ringtone & other sounds from several FEET away...no problem!

Edit!! BEST BUY does have stylus you can try s you can make a better informed decision when buying a phone with stylus. unfortunately the apparent manager, Preston, does not know how to talk to customers and is ok with losing business. customer service is easy. so when people fail they deserve to suffer consequences. loss of 3 note plus now. thanks best buy!! too bad verizon.sent one of my employees to this store to but a Note so she could design for work. they did not have a stylus for the note for her to try. how can you spend 1000.00 dollars on something you cant test before you buy? when I called and talked to Preston, who said he was a manager, he confirmed that they dont have any. when I asked how hard it would be to have one or two for customers to use in order try out, he said in a sarcastic manner that sure Ill call all the other 1000 stores across the country to let them know to start carrying them yep. I spend 700 a month for Verizon at my business. atleast a 1000. a year at that store. no more.....

Great store. Centrally located. Very fast bill pay but anything else may take longer than your lunch break

Great people. I am not tech knowledge. They help in keeping me in service.

Chase is extremely helpful and did everything he could to help us out with purchasing SIM cards during our visit to Little Rock. Despite some system glitches, he persevered and got us sorted in the end. Would definitely utilise his services in the future!

I love going to the University Verizon store. The people their are friendly and very helpful. I dont go to any other Verizon store.

We might as well have not been there at all. There was one other customer in the store (a female by herself) who had all the employees (all male) attention so no one wanted to help us. Too bad - we were ready to buy two new phones today.

Great staff,they work hard to solve problems and very personable and friendly

Not very helpful with a devise that came from them thats out of contract pre owner upgraded and gave me the phone. Understand manager Clarence job is to sell me when he said only if its coming back to us for service. Otherwise we cant help. I considered change but noooooo. They DONT need my business NOW or future. Phone monopoly is quite an agravating game. :(Although current carrier refered me to this waste of time...

Every time I come in Mr.David gets me right every time he’s patient, kind and very helpful no matter how long it. I always walked out satisfied with a smile on my face.

Great in country areas

Went in to get in upgrade and the associate showed no interest in taking care of that. Told her I needed a new phone since the one I had was having a lot of technical issues and she didnt care even though I was less then a month away from being able to upgrade. We have a family plan with them and my other family members upgraded a month early no problem. She stated I was wrong on that? But I was there. Overall she seemed just too lazy to look into this for me. Its been numerous times I go into this location and its always a let down. After this I went to the one on Cantrell and they took great care of me. I suggest going to that one instead, theyre not that far from each other.

Good service and friendly staff wait time short for customer service

Visited in the Midtowne location. My hat goes off to Steve. Ask for him when you need service and congratulate him for being nice, polite, and attentive.

Difficult to discontinue deceased persons phone. Nice employees. Just difficult procedure.

Great customer service Mr. Eric Brown.

Excellent place to get a phone very helpful staff I would recommend them.

Been with Verizon for years. Now although we shop on line..We get better Service that way.

Eager to help, knowledgeable of their products, often can resolve issue with your phone without having to send it for repairs.

I love this place

Steven was super helpful and got us figured out quick.

David is wonderful! Very helpful and knowledgeable.

They have knowledgeable and polite workers. They are friendly and helpful.

Great ambience and great spontaneous service. Tia and Samantha are the ones you want to meet for the wireless needs.

Top Top Top. Been with “Verizon” since pre Alltel days.... I’ve Been in countless stores half way around the world, and coast to coast! From store layout, to customer service, it could not be better. Unless everything was free!!! HaHa. I would recommend driving across the metroplex just to use this store! And I don’t write reviews.... Ever!!! Kortney was my guy and, Awesome! But my gut says 99% Of then would’ve been great! Or fired! And that means something to me in today’s culture!!!

Excellent service.

The customer service is excellent! Friendly and helpful reps!

Really helpful staff. They deserve more stars.

Had to wait to find out that my pay card account is hacked and hijacked. Have to go without phone service.

They handed the phone to me and walked off. Guess setting up a new phone is not customary anymore in the wireless industry.

These people have given us so many lies and excuses about my husbands state employee discount and our higher than normal bills for the last two months. My husband asked how to get the state employee discount and they said it wouldnt be worth doing since it only applies to a family plan and we had separate lines at the time. We recently switched over to a larger gigabyte plan because it was cheaper and they tell us they cant apply the discount to the current bill because it has already been billed out. Their excuse is always, we cant make any changes until the billing cycle is over. Bunch of crap! What about crediting my account in the next billing cycle for charging me for two plans that not telling me the older plan wasnt finished yet? So we get penalized for their mistake!

The staff is very knowledgeable and always friendly. My go to store!

Wouldnt sale me a charging cord without base although they had them

Came in with a defective phone and they helped me take care of it in a timely manner.

Really like the new personalities in this store. The previous staff were neither helpful nor friendly... The new staff has really changed that around!

Fast at getting help and inform you on the dos&dont s

The store location wasnt very busy at the time that I visited, so I was able to have triple the assistance. Thanks for taking good care of me guys!

Verizon in general I have found very hard to deal with regarding customer service as any problems you have that shouldnt necessarily be yours not having been caused by your own carelessness are generally kept your problem but I have had some helpful people at this location that being said if I could convince family members to switch I would absolutely but be with Verizon

Wonderful customer service, the agents went above & beyond!

They are always helpful and polite and the store is clean.

Staff is very nice and helpful

Got great service from Eric. Spacious, well stocked store. Plenty of parking.

I like Verizon they took care of every problem I had I dont have any thing to say bad about them

Went to fix my phone and employee deleted apps that I use daily with out my knowledge till I went to use them and discovered they were gone

They were very helpful and tried to fix the problem.

Customer service representative was very knowledgeable and attentive

Great customer service.

Soon will be canceling my service

Great customer service!!

Great staff very helpful

My favorite cell phone store

Love the digital sign in

Bring out the ASUS ZEN PHONES!!!

Best phone service

Today I went by and and the store was packed, then I found out it was because the network was down. Thank God Im with at&t. Can you hear me now?

Was instructed by Verizon customer service to go here for an issue..... Zero help, wouldnt even access my account to read notes on account.

No frills in and out

Super friendly & helpful

Such a wait. Service was so slow. Our staff person was having a bad day a s didnt care about helping.

They were very helpful

Very responsive and helpful.

Only go when have phone trouble, always helpful.

Tried to help gave us over to phone tech

Unbelievable service and salesman

Verizon doesnt care if you use them or not

Friendly staff... Got me in and out...

Great customer service..!

Love this placecask for LC

Phone was not working great help

Friendly and helpful staff

Great Service

Great service

Excellent Service!!