I would highly recommend this store. Manoj and Jawed had the utmost attention to detail and went above and beyond to help me!! Best in class customer service.

Mary Rivera Assisted me and my wife and she was awesome, very courteous, helpful and fast. Explained the options I had and I was very satisfied with my experience. She is definitely an asset for your company. I will go back again. I am going to send all of my friends and clients to that store.

Incredibly aggressive sales tactics, withheld information as to the best deals for me as a new customer coming over, horrible experience.They did not provide any information as to the terms of the contract, nothing to sign, just a lot of fast talking. Regrettably, I did not do my homework before visiting the store and will now have to deal with it.

Jawed Muti helped me get a new phone and walked me through each step to get it the way I want. I’ll keep him as my go to associate and I suggest anyone else looking for good knowledgeable help do the same!

Abdullah at the AT&T Leesburg store provided top notch customer service and helped me set up 3 phones!

AT&T has a $55 dollar restocking fee which the sales consultants are not held liable to tell you before purchase. It is written in small print after you purchase on the back of the recipet. This creates it so there is no protection for the customer and no accountability for the sales consultants as they dont have to provide anything in writing stating the $55 dollar restocking fee. Shady practice!!!

Maria Miranda and Joffrey Castro gave excellent service. They knew what they were doing and they helped us with everything we needed. They made our time there very smooth with no problems.

Jim Schonitzer did a great job finding and getting me a much better plan for less money. Professional and very knowledgeable. Really took his time. I have to admit hes been the first one to really care.Thank you Jim

Had issues with my phone, and Abdullah and Jin let me stay a little after hours just so they can help me out as much as they could. Genuinely great people.

AT&T store carries all phones and the staff are excellent at helping phone choices, set up, and finding best deals with AT&T.

We just purchased a business plan through the Leesburg Virginia store. Our sales person James was one of the best sales guys I’ve ever worked with. Knowledgeable, very friendly, patient, and not in anyway pushy. He also worked hard to give us the best pricing. I would definitely ask for him personally if I were going to that store.

EDIT: I visited the store again on 9/17 to add another line, order an iPhone 12 Mini for my mother-in-law, and treated myself to the Series 6 Apple Watch and Abdullah helped me again. He remembered me from my last visit! I was blown away, yet again, by his positive, friendly and helpful demeanor. What are you waiting for? Go ask for Abdullah!Abdullah was awesome! It was great working with him. He was friendly, helpful and patient with my wife and me as we nervously transitioned from Samsung Galaxy S8+ to iPhone 12 Pro Max. He made the whole experience very easy and seamless. He was able to recommend cases, applied our screen protectors perfectly, and had us out the door in about an hour. We had a bad experience at the Dulles AT&T and were apprehensive about upgrading our phones, but we had such a great experience thanks to Abdullah. We love our new phones and will definitely be back in the future.

John made my phone purchase very easy and quick. I definitely recommend this guy.

Jin, the sales rep, patiently explained our options and took care of my whole family for 3 hours.

These people were rude and short with me and didnt believe what I was telling them when I clearly explained to them my issue. The manager was ok and ended up handling my issue but one of the sales guys was not great, it was not a pleasant experience.Now, there was a lovely sales lady that was chatting with me while the other guy left me there with no explanation. She was pleasant and friendly and made the end of the visit better.Seriously, the initial guy I saw needs to be a little more respectful and not treat people because hes judging a book by its cover. Im a young woman so he didnt take me seriously but luckily his manager did. Ended up getting my situation handled and had a nice chat with the other sales lady so it turned out ok in the end.

Great experience at AT&T Village Market. I received excellent professional treatment from Abdullah and his manager Manooj.

I had a great experience at this store, the customer service was amazing. John, Abdullah, Freddy, and Jeremy were very informative and helped us with a lot. Not to mention that they were so patient with us even though our visit took a very long time, it did not bother them at all. They treated us with so much kindness. They gave us great advice, were all incredibly sweet, but most of all friendly with us, I definitely recommend going to this store and asking for these guys if you need any help at all. 100/100 would definitely recommend.

JIM IS THE MVP! AT&T give this man a raise! He is the epitome of an outstanding customer service representative. I came in with a billing issue after calling back and forth between customer service, billing, finances, and collections which all led to dead ends. I was pretty frustrated after being led in circles and thought I was just gonna be in an endless loop until I found someone who would take the time to look into my problem. Jim immediately called customer services and spent 30 minutes on the phone with me and the representative from customer care and I finally had a resolution to my problem. You don’t see a lot of people who genuinely care that much to help other people even when it’s part of their job, but Jim went above and beyond and I’m truly grateful for his help today. Thank you Jim!

Blew a two line 3 year contract just because my trade in phone was not worth $30 and could not get the discount on a new phone.... lost a 15 year loyal customer to Verizon

Other than e Wuhan Red Death restrictions it was great. Very helpful staff, upgraded 2 phones.

My att experience with Maria Miranda was exceptional! After upgrading online and it no being yet processed Maria was able to explain why and what was happening. So I’m order to satisfy what I was expecting Maria went out of her way to redo upgrades and sit with me over an hour to figure everything out and get my new phones and apple watches! I was so bummed when I arrived but Maria fixed everything and I left with a big smile! Maria with her courteous attitude and willingness to help made my experience great!Thanks Maria Miranda!

There are not enough words I could say to even begin to describe how amazing and helpful this AT&T store has been to me. Victor, whom I believe is the manager goes so much more than above and beyond his duties to help and assist customers. He not only helped fix a major screw up on my account that occurred doing a transaction with AT&T customer service when I called the 800 number. He was so helpful, so patient, And spent all the time it took to figure out what happened and change it. He not only gave me the comfort of knowing everything was processing and being fixed but also gave me his personal cell phone number in case any further issues occurred. When a credit that was supposed to have been issued was not processed I just and spent all the time it took to figure out what happened and change it. He not only gave me the comfort of knowing everything was processing and being fixed but also gave me his personal cell phone number in case any further issues occurred. When a credit that was supposed to have been issued was not processed I just texted him and within 24 hours he had already fixed it and then some. This kind of customer service is very rare. If you’re in the area and need to go to an AT&T store MAKE SURE YOU GO HERE.

Jing and Joffrey are awesome to work with; made our visit to the store fun and informative!

Very good experience. Went back to the AT&T store Jim was just a great customer agent.

Joffery from Leesburg assisted me with all my items of concern and went above and beyond with customer service. Superior experience and thank you

Jin and Victor were so incredibly patient and helpful. They made us feel like we were the only customers they had, and they were in fact full (full as you can be following all covid precautions). I walked in with questions on a new phone and walked out with a lower monthly bill!

John,Jeremy, Freddy and Adboullah were very informative and patient. It was a very great experience overall. I felt that all my customer service needs were met.

I have always had a great experience with this store. From having to order a new glass screen protector for my phone to having them provide a copy of an old receipt, this store is on the ball. I have always walked away feeling well taken care of and valued as a customer.

After corporate giving us the runaround on the warranty (2+hrs spent on the phone), we came to the AT&T store. The manager (Victor) and Derek took care of us immediately. No runaround, no phone tag. The staff at this store rocks! Five stars!

Awesome service

This place deceives you. Made us agree to a contract that we were told was One year(also was confirmed by multiple phone representatives from AT&T) and now they sent us a bill with an early termination fee. I dont understand this company and their rules. The last 3 months have been completely screwed up. Our bills dont make sense anymore. A 12 month contract become 24 months. None of this was authorized. We werent properly informed (consistently jumping through hoops getting different answers from everyone) and on top of that, our bill literally has been over 300 bucks a month for the last 4 months. We were specifically told itd be 170-180 MULTIPLE TIMES. CUSTOMER SERVICE IS ABSOLUTELY ATROCIOUS. Canceling service is the only way to go after all this nonsense

I dropped by for what I thought would be a quick pickup of a new phone I ordered online, unfortunately the paperwork to release it took longer than expected for both me and the Manager, Jason, who was patient and determined to help resolve the issue. He knew I was on a lunch break and was respectful of my time.I returned later that day for a different issue and their customer service reps made sure to acknowledge me as they finished up with other customers. Employee Mike was being very patient helping a lady navigate the world of data storage, iCloud, and overall iPhone settings. He then went on to assist me with my issue until it also was resolved even though the store had passed closing time.I was very impressed with the level of customer service there, you dont always see that in retail these days. Will definitely return if I need to and highly recommend!

Maria was amazing!! She took her time with me and explained everything in detail! Great experience!

Maria and Jing were amazing. They were very professional and helpful!

I am very satisfied with Abdul and he was very helpful and kind . I am very glad to came to store and meet him

I came in and Maria miranda helped me right away and she treated me very well and helped me change my carrier and get a new phone for a great deal, great customer service, she did a great job!!!

Best service and everyone is great.

Great service!

Victor and Maria were fantastic with my complicated issue. They went above and beyond to transfer my service. Highly recommend.

Chose the Pick Up In Store option for a device I ordered online. I will never do that again if this location is the only option. They took several minutes to acknowledge me (annoying in a Apple store ripoff with no obvious service desk to request assistance), and after 35 minutes of waiting the three staff members were still assisting the same three customers, as the line of waiting customers kept growing. They may as well have been asleep. This location is the most convenient for me, but I’d gladly drive out of my way to avoid such a lousy experience in the future.

Jing and Abduhl at the Leesburg, Va store were extremely helpful and fun to work with. Highly recommend this store location!!

Great customer service.

We were being helped by Jim, who we were told works at another store and only came to this particular store because they were understaffed. Jim was unable to help us switch my fiancé’s number over from a different market (West Virginia). He tried calling retail support; and he spoke to the wrong department. We asked him to try one more time to call and try and get the right department before just giving up and changing my fiancé’s phone number (he has so many things connected to his phone number!) Well then a group of people walked in, and he shuffled us off to another employee, told them we wanted to change my fiancé’s number to make it easier (we didn’t) and went to help another group instead of actually trying to help us. I’m livid that we had to change phone numbers simply because this employee wasn’t willing to do his job and fix the problem.

I will NEVER go back to this store again. In years past I have purchased five phones from this store. Staff were helpful and courteous. This experience today erased all of that. Staff wasn’t interested in helping me AT all unless I was upgrading my service and wouldn’t let me purchase a phone without it. I even explained how many devices I’ve purchased there, including two iPads. He was having nothing of it. I told him directly I would never be back. Best Buy not only sold me the phone but did the entire set up in 30 min. Free of charge. SMH....Never will go there again

Went to check out and possibly upgrade my phone to the new active S7. The ones in display were gold color and green color. But I wanted to see the dark black color but it was inside some kind of water display.The saleswoman POOJA said they do have the black color in the stock but she absolutely confirmed that she wont show it to me unless I buy it for sure. Wow. I dont know what to say about about that customer service approach but it definitely made me not to buy the phone at all; never in this store for sure. And of course she was not friendly to begin with.Its high time to think about switching the carrier

Im not one to take time out and write reviews but had a truly exceptional experience at this AT&T store yesterday and thought the guys should know how much I appreciate their help.I had to return a phone last night and made it to the store just before closing. The staff was super nice & helpful, and my experience could not have been any better. Fantastic customer service.

Maria Miranda had a lot of patience and treated me great.

BEST CELL PHONE BUYING EXPERIENCE OF MY LIFE!! The entire team knows their stuff and made my process a very fast one!! Thank you Adam and the entire team who assisted me with my AT&T and DIRECTV accounts

This is the ONLY AT&T store I will go to moving forward. The entire staff knows their stuff!! Adam is remarkable and knows more about DIRECTV than anyone Ive spoken to before. The store manager is amazing and always goes the extra mile

Terrible customer service. We have wait an hour to simply replace a lost SIM card. There’s only 2 associates there, and they both work like it’s vacation.Strongly recommend doing things online in stead of walking in store unless you have ton of free time to waste.Never coming back.

We had a Apple Watch Series 4 on hold for us, and they sold it. We drove nearly 1 hours to this store just to find out that they sold it, “JUST CAUSE IT CHRISTMAS TIME” it’s ridiculous. Never shopping here again. Now we went to the sterling location and manage to have one order for us and they were nice about it. It was a Christmas present for me.

Maria Miranda was very good. Highly recommended.

Wow...AT&T is the biggest scammers ever. I just received my first bill and found out that their deal of trading in my iPhone 8 in for an 11 for a credit of 700 is now being broken up for 30 months and will take 2 to 3 months to credit. So my bill is currently 100 dollars MORE than it is supposed to be. Im within my buyers remorse so I can return the phone and get out of the contract, BUT AT&T CANNOT give me my phone back. So it takes 30 months to get the credit for my phone and if I return this phone, I cannot get my old phone back. AT&T told me they had service in my town and my house does NOT get service. Worst cell phone carrier ever.

This could have been a painful process BUT Maria saved the day and was fabulous!!!! She was so patient, knowledgeable and it was obvious that her priority is to HELP. So great!!!!!

Staff wasnt very friendly when I got there with my family! The guy that I asked for help was just rude. Was looking to upgrade my phone he knew nothing about the product.

Came to a semi busy store. A nice guy mentioned he would get me checked in ASAP.20 minutes later the “manager” looking lady came by to try to help but then I realized that the “line/queue” was 4-5 people deep and only two guys trying to help people. The manager lady was doing misc tasks including giving one of the guys a hard time because he was making a mess (aka working, helping a family).Wish someone could have acknowledged me sooner and let me know about the wait. Glad I didn’t wait in line for the next two hours to get helped because I would have canceled my service if I did. I tried calling on the phone AT&T service (after waiting 15-18 minutes) and had someone startig to help me before I left.What are these stores for? It seems like a miserable attempt to help people unless you luck out and get to one with zero other people there.

Here is a buyer beware story. Been with Direct TV for over 25 years. Switched my service to a new plan to get a better deal pver two months ago.. Installer told me to take my old equipment back to the store. I boxed it up and returned it to this store where I ordered the service. I was owed refund of 115. This was two months ago, no check. They charged my old account 285 dollars and now want 170 bucks which they have turned over to a collections agency. ATT has the equipment they have ignored several attempts to fix a problem they created. But they come after me, a 25 year customer. No one will slow down and tell the other that they have the equipment and issue the refund for overpayment. This is what you can expect form this store. I wont name names, but I have them, not everyone in there ignores the request. Dont expect the prepaid visa card either. Ill keep calling until they return the equipment to me so I can mail it in to someone or hopefully someone in there will get off their A and use a phone to call someone in their own merged company. If you are in charge in there, give me a call after talking to your folks. They know what this is about, they have at least 10 text messages form me. I will never use their service if you want to call it that again from that store

Wonderful store! Staff was friendly and very professional. Gentleman named Adam signed me up for DIRECTV and saved me over $100 bucks/month on my cable bill!!

Now yes very patient and helpful and extremely competent

Maria Miranda she was fast and quick got me in and out had 5 year old .

Maria Miranda was very helpful and professional.

The guy who was working with us to buy a phone and switch my husbands phone service from verizon to ATT was on hold with the ATT people who do that work and left us to sell 4 phones to a family so we sat and waited. He got the information he needed and continued to work with the family so we waited some more and then interrupted him to ask when we could complete the process. He passed us off to another representative. The price he told us for the phone was higher than the price Best Buy had. He told us that that couldnt be right as att sold phones to them (?) so, I went to the Best Buy web site and showed him the sale of $150 off. He didnt offer to price match but he did say we could stop the process right then but that we could call ATT and ask for retention and see if they would price match. We just got our ATT bill and the phones price included insurance of $8.99 and mobile protection pack charge of $3. The salesperson never asked us if we wanted insurance. The next day my husband went back to have the staff transfer his data. I got a message from ATT starting that his phone service was discontinued. When I called the store no one answered the phone. The second time i called a guy told me that sometimes things go wrong but that he couldnt help me. I told him my husband was there and maybe he could talk to him there. He said he wasnt on the floor yet and for me to contact ATT and have him authorized to make changes to the account. So...my husband is there but I cant talk to him to tell him about the problem with the service or that I will get him authorized right away because this guy couldnt be bothered to open the door from the employee area and tell my husband what was going on or get another employee to tell him. Not pleased with being left waiting while our representative made a big sale. Not pleased with the take it or leave it attitude. Not pleased with the non disclosure of the sale of the insurance plan. Do yourself a favor and go to another ATT store.

Very friendly staff! Management is very hands-on. One of the managers Mellissa was absolutely amazing!!

I use this store for my business and they are always willing to solve problems quickly. Easy place to do business.

Fast, honest...great service!

Best cell phone store Ive ever dealt with!!

Absolute Worst Customer Service Ever. They Lied about the pricing ( cell service) and pushed me to buy direct tv to get discount on cell service and when I received my bill They were not able to assist me.later I found out that they are on commission sales and they will tell you anything you wanna hear. STAY AWAY!!!

Maria is very helpful and delightful!

4/2/18 Experience:I went back to this store again to see about having a SIMM card transferred from my current phone to a better phone I had obtained. Previously when I went into the store, I found it best to work with the manager named Jason as the regular employees couldnt do anything right.Walked into the store and found that Jason did not work there anymore and a guy named Adam told me he was the new manager. I asked him for his assistance but was very stand-offish and told me that he did not assist customers; that I had to work with one of the sales associates.I explained to him the trouble I had with the salespeople in the past and was the reason I wanted to deal only with the manager. Adam grudgingly agreed to help me but had a very sour attitude about it.When I explained to him what I wanted to do, he said he could insert another SIMM card in my new phone but I would have to pay him $5 in cash. I had never been charged any fee for having an employee insert a SIMM card in my phone and this did not seem right.I asked Adam if they could put the $5 charge on my bill and he said no, I had to pay him in cash. So I left the store without having anything done as I felt that he was trying to scam me. Next I called the AT&T customer support number and told them about my experience with AdamThey told me that they do not charge a fee to insert a SIMM card in a customers phone. The person I spoke to recommended I file an online complaint against Adam of which I will be doing. I think the $5 he was trying to charge me would have gone right into his pocket.I am through being a customer of AT&T after over 15 years. Recently switched over to Consumer Cellular and am paying half of what was paying AT&T and getting much more data - 20GB compared to 4GB with AT&T.8-22-17 Experience:Went in to transfer everything from old phone to new Android. Salesperson James helped me and was terrible. First he said my phone did not have an SD card slot when I found out later that it did. He inserted a SIMM card into my new phone. When I left the store, I tried making a call on my new phone and it did not work. Luckily I had not driven too far so turned around and went back in the store and found that James had inserted the SIMM card upside down. Felt he did this intentionally as he seemed to have a bad attitude the whole time. He is heavyset man with glasses.This happened a couple of years ago:I went in to purchase a new Pantech Breeze flip phone for my elderly father. He was on a month-to-month plan as his two year contract had expired years ago. I told the salesman that we wanted to stay on the month-to-month plan and not resign a two year contract. He told me we could do that and the cost for the new flip phone was $50. I paid the $50 and signed on the electronic keypad as they dont show you what you are signing, you just have to go by their word.Later, I found out the salesman had lied to me and I had unknowingly signed up for a two year contract when I signed on the electronic keypad. I called AT&T corporate office and they were of no help. I would advise anyone going to an AT&T store to have them print out a paper contract for you to read before you sign on the electronic keypad. The salespeople will lie to you as I assume they get a commission if they can trick you into signing up for a two year contract.

Extremely competent friendly helpful and kind

I was there couple of days ago. I was going to upgrade my phone, since I have been with att for over 10 years, I never had any issue. An African American sales rep name Colay I think,He has a gold teeth. I cant really remember that well, He was so rude, when I asked him a question, He replied Do I know you? I said, I am a costumer, you dont have to know every one who walks through this door. I was there with my friend, and she had some questions about her recent purchase too. She cant speak english very well, so I was also assisting her with that too. Ive told him he was rude and he said I can call the costumer service if I dont like it. Ive already contacted AT&T through twitter and they want his name. I will post it on twitter. He should get fired. I left the store, and my friend came after me. I am not sure about staying with AT&T after this miserable experience. He was yelling at me, and walking towards me almost in threatening fashion. Unbelievable.

I just went to the AT& T store in Leesburg next to Wegmans to replace my wife’s older iPhone. What a rude and unprofessional staff. The assistant manager said our system is “down” so we can’t tell you what it’s worth for a trade-in. Then handed me off to a young lady (Sara) who before I could say a word walked across the store and wrote down the prices of New iPhones without even asking me what I was interested in. We I asked why should buy an iPhone from AT& T versus Apple she walked to the front door as to say you can leave NOW! We did, and I will never be back!!!

I wish I could give it 0 stars. Excrutiating waiting time (close to 2 hrs).

Kasey took the time to help me even if there was no sale to be made but only a problem to fix. Thank you.

Waited 50 min only to move up 2 spots in the queue. When I got signed in, I wasnt even given an idea of how long the wait could be. Finally when I checked with someone, I was told it can take another 40 minutes!There are 2 other ppl (probably managers) who are just sitting on their butts....get up and help ppl!

No welcome greeting! Waiting half an hour to be seen and still no one comes to help. I guess there is no urgency to make a sale.

Great customer service

Poor customer service

This is The worst customer service Ive ever experienced in my life

It was professional and fast.

Very helpful employees

Unprofessional. Verizon looking better every day.

Very helpful staff

Very bad customer service, I went to get help for a tablet and the employee never approached or explained anything about the product

Really helpful

Very friendly staff.

Thanks for the no help

Okay

Extremely hospitable staff.