I was so impressed with this shop. They were so friendly-definitely know what customer service is and how to do it. My repairs to my car were done quickly and correctly. I had them replace my struts and shocks and inner tie rods. My car drives great. The price was competitive too. I will definitely go back.
Everyone I’ve dealt with is always super knowledgeable, courteous, friendly, and helpful. The shop is immaculate. We’ve used CB a few times now and we’ll never take our vehicles anywhere else from now on. They send you a report detailing everything they find (with pictures!) and get your approval for each item before beginning the work. I’m so happy we finally found a trustworthy shop to repair our vehicles.
Dropped car off on Monday at 8am. Didn’t get it back till 5:45pm on Friday. Was told multiple times they couldn’t find out what is wrong till Thursday afternoon. Didn’t fix all the issues. Dropped truck off on Tuesday afternoon so the could finish on Wednesday. Called for status never heard back. Then the get mad that we we’re trying to find out status of truck. Will never use them again. Very poor customer service.
Yall are great. Friendly start to finish and wonderful experience from the coffee to the lobby music. Ill be back for sure and happy to recommend.
The service was great. I think just from the outside it is a great place to be employed. I recommend making appointments before visiting them. The waiting area is not like big dealerships but is as clean and if not well maintained. Will go again.
Not going to lie. At first everything was great until an incident happened and made me not feel like a valued customer. I went to pick up my truck and I just so happened to end up speaking to the manager. Told him what happened and that I was so upset. Carlos apologized and took care of everything! He calmed me down and said not to worry. He had my back and because of that I decided to go ahead and keep my truck there. After that they regained my trust back. I will update when I receive my truck.
After diagnosis was performed, it was determined that the struts of my Suburban had started leaking. OEM parts would take 2 weeks from Detroit. So an aftermarket option was available. I can honestly say I see no difference in the ride. I also saved $1000 dollars. I am very pleased with the service, the professionalism and constant communication. The best surprise was they delivered the vehicle to me when it was complete. I highly recommend Christian Brothers in League City
I had my car towed here for service because it was close to my office. I personally wouldn’t go back but encourage anyone to give it a try, at least once. Short version: they have warranty on their work, clean office, and text updates, but I didn’t like how they left my vehicle.I called Christian Brothers to give them a heads up that my vehicle would arrive in a few hours and they were super nice. They called me later that day kind of irritated and asked where the keys were. I didn’t know, because the tow truck dropped it off, but I said where I left the keys.The next day I received all kinds of fancy text message notification regarding the status of my vehicle. This was great! I loved the pictures of the recommended repairs - that’s why I’m giving them 3 stars! However, unfortunately my vehicle wouldn’t be ready this second day because they had to order parts. Third day, I followed up late morning for an update. A few hours later the vehicle was ready. Apparently it was a complicated repair, and I get that. The front desk agent was friendly and helpful. The waiting area was super clean and they had hand sanitizer, which is great during the pandemic.I was irritated that all of my belongings in my vehicle were thrown in the back of my SUV or in my center console. This seems unnecessary and just cluttered the back of my vehicle. I really wish they would have asked to move all of my items (phone charger, face masks, kids toys, etc). Did they need in my back seat where my kids toys were(no)? Why move these items? They didn’t clean my vehicle; they threw everything in the back of my SUV. Why touch my belongings to begin with? If you’re cool with this, definitely go here for service!
Best place around and only place I will take my cars. They are amazing at what they do. Thank you guys for being some of the best service around.
All of the staff were so kind, prompt and courteous. Liz worked above and beyond for me. Even performed tasks outside of her job description by calling/ dealing with warranty company for me. Thank you. Highly recommend these guys!
These guys have shown that they will do what it takes to get the job done and customers satisfied. I am very impressed with the type of business that these guys run.
Brought my Sons car in for starter, coolant leak, and check engine light, repairs. Diagnostics and recommendations were done within a few hours. Parts were ordered and vehicle was ready by the next morning. Always very prompt, thorough, and courteous about services performed.
Ms. Elizabeth was awesome and kept me informed of what was going on and extremely courteous, professional, and knowledgeable. The overall staff were friendly and always greeted and thanked you.
They where super nice and very efficient. Thank you so much i think it will me my new repair shop !!
Good service. Was not over sold any services that were not necessary to resolve issue stated when car was dropped off. Picture inspection was very helpful.
I had issues with my AC for about a week and after trying to take the cheap way out, I took my truck to multiple mechanics who could not tell me what the issue was. I found Christian Brothers Automotive, set an appointment and the following day my AC was up and running!Not to mention they were able to give me a ride to my residence due to me not being able to rent a vehicle at the time.I’ll have to be honest, the service was a little pricey but AC issues are always pricey, but it was completely worth it.I would definitely recommend and will most certainly take my vehicle there any time it needs repairs.
A check engine diagnostic is $135. They do a VERY thorough check of all the systems in your car. They were very sweet and professional, and provided me with a free shuttle to and from work so they could spend most of the day with my car. Communication was great, estimates were easy to read. Even if they are a bit pricey (not sure, I only did the diagnostic and then traded in for a new vehicle) it was WELL worth the money. I will definitely be going back!
Ambiant, courteous, friendly service. Kind, Christian, comfortable atmosphere inside their waiting area. The mechanics that service your vehicle will often come inside to meet and talk with you and escort you to your vehicle. The whole process was unparalleled to any service experience Ive ever received. Totally Awesome!!!!! Thank You Christian Bros
They are very courteous, helpful and thorough. Christian Brothers brought my vehicle back to its original driving state. I believe it drives better than it did before my accident!
Did what they said in a timely manner. Great service!
This would be my second time going to Christian Brothers. I set my appointment online for an inspection and was in and out. Staff was very nice! I plan to return for my future vehicle needs. Thank you!
I stopped in for an inspection and even though they were already busy and I was a walk in, they were able to get me taken care in an extremely professional and timely manner. I will definitely be returning in the future!
I was so very impressed with my first visit to Christian Brothers. I was searching for a respected place to handle my car maintenance. The process was easy, affordable, fast.They found a small break in my air filter housing and found a way to repair in an affordable way as opposed to replacing the entire unit like the dealership recommended. Saved me hundreds of dollars and gained my trust.I loved the texting system which provided me timely texts and pictures of what was going on during the maintenance process.I highly recommend!
They far exceeded my expectations. There is a true difference between an occupation and a calling. This company is lead by a calling. Great experience and communication all the way through.
My previous review was a positive one. However, this review is on the opposite end of the spectrum. I wrestled with my conscience deciding whether or not to write anything, but I feel compelled to say something simply because its the truth. Paying for a diagnostic fee that doesnt go towards the repair was my fault for not understanding the terms and conditions of the services provided. Now that I thoroughly understand and disagree with that policy, I will no longer patronize Christian Brothers Automotive. But that is not the primary reason for my complaint. My daughters serpentine belt on her vehicle broke on Sunday evening, and she drove it until the battery died since it could no longer be charged by the alternator due to the broken belt. I had it towed to Christian Brothers Automotive. As soon as they opened on Monday morning, I was there to get the services started. I told the service advisor that I needed the belt replaced, and I needed the battery recharged because the battery was drained after the belt broke. I was charged a diagnostic fee of $124.95 for them to tell me that the belt needed to be replaced, and the battery needed to be recharged after I told them the exact reason why I had the vehicle towed there and with a physically visible broken belt. And the $124.95 was not applied towards the repair, which cost $180.15 on top of the $124.95. They charged me $50.99 for a belt that costs less than $20. And they charged me $62.48 to charge a battery that AutoZone would have charged for free. Again...I did accept the charges because I just wanted my Baby Girls vehicle back on the road. Regardless of the reason, I accepted so, that part I do accept. But to charge me a diagnostic fee to fix what I said to fix on top of the charges for the belt and charging the battery and the labor for that is highway robbery...no if, ands or buts about that. Coming from Georgia, I was hoping that my wife, my daughter and I had finally found an automotive shop nearby to meet our maintenance and repair needs. Unfortunately, we will have to part ways after this experience. I did pay the bill, and I didnt argue. I did tell them that I didnt like what they did with that diagnostic charge, and it was wrong. But God will have the final say! Thank God for favor and sustenance! We also thank Him for wisdom! James 3:17 says, But the wisdom from above is first of all pure. It is also peace loving, gentle at all times, and willing to yield to others. It is full of mercy and good deeds. It shows no favoritism and is always sincere.
Over the last 3 years Ive brought multiple cars from our family to Christian Brothers. Carlos and his team are always honest and professional. They have fair pricing and quality work. Always a pleasure doing business there. If youre looking for a trustworthy local shop go here. Highly recommended!Thank you,Brandon Laub and Sarah Kidd
Needed an Inspection on my truck. Was asked if 45 minutes was ok. Was more like 30 minutes and done. Quick and courteous.Thanks men
I like it here but somehow after my oil change last week, my coolant resovior has no cap on it. Just a tube sitting in it and no one ever said anything to me. Had to find out a few days later when I was checking my washer fluid.
If you want great service and a comfortable environment go to Christian Brothers Automotive!!!! My expertise was well over my expectations. I was greeting right away along with the wonderful smell of cinnamon and the feeling like I was waiting in my own living room! Comfortable seating, free Starbucks coffee and water! The woman at the front counter made me feel like I was apart of the family! Even let me know that my oil changes there would be half the price I was paying at my old place. They offer shuttle service and one free oil change after three paid ones. She also opened the door for me and they had my car ready for me out front! 10/10 would definitely recommend!!!!
Customer service was tremendous. Driver vet courteous and prompt. Will use this business for future car needs.
It is so rare to find a business that exemplifies ethical responsibility and moral virtue. It is even rarer to find a business that I cannot find a single thing to criticize. Christian Brothers Automotive in League City is all together worthy of the highest praise. They honestly make you feel like you have a friend in the business.
Radiator tank and hoses burst and needed repairing. Got my BMW 3 series in by noon and got parts and had it done by 5pm. Cordial crew. Clean facilities. Really liked the emailed diagnostic and to-the-penny cost estimate for me to approve on line so work could begin immediately. Cost seemed to in the range of expectation. Will use them again.
Great polite customer service. Very honest and to the point not a run around if they can do it they say they can if not the also say that too. Lady a front desk very nice all the office people are
I took my Dodge to the Dodge dealership in Alvin they told me I had three broken bolts on exhaust manifold side took my truck to Christian Brothers for a second opinion they told me and showed me that they had lied to me and saved me thousands of dollars these guys are about as honest as they come and they did the job for me in one day. I highly recommend these guys. These people are about as honest as youre going to find
People are friendly and make u feel that you are not a nothersome.
I will never again go back to this placeI felt like I I robed for my moneyI had to keep calling and checking on my vehicle to see if its readyI paid 1200 for my service he recommendedHe said he would be abel to get it fixedAnd then I got my vehicle back my wife took it home and we had to return the vehicle because it was not fixed properlyThey had her on the run around And ask me for another 1500 To get a fixed which I assumed that 1200 was gonna coverThe The repair I will never step foot in that place again
This is my fifth time coming to this place and they keeping me coming back every time. This place is very clean and organized. The service is exceptional, fast and efficient. The repair cost is reasonable. Thank you all for takingreally good care of me and my vehicle!
Always give me the bottom line and tell me what the problem is! Highly recommend for anyone wanting long term service on their vehicle if you live in the area.
Best experience with a mechanic EVER. Great text communication- emailed estimate of work needed with pictures- no pressure on which repairs to get. Like I said- best experience I’ve ever had with a mechanic. Will never go anywhere else from now on.
Love this place! Friendly, honest, fast would recommend highly
Great Communication, service and explanation of repairs needed and why. Will bring our vehicles there again!
Always friendly, helpful and trustworthy. I won’t take my vehicles anywhere else for service.
Dropped in for inspection sticker; their bays were full. They gave me detailed attention and said it would be 1 hour. I walked at end of job at 1 hour and 4 min. Nice quiet wait in waiting room with Christian music. Will be back.
Vehicle repairs are never cheap but if you want honest, professional and friendly service. While trying to get the most for your dollar…THIS IS THE PLACE TO GO!!
Being new to the area, Christian Brothers Automotive was recommended by a friend for their transparency and honesty. I was pleasantly surprised to find their customer service excellent and can attest to their responsibility and transparency throughout the process. Thank you Derrick for answering all my questions and annoying phone calls about my car. I will 100% be using them for my automotive needs in the future and will recommend them to all my friends and family.
Great service in a timely manner. I definitely appreciated the courtesy shuttle. Will definitely use them again.
Monday morning my car was parked at my apartment with a dead battery. Within two hours I had a call in, received estimated and a tech at my apartment installing a new battery. Great service. Thank you.
Another typical mechanic shop. Way over priced trying to charge 600$ for a job that required a 120$ part and 20mins of labor and 300$ to change spark plugs. If you got deep pockets and no knowledge on how to work on vehicles then this place is for you. They will get the job done in a timely manner but way to over priced if you ask me
Went there ... league city location. yesterday and made an appointment for today 3/26/21.went this morning.the lady who did not introduce herself to me..was not nice .she said they don’t have the part after they knew i was coming today.she couldn’t guarantee that i would have the car back today... this is just a oil pan.she spoke to me like i was dumb .very condescending.i have been going there for few yrs .never spoken to that way .sad because it’s unnecessary and poor customerservice .
They are always so friendly and willing to get done anything that I need, even if I dont have an appointment. I will never go anywhere else!!!! Derek and Carlos are amazing!!!
I enjoyed working with these folks for maintenance on my van. The young lady behind the counter knows auto maintenance and the work was prompt and correct.
Always have had a good experience with this place. Always professional, courteous, reasonable prices.
I found Christian Brothers to be professional, timely, and the staff was so helpful and pleasant. Will definitely be using them again and would highly recommend them to anyone. Top rate.
Work was done quickly. Received updates often and detailed explanations of parts and labor. Happy with the service, my first time, however I Will recommend Christian Brothers and will be using them again.
Very good service,very easygoing and professional.Place is very nice and very clean
Saw a fantastic price on a Synthetic blend oil change and my little ride was in dire need of some TLC. Christian Brothers was so convenient. Right on the way home, fast service and very nice staff made my visit so easy. Would recommend them for sure!!
I have such peace of mind bringing my vehicle to CB. They are courteous, professional, and treat my car like one of their own. They also remember us every time we go in. I won’t take my car anywhere else. One of the perks is after getting 3 oil changes, your 4th is absolutely free!
This is the second time I’ve used Christian Brothers and I have never met a nicer staff. I would definitely recommend anyone to use this company for their vehicle maintenance needs.
Excellent fast service. Will use them again.
As usual, the best customer service and professional technicians doing great work at a fair price! Don’t bother going anywhere else! Way to go Andy! Tell your team thanks from Eric and Amber Bowers.
It pains me to write a negative review about any establishment but I have to warn people about this place. Weve had several disappointments in their service but the last experience put me over the edge. Either they are too incompetent to know how to read an oil dipstick or they are trying to lie their way out of helping their customer. My vehicle was getting about 8mpg less than it usually did after they serviced it & performed an oil change. I checked the oil and saw they had significantly overfilled the engine oil level. When I asked them to reduce the oil to the proper amount, first they said that has no effect on fuel economy, then they sent me a picture of the dipstick pointing to an incorrect mark of the fill line. I showed them the VW manual and they still refused to admit they were wrong about the oil level. With this kind of arrogance and incompetence I do not trust these people with any of my vehicles. See the attached pictures to back up my experience.
They tried to charge me for extra parts that I didnt need. So I drove my truck around the corner to a tire shop where they installed my brakes for half the price that Kristen Brothers wanted to charge me. I should have known better. My uncle took his vehicle there to get a transmission. And they tried to sell him a refurbished transmission for $3,600
They had a shuttle that dropped me off at work and later on picked me up. That, to me, was such a big help. Very impressed. Also the pricing wasn’t too bad. They were in constant communication via text and email throughout the whole process.
This is the Most Honest, reliable, and personable business Ive ever had the pleasure and opportunity of dealing with.Carlos is upfront to the point and goes out of his way for Customer satisfaction.I highly recommend them for all your needs and repairs.God bless you Carlos.Bill
Fast and efficient. Great customer service
This was my first experience bringing my car to these guys and I will continue to bring my car back.
I had ran over a metal object on the freeway I couldn’t avoid and it tore a hole in my oil pan and i was stranded in a parking lot. I called Christian Brothers Automotive and told them my situation and they said they could take care of me. They gave me a number for a tow company they contract with and with in less that 2 hours after having my car towed to their facility I had an estimate with photos and other suggested maintenance. I was blown away at how fast they were able to take care of me and the ease of their text app, I just clicked to approve and it was done. Car was done the very next day! I will take my car here over my dealership just because of how fast they are and the service was awesome when I really needed it!
While the prices are a little higher than if I went to my local dealership for repairs, Christian Brothers has always provided good advice, reliable service, and friendly staff. In my experience, the dealership does none of these things. I have found Christian Brothers to be very trustworthy.
First time Ive ever felt good about a mechanics work and their honesty. Very thorough technician and polite staff. They Sent text updates and pictures and always asked before performing any work so there was no guessing the cost of repairs. Overall best experience Ive had in a stressful Situation of vehicle problems
Going to Christian Brothers has been the best experience I’ve ever had with a mechanic! They are always so kind and take the time needed to explain everything to me. I tell everyone about them!! I go to the 646 location and will be a customer for life. Thanks for always making my car issues seem like a breeze to deal with.
I was very pleased with my first experience at CB Automotive! Carlos and Elizabeth were genuinely very friendly! All of the employees are very professional as well. I had an issue with my alternator and serpentine belt and they fixed the issue right away. They even gave me a very detailed explanation of the issues with my vehicle, due to the errors of a mechanic at another facility, which they didn’t have to do. The atmosphere is very peaceful as well and they are very big on integrity. Lastly, I was very grateful for the complimentary ride to pick up my vehicle when it was ready. My vehicle now runs as new. I highly recommend Christian Brothers Automotive - League City!
Took a little longer than I expected but a great price,you couldnt change the oil yourself for any cheaper
Had to have my AC system completely replaced. Compressor ate itself. AC work is never cheap. I did call around other places to make sure CB is in the ballpark of where it should be. Of course they were. I’m not looking for cheap because you get what you pay for. I’m looking for fair pricing with quality work. As usual, CB did great work. No issues with the new system. I highly recommend these guys.
I would recommend them to anyone needing service on their vehicle. They do a great job and they are friendly and considerate to their customers. I was also happy to learn they had a shuttle to get me to work and back since my repair would take a few hours. So convenient! Just fantastic all the way around.
Great service as they picked and delivered my vehicle while I was away. Will use them again!
I called for a quote to have the oil and fuel filters changed in a 2016 F350 with the 6.4 Power Stroke, Carlos quoted me $600. Next I called Mac Haik Ford and was quoted $318 these people are pure thieves! I wouldnt go anywhere near this shop!
My car was overheating, I can’t tell you what was fixed but I’m positive it was a hose of some sort 😅 I had a great experience and felt comfortable with the services and price point. As a woman, I have been taken advantage of in the automotive industry with this type of thing. Would definitely recommend to other women who may not have a ton of automotive knowledge. I will definitely be back.
Very honest and trustworthy. I had a coupon on my laptop, but couldnt find it in my phone, but they honored it anyway. Second time Ive used them and will continue to do so. Great people!!
I had a very good experience at Christian Brothers. I had a CV joint replacment and an alignment. The repair was done quickly and everyone was very professional. Compared to a couple of other quotes the price was very reasonable. I will definitely use them again.
I have been using CB for quite some time. They are professional and honest. I highly recommend them.
Great customer service.
I love there App for sharing information and approval.
Carlos and his crew did a great job on my Jeep. I will be taking all my vehicles to his shop. Thanks again!
Took two months to finish a PCM replacement, and they tried charging me $800 for an oil pan replacement. Utterly comical.
Theyre always super friendly and honest. Theyve never tried to screw us over like other shops Im not gonna name. Thats what keeps us coming back. :)
Needed an oil change but hate going to places like Jiffy Lube. Price was great and got in and out in no time. Staff was courteous. Will be going back for a brake check soon.
Awesome service. The staff was very professional and friendly. I will continue to use their service for my baby(my truck). They diagnosed what the issue was and took care of it the same day within a reasonable amount of time.
Customer service is OUTSTANDING! They ran a complete diagnostic, took pics of everything & sent them electronically. I was kept informed about their progress on my car throughout the day. A link was then sent with individual repairs and and their corresponding costs along with a way to authorize or decline each. Once the repairs were authorized I continued to receive electronic updates as well as phone calls. I was unable to pick my car up when it was ready so they delivered it! I will never take my car anywhere else. Thank you Elizabeth for keeping me informed.
Christian Brothers of League City, has always been professional, friendly and affordable. I have gotten very, good service each time I have needed any automotive services. Highly recommend!
First of all I love that they are a Christian based company! Secondly they offer a shuttle service and it was SUPER convenient. They were all super professional and friendly. I had an oil change and so far I’m happy.
Derrick went over and way beyond in customer service! He took care of very hard situation and was able to get the vehicle up and running! He kept me informed the whole process over several weeks! We praise the Lord for him! 🙌
Pricing is reasonable. The professionalism that really makes you feel like they care is the best experience. I wish I would have tried them out sooner. Very friendly, thorough, and most importantly honest. Most companies just try to say u need new air filters, belts, ECT and try to charge u immediately to gain more profit, but this company was honest and said I didnt need one yet but possibly soon and validated with pictures. I was blown away by the service and quality of care that I dont mind paying a few bucks extra for my oil changes and will definitely be going back for other services. Give them a try, Im sure you wont regret it.
When it was determined that the repairs would take several hours to complete, they brought me home and picked me up once they were finished. My car drives like a new car. I would give their service a 10.
Always a good experience to have my car worked on here.Very professional and they got my work done in a timely manner.
These guys are great. I drop my car off they took me home and also pick back up when my car was done. They had my car done way before the time they said it would be done.
Friendly quick service. Just needed an inspection on my truck and they were right on it. Have a friend who has used them before so I knew about them. Also they play great music.
Great service. Friendly staff. Very quick. Unbeatable pricing!
Great people great service this was 3rd time going there for my oil change and I will continue to go every time I need one
Professional, clean, courteous and friendly. Had some brake work done and I couldnt be more pleased with the experience.