Since the moment I stumbled on to Laurel Chevrolet, it has been an awesome experience. Kathy spoke to me on the phone for quite a while and really knew her stuff. Lucky for me, the stumbling led to finding out that there were already two trucks on order that no one had claim to. Ken sent me the specs on both and one was just what I would have ordered had I been going down that road. These two great people went above and beyond trying to accommodate many requests I threw at them. After the first phone call with Kathy, I had referred this dealership to a family member who lives much closer than I do.

Great customer service. I felt like Carson was trying to make our buying experience a good one. I would definitely recommend this dealership to a friend.

Very Professional. Out going. By far the best experience I have ever had buying a vehicle.

I have a long relationship with Ken Fichtner and he is always correct and honest with me. I enjoy doing business with him. This is my 4th purchase from him.

Carson, Jim and Ken were great to work with! Their prompt response to my purchase inquiry and understanding of what I was looking for and not being pushy or annoying was excellent!! I love my new truck. Make the drive to the Laurel, its worth it!!

Friendly fast service. Great hometown owned dealership!!

Everyone is friendly and courteous. the work was good and on time.

Carson was a great person to work with. He wasnt over barring and answered all my questions with straight forward answers. The gentlemen that did the finance (Jim) worked to get me an incredible interest rate.

I came in unannounced without a appointment to the service drive. Service door opened .... pulled in and was greeted with open arms. They completed my service needs and was out the door in no time. This dealership knows how to take care of customers.

Josh and his team took very good care of us! We had a great experience with Laurel Chevrolet. They were all so friendly and helpful. Would definitely recommend them anytime

Best car buying experience I have ever had. Ken and Kathy went above and beyond in helping us pick the right car and answering all our questions. Even after the sale, the whole team at Laurel Chevrolet follows through with maintenance and customer service. I will recommend them to family and friends.

You make an appointment and you get taken care of at that exact time! They are very competent, friendly and helpful. Perfect Service! Thank you!

Buying experience was so easy. Staff was amazing

Very knowledgeable and professional people. Enjoyed the service experience.

Our time wasnt an all day event, salesman wasnt pushy, liked that. Went out just to look at a certain vehicle and I feel that not being pressured was a deciding factor in the purchase of that vehicle. I will recommend your dealership to others, thank-you .

Went in for oil change and rotation. Refused to top off fluids even after asking them twice. Not sure oil was actually changed since oil guage not reset. Busted one of the wheel covers using a hammer to put them back on.

Kathy was great! My new truck is very cool. Everyone is impressed with the heated steering wheel. See you in 3 years for another new one.

Fast,friendly service.Whats not to like!!

Very engaging, efficient, timely service experience. Knowledgeable customer service, easy to discuss and understand some major issues with my vehicle. Was kept in the loop and informed at all phases of major repairs, there were no surprises. Very pleased, looking forward to utilizing Laurel Chevy regularly moving forward!

The staff is WAY beyond nice and helpful! Shari in Service is just so accomodating and Shawnee is the VERY BEST Tech I have ever had work on my Silverado!!!! I am a devotee of Laurel Chevy forever. Keep up the good work Guys!!!++

Your service writer when out of her way to address my issues. She kept me informed throughout.My issue had been addressed by Menholt Chevrolet in Rapid City and they said there was nothing wrong.4000 miles later the problem still existed.Thank You Laurel Chevrolet.

I was traveling on the Interstate headed to Iowa and the check engine light lit up on my new Chevy 2500 pickup. I called Laurel Chevrolet and they said to stop in and they would take a look. They fixed the problem with the pickup and I was back on the road in 40 minutes. Thanks for your great service.

I brought my truck in a day early and got it back a day and half latter for 5.4 hours of work?

Ken n Kathy are absolutely great to work with purchasing a vehicle. I would recommend everyone to visit them before u buy a vehicle.

Nice place to get a vehicle. Small town service, fair negotiations.

Very friendly. Good service!

They are very friendly staff and got my vehicle in and out in record time. from the service, the sales staff, the parts department and the manager. I felt welcome and appreciated all the time I was thereDana Wagenhals

Ken and Kathy Fitchner at Laurel Chevrolet were amazing to work with- I would highly recommend anyone to their dealership!

Very professional, well knowledgeable staff. Very fairly priced.

Good fast service professional handling of sale and paperwork truck was clean and ready to receive

I only go to the dealership to get my car serviced as they are great over there and so friendly and helpful

Great place they are so Friendly!!! Not pushy and very patient and they listen to what you are looking for and don’t try and steer you in a different kind of vehicle.

The dealership people worked overtime getting my specs. and ordering the new Silverado before the Employee Pricing expired. After the truck came in they were able store it inside for about 6 weeks until I was able to get back and pick it up. The business was handled over the phone, internet, and mail.

Were so happy that we chose Laurel Chevrolet to buy our new car. We found the buying experience delightful. From test driving a couple of different models right through to purchase everyone was friendly, professional, and informative. I will highly recommend friends and family buy their vehicles from Laurel Chevrolet.

Everyone is so wonderful to work with. My vehicle got done early and I was kept informed while waiting in the lounge of the status. They even showed me around to the sales dept. and the parts dept. in case I was in need of anything in the future. I will recommend to all my family and friends.

Laurel Chevrolet, in Laurel Montana is awesome! They did a great job in the purchase of our new car! Daniel, our salesmen was authentic, easygoing, no pressure which is refreshing! All the personal were heloful and answered all our questions! Worked around our schedule!! Will be recommending! A+++

Very easy to work with

All was good. Would be better if you remove jim.

The fact that I own a Chevy makes me feel dirty. The service at Laurel Chevy makes it a little better. Thanks Shari!

Cathy Fitchner has sold us 3 vehicles to date and we have always been very pleased with our purchases. Cathy always takes the time to find us exactly what we are looking for. Will definitely buy from her again.

Tracey was great. He found me the truck I wanted in the color I wanted.I would have liked to get more for my trade and a little more off the truck.

Everyone at Laurel Chevrolet go out of their way to make sure that I feel like part of the family. The service department is wonderful to work with. Even tho the part needed for the repairs for my vehicle is on back order due to Covid and shipments by fed-ex, I left there knowing that my car was not going to break down and they will call me when the part gets there. I recommend them to anyone.

Friendly people. No pressure. Knowledgeable. Answered all my questions. I don’t like salesman and these guys are cool!

Great customer service. Our salesman Matt was very friendly, outgoing, and patient. He never once pressured us. Neither did any of the managers that work there did either. They all made our trade a very well experience all around. The whole staff we spoke to were all friendly. Would definitely suggest to check them out! More than accommodating for us. It was our 1st time purchasing from them.

Was very happy with the way Laurel Chevy handled the sale. They found me the truck I wanted and made the transaction smooth.

Quick, kind and professional

I was a little disappointed that one of the problems I asked to have checked wasnt attended to.

Tremendous help and compassion for an awkward situation needing to bail out of a new Ford I bought to eventually leave to my son, but a Ford is not for me, and Sure not the Ford Explorer. Trade was as fair as possible, and was made possible thanks to personal customer care presented by Sherry Fields. Very glad she answered the phone. She was a straight shooter from first words she discussed how I might escape my discomfort with a car I bought for my son, but not right for me. Sherry made it come together professionally and with compassion. Great lady.

Big shout out to Matthew! Highly recommend him. Great guy, not pushy. If I said I wasn’t interested he went to something different. He was determined to get me into a car and he did just that. He even watched my little man while I took it for a test drive 🙂 Thanks again Matthew for a great experience!

We had car trouble in the mountains near Red Lodge, and had called other dealers who would not help us for 6 days. We were on a trip and needed to keep driving, and Laurel Chevrolet got us in right away, and we were back on the road in about 3 1/2 hours. They treated us so well, made sure we had drinks, cleaned the waiting room for us, and helped us find somewhere to eat. I have never been treated better! Thank you so much Laurel Chevrolet! You saved our Family vacation!

Not only was the service quick but it was thorough. Very polite and took great care of us while we waited.

Im 46 years old, and this was the best car buying experience in my life. Ken and Kathy Fichtner made every part of the process enjoyable, and they went well out of their way to make sure I had a great customer experience.

I had a great experience with Matthew as my sales associate. I recently bought a pickup from them. Although it was my first vehicle purchased from a dealership, my prior experiences at other dealerships had made me fairly wary of them. When I pulled into the lot in my beater car I got the same treatment as any other customer, which was quite refreshing. I never felt rushed or pressured throughout the whole process. The finance team was also very patient with me while I asked questions so I fully understood what I was signing. A week later when I called with more questions, I received the exact same patience and professionalism, even if my questions were a little silly. I highly recommend Matthew as a sales associate and Rimrock Chevrolet as a great experience to purchase a vehicle.

I made a service appointment after hours, on-line for early the next morning. I had no way of confirming If could get the service work done the same day. I had discovered a grinding noise coming from the left front wheel. I suspected a wheel bearing. Also the ABS, Stabletrak and traction control warning lights all came on at the same time. I showed up at 7:30 AM the next morning and was greeted by a friendly staff who said they knew I could get the service work started and then after a confirmed diagnosis from a mechanic they would give me a call. About an hour later they confirmed it was the front wheel bearing. They said they could get the car repaired before 5 pm the same day. I was thrilled with this news. I got a phone call in the afternoon saying the vehicle would be ready at 5 pm. When I picked up the vehicle the cost came in less than what I was quoted, then there were no extra charges, like Environmental fee, shop fees or any other charges of any kind. I left this business wanting to go back in the future since this was my first experience with this business. I felt I was a valued customer. I also felt this kind of treatment would extend maybe to the sales department as well, even though I was not looking to purchase a new vehicle. It is hard to get excellent service, no added fees, and just straight and honest charges for repairs as well as excellent communication. Thank you!

Great place to buy a vehicle from. Wonderful atmosphere. Kathy went above and beyond during and after the sale.

Andy and Chris made our buying experience very easy and straightforward. They were very transparent and forthcoming with any information we requested. We noticed a couple of very minor cosmetic issues with the vehicle and they were more than happy to remedy the problem without any hassle. Couldn’t be happier with the customer service we received and will definitely be customers for life!

Matthew did a very wonderful job selling my new suv!! 100% Satisfied by everyone in this dealership!

All of the staff in service and parts are very friendly and knowledgeable. I would not go anywhere else. Laurel Chevrolet s my preferred GM

My visit couldn’t have been better. I arrived at 7:30 without an appointment in a distressed situation. I had an electrical problem with my 2016 2500. The service manager assured me she had an excellent electrical tech that would be in at 8:00 am. He jumped right on it and had me out in less than an hour.

Great people very helpful

I can’t say enough about how easy it was to buy my car. Matthew was waiting for me at the door. We took a test drive which included the highway as well as the local road. I was able to get a good feel for the car.Once inside the dealership it was quick and easy.Such a nice change from being passed around and spending hours in the dealershipThe financing was quick, the paperwork was ready and signing was a breeze

When I went to trade in my car it wasnt for good reasons and the day I did I was greeted with a smile and a welcome. I explained my situation with my car and lean I had to put on another vehicle. I didnt care what it was going to take to trade in my vehicle to get the lean off, and normally when a sales person hears just how desperate one is, in this day and age people will take advantage of, but I was faced with very polite, respectful salesman that listen to what was going on and was willing to do what it took to make things work without taken advantage of me and screwing me over. In all my years that I have dealt with salesman I have never been treated so amazing until I met Jim and the rest of the employees, it was great to see how they all worked together as a team to help this process go smoothly. Thank You, to Jim and his crew for doing an amazing job!Julie

Ken Fichtner paid me top dollar for my 2019 Buick Encore, several thousand dollars over what his competitors in Billings offered me. He also met me half way on the oil change that was due, which he did not have to do. These great people have re-written the sometimes negative connotation of car salesmen into a very positive light. I would recommend them to my dear, 96 year old aunt, and anyone else looking for a new or used vehicle.

Matthew took great care of me during my most recent car-buying experience. He helped me find a great vehicle and was very patient and resourceful when it came to making the deal work out. I will definitely be going back to see him the next time Im in the market for a vehicle.

Not only would they NOT negotiate on the asking price of a used vehicle (our offer was only $700 less than the asking price of $13,400), the sales manager wanted to ADD $700 MORE on to the asking price. (Seriously??) He needs to take some classes in Customer Service, because he certainly doesnt know provide it.However, the finance manager was great. I would give her a 5 star rating on her own.

Always make it easy.Take care of my needs

Convenient website & Friendly, honest people

Buying a vehicle has never really been a good experience for me, but Matthew at Rimrock Chevy In Laurel made it easy and painless! Instead of spending 8 hours or more at a dealership waiting, I spent maybe a total of 2 after test driving 2 cars. Got a great deal and Matthew made it easy!! Love my new car!

The people in Service are always prompt and courteous. Highly recommended.

They were very kind. Answered all my questions I had. I appreciate they took their time to answer all of my many questions. And reasonably priced.

I had a check engine light on my tahoe and brought it into the dealership for repair. It was fixed in less than 2 hours and for a lot less money than I expected to pay. Quick and honest service and I highly recommend them.

Great to deal with. Had all paperwork ready for quick encounter. Respectful of my concerns about contact free experience.

The people are great! They dont push the sale.

Went in found a truck i wanted to trade for. I set an appointment to come back and get it thinking they would set it aside like most places, no they sold it the night before our set appointment then didnt bother saying anything till 9:30 the next morning in text... Congratulations you have forever lost my business!

First experience here 2 weeks ago was horrible. We were lied to from the beginning and wasted a whole day and missed a Dr appointment just to be lied to from beginning to end. I can say the staff were super friendly though Today we got a call from the president of Rimrock Chevrolet. He asked if we would come back in. I was very Leary at first, but after being assured that we were not going to get the run around again, I gave in and went. Im glad I did. I found out the employee that had lied to us had been let go and no longer worked there. Our salesman Charles was great to work with as well as Chris the finance manager. Jordan was super friendly as well. We walked out with what we wanted and felt that they did all they could to meet our needs and answered any questions or concerns we had honestly. I can say that my mind has been changed. This experience was what buying a car should be.A big thanks to all that helped us.

I always take our vehicles to Rimrock Chevrolet. The people are always so nice and pleasant to deal with. They also give military discounts which is nice to know and I found out that they give discounts for fleet accounts which I did let some of my friends know about and they were surprised to hear this. I highly recommend this dealership to everyone.

The people I dealt with were courteous, friendly, and eager to help. Even though I never bought my pick-up from them they went the extra mile to find my oil change was on the house from Chevy.

Quick friendly professional service

Nice folks. Got me in fast.

Charles and the finance manager made our car buying experience AMAZING!! They were extremely honest and didn’t sugar coat anything! After hearing a ton of bad reviews from any Rimrock dealership, we were hesitant at first to go through them. After speaking with a couple people who had wonderful experiences with Rimrock Subaru, we decided to give them a try! I am entirely thankful that we did! They have gained our business and will keep our business in future purchases! Thanks guys! You were great!! If I hear of anyone in the market for a new vehicle, I will send them your way!!!

Matthew was so patient and helpful. I had a no nonsense experience with him and the rest of the staff. I would definitely recommend them & I will be back for my next car!

They were very timely and professional about the work.

Everyone at Rimrock was amazing! They made one of the worst moments of my life so much better. I got a car that was way more than I thought I could. They were so professional and just kind. Will be sending everyone I know to them. Thanks Jim, christine, Andy and Kristie.

For one my girlfriend is pregnant 3 month and her mom is 55 years old she bring her car in they get some type of mission things worked on her car she bought the party it was a Malibu 2008 Malibu wasnt compatible to that car that she have guitar store $200 and they did not even switch that ignition up then have them push the car off a ramp then we went to pick it up today Hadassah t 4 guys push the car out the garage at least about 89 feet and went in leaving a pregnant female the push that car on the ramp then got a nerve to laugh when I asked him you know you want to let a pregnant woman push this on the ramp I never seen no disrespectful car dealerships but that one right there I wouldnt even recommend nobody going to that car dealership never saw nothing in Billings Montana like that and Im from Washington DC been out of here since 2011and one thing that really really made me mad when you have a little short guy that works in there that dudes the cars got to know to laugh at what I said thought it was funny best believe I will be going to the corporate reporting this this is not over with so everybody I wouldnt recommend you even go there thats not disrespectful they did

Amazing experience great staff clean area felt as if I was at home doing business with family

I took my car in on a recall and walked away knowing I won’t ever take it back. The dealership seemed to see a young girl and tried to take advantage of a situation. I received a laundry list of items that needed immediate attention and repairs. I took it to a different mechanic for a second opinion and was shocked at the various items he found to be in near perfect condition when Rimrock Chevrolet insisted they needed immediate attention and/or replacement.

Jim was great! Gave us the best deal in town and made it simple. Very transparent. No games. Solid

We came to look at vehicles on like a window-shopping type of visit. The salesman Charles asked us about our interest.... long story short, we got into an end of year employee reduction sale. With no money down, we were financed for a brand new 2019 Chevy Equinox. We are so humbled and grateful for Rimrock Chevrolets friendliness and professionalism in this visit. I recommend others to give Rimrock a try, you will not regret.

Andy McClure is a good honest salesman. He was great to work with. It was a great car buying experience.

Super service !!! Starting beginning with the receptionist in the Service Department, Parts room clerk and the mechanic !!!!! Very professional, courteous, and knowledgeable. Repair of idler arm and ball joints were same day !!! Thanks so much !!!

They were great people to work with. They got me a great deal on my brand new 2019 Chevy 1500. I definitely will go back in the future.

Everybody was friendly and professional through the process, and they made things happen quickly. Stephen was excellent, and the finance guy was super too.

Are you serious? We have never done business with such an unorganized group of so called professionals. Your accounting and billing department is a joke. How in the world can you loose a title? And when you guys finally found our title and sent it to our county clerk it was unreadable. We called you guys multiple times and always got the runaround and took days to get a simple answer. The state of Montana knows all about you and I guess we arent the only ones. Your comment was just to make you guys look good, so i hope no one buys it. And no need to speak to you directly, the state of Montana will be doing that for us. Good luck on your investigation have a good day!On another note, your sales team is marvelous we have nothing but good things to say about them :)

My vehicle broke down on the side of the interstate yesterday with a blown transmission and less than 24 hours later, I’m writing this review in my new (to me) 2012 Toyota Forerunner because of the fantastic service given to me by Doug. He went above and beyond to make sure I was taken care of and I’d recommend anyone to this dealership. Keep up the excellent service Doug!!!!

I have had my 2017 Chevy Colorado serviced at Rimrock Chevy in Laurel ever since I bought the truck brand new. Best truck and service hands down. I am extremely impressed everytime. I really enjoyed that included car wash with the oil change as well.

I had the worst day of my life when my 2011 Chevy Cruz, once a reliable car, all of a sudden wasn’t so reliable anymore. I had no idea what I was going to do or what I even should do but after receiving assistance from Levi Morrison at Rimrock Chevrolet we were able to come up with a plan. I felt comfortable from the moment I walked into their store until the time I was driving away with the keys to my brand new minivan. I received excellent service, and felt like a valuable customer the entire time I was there. Not only did they listen to my concerns, they worked hard to get me into the car I wanted for the price I wanted, but they also stayed late to make sure I could drive away with it that night knowing I wouldn’t have a car tomorrow. I appreciate this team so much and would recommend them to anyone in search of a vehicle, even my own grandmother!

Stephen was excellent to deal with and even came in on his day off to take care of us. Everything went well and was a good experience.

My first visit for an oil change and everything went perfectly. Great customer service

We had such an awesome experience here! Brad and Mickey were absolutely amazing! This was our first time buying a car together and they made us feel very comfortable. Its a very relaxed and friendly environment. I highly recommend this place for anyone who is in the market for a new or used vehicle.

Cost me $67.50 to tell me I have a leaking Y pipe gasket $2.50 hazardous materials fee plus $6.75 shop supplies for a total of $76.75.They get alot for doing a whole lot of nothing. Thanks