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Updated Auto Body
3095 S Highland Dr, Las Vegas, NV 89109, United States
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Updated Auto Body
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Ca
Review №1

We went here for help with our back bumper that had popped off. They were extremely kind and helpful! They worked fast and were able to pop our bumper back on. Incredibly good value and I would absolutely recommend them to anyone who needs body work done.

Lo
Review №2

I would love to give 5 stars, there paint quality was supreme after a few attempts with bumper. Meme? the Autobody customer coordinator tried to tell me that I had to take my vehicle into Jagaur on my own Dime and have them fix my camera on my mirror. Odd it was working just fine before I dropped it off. After some research and investigation the mirror was fine, its my front camera! It has become completely inoperable after Updated Auto took off my bumper and painted it. I was promised followup and the shop was going to order the camera (all good) -- Right ? Wrong! -- After my third attempt traveling from another state I finally had them release my vehicle despite the camera issue. This was a mistake. The Autobody customer coordinator has ghosted me, she went dark, no answers despite 5 emails asking for a followup! 3 weeks later its clear I have been scammed defrauded out of a part the costs over $1000! On top of that the shop was responsible for this shortcoming! I do not recommend this shop because of dishonest unfulfilled commitments and promises.

Ga
Review №3

They will have you wait 30 mins in line then it takes 15 mins to sign in for a dog and to top it all off, theyll make you wait another 15 to 20 mins for a staff member to come and get your dog. What a big fat wait of time. They get paid to be there and Im paying to be there, go figure.

Bl
Review №4

Broke my camera on my car, took no ownership and never fixed it. The company has now completely ghosted me.

Lo
Review №5

Excellent service! I had such a positive experience with Updated Auto. Unfortunately I ended up having to have my car serviced there twice. Once due an accident and second time for a huge scratch from something. I tried to repair it myself but that didn’t work out. The first visit I was sent by an insurance company due to being hit head on and Updated Auto really did a great job so it was a no brainer to go back to them to repair my door. Excellent customer service, front desk and staff very friendly, personable and professional, excellent work. My door looks brand new. I dropped it off and two days later it was ready. And they put some type of air freshener in my car that had my garage smelling good for days. I definitely recommend them if you need your high end luxury vehicle repaired. I’m hoping I don’t need them again anytime soon but if I do I would definitely have Updated Auto repair my Range Rover again.

Ka
Review №6

These people are so kind! The owner opened my car door for me as i dropped my car off and he offered to help me get my kids carseats moved over once i was picking my car back up. They also offered to help get my rental picked up for me, they called the rental company and everything! They really went above and beyond which meant so much! Anyone can fix a car but these kind gestures are what makes all the difference!!

Le
Review №7

...Ive been an insurance agent for 44+ years; this company white gloves EVERYTHING they do. They are professional, precise, skilled and eager to accommodate. Eugene and Elie, the owner are amazing. I am a single woman...a widow and these men and the entire staff have gone out of their way on multiple occasions to provide service above and beyond what would ever be expected. Grateful to have found them!

Ed
Review №8

Accident repair estimators are fast and efficient. Office is friendly and non threatening.

St
Review №9

So far so good, havent had my repair done yet. I was able to get an estimate without an appointment and the people there were friendly and helpful. Good that they are an authorized repairer for my vehicles and a USAA repair shop.

Ma
Review №10

Absolutely the best Body shop there is If you want your car done right the 1st time take it here they care the customer service is the best Marvin Edwards

Bo
Review №11

Updated Body & Paint did absolutely excellent work on my Range Rover.It looks as good, if not better than new.The service was impeccable and Randy was excellent on keeping me informed through the entire process.I was extremely satisfied with the entire process.Highly recommended.

Ja
Review №12

Highly recommend this place. Very professional environment with nice owner and staff. Purchased a Lexus ES 350 here but found out later amplifier and radio was not functional. They offered to replace it all, no charge. Joel was nice and took care of me the whole way through. Will be recommending everyone to updated auto.

MA
Review №13

The cleanest best bodyshop in town

Da
Review №14

These guys sell cars on the side apparently but they advertise cars they dont actually have or want to sell. Was ready to buy the vehicle only to be told that the boss took it to California for two weeks putting untold amounts of miles on a vehicle they are trying to sell??? They also lied about the mileage on the vehicle as the Carfax didnt match what they were claiming. Guy told me hed contact me when the vehicle was returned, but no longer interested at this point. Never heard from them again. Not professional. Complete waste of time.

An
Review №15

I cant express how much updated auto has helped me and my wife in a time of need. Forever grateful for them getting me into a great, quality car at a good price even though my credit was destroyed a few months ago. I was also very impressed with the quality customer service and how smooth the establishment is ran.

Pa
Review №16

I highly recommend Updated Auto. Its staff is highly-trained, fully- certified and will treat you with the utmost respect from the moment you walk into the shop. They will also keep you fully informed about whats happening with your vehicle throughout the entire process. With Updated Auto, you can rest-assured that your vehicle will be brought back to showroom condition quickly and for a fair price.

Vi
Review №17

It is becoming rarer and rarer to receive good customer service from any type of business anymore, let alone incomparable customer service. Well, the team at Updated Auto deserves a considerable recognition with respect to the outstanding customer service and remarkable craftsmanship delivered. My vehicle was at their shop for nearly a couple of weeks due to the extent of the repair needed, and to some parts in need to be shipped in. I was kept promptly updated by Randy who was courteous, on point, attentive, and certainly very prone to listen to and to address all my questions and concerns. The secretary/receptionist, Denise, could not have been more helpful. She demonstrated an upbeat personality which was projected through her friendly voice and soft demeanor. I had the pleasure to also meet Elie, the owner, who most definitely exuded the very apparent code of excellence in customer service, just like the old days.The other remarkable component was that the shop was nearly immaculate from the cleanliness and the organizational standpoint. Great communication etiquette, solid customer service, and superior craftsmanship can be expected from Updated Auto. Thank you to the team for the outstanding job.

Da
Review №18

Best place in town to get your vehicle repairedYou should see this place.State of art facility.I have taken my car here twice and they have done awesome work. They are very friendly and helpful. They definitely are up front about what it will cost. Both times their estimates have been right on the dollar with their actual costs. These guys do great work! I highly recommend them!I trust these guys with my care. I know they will do the work right & in a timely manner. I highly recommend Updated Auto to everyone.

Ti
Review №19

Dropped my car off on an insurance claim, when I got it back I was extremely pleased with the results. Quality work. They even cleaned it before they gave it back to me, not talking a quick hose down, but a thorough interior/exterior cleaning.

Jo
Review №20

I wish I could rate this shop based on their service, but unfortunately cant. I went in today to get an estimate to see how much it would be to repair my car, and at first was greeted by the friendly receptionist and by Randy. I was then handed off to another lady (Liz?)who asked me a few questions. I told her I was looking at estimates since I might have to pay out of pocket. She then said that if Ive already looked at estimates then theres no point in her writing me one since I should already have an idea of what it may cost to repair. Then she tried to justify her not writing it by saying that she could low ball a price to get my job, but then it would be more.I work in service too, and I dont turn away customers just because they have other estimates. I give them estimates for what they need, and also let them know what we offer and how we compare.Doing a repair is more than just getting a price, its about feeling comfortable with the company enough to trust them with your car. But just being brushed off because you dont feel that you need to write up an estimate shows poor customer service. Maybe I just caught her in a bad day, but that shouldnt be an excuse for the lack of service I received.

Ge
Review №21

I recently had my car (2011 Mercedes S550) worked on it by Updated Auto . What a great people!!! Excellent body and mechanical work also the price was very reasonable. The place looks very clean and organized with quality people with a excellent customer service.These shop was recommended by my insurance company. After i saw the negative review i was bit skeptical but i gave it a try. Just want to say they exceeded my expectations.I highly recommend anyone who needs body and mechanical work done on there car by honest and professional people.

Ro
Review №22

The owner, mechanic, and front office staff were all incredibly helpful, polite and accommodating. Calls were returned, service was prompt, and my car looks great. I strongly recommend Updated.

Je
Review №23

Outstanding service and customer experience, they worked with the bad guys insurance company at every step. Teresa kept me updated on a daily basis and was always available to answer questions. The body work is top-shelf, looks like new and the car was returned with a car wash and clean interior. Do not hesitate to visit Updated Auto should you need any auto body work.

Jo
Review №24

This Place claims they do good work and have all these awardsbut worst place you can go WILL LET EVERYONE know how bad this place is good luck

mi
Review №25

I had gone on yelp and other online review sites to do my research and noticed some negative reviews but friend of mine recommended UPDATED AUTO, so i gave it a try. Outstanding service, very honest and polite professional people work there. An amazing place with amazing people.Our estimator Dan was very helpful from the very begining to the end. My vehicle turned out immaculate, communication was superb, and turnaround time was unbelievable. Thank you guys! I will recommend to my friends and family.

mi
Review №26

Just picked up my MK6 and what a awesome job! Had my bumper replaced and painted by Updated Auto. Their professionalism and work compelled me to write a review, considering a lot of people will look at them before spending money. Everything was done in a timely manor and now that Ive found my auto body company I will def. be coming back again for future repairs!

Ri
Review №27

The work they did only Range Rover looks like it was back to factory specs!

Ma
Review №28

Five Stars. Updated Auto was recommended by my Lexus of Las Vegas service rep. Walking into Updated Auto, I met Elie Friem, owner. He welcomed me, and was truly caring as to the incident surrounding damage to my vehicle. He introduced me to my service tech, Randy. Randy kept me informed as to the the progress of the repair, and my car was repaired meticulously. I’m truly appreciative to Elie and his team at Updated Auto. Truly personalized service.

Ma
Review №29

Absolutely the best auto repair Ive ever experienced. I would never chose a dealership or other shop over these professionals. The owner personally helps with greeting customers, and ensuring that everyone is thrilled with the work. The mechanics take pride in their efforts and they will ensure that youre given every price advantage they can find to help out the customer.I was intimidated by all the high end vehicles in the shop, but they treat every customer, from the Ferrari to the Hyundai owner, with the same level of respect and attention. It became apparent why the range of vehicles come here, quality service. Ive never trusted a repair shop more, and had such an enjoyable experience working with the team.Dont make a mistake, trust Updated Auto.

Mo
Review №30

I came to the Updated Auto to fix a problem in my car brakes pads and rotors. Those people were very friendly and trustworthy, and they took care of my car, as well as, they gave me advice about how to avoid future mechanical problems in my car. They fixed my car problem on time as they promised me. In addition, if they need to replace something in your car, they always ask you if you agree to do that and they give an estimate of the cost. Therefore, I highly recommend anyone who wants to fix his/her car or do any auto body work to come to the updated auto because I had the best experience with those people.

Ro
Review №31

Pretty much a claim adjuster working with the insurance company. Tried to get me to pay out of pocket for the repairs instead of insisting that the insurance company do the right thing. Had my vehicle for two weeks and didnt fix a thing.

An
Review №32

30 friends20 reviews5.0 star rating 4/18/2017It is never fun to go to an auto repair shop. Unfortunately, we had an occasion to visit Updated Auto Repair 2x in 7 days. The reason for the 5 Star rating? Each time I/we walked away saying, We may not like to have accidents to fix, but these people know what they are doing, do it fast, keep us informed, and their pricing is the best we have encountered (we have very high deductibles on purpose so we general pay for every repair ourselves). I am not looking to return, but I am looking forward to telling everyone who is in need of a body shop to see Randy and Angel. Ethical, fast and price friendly. Thank you Updated team.

ma
Review №33

This business has courteous staff, amicable, professional, and efficient people working to make everyone have an enjoyable experience. I met kindness and effectiveness in the person of Theresa.Thank you for all you have done for me.A.S.

Ja
Review №34

I had a very good experience with Updated Auto. I needed some auto body work after an accident. Updated Auto made it easy for me to go through this unwanted experience. The staff was very friendly, helpful, and professional. The repair work was excellent.

Ji
Review №35

Superior service, outstanding communication, 110% satisfied. Wish more businesses would perform at this level of customer service.

Ka
Review №36

Thank God i found these place, very good place very good service . My car was detailed at the end and looked like there was no accident. Very professional people also recommend the mechanic department people that work there have alot of years experience in foreign cars.Thank you guys!!!! Be back to service my car in near future.

Pa
Review №37

Excellent service fixed my Subaru to perfection and the staff from the front desk to the employees in the back were very friendly highly recommend updated Auto Body

Pa
Review №38

Excellent from start to finish.James took care of us with the utmost perfessional care. Staff was perfessional and beyond helpful. Our vehicle was repaired with the same care and in a timely manner.Communication was right on.Our vehicle was completed and presented to us cleaned inside and out.Highly recommend Updated Auto.Tom & Pat Donald

Si
Review №39

Excellent work ! Randy and his team got me covered on a bad situation.I will recomand to everyone !

Sc
Review №40

Just got my baby back. After being in the shop for 35 days, despite the two week delay by the other guys insurance company, my car is back and working great.My car was sideswiped August 15, 2015by a van. My entire side of the car required work, and the insurance company kept delaying. Finally I was able to get my car into the shop. I chose Updated Auto because of the many positive reviews.My front bumper and sideview mirror were broken. the side was smashed in. After taking the bumper off, there was additional damage found. They worked with the insurance company and were able to get all the repairs done. The end result: my car looks like it did the day it came off the truck when I originally bought it.A big thank you to Randy and all the people at Updated Auto. I have another car that needs work done, and my usual place cannot do the work. However, Updated Auto can do the work and they are now my bodyshop of choice.

De
Review №41

They do great work, they get it done right and get you back on the road asap.

An
Review №42

They where quick and friendly. My son had left his Ipod there and they kept it until we came back for it. There wasnt any way to contact us, so they hung on to it. I am imprwssed with their honesty, and integrity.

Ju
Review №43

I had My Jeep towed at Updated Auto by AAA . They were very honest it was a minor mechanical repair and the price was very reasonable. They did not try to upsell or do any Unnecessary repair on my car. Very honest auto repair place and price is so fair.I will recomend to family and friends!Thank you.

Lo
Review №44

This was by far the worst body shop i ever went to.. If you get referred to go their from Lexus jaguar or range rover please do not go... They are totally disrespectful and they are liars... Angel was the worst he did not keep me informed... My car was there for a month with out him calling me keeping me informed.. I had to call them and wait on hold to ask a question about my car...the only damage was a hood and a windsheid and they charged my insurance over 4000$ and they still did not complete the job..im hoping the owner reimburse me my money..

Da
Review №45

The best auto parts store in town!!! MEME IS THE BOMB! and of course the owners. Thank you !!!

Se
Review №46

They did excellent work on three of our most expensive vehicles a Ferrari, Lamborghini and Bentley.

H
Review №47

My toyota got in to a big accident, my rear bumper was all damaged. This being my first real major accident i didnt know who to really trust, i worked right down the street so i took it into this updated being kind of reluctant at first. however the staff and management of the body shop put me at ease right away. I spoke to the owner himself this being really werid because now a days you really dont see that kind of personal service. Kyle wrote the estimate and took care of the car rental and insureance clam for me on the spot. i didnt realy have do anywork which was a real relief. When i got the car back, it looked like there was no damage what so ever, and they even fixed the rear view mirror which i didnt even tell them about, for free!!!...wow... This was a nice little surprise, i strongly suggest this body shop if you want that personal touch.

gh
Review №48

I had my car fixed at updated auto, the service was quick and the people were friendly and very professional and the estimator Robert was very helpful, they all did an awesome job and didnt charge me extra money, the price was reasonable and i definitely recommend this place.

Ji
Review №49

Excellent customer service, and the quality is second to none!

Jo
Review №50

The owner is a world class proffessional

ro
Review №51

I had an accident last month and my Mercedes was damaged, i had it fixed at Updated Auto, i was very satisfied by the result, especially the paint was so AWSOME, it was like a new car, i loved the place and the service. :)

Ti
Review №52

Pricese 2 high 4 paint jobs .

Du
Review №53

Great customer service!

We
Review №54

Wonderful clean professional

Lg
Review №55

You Roco

Information
15 Photos
55 Comments
4.5 Rating
  • Address:3095 S Highland Dr, Las Vegas, NV 89109, United States
  • Site:https://updatedautobody.com/get-more-info
  • Phone:+1 702-735-7351
Categories
  • Auto body shop
Working hours
  • Monday:8AM–5PM
  • Tuesday:9AM–12PM
  • Wednesday:Closed
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8AM–5PM
  • Sunday:8AM–5PM
Accessibility
  • Wheelchair accessible entrance:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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