It was the easiest car purchase I ever made. Robin sent me a text that the Nissan Pathfinder was there, my husband stopped by for a look and spoke with Calvin Sherman. When I got home from work we went to see the vehicle and it was exactly what I had been looking for. We spoke with Calvin and he answered our questions and communicated everything in a way that we could understand. (We asked a lot of questions) There was some urgency because of the demand of the vehicle, but Calvin did not pressure us. We made the decision and then it was time to sign the paperwork. That also went very smoothly. I was very pleased with how we were treated and will recommend this business to everyone.

Jarrod was wonderful and helped me with all of my picky needs! He kept me up to date on everything that was going on while assisting me through the process of buying my first new car! All of the other employees were great as well, very friendly and helpful. I didn’t feel pressured to buy something I didn’t want and Jarrod helped me narrow down my options to find the best fit.

Sales team including salesperson (Ryan Dixon) and sales management (Matt) were great. Finance guy was not real friendly & not real helpful. I would have preferred another finance guy. I will be back because of Ryan

It was a great experience! My husband works third shift and I work first, so the option of having an employee pick up our vehicle and drive it to the shop to get the recall fixed, and bring it back to our house was an amazing option! 10/10 :)

I went in to check out some new cars. This was my first buying experience. Walking in the facility was very nice and pleasant. People came to greet us as soon as we walked in. They were nothing but kind and helpful throughout the experience. I had many questions to which they always had an answer. I liked it so much I decided to get a new car! I referred my friends to check out this place when they’re in the market for a new car!

I was able to go to Hugh White and get a great deal on my Nissan Altima. My sales rep Cody was awesome and made the car buying experience laid back and fun. The dealer worked with me to get the payments where I wanted them and made the whole process easy and enjoyable. If you are ever in need of a vehicle make sure to swing by Hugh White and ask for Cody!

Dan Henshaw was great. We inquired about a 2021 Nissan Frontier online, and he was super quick to give us a call. He gave us straight-up pricing info and made us feel like there was no pressure at all. We could communicate with him via text, which was very convenient! When we showed up for a test drive, he got us right into the truck. We loved it. The rest of the process was a breeze since we already discussed pricing up front. Best car buying experience we’ve ever had! It was fast, not stressful, and best part about it was, it didn’t take up our whole day! Thanks Dan!

If I could leave negative stars I would. I had scheduled appointment to see a specific car and they sold the car 4 hours before my “scheduled” appointment. To make matters worse, no one called to apologize or offer anything as an alternative. Whole experience was a complete waste of time and terrible display of business ethics. Please see the attached photos as proof of their terrible service.

Cody was exceptional with service and getting me a good trade in value for my vehicles. I highly recommend doing business with him and this dealership!

Jarrod provided a video showing some of the features of the car I was considering before I arrived at the dealership. This was very helpful. He also explained the features in more detail before my test drive. He introduced me to Josh, who assisted me with financing and to Alex in the service department in case I had any service issues.

ABSOLUTELY the worst dealership I have ever dealt with. Price was fair for the car I bought. The vehicle upon pick up was dirty. Inside doors and all around the car outside. Vehicle was supposed to have been service but ALL fluids were low(below minimum). Called the day before driving 4 hours to pick it up, and arrived at the time we discussed and found these issues. After sending it through clean up again it was still dirty. Didnt even wipe out door jams. If it had not been for it being what I wanted, and I had driven 4 hours to get it, I would have left it there. Buyers be ware.

Mike was excellent at finding the car I wanted! Smooth, fantastic experience! Josh had the financial work done and ready when I got there! Best car buying experience Ive ever had!!

My car left my family and I stranded on the side of the road and Hugh White was the closest Nissan dealership to us. Upon arrival Rick was very friendly and accommodating and made sure to let Pat, the service manager, know that my vehicle was a priority given that we were still two hours from home. The next day they had Todd, their Nissan guru, do a thorough diagnostic workup on the car to get to the root of the issue. Thankfully, it turned out to be a rather minor fuel issue! While having to get your car repaired is never fun, the staff here at Hugh White do their best to take care of you, and I’m grateful!

Friendly staff, good service and I will recommend Hugh White Nissan.

I love this place. They always do a 100% fantastic job in this place is around there and its busy all the time .

Oil change. They did a recall I had forgot about. Still in and out in excellent time.

I had a lease that would be up in 2022 My husband wanted a bigger car so we saw Ryan Dixon He helped us with our lease and found a car my husband just loves

My salesman had messaged me prior to going in. He met us. Treated us with the utmost respect and kept us completely informed as what was happening the entire time. He did not leave us for more than a minute or two, having the financial gentleman come to us. My husband wasn’t feeling well and they went to him, taking the paperwork. I would recommend Hugh White Car Dealership to anyone and everyone.Dan Henshaw and Eric in financial make car shopping easy and painless. It was a good experience and when I am in need of another car, Hugh White will be my go to place.

Service team barely acknowledged I was there, and nobody briefed me on anything that was done.

The message center was not reset when I was in. I had to set a number to get the notification to turn off. I am not sure that I put the correct numbers in to get the screen to show the same notification. I was assured when I dropped it off that everything would be reset and ready to go.

I couldn’t be happier with my decision to buy from Hugh White. Dan Henshaw found me my dream SUV and the service he and the team provided me was excellent. They even stayed late after closing hours on a Saturday night so that I was sure to get the vehicle I wanted. They were so kind and thorough with the whole process. Please reach out to Dan Henshaw if you are in the journey of finding your next ride! He was incredibly knowledgeable about what cars were available and the functions they offered. Thanks!

The best car buying experience ever. John McGraw was the best. He took the time to go over everything about the car. He even offered to come to my residence to program the garage door opener.

Arrived at Hugh White in Lancaster to have recall work done on our 2018 Nissan Pathfinder’s ABS. While my wife and I spent time waiting on the work to be completed, we talked to the salesman (Lance Williams) who leased us this particular vehicle. Our lease would be up In February 2021 and we were interested in looking at a replacement. Lance had several vehicles in mind for us to look at and test drive based on an earlier conversation we had. We did not plan on making a trade that day, but we found a new model that was exactly what we wanted. A deal was worked out between Lance, the sales manager and my wife and I on our new Nissan Pathfinder Cross Creek SUV. The entire Hugh White Lancaster dealership worked very hard to prep and detail our new vehicle without delay (before recall work was completed on our previous vehicle) so we could drive it home. The integrity and honesty of our salesman, Lance Williams, the professionalism of the sales manager and the service department in the timely preparation of our new vehicle assured our continuing patronage of this dealership location for our driving and service needs.

Very nice people and wonderful service.

Came in for an oil change and left with a beautiful new red Nissan Rouge, which I love and they got me a good payment that doesnt cramp my budget thank you Dan Henshaw will tell all my friends about the good deals I get at your dealership

The service department listened to my issues and gave me options and costs and did so while being respectful of my time

They are always the most professional and friendly people I deal with.

I went in for an oil change and tire pressure problem and Hugh White took care of me quickly, in a quick and courteous manner. Thank you, Preston, at Hugh White for taking such good care of my vehicle!

The service dept.did everything I requested and had me in and out quickly.The car wash was appreciated!

I hadnt even thought about a Nissan and the salesman Johnny was very helpful with guidance toward the car that I ended up purchasing, a Nissan Rogue. Very helpful

I had my routine oil changed and tires rotation. The service was quick, thorough.

I needed an oil change, tire rotation. With COVID19 I was a little comprehensive but they did a great job of making me at ease. Staff wore masks, doors were open for me, and furniture and fixtures were wiped down several times while I waited. A plus was the car wash. The experience took less than an hour and I was out the door.

Yet again the team at Hugh White Nissan surpassed my expectations. Our salesman Ryan Dixon went above and beyond to make sure we got the car we wanted at an exceptional price. At Hugh White we are always made to feel like the most important customers the dealership has, we won’t shop anywhere else.

I had a fantastic experience. Calvin was great to work with.

I am so excited that this place had very kind people they werent just your typical sales person at a car dealer they were more than that it actually became family for now on I am sending all of my friends Associates family members to this place they were amazing from the beginning when I talked to Rob and requesting to meet with somebody regarding my daughter situation when she needed the car and they were very quick to get things done not only that I already had a pre-approval letter even though the people will let her had a specific percentage of Interest they found a better lender with a lower interest rate on an AR payment thank you again thank you thank you thank you I had an awesome experience here I would advise anybody to come here they have amazing deals. Customer service sales agents financial department the detailing Department everywhere awesome awesome service you cannot get any better Ive never seen such great customer service great prices theyll bend over backwards for you very are amazing people and they do it right and quick. Thank you thank you

My salesperson, Dan Henshaw, is awesome!!! Listens and makes recommendations, and very patient.

Great place to get your car detailed and worked on . Very reliable and quick

Went in for tire rotation and oil change. Service alerted me that cabin and air filter needed changed. Thanks for doing multi point inspection!!

Very unprofessional staff and they don’t pick up your calls and I was going to buy a vehicle and they sold it days ago and didn’t even let me know that it was sold. Worst dealership ever

People are People nice to be treated as such!In & out service.Even washed my car!

Couldnt help

Had an awesome experience here. Mike V. Was great to work with. There was no high pressure sales. He told me a price and got me in the vehicle I wanted the next day. Also service is simple and easy to schedule.

Factory installed brake fluid tube backwards and fan eventually ate through it. Brand new 500 miles. Rick Ellas got me intact with Bill head service manager. They towed car and replacing all parts in 24 hrs. Excellent service.

Very fast very friendly.. good prices !

My tech was quick and efficient. The price was reasonable .

They are terrible, with communication, time management and actually wanting business. I was going to purchase a vehicle and needed a cosigner, we went up Saturday and they were completely unprofessional, it took over 2 hours to hear anything from the bank and our sales guy kept putting it off. Finally we were approved but didnt anticipate my family member needing paystubs and such and instead of working with us and allowing us to continue with the loan the way we were treated was basically like heres the door see your way out. My family member was pulling up a direct deposit from his bank account to show some sort of income and instead of that being okay until he had a chance to get his paystubs they refused to do anything. We were approved for the loan and were ready to sign it. So unprofessional. I recommend never going there.

DELETED PREVIOUS NEGATIVE POST THAT I LEFT WHEN HAVING A BAD DAY. THE SERVICE DEPARTMENT IS RECHECKING MY ALIGNMENT NO CHARGE. THIS APPOINTMENT IS OFF TO A MUCH BETTER START.

Preston was very friendly & helpful!!, Great service experience I will be back.

I was returning a leased Altima which expires this month. Rick Ellas sat down with me and asked what did I want on a new leased Altima. He found me the car I wanted and had it delivered, I came in and signed some paperwork and was on my way. Fast and easy transaction. Eric Burns handled the financial and lease paperwork effortlessly. A big Thank You for a job well done! I will be back in 3 years for another car.

Dan was extremely kind and helpful, he did not pressure us and answered all of our questions!

Lance Williams was very helpful in every way to guide us in finding the vehicle best for our needs.

The address to all my concerns

Steven was very helpful

1 star because I had to click it to get the Post button to activate.1) The folks at the stations in service all seem to have different jobs as you can walk in and have to wait for someone to ask if they can help even if there is no one at those stations.2) I was quoted 45 to 60 Minutes for the service, but it took over 3 hours.3) I had to remind them after the service had already started that I wanted the additive as it seemed to me that no notes were taken or passed from person to person.4) After that crazy long wait, when reviewing the charges, I found that I was being charged $20 more than quoted. When I asked about it, it was blamed on the new computer system and corrected.5) After all that, the quote for break work I requested was not included, but I didnt care as I had already decided not to return to any Hugh White dealership period.And, you absolutely have my permission to utilize this feedback on any website you wish as long as this experience is shared IN FULL and UNEDITED in any way.

Love how nice the salesman was. Not pushy and took his time to make sure I made the best decision in what was a good fit for me.

Went in for oil change very efficient and friendly.

Treated well and service completed as requested.

Timely, courteous, caring.🥰

Mike was great to work with!!! Would not hesitate to work with him again!!!!

Let me save you all a load of time and stress. This will be lengthy but reading it will save you time. Take your vehicle to ANYWHERE but Hugh White. I bought two Nissans and leased a third from there when it was Taylor Nissan. Taylors collision Dept repaired a few of our vehicles and did a great job. Then it became Hugh White and everything went down hill!!August 2018 I bought a 2018 Nissan Pathfinder SL (it was still Taylor then). End of January 2019 under a level 2 snow storm, it slid into a curb and bent the back wheel out of alignment. Crushed a part behind the tire. We ordered a replacement part and had a shop put it on with much difficulty, but it didnt fix the issue, so we filed an insurance claim and dropped it off at Hugh White. We called the collision repair Dept and told them what happened and they said we needed to talk to service. Service told me we needed to talk to collision. Service ended up doing the work, which took over 3 weeks! They told us 5 days in a row that the Pathfinder would be ready the following day. My wife called every day to find out if it was done and no one ever knew what the status of progress was. Finally they discovered that the first part we ordered and they gave us was the wrong one. We ordered the right part number, but Hugh White gave us the wrong one. The one they gave us was a few inches shorter than the one we needed so they replaced it And gave us our car back. Of course they didnt replace the rim which was gouged pretty bad, so I called the insurance agent and told him and he said at the end of the week hed drop a check off to Hugh White to get our rim replaced. Hugh White never called us to tell us they had it. So after two weeks I called on Tuesday to find out if they ever got it, which they had and I talked to Bill (the same guy we had been dealing with the entire time) and scheduled an appointment at 8:00 this morning ( Saturday) to get it fixed. Hugh White called my wife yesterday to ask what was going on. The woman was extremely confused how we were getting work done that was already paid for. My wife explained what was going on and confirmed my appointment for 8am this morning. When I dropped the car off this morning the guy told me we didnt have an appointment And he didnt know anything about it, or when theyd have time to get to it. I told him at least 3 times that I made an appointment and their receptionist confirmed it and it has to be done TODAY. I called in at 10:45 and they still hadnt started on it and didnt know when it would be done. 😡😡 Take your car ANYWHERE but here. I will never buy another car or have any work done at any Hugh White ever again.Separate story, my father in laws work truck was having motor problems. (About a month and a half before my issues) he dropped it off at the same Hugh White. 6 WEEKS LATER they still hadnt diagnosed it. So he went and took it from them and drove it to a Nissan dealership in Chillicothe, who was able to diagnose the issue, order a new motor, and replace the motor all within 1 week. Hugh White is a joke

One star because of laziness or incompetence. Which ever youd like to choose. Athens isnt any better either.

Everything was perfect

Would not recommend!

Mike Vidmar is amazing

Nice! Mark is wonderfully, nice guy!!

I had to wait over an hour and a half to get an oil change done and then I found out they scratched my Fender well

Nothing could have made it better

No problem

Amazing

Terrible customer service

N/A