I have asked through multiple ways over the last couple weeks for a simple 5-10 minutes conversation with the GM or head of Magnolia. I have made 3 major purchases over the last 2 years and cannot use the words customer service with this team. They do not provide customer service, they are purely transactional and are not interested in the needs or wants of the customer. Magnolias product is excellent and they have some good people. Unfortunately upper management is non-existent in the process when a problem arises.

The customer service at this branch is overall outstanding every time I have visited. I came across an issue today with an order I had placed and one of the associates, Alex, went out of his way and stayed half an hour after closing to make sure the issue was resolved and we left happy with our service. It was totally uncalled for but very much appreciated. If I had cash on hand I would’ve honestly tipped him. Thank you guys!

Went to this store looking for a home audio solution. A lot of the stuff was broke. Many of the demos did not function properly. If the staff cant figure it out, how the hell can I explain it to my wife?Update on Sept. 2019:Went back looking for a new audio device. Things are still broke, and they dont know what items are even on display.