I’m still after pandemic processing but I reflect a lot on what good customer service is especially when people are spending money on non essential brand wise shoes. This is the third time I’ve been in this particular store since February 2021 and I must say that each time I said I would never come again but giving people the benefit of doubt because there are rude people and situations that take one out of character however this should not happen when one is an employee in retail of any kind.I say that to say this third time that the customer service was just like the past two times the employees (females) are so engaged in conversation with one another they don’t stop to help the customers, no greeting when you walk in and if they do help you have to first ask them! Then you must make sure they were not engaged in a conversation because they keep leaving you,even acting like you work there and should have knowledge of the store set up, prices and more, with negative facial expression and um statements.The service is horrible and they need to be retrained, stay on the floor, engage the customers and not one another and set the time for assisting.An elderly lady and a small male child stood in the middle and no one helped them and when she started to walk out the tall blond girls finally says “ can I help you” the lady continues to walk she turn to a co-worker laughs and says bye then and have a fuked up day! Had this been my mother or grandmother she would have been in trouble’! I did however tell her after she saw that I heard and she just proceeded to walk to the back.If this is what shoe palace stands behind then y’all need to close regroup and retrain as you are hiring individuals who don’t put customer service or care first but those that are there with entitlement and small checks!

I always come here and find bomb shoes that other shoe stores in. The mall are out of. They always have good music playing, today I felt like I was low key in a club... it was going up lol. The black young man with dreads and a nose ring was very helpful, nice, and helped me pick out the perfect Nike’s for my bf. I also left my iphone in the store on accident and he ran out and caught me and gave it to me. Thank GOD. I will definitely be back.Thank you!

Lakewood is the literally the best shoe palace. Knowledgeable friendly and organized with the raffles. Rebecca at the register in particular really helped me out and im coming back just for the service.

I’m always happy to purchase shoe here but we entered a raffle on a he 6/15/20 they called us the next day saying we won’t we go in today 6/17/20 to collect our new shoes but when we get there we still had to pay. And not once during this whole process did they say you had to do a purchase or payment would still be needed I couldn’t believe it and the guy doing the transaction was like yeah they tell you when you sing up for the raffles he Knew the guy that i was talking about that was handing out the raffle Tickets and said oh yeah he’s been working here for over a year then if he has why didn’t he explain it all he said yeah enter you could win some shoes and a few people where there and not once did he explain the procedure next time if they’re employees have been working there for over a year and are to lazy to explain please put on a print out at the very least I’m more mad about the fact That they explain anything I got my hopes up and my man all I know is I won’t be shopping at shoe palace anymore I was so mad and disappointed and the guy that helped us didn’t make me feel any better about It. he couldn’t even apologize for the misunderstanding they are all young in there and think their s*** don’t stink

Great shoppin experience...Thanks Fernando Trn 👌-Lkwd

7/24 10:45 am - rude, disrespectful staff slamming pallets while Panera guests are trying to enjoy their breakfast on the patio. Unless they want to pay for my meal, show some respect.

I experienced some of the best customer service considering how much of a picky Shopper I am. I do not remember the persons name helping me but I do appreciate his exquisite customer service; keep up the good work guys!

Like to shop here

Clean welcoming environment and a friendly knowledgeable staff.

I must admit....Shoe Palace has nice customer service . Its my favorite place to shop for my shoes.

Love the store and I think I would be great there also I have passion for shoes thats good as well and I love just everything they have to offer

CUSTOMER SUCKS!!! THEY NEED TO BE TRAIN PROPERLY. THEY HAVE BAD ATTITUDE! NOT SATIFIED AT ALL

Bought addidas r1 for $170 a size to big. Went back to return them within the 30 day period and the assistant wasnt able to exchange or return them because the shoes were too dirty even though they were worn once. Pos

Excellent shoe store with a lot of the best shoes and inventory. Excellent staff.

Everybody is friendly, quick service and good deals, I highly recommend coming here, its a nice big store

Left sensor on my clothes!

Got some Jordan slides on the low-low

One new shoe one used shoe didn’t notice til I was on vacation

Cool

Deals

Ok shoes

Great deals

Crazy selection