Since my insurance company at the time didnt want to repair a massive dent on my front drivers side door, I decided to coordinate the repairs myself. Based on the size of the dent, I figured it was best to replace the door entirely.After searching for multiple replacement doors for a 2009 Ford Escape, I managed to find one sold by Metro Auto Salvage for $500 (including shipping). Despite being in California, I was able to confirm a color code match based on the detailed pictures they offered.While there was a delay in shipping due to a mix up on their end, I was able to get it cleared up and shipped relatively easily with their helpful customer support. They offered me the option of having it shipped directly to a freight company or to a local mechanic.When I received the door, I was impressed by the quality of packaging. Despite the cross-country journey, this door came in almost immaculate condition sans a minor scratch (which I assume was pre-existing since it came from a wrecked car). It was shipped on a pallet and protected with multiple layers of thick stretch wrap.My body mechanic was also impressed and said, They did you a solid.

I dealt with Jeff on some leather seats. When parts were damaged in shipping they stood behind their name and made it right. Thank you for your help and fairness guys.

We bought a replacement lift gate for our Dodge Grand Caravan from their online store and picked up in person. Their office is closed to customers due to covid-19, but there is a phone number posted to call (which worked better for me as I had young kids in the car too.) I parked near the garage door and friendly guys brought my part out and loaded it for me. Honestly couldnt have been an easier experience all around! Thanks!!

Friendly and knowledgeable staff. Fast service with reasonable prices

As a business owner I guess its my time to act like Joe Public . Didnt get all the parts the invoice had listed. Cant drive this far and go home with nothing so no choice but to take what I was given.

Fast service and one of the best customer service I had

Great spot. People alright. I got more than I wanted. Thank you.

When I think of quality customer service, an Auto Salvage typically isnt the first thing that pops in my head but Metro knows how to take of you. Chris in particular has been super helpful finding an exact match for a replacement mirror and has provided great communication throughout the process.

They listed a transmission as having 20,000 miles, paper work in glove box. Selling at a premium above other similar in the general area. $100 deposit to remove from truck. Asked to have paperwork included when picked up. They agreed. Got there, paid difference loaded trans, asked for additional papers, now they dont exist. Started gaslighting me, offered to return money and take trans back. Kept interrupting me, being derogatory. I left with trans and promised them this review. Wont do business there again. They are scammers!

I was impressed with the professionalism and excellent customer service. I bought a part online, received it in less than two days. I had to return it and they took the return in a heartbeat with no questions or giving me a hard time. I highly recommend them and will definitely go back to them in the future. Great experience.

I was trying to find headlights for my older car, I found them but they cost more than eBay or Amazon which totally Surprised me!!! I truly expected them to be cheaper!!! Oh well, live and learn!!! 😏

Very helpful and reasonable! I called a head and they found me a new rim over the phone and had it ready for me in under 5 min. Also charged half the price compared to elsewhere

Clean organized well run

I needed a door for my Jeep. After searching the Internet for what I needed, I looked to see what I could find locally. They had what I needed at better than half the price. It was pulled and ready when I arrived and they helped me load it into my vehicle. The door was actually complete with trim panels, glass, switches, etc! It was also, I felt, in better condition than advertised. If you live in the South Metro and dont call this business first when looking for parts, you may be throwing hundreds of dollars away.

Friendly with good service. Had what I needed.

Great service and very friendly staff! Plus I got the part I was looking for at a great price! Next time I am looking for some car parts, I will definitely check Metro Auto Salvage first.

We bought a tire rim from them. They were nice to deal with, a bit out of the metro but a nuce clean place. Id do business with them again.

Good deal on nice rims.

BUYER BEWARE!I Just got ripped off by them on Ebay.Rick was really nice via messaging. Helped me out, got it all set - and then all of a sudden I got a notification that my order was cancelled.I looked it up, and they cancelled the part ($215) and then re-listed it for over $300! The exact same part!No communication from the seller, no explanation.Now I have to hassle with Paypal and Ebay to try and get this resolved - and I still dont have the part I need!

They sell the entire assembly instead of just an individual part... Its way easier to do repairs this way! Great prices too. Ive used Metro twice in the last 2 years & Ill continue going back to them

Customer service is great ! Thank you Chris for taking such good care of us! This company knows how to make it right. Again thank you.

Never ever ever buy from this company. I purchased and expensive engine from this company and was ripped off engine didnt work at all didnt even get to drive the vehicle before I was down the drain 2000.00 in labor cost they didnt even offer to help recoup the funds for having to take the broken engine out. Rip off. Dont ever purchase from them

To much for parts

Called looking for a part that they didnt have but the guy that answered the phone was very helpful and looked up the part online and found the cheapest one for me

Metro Auto Garbage. Staff treats people like the garbage they sell. Horrible horrible service! Drove 4 hours for “excellent” condition parts, parts were in very used and abused condition. They over charge as well, wanted 4x more than what a brand new part is from the dealership. Again, staff is very very rude and treats people like they are idiots.

Called Chris, ordered part needed for customer, had it shipped half way across the country in no time! Great business to business service! Thanks!

Nice place to find parts that other places dont have.

I live 20 miles from this location, i called ahead for a part and when i arrived was told it was junk. What a joke. Dont waste your time with this JUNKYARD (dont let their auto recycler sign fool you) unless you can make them pull and inspect the part before you go. So mad. Thanks for pissing my afternoon away.

Never called me back..... I guess when hell freezes over......

Doing biz with them forever

Not very happy when you are told a part will be delivered on a certain day and when you call looking for it they tell you its still in the car, had to send an employee from Monticello to Lakeville to pick up the part and then Chris lies and tells you he never said when it would ship. Never again!!!!

Great place

Good selection, clean

Rude and poor customer service

Good service

Excellent place, very good attention.