Great experience from start to finish! Pierre was my sales guy. I was able to apply for financing via online. The next day I arrived to the dealership and the car had been detailed, full tank of gas and ready to go. I test drove the car (2014 CLA250) as it was in immaculate condition. Finance and management were great as well.

Everyone at the dealership went out of their way to make your experience a great one. My service rep was Julie and she was fabulous…. Everything taken care of in a reasonable time frame while I waited.

Amazing service- you are dealing with a team that understands the difference between great vs. exceptional service! We recommend this dealership hands down. The Fields Auto Group is second to none.

Great experience. This is what car buying should be. Tim was on spot with all information and working through the numbers. He went above and beyond and had the car in the showroom and window tinting that I was looking for already performed when we showed up. Pleasant experience.

Great experience. Had a Check Engine light come on while driving my Sprinter van. Took it in the next day (this is amazing by itself. I can’t get the Tampa dealer to even answer the phone!!). Easy fix and no charge including a multipoint inspection for free. Dustin did a great job.

Just bought this 2020 Jeep Grand Cherokee Trailhawk they had and it was a great dealership to buy from. My salesman Pierre and the sales manager were both awesome to work with. They got me what I wanted for my trades and the price for the Jeep was a good deal.

Great service! The guys are amazing. Quick and professional. They go above and beyond here for every customers. I have been using their service department for 8 years now with all of my vehicles. Would highly recommend for anyone and any vehicle.

My car had some ac issues and we went to Fields Mercedes in Lakeland. Our advisor there is Earl and he took great care of us. He kept us up to date on what they were doing, what issues they found and what they would do to fix it. When my car was ready for pick up it was already late afternoon and we were not able to make the 1 hour drive that day to pick it up. No problem according to Earl, tomorrow morning is fine. I paid the invoice online and when we arrived at the dealership the keys and car were waiting for us. We have used Fields Mercedes for most all of our car needs and only use another dealer if we are out of the area. We have always gotten great service.

I had a great experience buying a sprinter from Field Motorcars and Ron is a great person and easy deal with. I am living in Sacramento, CA area and purchased a sprinter crew van here two weeks ago. The buying process was a flawless. Ron is extremely helpful which brought me a real piece of mind. He picked us up from Orlando airport when me and my wife flew in from California to pick up the van. All staffs are so nice and PJ was very friendly, accurate, and prepared. The process are very clear and fluent. The most part that I like Ron and this dealership is that they are keeping the great values like truthfulness and compassionate. I sincerely thankful for Ron and highly recommend Field Motorcars.

Department does a great job on the necessary maintenance but who ever drive the vehicles back and forth need driving lessonsI’ve had my Mercedes RV in 3 time for recalls and maintenance issues and the have damaged the vehicle 2 out of the 3 times. The first time it took 6 weeks, this past time it been in since September 9 and no idea when I’ll have back.5stars service techs -5 stars for the car jockeys

Dustin was extremely helpful handling all that needed to be done to our Mercedes Benz Winnebago to bring it up to date. He even took care of a recall even though I didnt have the recall paperwork with me at the time. I highly commend Dustin for his work and recommend Fields Motorcars.

I purchased (2) vehicles from Josh (salesman) (1) used (1) new. Josh did a great job and was very helpful with both. Unfortunately the used car had some mechanical issues that made me uncomfortable with the deal. Josh and Manny (sales manager) helped me out by allowing me to trade the car back in on another car and gave a very fair offer to make the trade. At the end of the day these two and the finance team did a great job and are appreciated. The detail department is not the best and could use some help to make sure their work is up to par with what a Mercedes owner would expect when buying a car.In the service department Alex (Service Manager) has also been helpful and respectful. Even when I showed up with no appointment on a busy Monday morning, he got my car in for the issues I was wanting looked at and took care of them.From what I can tell this is a reputable dealer that cares about their reputation and will try to make things right.

We literally had the most terrible experience at the dealership three years ago terrible salesman his name was Tim he was awful he told her get this red color she didn’t want and Ofcourse it was late at night so the next day when she said hey I don’t like this color he said sorry that’s what you’re stuck with I mean that’s why we go to Mercedes to spend this kind of money…we were not going to go back but we decided to give Fields one more chance since this is the fourth car she’s bought there as soon as I walked in I met the salesman Josh he was amazing!! We told him about our experience and he said listen let me make it up to you and he literally did I told him this is what we have to spend this is what we want to do he walked inside came back out and said let’s make it happen not only that came to our house at 10 o’clock that night to show us how to do the garage door opener and do her phone to the car he really did save it and we are now recommending this dealership again to everybody trust me ask for Josh he is amazing

Tim Lowery was absolutely amazing during our search for the perfect vehicle. He helped us in all aspects of our journey. The entire process was smooth, swift & painless. Tim made the order & purchase of our new GLE 450 a pleasure! I will refer all in the market for a Mercedes to Tim. He is simply the best!

Josh was super helpful and accommodating while helping my Dad find a car. Josh drove the car to my home (on a Saturday nonetheless) and was both polite and pleasant to work with while we agreed on a deal. This was **definitely** the smoothest and easiest car buying experience ever. All the paperwork was ready for us (earlier than promised) and it could not have gone any smoother. Thankful for Josh and his team --they made the car shopping/buying experience enjoyable

Always a pleasure dealing with the Fields service department. Top to bottom everyone is extremely courteous, efficient and knowledgeable.

I orderd a hard to get g63 and was kinda run around by the salesman only to find out he is no longer with the dealership and Josh Thomas is the salesman that took over and called me to introduce himself and gave me his cell phone to call if ever a question. He really picked up the ball and kept me in the loop all the way to delivery which he personally dropped off at my home. His manager nick was also very helpful . Fields mercedes really came thru for me to get this hard to get car and I couldnt be happier with their staff and if you are in need of a car you got to reach out to Josh Thomas to get the deal done

This is by far the best dealership experience Ive had. The staff is extremely nice. Dylan and Rick are great people and great to work with. They really car about you and your vehicle. The waiting area is amazing with all the stuff they provide. I definitely recommend anyone who needs to get work on their car done to come here.

As always Fields go beyond normal service experience. They are far above the rest. Customer for life. Thanks you to all the hard working and knowledgeable people at Fields.

Dylan was very helpful and explained every thing that was going on. front desk and checkout were friendly. Car went in for a service and battery change and the car came back quickly and clean. great service:)

Thank you Tim Lowery for excellent customer service. From beginning to the end, your professionalism was awesome. I have dealt with Fields Motor cars for several years and have not looked elsewhere. Thanks again. .

Thank you for the great service Pierre and making my wife happy.

Amazing service from Julie and the service team as well. Spendy but if you own a Benz you had o know that going in. This dealership is top shelf. I’m always treated like royalty and their work is pristine.

My experience with Jonathan was great. He was very polite and professional. I bought a car from him. Would love to do business with him again in the near future. Keep up the good work Jonathan it will take u a long ways in life.

I had an enjoyable experience with Earl and this dealership. They were prompt in getting me in and obtaining a loaner for me. The price for my service was less expensive than the other two dealerships in the area. This’ll be my dealership from this point forward for our 2010 GLK 350, much appreciated.

Marco and the team at Fields were great to deal with. They made the process direct and easy without wasting any of our time. I appreciate their professionalism and understanding of what we were looking for while buying a preowned car.

We had a situation with gasoline odor coming from our Mercedes . Alexander Rosario was very professional and caring about our concerns. He left us feeling comfortable and stress free that our vehicle would be taken care of. Fields Mercedes should be proud to have Alexander on there team. He’s an asset to your corporation.

Custumer of Field Mercedes for ten years now. They have always treated our family in a professional and courteous manner. Today our service rep (Earl) was excellent. This is a friendly and welcoming atmosphere.

The service was excellent, they told me what it would cost and how long it would take. They came in under amount and on time. The coffee and donuts are back also. I have been taking my MB E350 there for five years and the service is always great.

Darrell Williams of Wesley Chapel Mercedes went above and beyond assisting with getting a new tire for my vehicle. His dealership did not have my tire in stock so he contacted the Lakeland dealership to have them hold one for me. I was traveling that direction on my way to vacation and once I got there Julie quickly assisted me with spectacular service. Not only was the check in process quick but she also showed me features on my car I was unaware of. She also checked on us several times while waiting and quickly got us back on the road.

I am exceedingly pleased with the service I received from Fields motorcars at Mercedes Benz. Dylon Kiser, my previous advisor, has been promoted to the warranty department and rightly deserved. He is a fantastic employee who represents Fields MB exceedingly well. Earl, my new advisor, has also surpassed all of my expectations for courtesy and service. A driver came after my car, left me a loaner, and then returned with my car m in just a few short days. He then returned the loaner back to Mercedes. What a great dealership. Service, professionalism, kindness and delivery of their services exceed my expectations.With regards, Pamela Murray- Mason

I had my 2021 GLE350 4Matic serviced for its Service A. I certainly appreciated them coming to get my car, leaving me a loaner then bringing my car back to me. I’m not sure what the policy is on washing/cleaning the car for this service is so disregard the relatively poor rating on this. The car was given a basic wash. Many areas not touched and vacuuming was minimal. It looks like the front mats were vacuumed but that was all. As to the maintenance I’m sure I can assume it was done to specifications. Again, very nice to have the car transported for me.

Found Alex and his service technicians followed my request to the T. Professional and very courteous to me and my wife as she was the physical person in place. Service went without saying. Myself being an aircraft mechanic and catering to customers speaks volumes on their professional service and quick communication responses concerning my vehicle status. My hat off to you and your team.Sincerely,JuanRet. USAF

I got a 2018 C300 and i love it! Pierre at fields motors in Lakeland is awesome 👏🏽! He made it all happen and his team were all very welcoming.

BEST customer service around!! Tim Lowery was great with the help of this purchase. Mom was so surprised!! Thank You!!

The team at Mercedes always take care of me. They take the time to listen to my concerns. They treat me as if Im family. They make sure the work is done right or they will make it right. Thanks Dustin and Team. Keep up the great work.

Dealership is great. Service is quick and helpful. They bring me a loaner car and pick up my car, so I dont even have to visit the dealership. Theyre thorough and quick and friendly.

Came to the dealership to get my oil changed and Earl made it such a great experience. He took his time explaining everything and didn’t make me feel pressured. You must go see him next time you go to Fields Motorcars.

My car is in shop for airbags recall. In a hour and a half the car was completed. I had failed to mention to the service manager my seat control switch was not working, was going to fix it myself. To my surprise the mechanic fixed it and said nothing. I was very happy to receive such outstanding service at no charge, thanks Dylan. Ill be getting my new car from Fields Motorcars.

Fields motor cars treats you like royalty. A big shout out to Rick, Dustin, Nick Dylan, Julie and Jeff. You guys made my experience awesome. Love you guys ❤️Anyone looking to buy or having Mercedes serviced please consider this dealership. The best one I’ve been to. If I could give them more than five stars I would. This dealership treat you right.

Alex was great!!!! Got all the service scheduled - the wheels refinished, some body work for a ding, and a repair of the air suspension. Keep me informed the entire time!!! Great job.

It was my first time at Fields Motorcars Service Dept this morning and I had the best service advisor Earl, helping me. He was efficient, kind, knowledgeable and fast. I was in & out in no time! I will definitely be getting my car serviced here again.

Fields Motorcars / Mercedes was exceptional they went above and beyond when my car broke down on SR 60 W I think that was where I was . I could have been on Mars for all I knew about Lakeland FL . They were their every step of the way from recovery with MB Roadside assistance to a loaner to the repair at a reasonable price. . I can’t say enough good things about the professional caring people at Fields Motorcars .Thank You Very Much for Everything.

I bought my new Mercedes from here 3 days ago. I must say that the service was impeccable. The salesman I had Josh was amazing. He went over and beyond to make sure we were good. I thought I left my key in the dealership and he was about to drive all the way back to Lakeland from Tampa to help me look for my house key in the car I traded in but luckily I found my key and he didn’t have to!!! I highly recommend them and will go back there when I’m ready for something new 💛🤗

The service department goes above and beyond to educate and accommodate customers. They seem more transparent and forthright than other dealerships. I also found this to be true with their Finance team while exploring prepaid maintenance extended warranty options.

Nothing beats Mercedes customer service. Once again they have shown their superiority. Great job.

Only thing they didnt get five from me is because hours past by and no up dates even for a single tire,you call and they transfer you with the agent but just an answering machine and no call back,the rest was great,the environment is great,very professional and the car was shinning at the end.

Dylan is my service rep. He was incredibly helpful. Very patient in explaining what was done, the cost and the need for future services. Truly enjoyed working with him.

Service was great! Mobile service came to our home and was on time and courteous. Would definitely recommend!

The service department is wonderful. Earl got my vehicle right in and and kept me informed with the process and about recalls that needed to be taken care of. Friendly and professional. Highly recommend.

Excellent service @ Fields Mercedes Lakeland. Earl answered all my questions and work was completed in a timely manner. Waiting area very comfortable and well stocked. Fields Mercedes Lakeland is the only dealership that I trust with my car. Thank you Fields & Earl Koffler.

Dylan is an amazing service advisor always super helpful, and takes care of me in an efficient professional manner. Highly recommend this location for Mercedes!!The BEST

A very pleasant experience in every way. I left feeling fortunate that Sunny was the rep who picked up when I called - hes just a solid guy...ask for him! The entire team is professional, yet personal.

Earl is always extremely helpful when my car needs serviced. He goes above and beyond and always makes it so easy! 10/10 would recommend

It was my first time there and it went extremely smooth from start to finish.Great waiting areaGreat Inspection and explanation of what is needed down the line.👍👍

Everyone was very professional and helpful with all my needs for my vehicle. Im proud to be a Mercedes owner. The service at Field Motorcars is top notch.

Horrible experience with their service department and misrepresentations about oil changes we were promised and paid for with the purchase of a certified pre-owned 2018 GLA we purchased in 2020. The service advisor Dustin Roger said that the oil changes were not showing up on their systems when I called to get it serviced. Thus, we paid for oil changes when we bought the car but they never gave us what we paid for with the car. Equally problematic was their lack of follow up. I was assured by Dustin he would look into it and get back to me “right away.” He never returned my call. Very unprofessional and I would never recommend this dealership. I would recommend the MB dealership in South Orlando. I’ve bought several cars their and they are awesome in both service and sales.UPDATED Review. After the review was posted I was contacted by the service manager explaining that there was a glitch in their system which is why the free oil changes were not showing up on the service dept system. He offered to reimburse me for the out of pocket expense I paid for an oil change and promised the future ones would be provided via mobile service.

I appreciate the nice kind 👍 personal service touch. Very knowledgeable of vehicle 5 🌟

Awesome experience! Quality work and great service...

First time getting my car serviced had a great experience and service person Dillion was very friendly and professional. I would highly recommend to my friends and family for future mechanical services.

Awesome experience and Dylan was just great in assisting me with getting my SUV in and out for my A-service in a timely & efficient manner. Thank you so much!

They did a fantastic job theyre very professional and courteous I love doing business with them thank you very much

Great sales person Pierre Bartolomei, Sold me the first 2022

I am so disappointed with fields service, and with there lies. I services 4 off my cars in there shop and now for sure never again. They damage my car and did not repair a problem while they trying to say it is some a little stone damage computer in GLE 53 AMG 2021 My Recomend is to hire education people or shot down Fields Motorcars merc benz of Lakeland. I have to share my store

Everything went smoothly, it was a routine service and the cost wasnt prohibitive. I was disappointed that I had an 11:00 appointment, but they didnt intake my car for 15 minutes. The service rep had someone else at his desk and they didnt take me until after I had to wait and then they gave me to someone else. I wish they would have given me to someone else in the first place and got my car in faster. That is the only reason I put 4 stars instead of 5.

Earl Koffler has made my service experience amazing. I’ve been put in an extremely difficult situation since my vehicle has broken down. Mr. Koffler has gone over and above my expectations as a service advisor. He’s punctual, attentive, has timely responses, and extremely honest. Overall Earl is a straight shooter and I would highly suggest working with him if given the opportunity.

Despite my car not fixed and major problem found .. but this dealership and specially Jolie were providing outstanding service thank you

Fields Motorcars on Lakeland FL, are by far the best dealership for car servicing I have ever gone to!They are honest, efficient and extremely good at what they do.I wouldn’t go anywhere else in FL to have my MB serviced, even if it meant driving all the way from Miami!!(I live in Sebring)I have to say that it is usually the “smaller” family owned dealerships that really understand and provide the BEST customer service experience.Gregg S

Earl provided great customer service in helping get my Mercedes GLE recalls complete and went above expectation in scheduling services.

Time well spend. Very nice place

I have a Mercedes Sprinter RV and Fields has been excellent to work with. Wish there was an equivalent in Michigan.

Dylan at the service dept was extremely helpful and knowledgeable. Recommend him highly if youre in central florida.

Very informative, the service and staff were top knoch.

We were considering a new vehicle and emailed Fields Motorcars for information. Sunny was helpful and quickly emailed us a list of vehicles that matched our needs. We picked our top two and he had them waiting for us to test drive when we arrived at the dealership. The entire process moved quickly and smoothly. Were happy with our new Mercedes and the service we received from everyone at Fields Motorcars in Lakeland.

We always value the level of service. Dylan is an outstanding member of your team!

A very smooth and easy process from start to finish. Tim was excellent in helping us build our new G Wagon and kept us informed during the production and delivery process. I was able to do all applications via email so at the time of delivery it was simply a matter of signing the documents. We live in Tampa but the drive to Lakeland was well worth it. This wont be the last car we buy from Fields!

The best customer service ever out of any MB dealership, our service advisor dylan kyser has been the best service avisor i have ever worked with, always kept us on the loop of the status of our vehicle and worked with our extended warranty to get our vehicle repair

Earl is one of the most helpful and friendliest people I ever met,Fields motorcars is blessed to have such a quality person working for them

Earl provided a top-notch service experience as usual and the place has decent WiFi. What more could you ask for? Ice cream?

Great experience! Thank you Margarita for all your help!

Field Motorcars gave me great Customer Service!!! I love field motorcars!!!

One week ago,my experience was exceptional, the kindness and patient shown in the process was great. This is the place to go.

Alex was helpful and quick to get me set up with a loaner vehicle.

Service was excellent. Thanks for the speedy assistance

Best Service Experience in the Mercedes Benz Dealer Ever, Been there 3 times before for an A and B Service. This time for the A service on my 2018 Metris/Dewalt, a new Service Advisor Alex Rosario. He explain everything like never before about the service to be performed on my Van, Got me a discount and get me a loaner car by the time my paper work was done. also I was out of the dealer by 2:pm. great job Alex form Alex.

Great experience. Very friendly and knowledgeable staff. Tim... My sales guy is great. I would recommend that if you wanna buy a Mercedes. Go to fields and ask for Tim. The service you receive from him will speak volumes.

I rarely leave reviews. The service I received at Field Auto Group and my salesman Ron Bigler are deserving of a few minutes to write this. I was in a rough spot when I was in an accident and was told my only work truck was a total loss. I knew it would be a headache but figured I would just go buy another truck. Well because of some microchip shortage there are apparently not Sprinters available anywhere. I must have called every dealer on the east coast from NY to FL. No one had anything. Every other dealer basically said sorry dont have any, but Ill call you when we do. Not Ron Bigler. I told him my predicament and he too had non of the Sprinters I was looking for, but seemed to actually care I was in such a bind. He asked me if he could get back to me shortly so he could talk to his manager. He called me back a little bit later and informed me he had secured a Sprinter for me and could have it available tomorrow. He Emailed over the paperwork and secured my financing, new tags and registration almost immediately. Then the icing on the cake. Ron offered to personally drive the few hundred miles and personally deliver the vehicle. Thats correct Ron got in the truck at 2:00 or 3:00 and drove several hundred miles with another car with him (to get home) and arrived at 6:00. It would have been 5:45 but Ron stopped at a gas station just up the road from me to deliver my new truck with a full tank. He showed me everything had me sign some paperwork and was on his way. These guys probably didnt get home till 10:00 or 11:00 at night. This is the service I received at Fields Auto Group. They are a class act and have gained one more loyal customer.

Dustin is a blessing to have on RVs exclusively, will ALWAYS bring my sprinter here!!

I purchased a car via online, phone and text after test driving something I was looking for and found online via Fields Motorcars. Sunny, my sales rep was excellent to work with, very personable. I am very happy with my vehicle purchase.

My service advisor Earl was very courteous and prompt each time we communicated...

This was a very pleasant experience and I was in and out within the suggested time.

Great dealership. Completed required and went the extra Mile to make sure my brake problems were fixed. Provided a loaner Mercedes, during the process and even delivered the car to me, when done, in Sebring. Very satisfied.

If I could give them six stars I would.I recently purchased a E 400 from Fields Motorcars Lakeland and there are a few things that need to be taken care of, they picked the car up and it when it came back it looked brand new. I cannot say enough good things about these guys .They talked about wanting to do the right thing and their actions back that up.Thank you Manny and Don for all of your hard work .Great customer service..

The service writer Dylan Kyser is very knowledgeable and friendly. He try’s to help you as much as he can, he gets 5 stars, but I can’t say that for the service manager Rick Greene. I scheduled an appointment 3 months ahead for service with a Mercedes loaner, and to my surprise I was unable to get a Mercedes loaner again but was given a kia as a loaner from Enterprise and when I ask why I was not getting a Mercedes I was told by Mr. Greene first come first serve when it came to getting a Mercedes which it’s unacceptable when I booked my appointment three months in advance. So do not expect to much from Mr. Greene. And because of Mr. Greene they get 2 stars.FYII called Mr Gary Gordon the GM per his request and left him a voicemail a few days ago, and as of today I still have not gotten a call back.👎🏼

Excellent service. I live in Texas and this my second trip to Florida to purchase cars in Lakeland. My client advisor was Dolores Garcia. When I got to the dealership, she had everything ready and the transaction was very smooth. I highly recommend this dealership.

I DRIVE FROM ONE HOUR AWAY BECAUSE FIELDS MERCEDES IN LAKELAND ISNUMBER ONE AND UNBELIEVABLY THE BEST PROFESSIONAL PEOPLE IN THIER SERVICE DEPARTMENT

My experience was good.

My first time having a great experience, no hassle, headache free purchasing a vehicle. Sunil (Sunny) was a very pleasant salesman who never put any pressure on me and very upfront from beginning to end. And Margarita what a delightful and helpful person between both they make a great team. I left very satisfied with my purchased.

This was possibly one of the best car buying experiences I have ever had. Troy Carter made it all so easy. Fields Motorcars has old fashion high quality customer service. The follow up and customer service is something I rarely experience anymore. I bought the car long distance and sight unseen. They worked hard with me to meet each and every request I made of them. The cars condition was probably better than represented to me and I could not have been happier with my purchase. Since leaving the dealership with my car I have had follow-up from both Troy and the concierge to ensure that I have no questions or issues with the car. I really enjoyed working with a professional Mercedes Benz dealership that still acts like customers come first. Fields Motorcars is first class and exactly the right type of dealership to represent the Mercedes Benz.

We just bought another car from our favorite salesman at Fields Motorcars. Tim Lowry makes buying a car feel like visiting a good friend. We are so happy to be back in a Mercedes.