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La Quinta Cadillac
79225 CA-111, La Quinta, CA 92253, United States
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La Quinta Cadillac

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Re
Review №1

As far as the service staff is concerned, they are great. However if you are looking into buying a new vehicle,I do not recommend this dealer. My wife and I saved for over 15 years to buy a new vehicle that would last us at least 10 to 15 years before looking to buy another one. Back in 2015 we bought the new Tahoe LT that just came out with the new design. Well right off the bat problems started, ac,motor mounts,brakes, fuel injectors, catalyst converter, transmission, windows, electrical software, I can go on and on. So I recommend people do some real good searches,something I didnt do because I trusted the salesman, biggest mistake of my life. Beware people.

Sc
Review №2

I have been everywhere in the valley and so far only La Quinta Cadillac has done Cadillac quality work at reasonable prices. I highly recommend La Quinta Cadillac for all you Cadillac needs. DR. Scott Neff.

Be
Review №3

Michael was very nice & courteous. He was very knowledgeable of the vehicles. If you want a great vehicle go see Michael at La Quinta Cadillac!

Br
Review №4

The worst customer service Ive ever dealt with. I purchased my second car from this dealership and the service department is beyond pathetic. I called to make an appointment for 3 recalls on my car. The parts werent available so they said they would call back in 2 weeks.6 weeks later and many phone calls they wouldnt do the repairs until I brought it in again for serial numbers. Finally called the manager and he helped me get an appointment and the parts within a couple of days. They called the next day and I made an 8:15 appointment. They said it would be 3 hours. I was able to get the car 8 hours later. I have owned many luxury cars and consider this dealership to have by far the worst customer service I have ever experienced. I have to give it 1 star to be able to even post this

At
Review №5

I have been a loyal customer at La Quinta Cadillac for many years! Why? The service I get here is the best! They are organized, timely, and go above and beyond to provide me with the peace of mind that I am driving the safest operating vehicle on the road! I NEVER feel like they are trying to sell me on random services that dont seem necessary or come out of left field. For the past 6 years I have been purchasing the Oil Change package of 3, the best deal in the Desert (Ive price checked)!!! It comes with tire rotation, car wash and more! On top of that, they will give me a ride to and from home when needed! Thank you to all the La Quinta Cadillac Team!!

Ma
Review №6

Whoever wants to buy cadillac or other kind of car check this out the La Quinta Cadillac dealership. Very easy to find it along the highway 111 CA.People works here are nice and very helpful. If you don’t know about car they will tell you.

La
Review №7

Love the new Cadillac XT5 I got from La Quinta Cadillac. Very nice place to buy/lease a car from! Thanx!

Gr
Review №8

Very convenient and easy to deal with. Rosemarie is an awesome sales representative

Lu
Review №9

I custom ordered a 115k Escalade with all the options. It came in minus the roof racks and emblems. Here we are two months later and still no emblems. I was told they came in a few weeks ago and mailed out to me. I am no longer going to purse them it is creating a resentment and feels like a job.

Ol
Review №10

LaQuinta Cadillac did a transmission service . The service Reprensentative provided outstanding customer service. The required service was completed on the same day. The Service Manager is the best. Very supportive of the customer concerns. Excellent personality to address any concerns.I had a memorable experience. I will definitely use use La Quinta Cadillac and Cherolet service department again.

ad
Review №11

Christian is a great member of your team. As someone who has coached many teams you all did a good job teaching him. In my current role I am involved in b2b sales every day. So I will say your employee is definitely a good one, he offered me advice, did some fact finding, and lastly and what I hold most important is he treated me with respect and integrity.After coming from a very rude dealership before I am so happy to have had the chance to make it to you guys before I made my decision.I am now a proud owner of your lease.Thanks La Quinta Cadillac

Th
Review №12

Service writer Scott took great care of me,, the completion time was correct, and Mike in parts went above the call of duty to get the correct parts for my Check Trax

Je
Review №13

No one greeted me at the service department, just for a vehicle inspection on my car cost an arm and a leg, over priced on parts and labor, if you want your car to be serviced it would have to be by appointment, dont bother, you have a better chance taking your precious to a mom and pop shop..

Aa
Review №14

Very respectful and knowledgeable about our vehicles.Justin took the time to make sure we understood everything! And wling to take the time.

Sa
Review №15

These guys are the best! Very professional and friendly.

uk
Review №16

Highly recommend this place

Br
Review №17

This is not where Ill be taking my auto for servicing.in the future. I was told it was a $50 deductible, then upon dropping my auto off found it was not covered by the warranty as I was told when I booked the appointment and it was over $230. After Justin in service checked with the person that told me this, came back and said it is not covered, do I want to have the service done? I unhappily agreed to this price. After leaving my auto there, I received a telephone call that they didnt know my car needed a special battery and it is $100 more! They already had the car taken apart, I needed the service done and agreed to pay for it UNDER DURESS! There was no apology, they looked it up on the computer, they sold me the auto and they should have known the cost of the service without adding the additional $100. The dealership was at fault giving me the incorrect price twice and it cost over $330 for a battery change! I would never recommend going there to purchase a vehicle nor to have it serviced!

Jo
Review №18

Great dealer, Justin is a great service adviser very honest,people like Justin is a great asset for this dealership.

Sh
Review №19

Good people Good service

Da
Review №20

I have tried other Cadillac dealerships and have been sadly disappointed but was very impressed with the overall friendliness and professionalism at La Quinta Cadillac that even though I have to travel further, this is now my first choice for service or repairs. Thank you LQ Cadillac.

De
Review №21

Excellent service. Friendly staff. 👍👍👍

Da
Review №22

BEAUTIFUL CARS....EXCELLENT SALES STAFF

Be
Review №23

I do business on the Chevy side. Just bought a car from them couldnt be happier. Had a great salesman named Joshua. Hes the best.

ca
Review №24

Excellent! Great service

gu
Review №25

Great service department ....100 %

Tr
Review №26

It was good to get the level of service from a dealership so close to my home. Lorena went above and beyond to ensure that I was happy and that my vehicle was fixed and returned to me in a timely manner. I would highly recommend this dealership!

To
Review №27

Lorena and La Quinta Cadillacs Service Department are absolutely the very best. She and Justin have serviced two of our previous Cadillacs and now will be servicing our new third--a 2019 CTS! A very large part of our going to La Quinta Cadillac is their Cadillac Service Department, and in particular Lorena.

Jo
Review №28

Justin the service manager is top notch. Service team from setting appointment through completion of service exceeded every expectation... I drive over 90 miles to use them, and it is worth my time and expense...

Do
Review №29

Scott Coletto, service advisor, is great to work with! He understands what I am explaining when there is an issue with the car. He is friendly and efficient!

Se
Review №30

Mike Kingsbury in the sales department is a great no pressure straight forward salesman I got an awesome deal on a great truck! I would recommend this dealership to everyone and see Mike for a no hassle deal!!!

Me
Review №31

As always, thank you to Justin and the folks at La Quinta Cadillac for taking care of my vehicle on short notice. Your customer service is excellent and I look forward to seeing you for the next oil change.

mi
Review №32

Excellent G.M. car dealership

Ja
Review №33

Best buying experience I have had to date

Di
Review №34

Brand new CT4!

Ke
Review №35

Everyone was wonderful, they did exactly what I ask for.I rely on there service and personal attention

Mi
Review №36

They are the Best

Ke
Review №37

They go out of their way to help! New ownership..not on commission so you dont feel pushed into anything at all! Joshua Bott is the best! He will help with anything you need!!!

Tr
Review №38

On time...Reasonable prices ...Positive service personnel!Thanks from our 2007 Cadillac DTS.

Ju
Review №39

Good service. Good employees. Good prices.

Mi
Review №40

As always the carwash they offer with the deal SUCKS, very mediocre carwash! You would expect a better job coming from a dealer. Then they messed up on how i wanted my tires rotated so had to wait longer too fix that! Every time its something that aint done right..... Dont know why i keep getting surveys if it never gets Fixed..

Ma
Review №41

Made appt. for 9:00 & at 11:00 it was still there waiting for service...so why make appt ?? Guy told me about an hr. to hr. & a halve....2 hrs. later and still not started to service it !!!!

Da
Review №42

Good people always helping

AD
Review №43

Excellent service and everyone is always so very friendly and helpful. Thank you!

mo
Review №44

These people are horrible!!!! Bad costumer service EVER!!!!!

to
Review №45

Be that we are not honest place trying to charge me for part I never needed, Missing sunglasses from my car

Pa
Review №46

Liked it

Ke
Review №47

Over priced, less than adequate service, mechanics incentivized to sell work not needed!

ti
Review №48

Worst sale department everBest service department ever

Lo
Review №49

Justin was friendly and accommodating

Br
Review №50

Rude bad service

Ne
Review №51

Just to said THANK YOU Lorena!!!!!

Tr
Review №52

Great

Information
90 Photos
52 Comments
4.5 Rating
  • Address:79225 CA-111, La Quinta, CA 92253, United States
  • Site:http://laquintacadillac.com/?utm_source=GMB&utm_medium=Organic
  • Phone:+1 760-771-8200
Categories
  • Auto repair shop
  • Auto parts store
  • Cadillac dealer
  • Car dealer
  • Car service
  • Car wash
Working hours
  • Monday:7AM–8PM
  • Tuesday:7AM–8PM
  • Wednesday:7AM–8PM
  • Thursday:7AM–8PM
  • Friday:7AM–8PM
  • Saturday:9AM–8PM
  • Sunday:10AM–5PM
Offerings
  • Oil change:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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