I wish I could give them TEN STARS! After moving to Knoxville, I went to them for new hearing aids. This is my third set so I knew the drill. But what I did not know was how wonderful and caring a hearing aid provider could be. Mark was so patient and persistent with an issue that was totally the fault of my phone but he refused to give up. It was resolved and I hear better than ever. And as he predicted, I enjoy music now in a way I have not for many, many years. I cannot express how wonderful these folks are. Go see Mark. You will not be disappointed.
The people here are truly helpful, professional, and kind!! They take the time to explain all that is going on with every personal situation!! I never leave having a question unanswered!! Im amazed at the quality of the hearing aids I received and the price. Please do yourself and your ears a favor and trust Tennessee Hearing Instruments with the care of your ears!!
I visited Tennessee Hearing with a friend who had an appointment. While waiting I was asked if I wanted to take a hearing test. I said I knew I couldnt hear very well but there was no need to take the test because I could not afford to purchase hearing aids. Iwas told that Tennessee Instruments had a program for low income families thst was furnished through a foundation. I signed up and eventually was fitted with hearing aids and all I had to pay was a donation to the foundation. They have taken very good care of me and I couldnt have received the hearing aids from anyone that cared more about me than Tennessee Hearing.
The staff at THI are always very professional and efficient. If I am having issues with my hearing aids I am confident that Dr. Smith and his staff will fix it.
The staff is absolutely wonderful. I first started going to see them in 2012 and made an inquiry to them by email. They were able to reach out to me that day and an appointment was made. They have always treated me with respect and really listen to my concerns. They are always available to answer all of my questions.
Always professional and customer service oriented. This is the only audiologist in greater Knoxville that was willing to help me when I moved here from Atlanta. Invited me in without asking me to make a commitment to them.
Ive been with Tennessee Hearing Instruments since early 2016 and theyve been great to work with. I purchased my 1st set of hearing aids from them. I moved to another country to work on a US military base (civilian) for 3 years and they continued to help me. I would send my hearing aids to them via mail and theyd clean, service, and send back to me. It was comforting to get that level of service. Im in the process of getting my 2nd set of hearing aids from them. I recommend them to anyone looking for hearing help!
Dr. Smith and the staff are wonderful at Tennessee Hearing Instruments. I have known them for several years and they always go over and above to meet my loved ones needs. I first met Dr. Smith when he helped my daughter obtain hearing aides. He was so good with my daughter that I began bringing my mother to him also. Dr. Smith was generous to help me maintain my mothers hearing aides for the last two years even though she had not purchased them from him. His objective is to help people hear. Dr. smith recently fit my mom for new hearing aides after hers were lost during a hospital stay. He and the staff have been wonderful to work with. I highly recommend Tennessee Hearing Instruments. They wont let you down.
The whole staff here are amazing. I can not say enough about them all. They are always very polite, pleasant and it is a joy to see them all. They go above and beyond to ensure that they give you the best service they can. Before they came into my life, when I could not hear very well at all, I just wanted to find someone that would give me exactly what I wanted and that was to be able to enjoy hearing again. Well, they were just what I needed, and they continue to make sure that my quality of life stays at the top by being able to hear with their amazing products. Can not say enough about everyone here. Every time I leave after my appointment I feel so much more positive about being able to continue the uplifting that they offer each and every time. They are the Greatest, and I appreciate them to the fullest. Thank you Mark Pate and the rest of you for all you do.
I took my aunt to Tennessee Hearing Instruments yesterday and was very pleased with the service they gave. They are very friendly, knowledgeable and a caring place. In the month of November each year they help people out that cant afford a hearing aid, if you qualify you get a hearing aid free. They get donations for this program, however the donations they receive are few and far between. This means a lot more comes out of their pocket, and without any donations they may not be able to continue this program. The gift of hearing is such a wonderful gift to have. Tennessee Hearing Insruments is awesome, they give the gift of hearing to someone in need. Give the gift of hearing to someone today, make your donation!!
Very professional office. Dr Smith is very conscientious, knowledgeable, uses latest technology, and works to assure that the instrumentation is working optimally. He is also very patient, and his staff are warm and courteous. Their coffee is the best in town!
As a young 50 year-old, I walked into Tennessee Hearing Instruments to determine if my perceived hearing issue was real and left with trial hearing aids, hearing sounds I apparently haven’t heard in years. Initially, it was the completeness of Dr. Smith’s voice, as I experience low frequency loss. Then it was my daughter’s voice, followed by an evening of conversation with my husband, the first time in years not asking him to repeat himself.This is going to be life changing. It has become so frustrating just living, constantly saying, “Huh? Or What?” or after so many requests for repetition, just pretending I hear. I am anxious to see how it improves my work environment when I return to teaching in a couple months. My students become very frustrated because I cannot hear their responses, which they rarely want to share once, much less over and over.The particular hearing aids I am trying are fabulous. They are controlled from my iPhone where I can save settings for each environment I encounter. I have created unique settings for general, music only, music with background, porch, and den with family. Unlike my dad and father-in-law have reported, in three days I have not heard any uncomfortable noises. These aids apparently adjust to extra loud or distant sound. My husband was just calling to me from a distance on our property and my hearing aids changed the setting to place his voice directly in my ear.As an extra bonus, the staff at THI are amazingly friendly and knowledgeable, making this such an individualized experience.
I have been a client of Tennessee Hearing Instruments for about 30 years. Very pleased with the service. They are always ready to help and find solution tony hearing problems. I highly recommend them.
Great people! They welcome you and make you feel right at home. Very honest and caring. Place is always so nice and clean and comfortable. Highly recommend!
Excellent service! Very nice and willing to help. Would recommend to anyone!
These people are wonderful! Very friendly and very helpful and understanding! They really helped me be able to Hear again with my new Hearing Aid!😃 I highly recommend them if your searching for help to hear again!👍
I got my second hearing aid from this place, they are great to me. They always greet me like Ive been there a million times, or apart of the family, they help me with all of my hearing needs and educate me on the proper care of my aid. I recommend them.
Very friendly, courteous and always eager to help. Ive been a patient for a long while and Im very thankful for the service provided from the front office to the care provided. You will be treated like family from the moment you walk in the door and I definitely recommend to anyone seeking hearing care. 5 Star experience!!
I have been using Tennessee Hearing instruments for over 20 years. The owner actually has a PhD in audiology. Most places some businessman buys as a franchise and think he’s an audiologist. Starkey instruments are Excellent, but you need an experienced audiologist to get rid of the whistles feedback pain in your ear canal from improper fit. Most places you buy hearing aids from don’t know what to do if we have problems. You just waste your money if you don’t go to an experienced audiologist.
They are so patient and friendly. Got my dads hearing aids super fast with a great price. Thanks so much!
Very helpful, experienced and knowledgeable staff. They fit you with the hearing aids that will meet your needs and they provide excellent service and followup support. I have used THIs Starkey hearing aids for many years and recommend them without reservation.
Ive worn Starkey hearing aids since I was 7 years old. When I moved to Knoxville, I was looking for a dealer that I could trust. After visiting a few in the area, I never got a good feeling that they had my interest at heart, one even told me I couldnt wear in-the-ear aids (I had worn them for 20 years). When I found THI, I was relieved to find someone who would listen and work with me. Mark Pate is fantastic... you can tell he genuinely loves helping people hear better, and they keep up with the new technology, (which Starkey is fantastic at). If I ever have issues or want to tweak a setting, they can get me in quickly and I can come back as much as I need to dial it in the way I like.
THI, are people who care about you and your hearing! They are knowledgeable, about the hearing aids and other accessories that may be of importance to you and your hearing. They bend over backwards to help you in any way possible. Clean your wax out of your ears for you. I was so lucky to find them. If you are having problems with your hearing, they are the ones for you. They also make me laugh.
These are the nicest people...i didnt have to wait very long...they were so interested in my hearing loss and the fact that my life would be enhanced greatly with a hearing aid...they were right...my life is now filled with listening to sounds that i have never heard and or sounds i havent heard in a very long time...life can be very dull if you cant hear life going on around you...our world is a noisy place, but being able to pick up minute sounds is amazing...thanks guys for giving me a new lease on life...
You all show a great deal of interest and are very informative and just help a lot
When my 86 year old mother was up for her annual summer visit from Florida in 2016, I took her to Tennessee Hearing Instruments to see if they could help with her partial hearing loss.Years of labor in loud factories and age had taken a toll on her sense of hearing. It was very frustrating for her, as well as those who had to yell when talking to her. THI said she was a great candidate for the least expensive hearing aids they have. I was impressed that they didnt try to sell her a more expensive one. She was fitted for the hearing aids with the most sincerely caring people, who I felt, truly wanted everything to be perfect for her.It was all great. She returned to Florida when that visit was over, but she has since moved here, to Powell, with my husband and myself.I can now take her there any time we need anything, and they are always very attentive to her needs.Her dog chewed up one hearing aid this past winter, and it was replaced at a very reasonable price (thanks to THI insurance).Another thing about the people who work there, theyre like one big family. They have Christian values and are not ashamed to display that with their inspirational messages and scripture!
This is one of the finest, most considerate businesses I have ever dealt with. They do what they can to help, and they do it quickly. I would highly recommend them for testing your hearing and to provide hearing aids if necessary.
I came to Tennessee Hearing Instruments on the advice of my doctor. I have had a tremendous experience here. The people here are wonderful and so helpful. They answered all my questions and were available via phone to help me settle in to my hearing aids. I would recommend them to anyone as they are very caring and concerned about me.
Got my hearing aids here, blessed to have found them, they helped me with been able to afford any & the staff very friendly and very helpful with all the questions I had on my all my visits so farfar Im loving my aids now I can really hear better than before 😀❤
I have had my hearing aids for 3 years now Tennessee hearing instruments has helped me get the job I have always wanted they have great staff and they are always nice without them this job would have been impossible for me to get I would highly recommend them to anyone I cant thank them enough for what they have done for me
Awesome group of people! They really care! I took my Dad there for over 20 years, he is gone now, but when I needed help, I did not hesitate to go them. They Are awesome!! Highly recommend!!
Ive suffered for 15+ years with hearing lose and went to this place they have excellent staff there always nice they have helped me beyond thanks I would definitely recommend them to anyone I am very happy with mine
The first thing you notice about Tenn. Hearing Instruments (THI) is the reception you get when you enter. I am always greeted with a smile from whom ever is behind the window, usually Michelle or Rebecca.As far as I am concerned THI service is second to none. I feel like Mark is giving me personal service when I go to the office. Besides checking on my hearing aids to make sure they are working properly, my ears are checked on each visit for wax blockage which is removed if necessary.Starkeys make a fine hearing and I am on my second pair because I wanted an in the ear unit that was molded to the shape of my ear. They are completely invisible and my friends are amazed when I tell them I am wearing my hearing aids.I also have a microphone that I use when watching tv which is connected via blue tooth to my hearing aids. In other words the tv volume is on normal setting for everyone in the room, while the microphone lets me hear everything via blue tooth perfectly. I also use it in noisy restaurants to drown out the background noise.If you want great service, friendly faces and competitive pricing, THI has it all.
Very friendly and really want you to hear as well as humanly, medically possible. They have plenty business practices examples when it comes to a person who is retired, medically and financially challenged, who has been taking advantage of by another hearing aides doctor, and still hearing worse majorly compromised for no reason. My dear friend can finally hear important conversations, can enjoy television, music and not miss out on lifes joyful noise. . . .
I have been a patient at THI for about 10 years and have always received the very best service possible.The personnel are so welcoming and very knowledgeable of hearing issues and the products available to improve declining hearing.
The people here treat you like family. They answer questions in laymans terms. Very personable.
They are so understanding to my hearing needs
You cant get better than tall Mark. he is the best. he knowswhat he is doing.
Dr. Will Smith is extremely knowledgeable about hearing loss and the application of hearing aids. You can reach them anytime with questions or problems you may encounter.
Very professional through group. Charitable and supportive in community work. Highly recommend them.
Wonderful staff and because of them and the gift of hearing Im able to hear things I havent herd in years.
The staff are so considerate and thorough. I would highly recommend them.
Amazing company amazing staff thank you all for your help
Thank You. Thank you for the gift of better hearing . I am supremely satisfied with the service and assistance i have received and continue to receive. They have gone above and beyond .
Absolutely loved! Everyone was so nice.
Got my hearing aids over a month ago and got my final adjustments for them .
A good caring and compassionate people.
These guys are great