I called them and within a few hours they had someone out working on my door. The fix maybe took them 15 mins and even went above and beyond and greased the track too. Outstanding service.

The technician showed up right on time, knew exactly what he was doing and repaired my older garage door. couldnt be happier. Would definitely recommend their services. Very reasonable too.

Great service! My 25 year-old garage door opener needed replacing. I was able to get a same day appointment. The technician, John, was very professional and did an excellent job installing the new opener. He also walked me through the functions of the new remotes and wall unit. Definitely recommend this company for garage door needs.

When I needed a color match for a pair of garage doors I have on a detached garage, I called these guys. They sent me a color sample out and I got it in the mail a few days later, the best part was everyone I talked to on the phone was super friendly and helpful, so nice to find these days. A win win for me and another 5 star review for you. Thanks guys!!

This was our first experience with Overhead Door Company. If I could give them 10 stars, I would.Called them on Monday to inquire about an estimate on repairs and possibly replacing 2 doors.Within an hour, got a call back from Josh (salesman) to schedule an appointment. He came out the very next day (Tuesday) at 9:00 and was right on time (maybe even a few minutes early) and he made excellent recommendations. He said we didnt need to replace our doors but just needed some maintenance. He promised that their scheduler, Matthew, would call us to set it up.Matthew called within a few hours and scheduled us for 9:00 the next day (Wednesday).On Wednesday, Allen (service tech) was early and was excellent in every way. He was very knowledgeable about what we needed in terms of maintenance and repairs.The charges for parts and labor were also exceptionally reasonable, in my opinion.We will definitely use this company again based on this experience.Thanks.

Very professional and knowledgeable

So pleased with Overhead Door Co of Knoxville! I have used them in the past and they were great! They came today for a different issue - they were prompt, fixed the issue right away. The tech explained details to me in a way I can easily understand. Highly recommend them!

Bill was a huge help! I didn’t even spend any money at the store but he pointed me in the right direction and gave me advice on what I needed to do. Spent 15 minutes just helping me out and looking things up. When ever I need service or a new door I know where I will go.

The Overhead Door Company will sell you new garage doors, of course. But before you spend big bucks for new, try getting your old doors fixed. For $145.00 I had Overhead fix the huge gaps in my doors which were allowing little mice and cold air in. If you want the very best service call them and make sure you are speaking with, Kim. Do not talk to anyone else until you talk to Kim. Trust me on this. Kim will bend over backward to help you.

They fixed my garage door and 2 years later I found out the spring they replaced was too small for my door so it failed. Not happy. While Alan did a good job at the time the work did not last and when I called for an appt I was told it would be weeks before they could come out. So I used another company who fixed my broken opener.

*Overhead Door came to our Residence within 1-hour, and had scheduled us within 24hrs! We had a Garage Door Emergency, and our vehicles were locked in the garage; a coil-spring and pulley needed to be replaced with new parts. We couldnt of asked for a more professional repair. Thank you so much for excellent service.

WOW so quick. Our garage door spring broke yesterday and I called about 9:30a, at 12:15 the tech shows up and by 12:45 he was driving off with our fully fixed garage door working like new. We had Overhead Door install our door in 1997 and this was the first repair needed since the perfect install. Certainly recommend them for installations and repair.

They arrived on time. They were knowledgeable in there work. I will have them come back and replace three doors and my main overhead door. I had estimates from two garage door installers that were a little cheaper but it’s like the old saying, you get what you pay for and I’m very pleased

My old Overhead garage door opener motor froze up and I called for service. Gary was the excellent repairman who came to fix then replace the old unit. He was quick, efficient and personable. The new opener is quieter and smoother operating. I applaud Gary for his installation in a very hot humid garage with a smile on his face and customer satisfaction as his goal. Good Company, great service and product.

The appointment process was v. professional. Even on a Monday morning I was able to get an appt. for Wed. Alan did a wonderful job explaining his assessment of the damage to our door and how he will fix it. He showed me his work when he was done. The cost was reasonable. This is the only garage door company I will call in the future.

Fantastic guys! Job well done. Gary and Randy did a fantastic job and well knowledgeable. I would recommend this company to anyone replacing any portion of the garage equipment.

Every step of the process they were courteous and professional. Received my call back and had a technician out taking care of my problem within thirty minutes. Repair went just as quick and smooth. Absolutely recommend to anyone with any type of garage door need.

The technician that fixed my garage door opener was very professional and had a good sense of humor.The only concern I had was the $230 charge. The majority of this was for labor and $50 for the circuit board.Previously, I had taken apart the mechanism and determined that the circuit board was fried and had to be replaced. The technician agreed and installed a new circuit board.I asked if they offered any discounts, especially since I determined what the problem was beforehand. Unfortunately, they didnt. The service did come with a 5 year warranty, which is nice.I have piece of mind that I got help from the manufacturer. But that cost me more than if I bought a circuit board online and installed it myself.My advice: get an estimate before you get your garage door opener serviced. Maybe look online for resources on what to look for when your garage door isnt functioning. I didnt do this and wish I had.EDIT: To clarify, the onsite technician didnt give an estimate prior to repairing the garage door opener. He assessed it and did the repair, then I was given an invoice.

Alan did an amazing job! Our door was very loud and sagging in the middle. He knew what the issue was immediately and fixed it in 15 minutes. He was very polite and very fast! He also did a great job explaining everything. The person I spoke with on the phone for scheduling was very friendly and informative as well. Overall great experience and will use this company again!!

The team at Overhead Door Company is awesome! They installed a new operator (motor, track and belt) to an existing door. From pricing, to scheduling, to the install they were great. Awesome product and a great value. We will not hesitate to call them when the time comes to replace one on another door we have too. Would highly recommend them to anyone.

Overhead door responded to our problem very quickly. They came the very next day with the proper control board in hand. They had us up and running within 15 minutes. And they reprogrammed our remotes. Excellent service. Excellent Tech. Do not use anyone else other than this company !

Alan is a true professional. Truly thankful to Overhead Door company because they understood we had a real urgent situation and they accommodated by sending their top specialist right away. Very Thankful. We are now loyal clients and recommend them to people in our network. Thank you Alan at Overhead Door Company!!! You are the best!

Great experience. Overhead Door Company made a rather annoying experience to something positive from the time I made the initial inquiry to the garage door opening and closing,. The day I called, they were able come out right then, surprisingly I wasn’t. They made me an appointment for the next day. Overhead Door Company was on site at the appointment time. The technician gave me a call ahead of time, saying he was in transit with an estimated time of arrival. The technician was polite and courteous. He was in and out in thirty minutes. He did a great job. I do recommend Overhead Door Company.

Great service and quick support from Allen today. He fixed the springs and then did a quick fix on a vertical stabilizer on the door that I hadn’t even asked for - he was done in 30 minutes! I recommend their service highly.

Excellent service! Quickly responded to my request for service. Came during the scheduled time frame (which was only a one hour window). Completed the job quickly and efficiently. Best of all, my garage door is operating again! Highly recommend!

Great prompt service both in response to request and completion of work!! Very professional and high quality. Taylor was clearly very knowledgeable and able to come in and out in record time.Thank you,Randy and Linda In Maryville.

Very nice and professional. Alan was very patient with me, answering all my questions and concerns. Were on time. Will be using again in the future. Thank you!

Great experience, everyone was very friendly through entire process. Installation was exceptional, they were on time, very thorough, thoughtful, and left with zero mess! I love my new garage doors!

The arrived on time(10 minutes early). The office had communicated the issue perfectly and he knew exactly what my problem was when he arrived. The gentleman fixed and repaired the problem, performed preventive maintenance, and I was educated on the issue and how it was resolved. I have used overhead knoxville many times for commercial and residential installs and repairs. They are always prompt, knowledgeable, and reasonable on price.

Recently had the springs replaced on our garage door. Installation was very quick and done well. The installer was very nice and professional. Would definitely recommend to anyone.

Gary was prompt, knowledgeable and courteous. They were able to send someone over to help when my garage door wouldn’t open within a few hours. Thanks for everything.

I had a spring break on my garage door and Overhead Door came out the same day. I was very impressed with the promptness of my service and professionalism of the technician. Will not hesitate to call them again!

Overhead Door always surprises me by the time they are done. They are always cheaper and quicker than I expected. Keep up the good work

Great company! Very honest and courteous, and they never recommend more work than is needed—unlike some of their competitors. Ive dealt with two of their technicians (Mike and Alan), and theyve been with the company for 50 years combined! Their Residential Manager, Amanda, is great to deal with as well. Theyre obviously very good to their employees, and its reflected in the customer service they provide. I wouldnt think twice about recommending them.

Overhead Door Company has excellent service. They scheduled me quickly. they were reasonably priced. another company had said that my door would have to be replaced and Overhead was able to repair it. the serviceman was very knowledgable….he caught another potential problem and replaced a small part that could have caused problems later. I was very pleased with the professionalism of this serviceman.

Best repair service ever, extremely professional technician, prompt response and reasonable pricing. Highly recommend this firm to anyone with garage door issues.

I ordered 2 doors to be installed in the garage I am building. One of the doors is 16x14 (with opener) and the other is 8x7. When the initial installation was going to be done there wasnt going to be any electricity to the site as I was working with the city to get power back to the building. I was told No problem - we can install everything and test with a generator. The door was installed, however the opener wasnt. I was told they had to come back out because it was too heavy to install with ladders and a skylift was required - I would have though that this would have been knowledge that they had. They installed the opener - but did not install the pigtail electrical connection, electric eyes, or the wall switch and could not have tested the installation. After several calls on my part (no initiation on theirs) still no resolution and it has been a month. The other door was initially a low-headroom, but because I installed some rafters above it high enough to accommodate a regular track. Several trips out to get the door right - one whole morning with the installer talking with home office because the spring was wrong. They told him to just release some tension, instead of getting the correct spring. That didnt work and so he left and returned today to put on the correct spring. That door is working, however, since they didnt need to install the low-headroom tracks, I should have received a refund as they are more expensive - no outreach from the vendor to correct or complete the installation of the large door. I would go with another vendor if I had to do this again. I just disputed the charge for the doors, perhaps that will get a reaction and some corrective action on their part.

Taylor came on Tuesday and took down the old door had everything up and running in a couple of hours. Real nice and polite person. He did a thorough job.

Al was excellent. Came earlier than anticipated. Very efficient and friendly. Highly recommend Overhead Door Company abs especially Al the technician.

My springs broke and I could not manually open my garage door. Al came out super fast and repaired. Great service thanks!!!

A cable broke on a door. Overhead was out the next working day, ahead of the tome window and quickly fixed the cable and serviced both doors. I am very satisfied.

This was a great experience! Both technicians were very punctual and professional and the job was done in hardly any time at all! Overall a 5 star experience!!!Thank you!!!!

Al, the technician, could not have been better. He arrived early and expertly repaired the broken garage door spring. After replacing the spring he lubricated the spring, hinges and rollers. We could not be more happy with his performance.

Low cost and no pressure to buy a whole new door when one was not needed, unlike other companies. Al done a great job!

Great work... Would highly recommend.. Really nice people..

Allen was great! He remembered these doors! He was the installer 20 years ago. I requested to call when they were on their way...they did! They were actually early! Dependable and trustworthy service. Thank you Overhead Door!!! Some may call themselves Overhead Door...but this is THE REAL OVERHEAD DOOR COMPANY OF KNOXVILLE! If you want quality products and quality service after the sale...even 20 years after, this is the place to go!!!

Reliable, fast, efficient service. The technician was very professional and knowledgeable regarding the requested service. Superior product and superior service!

From the time I called in to make an appointment to Allens arrival at my door, this has been a most pleasant experience. Allen surveyed the problem and was quick and efficient at fixing my problem. Thank you Overhead Door for keeping my garage door in great shape!

Garage door installer did an excellent job. He was courteous, professional and polite. I would highly recommend him and Overhead Door Company. The whole experience was enjoyable.

Gary was extremely personable and on time! He worked extremely hard to fix our issue in a timely manner. I would recommend overhead door.

Our technician was on time, quickly assessed our problem and made recommendations. He was efficient with time and work. He was courteous and made sure we were happy with the work before departing. Will definitely recommend this company.

Completely professional process. Office understood request, scheduled a timely appointment, and answered all questions. Technician called in advance, arrived as scheduled, confirmed the request, completed the work, checked overall operation, and assured my satisfaction

Great looking doors installed on time and at a reasonable price. Would not hesitate to recommend overhead door.

Great job, arrived at scheduled time, work done efficiently, bill less than estimated. Very happy with service.

Sold me the wrong size torsion springs and they wouldn’t return them... $100 down the drain. Ended up having precision garage door come out and fix it and very happy...Ok if they were “CUSTOM” cut why were they to long? I would think “CUSTOM” cut springs would be the same as my old ones which I even brought you to be sure I’d get the exact same springs I was even told they were to long but should still work... I had to have another company instal springs because these were not the proper springs and the other company would not install them. Also I wasn’t told I couldn’t return them

Service was fast, polite, and professional. We are pleased with our garage door repair, will be using again if we have a need.

Overhead Door did a wonderful job at replacing both springs on my garage door. I priced around some other companies and they had the most reasonable price and were able to come out the very next day to take care of my broken spring. They offered to come out that very same day, but I did not have enough time to deal with it the same day. The technician arrived a little earlier than expected, which was great for me. He diagnosed the issue and recommended I replace both springs instead of just the one since there was a high probability the other would break soon as well. The technician was very nice and professional and it only took him 30-35 mins to replace both springs. He assured me that my garage door was in great shape now and showed me that the door was opening properly before he left. He asked me to call them if I had anymore problems. I will definitely give them a call whenever I need more repairs in the future.

Quick, friendly service by a knowledgeable technician. Al took care of my problem and performed a preventative maintenance check as well. Bravo!

I am very pleased with the garage installation and garage door/ motor/keypad.I feel caught up with the times! It was quick and the staff are helpful and friendly.

Called just before noon and within a few hours they were on site to fix the issue. Was quick and friendly service! Definitely appreciated!

Al was very professional and prompt. Great work. I would highly recommend them.

In less than one hour after calling, a professional technician arrived and made the necessary repair in short order. We could not be more pleased.

Our garage door broke over the weekend and the response time was early Monday morning. Alan, the technician, called ahead to let us know he was enroute and provided an ETA. He promptly completed the replacement of a broken spring and belts. The cost was very reasonable. He also helped us to reset our external open/close keyboard. We were very pleased with the service and highly recommend Over Head Door.

We have had service from you at several different residences. Service has been prompt, well-done, and friendly. Your service people have a very high level of competence.

I am disappointed. I called a couple days ago to set up an installation of a control pad. I gave all the info required to a lady in the office. I was then transferred to a gentleman to schedule the installation. I explained to him that I was only off Monday and that I would need to schedule it that day he took all of my info again and told me he would call me on Friday to schedule a Monday installation. I never heard a word today. I called at about 450 and apparently got an answering service. This person took my info and said she would page someone and have then call me. Needless to say, NO CALL. I am just disappointed as I will now have to wait until Monday to see if anything will be done. If anyone from this business reads this I hope they give me a call. Your office personnel and answering service have my contact info. I will update this post on monday.Colby called me Monday morning and apologized for the snafu. He setup my service call and Al came at 3pm and did a fantastic job. I appreciate Colby calling and Al was very professional. I would have given 5 stars but gave 4 due to the above issue. I will definitely use and recommend Overhead Door Company.

Allen did a great job of diagnosing the issues with our door and was efficient with the repair. I would recommend Overhead Door of Knoxville to all in need of garage door repairs.

Prompt & knowledgeable service ...highly recommend this company products & service. Gary Lace did and outstanding job.

Mike England serviced our door. He is very nice, called to make sure of needs, arrived on time with the parts, knows what he is doing, goes the extra mile to make sure all is right with the door, and quick. I could not be happier with the service.

Al is the best! Will only use this company for our garage door needs!

Al H fixed garage door bug access at bottom in about 12 minutes.Fix worked. Price reasonable.Good company. Good reputation.

Great work, right on time, and finished quickly. Al showed up right at 2pm as scheduled and had my spring replaced / door fixed in no time. Perfect job, so I highly recommend them.

The technician was a very nice guy: prompt, polite, and professional. My door was fixed quickly and we havent had issues since.

Arrived at the time promised, very nice, promptly got to work and fixed the problem quickly and effectively. Great experience!

The tech was very capable and knew what he was doing.He fixed my problem. Thank you so much!

Allen just left my residence after fixing my squeaky garage door. He was quick, efficient, and very polite. And on time!! The door works great. We use Overhead Door at Cummins Crosspoint. I highly recommend this business for commercial and residential. Good job OD!!!

Great service for my broken spring. Installer called and was here ahead of schedule! Price as quoted. I recommend this company.

Overhead Door Company of Knoxville offers excellent service and products! Their job was to install a coil that had broken causing our garage door to not open. We had an old heavy garage door and after several attempts to connect the part that lifts the garage door, they had to install a metal plate. Because of this, many holes had to be drilled in order to install the metal plate. Overhead decided that this made our old garage door look terrible (which it really didnt - nothing could have made the old door look more terrible!) and offered to replace the entire garage door at no extra charge. WHAT GREAT SERVICE! They showed up a few days later to install the new door quickly. We would definitely use them again!

We have built 3 homes over the last 20 years. We used Williams Door Company in the first 2 homes. We never once had to call in to service or fix our garage doors or openers. With Overhead Door we have had to call at least 4 times in the past 6 years. We had to replace the motor after the first 18 months. Just tonight the middle Door spring broke in half!! I have quit calling this company for service because I have always been treated with disrespect and them not standing behind their product. Do not use this company. The worst experience.

We just a new garage door installed today from Affordable Overhead Garage Door. The young man who installed it, Tommy Gatlin, worked hard to ensure the installation was perfect and door worked like a charm. Im happy.

Responsive company. Sales process was professional and hassle-free. Technicians were knowledgeable and even handled installation obstacles well even though it took extra time.

No long waits for appointments, on time service, knowledgeable and friendly technicians, very pleased with each service received (maintenance and repair).

Arrived early. Very professional and competent service!

Outstanding service, prompt response and fairly priced. What else could a consumer or customer ask for !!

Arrived on time as scheduled, made repair quickly, efficient and overall--- better than expected..

In my experience with Overhead Door of Knoxville, the folks are down to earth, very helpful, and concerned about the quality and performance of their products.

Called 30 mins before showing up as requested, fixed everything and explained problem throughly. Excellent service, will use again!

We purchased our garage doors from this company for our new home 4 1/2 years ago and have had to call for service 4 times. First time was within a year of install and product was under warranty but of course we had to pay for the service. Next 3 times for the same issue garage door closing but leaving a 2 inch opening at the bottom. We have had to pay for all 3 service calls and guess what issue still exists. When I called to complain to manager he was rude and took a attitude of so sad too bad. We have built 4 homes in Knoxville. 3 of the homes we purchased from Williams Door Co. Not one problem and not one service call. Lived in our 2nd home for 12 years with zero issues. Think twice before purchasing product from Overhead Door Co. Poor Product Poor Service

Prompt courteous service. Alan did a fantastic job!

The service tech, Al was right on time. He was professional, courteous and explained what he was doing and why.

Outstanding service, arrived as scheduled and was fast accurate and a pleasure to deal with. Thanks so much for solving our problem.

Service rep was courteous and made a fast repair

On time, fast solutions, professional service!

Very fast service and a quick fix!

Great people and a great great employment place

On time, knowledgeable, and professional!

Great service and quality products

Not very nice to new customers.

Great service!